Customer Reviews for Faith Storage
(Concessionnaire U-Haul dans le voisinage)

66 évaluations

1921 Crawford Rd   Phenix City, AL 36867

(334) 468-5993

Heures

  • Lun : fermé
  • Mar : 3h pm à 6h pm
  • Mer - ven : 12h pm à 5h30 pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(334) 468-5993

1921 Crawford Rd
Phenix City, AL 36867

Services dans cet établissement :

Heures

  • Lun : fermé
  • Mar : 3h pm à 6h pm
  • Mer - ven : 12h pm à 5h30 pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

No one there with the timeframe the day had

FRED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bayleigh G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

The app/pick up process was very difficult and took about an hour. It kept telling me my reservation was expired even though it was within the time frame I had reserved it for. I was then on hold with customer service for about 20 minutes and they were not able to help and had to transfer to another department which had me on hold again for another 20 minutes. It was very frustrating in the moment. Once we got the truck everything was great. It was very clean and easy to drive and load. The return process was smoother

Rebecca W. 
Évaluation :
1

Had trouble validating account online. Was told by online rep that I needed to see someone in person. There was no one at there. Don't schedule their pickup in a different city and time zone than they request, especially when they have hired moving help they uhaul.

Connor C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Montana Q. 
Évaluation :
3

The app was not easy to use I had to call the office for help. They resolved my problem.

Syndella T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladonna L. 
Évaluation :
5

Nothing everything was perfect and unique

ORLANDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
2

Very close to my apartment but I was unable to contact anyone. The storage facility is not open on Mondays so I had to cancel my storage reservation.

Shenese F.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Good customer service

CHARLES B.  |  Réservation 
Évaluation :
5

Alicia Maiden was very helpful I needed help I unloading my truck she made a phone call and there was help. I went on the web site to get helpers and they are all third party no phone numbers just emails I need help.

Annette P. 
Évaluation :
5

Pay attention to pick up and drop off times

Jose G. 
Évaluation :
4

Continue as is I had no complaints

CYNTHIA L. 
Évaluation :
4

We were suppose to be at Terrys Grocery then they changed it which was fine. Then we were told that we must must not be late or they would give it away. Had to wait on them to come and open up for a while.

Teri D. 
Évaluation :
5

Everyone there was pleasant it was a really easy and quick process to rent the truck.

Richard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale C. 
Évaluation :
1

the facility was suppose to open at 8: no one was there until noon Changed gate access w/out emailing renters I was locked out after driving 6 hours from out of town to get my stuff ..

SHANEIKIA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

fritz G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ericka S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMUEL A. 
Évaluation :
5

Not charge so much for hr rates have like a 4hr flat rate

Amos T. 
Évaluation :
5

WELL I DON'T THINK YOU GUYS NEED TO IMPROVE ANYTHING THE CUSTOMER SERVICE WAS GREAT THE LADY HANDLING ME WAS TRAINING AND HAVING A HARD TIME WITH THE COMPUTER SYSTEM BUT SHE APOLOGIZED MULTIPLE TIMES EVEN THOUGH IT CLEARLY WASN'T HER FAULT ..... I LET HER KNOW THAT IT WAS COOL & TO TAKE HER TIME.... I RATHER IT TAKE A LONG TIME AND EVERYTHING BE RIGHT THAN FOR IT TO BE FAST SERVICE WITH A LOT OF MISTAKES.... THEY ALSO RENTED ME A TRUCK AT AROUND 4:45PM EVEN THOUGH THEY HAD A RESERVATION AT 10AM..... I ENSURED THEM I WOULD HAVE IT BACK ON TIME && BROUGHT IT BACK THAT SAME NIGHT..... I WORK IN CUSTOMER SERVICE SO I EXPECT A LOT && THEY GAVE ME WHAT I WAS LOOKING FOR PLUS MORE.... THANKS YOU GUYS.... I WILL RECOMMEND THEM TO ANY && EVERYBODY

Latoya S. 
Évaluation :
5

Excellent service à la clientèle

Ron B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josette J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAULA M. 
Évaluation :
1

Internet said price of 50$ ended up paying 101$ for an small truck and only went 10 miles

Samuel P. 
Évaluation :
5

Everything was great. Wonderful customer service and very friendly! !! I will recommend this location to a friend and /or family member. ...

Angela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry A. 
Évaluation :
3

Send email to customers explaining what they charge they card for. My card was charged twice and I don't know why.

Damian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuben E. 
Évaluation :
5

I would definitely recommend this location! The staff was very friendly and helpful!

andi R. 
Évaluation :
1

I returned the equipment early (after hours) and the company just returned it with an incorrect date. I am due a credit on my account and the drop off representative will not change the date because they were closed at the time. I contacted U-Haul customer service and it is noted on the contract the date and time I returned the equipment. This has been a horrific event dealing with this issue.

eric W. 
Évaluation :
3

Reserving the trailer was easy. When I went to pick it up, however, things got difficult. Someone's nephew was running the place. He was about 20 and really had no idea what he was doing. He was, however, very nice. He messed up the transaction and had to redo it. He was not very knowledgeable about how to hook up the trailer.

William J. 
Évaluation :
5

The service was great!

Cynthia E. 
Évaluation :
5

We did a holiday drop off. Location was closed. But drop was easy

Darlene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice C. 
Évaluation :
1

Become better organized and prepared to process customer rental actions. Assist with loading dollies, blankets, etc.. in the truck rather than just piling it up inside the entrance, and have all of the equipment that was requested in the online reservation. This was the worst Uhaul rental experience I have had in our last 3 moves. Was seriously considering Penske prior to this move, and after this experience was really wishing I had gone with the Penske truck.

Travis G. 
Évaluation :
1

Make sure u give better explanation and correct information far as rates.. We had uhaul from 3 until 7 am net morning.. Rental fees was 39.95...why u charge my dad 180.00..and employee argue that this is correct.. Spike with Lisa from uhaul she looked at invoice say u can loom and see IRS not right and type info to a manager.. I been waiting all day for a manager and haven't heard back from them yet.. I wouldn't recommend this to anyone... Service is horrible

phillip P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEITH F. 
Évaluation :
5

Very helpful! I had some issues occur doing my pick up in another city but representative made sure that I was taken care of before I left. Would definitely recommend this place.

Shalisa W. 
Évaluation :
1

Communication and customer service

Sherika L. 
Évaluation :
5

Every one was very nice.

Rosa F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerri A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leanne S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bharatkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey P. 
Évaluation :
5

Poor street sign.

TOM H. 
Évaluation :
3

When I brought the uhaul back I was over charged. I was charged double, I explained to the lady that I was over charged and she said that was the correct price because of the mileage. I only traveled about 8 miles at the most. Finally worth me explaining to her that this was totally wrong, she called someone and they explained what she had done wrong and then she gave me the correct amount back.

Erica S. 
Évaluation :
5

Excellent services

Bharatkumar P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
2

Hours not posted on building or online had to call uhaul as I got there a bit earlier then my drop off time only to find out they were closed. Was stuck there for an hour as the employees had children running around and kept calling someone else to figure out what it was they needed to do & my credit card is showing the additional charges pending twice. Hoping I'm only charged once.

Angela M. 
Non reviews have been submitted for this location.

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