Évaluations des clients EZ Storage of Van Nuys

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de EZ Storage of Van Nuys

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jim L. le

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Le client n'a pas laissé de commentaire.

bruce G. le

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Great service. Handy location.

john G. le

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Great staff and nice trucks.

Ashlynn O. le

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Le client n'a pas laissé de commentaire.

John G. le

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The truck was in poor condition. The people were great.

Eric W. le

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Le client n'a pas laissé de commentaire.

John G. le

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Great service.

Adam R. le

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My U-Haul equipment was in fine condition. The truck is clean and the air-conditioning work well. The reason for my poor score is the employee that was at this facility. I believe her name is either Michelle or Pam. She was the rudest person I’ve ever interacted with. This location did not offer parking for U-Haul customers, she basically told me to take my business elsewhere when I asked to park. She was awful. When I agreed that I would go find parking elsewhere and then walk back, she said “are you sure you don’t want to go somewhere else” When I came to return the van, I parked in front and brought my Equipment in. She looked at me and pointed to a compact spot next to someone unloading their car and said “go tell them to move there boxes and park it there” I told her that spot was too tight for the nine foot van and I would prefer to park it somewhere else. She grabbed the keys and said we will email you your bill, without doing a walk through or finalizing a total. This woman was terrible, I could feel her animosity. I will never rent from this location again, she needs to be reprimanded.

Elmer A. le

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Thank you for the excellent customer service i got in this facility. The two lovely ladies that help me get my rental are excellent. If i need to rent another van i will come to this location.

LAURA G. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Van was very clean. All employees were fast and friendly!

anna S. le

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I thought I returned it with the right amount of gas but was charged 7.88 for 1.5 gallons of gas.

Adam O. le

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Le client n'a pas laissé de commentaire.

Ken R. le

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There was a little confusion with someone who seemed new at the rental part, and then on return there was some reaction to a blanket that came with the truck which I didn't understand. The pick-up needed oil, which was indicated the second I turned it on. As I did a total of 9 miles, it wasn't a problem, but everyone was very nice and it was a fairly easy process.

Aly G. le

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No improvement! Jacob was incredibly easy to work with; a great guy! I will definitely be back!

Sheila Ann M. le

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Jacob was very thorough and courtesy throughout the process from check out to check in.

Johnathan G. le

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Overall good experience

Lisa M. le

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Le client n'a pas laissé de commentaire.

john G. le

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The people at this location are amazing.

Cheri E. le

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Have the equipment available that was promised. I had to drive to three locations to get the proper dolly.

lord J. le

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I see I was charged mileage but I swear the representative told me I got 10 miles at no charge?

Pamela H. le

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The Team at U-Haul/EZ Storage were so helpful & friendly! They created a seamless experience all around! Thanks again!!

makenna lee P. le

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The women that helped were AMAZING

Jacob L. le

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Le client n'a pas laissé de commentaire.

Bob H. le

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Guy I dealt w at counter was nice but the lady earlier was a little short w us. We tried to explain our email said 10am but she said not open till 10:30. I sat for half hour then told truck had NO fuel. No kidding ! Was afraid wouldn’t get to gas station which was another waste of time. Wasn’t sure how much gas needed so put 10 gal which was over $30 and I took it back over quarter tank so didn’t use $10 worth or so. No way to recoup my $20? They better not charge me for not sweeping out the box cause was dirty when picked up! Other than that, it was fine??

Olexandr F. le

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U-Haul truck looks like never been cleaned inside, smell is like dead animal inside!

Kara W. le

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Le client n'a pas laissé de commentaire.

John Michael G. le

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Le client n'a pas laissé de commentaire.

Jennifer Erica V. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Cheers !

lloyd S. le

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Le client n'a pas laissé de commentaire.

Simon D. le

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Le client n'a pas laissé de commentaire.

Julianne H. le

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To high price per mile

Venus B. le

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Le client n'a pas laissé de commentaire.