Le client n'a pas laissé de commentaire.
Muriel S.
Customer Reviews for Fairmont True Value
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Limit the amount a person has to travel to pick up equipment. I drove 90 miles to pick up the box truck and the car hauler. When I turned the vehicle in they charged me for 60 extra miles because I was over the mile limitation of the contract. I also had to drive 35 mi to return the vehicle and car trailer when there was a U-Haul location within 2 miles of my ultimate destination. I also turn the truck in one day early but did not receive a credit as I paid for 8 days it took me seven. I think that is pathetic that I am charged to go over the miles but yet I do not get a credit for an extra day. You may think about putting cruise control on your vehicles as it is very risky to drive 1800 miles with no cruise control.
Troy L.I rented a 6x12 covered trailer and the door would not close. The cable for the door had wrapped around the track and we couldn't get it off. When we called they had said to call roadside assistance and I said that wouldn't help. The lady said she'd call the branch manager and the manager said he was out the day before and it was fine and there wasn't anything they could do. We had to strap our stuff in. It was terrible. We called to say we would be dropping it off and they were working on a reimbursement. I will not rent here again.
Tricia D.Customer service and staff were fantastic
Nick S.Keep doing what your doing! Great rates and exceptional customer service! Feel like we made a friend. Merci encore!
Brett S.Trucks windshield fluid and wiper mechanism did not function, this was problematic during rainy conditions.
Nancy H.2 of the lights were not functioning. Trailer appears to be near end of life.
Joel D.This location was nice but over 2 hours from where we live. It was an inconvenience but that is not the fault of the location. Uhaul was unable to find any location that was closer or more convenient for us.
Mary H.Friendly customer service.
KELLY Q.We were not able to rent it one way. Had to bring it back to Fairmont rather than drop off in Rochester. Not convenient!
Jean A.Put jacks on your trailers.
Amanda D.Location went above and beyond for us! Sweet, sweet ladies!
Meagan G.Everything went good
gary F.very friendly costumer service
Rosalinda Z.Nothing all was great. People were friendly and helpful.
Valerie H.Bien
Michael F.Rental was not prepared for 24/7 pickup. Had to wait 3 hours for location to open to get my truck.
Stacey M.Easy & customer service was good...wis he there was help to hitch it but I did bring someone.
JULIE R.Very happy with the rental experience
michael M.Help finding the truck. It was a very cold day and would have been nice to have the truck running and pulled up front.
Todd W.They did have what I needed The AC did not work in the truck. It was a very hot 4 day drive but the car transport was perfect. I tried to call them the phone prompt did Not work, could not get through at all to the store or U Haul.
Regina R.Outstanding help at this location
Alphonse V.Customer service was excellent.
larry B.Online check-in process did not go smoothly and hung up. Was a long wait. We went inside and the kind person at the location assisted us with getting the rental checked out. Even she had to call customer support because the system wouldn't proceed with our reservation for some reason. The local person was very helpful. The computer system leaves something to be desired.
Shawn S.As a first-time customer, I really appreciated how friendly and helpful the staff was. However, it'd be nice if the additional equipment I ordered was placed in the vehicle before pick up, instead of having to pick up (dollies, etc) in the store.
Kaitlin T.Gail at the Fairmont True Value is a great asset to the hardware store and to U Haul. Thank you for such great service. Jeff Amland
jeff A.Ramp was very dirty. Lots of residue dirt and mud from previous renter. Had to be cleaned off before I could use it. Store personnel were very friendly and helpful in the process.
James W K.I don't know what happened but I returned the trailer on time and then the next day I got a call and email from Uhaul saying the trailer hadn't been returned on time when in fact it had been returned 24 hours earlier. I called True Value and asked if it was ok to drop the trailer and not have to enter the building? Gail said it was ok. I did just that and called to let them know it was there. No one picked up the phone so I left a message. Then I get a call that the trailer hadn't been returned. UMM? Yes it had and I left them a message. I think something might be wrong with the communication between Uhaul rental locations and Uhaul itself. Either this is a business that doesn't check its voicemail or no one physically went outside to check. Ends up being a waste of everyone's time.
Trace T.Everything went great!
Brandon S.While the 26 footer worked well mechanically and was clean, the back tires are getting low on tread and they need to be replaced.
Jim H.No complaints here. The staff was very friendly and helpful.
Elaine S.Maybe a bigger selection of rentals. but the customer service was outstanding. Very helpful personal working the desk.
John M.Had to drive an extra 30 min to pick up the Truck. Gas gauge was different from actual amount. Worst vehicle I've ever driven. Door would not close and rattled the entire 1100 miles. GMC truck. The Ford was clean and drove fine.
Bruce W.We will return here if we need anything. Gail was the best!!
Beth H.Where I picked it up ...yes ...very nice Where I dropped off ....no...gave the sense of why are you bothering me!
JOHN H.Excellent staff, great customer service!
Andrew M.Great customer service follow-up.
Revadean Q.Return was very easy and quick. Good customer service.
Revadean Q.Knew exactly what to do!
Chad K.Friendly employees.
Lewis S.Great and fast service.
Terrica B.The one I ordered wasn't even at the location. They had to search for another one and I ended up having to rent a larger one that was more expensive and wait 6 hours to get it. You can make sure reservations are respected and prices are honored.
DAWN F.Have more of a selection.
lori S.All went smooth
Robert S.No one to help load trailer and since they are left laying on the ground I had to lift and get it onto truck. This is hard to back truck and hook up. Tires were no good and had a blow out that caused a 4 hour delay in trip which then put us on the road during a hail storm that total the trailer and my truck. It was so bad your trailer has holes in the roof. Now I am dealing with your insurance and my insurance on both and the content. And that service is bad too. In less than 1 year this has happened with equipment from MN to CO every time we have used it.
William S.Great effort to pick up in handy in front of store and also return it almost to closing hours on time, thanks for your services.
mark J.