Due to the tight space, when I returned the cargo van, I backed into the parking space to make it easier for the next customer. I love the fact that it is at a Shell gas station which made it very convenient for refilling the gas tank. Greg is extremely friendly and patient with clients. The van was clean and fairly new. It provided a very smooth drive for my move. Couldn't have a better experience elsewhere!Alan L.
Customer Reviews for Fair Oaks Gas Station Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
South Pasadena, CA 91030
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-dim : fermé
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything perfect. Excellent staff.MARK P.
The man who took care of us was considerate and accommodated whatever we needed to make using the truck very manageable.SUSAN D.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.NOJUN P.
The mobile app does not work well in this location. You need to provide better instructions on where the key is located. When returning the vehicle to app would not load the odometer picture. It was frustrating and wasted atleast 15-20 mins of our time - in looking for the location of the key during pickup and uploading the photo during return. Overall it is great location for pickup and drop off.Hitesh P.
The vehicle was defective. - Required replacement of a turn signal bulb - Tyre pressure sensor was defective & giving a fault status message The person @ the location was wonderful. Great â€˜can do' guy. He fixed replaced the bulb although I was delayed by 30 minsRobert L.
Vic and Greg helped me in person and they are very wonderful, super nice and extremely helpful!! However, I was unable to check in or check out using your online system. we had technical difficulties both times and Vic spent almost 30 minutes on the phone trying to check me in when I arrived Sunday morning. very irritating & stressfulAlison B.
Le client n'a pas laissé de commentaire.Lisa S.
Le client n'a pas laissé de commentaire.EMILY ROSE F.
Very helpful and friendly staff member - van drove wellMary W.
Quick and easy pickup and drop off.ROBERT S.
This was a terrible experience. I was lucky enough to be at a gas station with a very helpful Shell Station Manager who helped even though it wasn't his job. When I made the reservation I selected to do "Over the Counter" pickup rather than mobile pickup. When I got to the gas station there was no way to do over the counter pickup. The location only allowed for mobile check-in. Even though I was at the location and ready to pick up truck, we were unable to get into the lockbox. Basically the Shell Station Manager had to troubleshoot this situation with me by calling up various Uhaul people. My initial reservation was for 9:00am and I wasn't able to get the van until 10:00am. That was very stressful for a packed day where I had to be many places at particular times.Michael G.
Very confusing and lack of communication from UHaul to gas station attendant. The attendant was very nice and apologetic but UHauls customer service was strange and confusing. I wouldn't do this again.Jason H.