Customer Reviews for Fairport Auto Service LLC
(Concessionnaire U-Haul dans le voisinage)

15 évaluations

739 Whitney Rd Bldg B   Fairport, NY 14450
(Behind Rocky’s Auto)

(585) 425-1010

Heures

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 10h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(585) 425-1010

739 Whitney Rd Bldg B
Fairport, NY 14450
(Behind Rocky’s Auto)

Services dans cet établissement :

Heures

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 10h am à 1h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio V. 
Évaluation :
5

Friendly and helpful. Great service!

GRACED W. 
Évaluation :
5

Wouldn't put any blame on the location I rented the uhaul from. However, the back of the uhaul smelled really bad like animals. Most likely from a previous renter. The location was great and super helpful.

Jacob James L. 
Évaluation :
1

I had a very frustrating experience. I don't think it would have been as bad if it had been an actually brick and mortar U-Haul (which I didn't know it wasn't), this location had many U-haul trucks at an auto repair sharp. It was after 5 and no one was around. I was using the app to pick up the truck I reserved. I don't know if it was the app or truly the reception, but either way, the app kept saying there was no connection and to reload which then forced me to start over. This happened numerous times in the pick up and delivery process, turning what should have been a quick and easy 5 minute experience, into a 20-30 minute, extremely aggravating process. Once I finally got the keys and got into the cab, it reeked of cigarette smoke, and was dirty. Not awful, but residue in the cup holders, what looked like spilled coffee or mud stains on the seat, and besides a small little bottle of hand sanitizer, no wipes or other antibacterial cleaning materials to use. Given normal times, this would be understandable, but with COVID, it would have been nice if there was some disinfecting wipes in the cab. Upon returning the truck, again, the app was not work effectively. In both pick up and drop off, you have to take pictures to upload (in the moment, you can't choose from you camera roll), and the app wasn't uploading my pictures. On the 7th attempt, after getting out of the cab to get better reception did it upload and allow me to continue the check out process. Additionally, due to a lack of inventory at the U-Haul nearest me, I had to choose this location which added on mileage and inconvenience. If absolutely necessary, I would try use U-Haul again, but I would not go to this location, nor use the app; I would go to a stand alone U-Haul location.

Aubree M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
5

After hours weekend drop-off. Was easy, quickly received my invoice and no problems.

Paul H. 
Évaluation :
5

It was all fine.

Christine S. 
Évaluation :
5

Nothing. Everything was perfect! They were really professional and polite and did more than they needed to. Very happy with their quick and very efficient service.

GEORGEA O. 
Évaluation :
1

We made sure to fill the gas tank back up to where the meter was initially before returning the truck only to still be charged 42 $extra for gas. When we brought up our concerns with the workers at the front desk of the auto shop, they called a U-Haul representative who claimed that they were taking that charge off our total since we definitely filled the gas tank up and were mistakenly being charged extra by the system. I confirmed with them that “Tom” the representative would be calling us to confirm that we were in fact not being charged extra and that never happened. Our total ended up being almost 200 $which is not anywhere near what we were quoted when I first rented our truck from the website. This is for a move within the same town and I am very unsatisfied with my experience with UHaul. I doubt I will be a returning customer after our most recent move and I won't be recommending this company specially with going through any third-party truck pickup locations again. Shady business practice to claim that we wouldn't be charged extra only to then never uphold that statement.

JASONMARK D. 
Évaluation :
5

No complaints! Quick, easy, and affordable!

SUMMERS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
4

Service and truck were fantastic. Pricing was a little unclear. Even though I had a 24 hour rental and I returned it after 18 hours,I had to pay extra because I didn't get it back within the timeframe that I said I would No big deal, probably my fault, but next time I need to rent a truck for four hours, I'm still going to report that I want it for 24.

PAOLO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL HERBERT B. 
Non reviews have been submitted for this location.

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