Le client n'a pas laissé de commentaire.KATHY H.
Customer Reviews for Falls Run Self Storage Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Fredericksburg, VA 22406
(US 17 W)
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
- SamediDe 8 h am à 4 h 30 pm
Heures d'ouverture spéciales
- 12/13/2023: 1h00 pm à 5h00 pm
- 12/14/2023: 8h00 am à 10h45 am
- 12/15/2023: Fermé
- 12/16/2023: Fermé
- 12/23/2023: 8h00 am à 12h00 pm
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Dropped off with online check out. Overall good experience from start to finish.Robert H.
I appreciate getting the drop-off instructions (complete with pictures) so I knew exactly what you expect.roland S.
Everything was great!Richard M.
None need to be done!!!!Mickey B.
Very friendly staff and clean and reliable truck... would recommend to a friend.ALEX F.
I have used this location before. It very convenient, easy to accessible drop off.LARRY H.
Le client n'a pas laissé de commentaire.David B.
This whole process of renting a truck was the MOST laid back experience I've ever had with renting a truck! I reserved, went over my time of picking up, so I called and she (lovely lady, I forget her name) extended my time to pick up. We went there paid for it and left! No wait, no hassle! Amazing experience and we will ALWAYS come back to them for our rental needs!!!!Kari M.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Christopher H. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan S.
This small u-haul location provides excellent service.Michael V.
Le client n'a pas laissé de commentaire.Peter F.
Le client n'a pas laissé de commentaire.Karen B.
Le client n'a pas laissé de commentaire.Craig B.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.Kenya R.
The lady who checked me out was absolutely amazing! She was extremely friendly and helpful. I called the day before to see if I could pickup the truck earlier than my scheduled pickup time. She allowed me to come in approximately three hours early. Fabulous customer service!Chauncey D.
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Luis F.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Charles M.
Thank you for your kindness and ease of transaction headaches.LARRY H.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Cornell P.
The only issue I had was trying to find the location. GPS sent me around in circles for over an hour. Other than that it was a good experience.Debra M.
I love renting from this location. She is always nice and helpful. It's always an in and out processAriel C.
Le client n'a pas laissé de commentaire.Darren S.
No improvements needed! Thank you for all the help.Andrew F.
Le client n'a pas laissé de commentaire.Anthony H.
Make sure you don't rent a reserved truck to someone elsekatrina B.
Le client n'a pas laissé de commentaire.ALLEN M.
Make the mobile pick up and drop off easier/better.Logan K.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.LORI C.
Location was closed during drop-off, but seemed to be fine.Vincent L.
Marta was very helpful and professional, she just may have been one of the most friendly people I met in Fredericksburg.carl A.
Impossible to use the mobile solution. It was a 30 min process. First the app kept telling me session expired. Then it needed photos of my passport and reference name and phone and drivers license photo. This was all while I was sitting there. I don't understand why I wasn't prompted to do this in advance?! I would not recommend this at all. Make sure to go when there's a person to assist.Neil G.
Le client n'a pas laissé de commentaire.Harry V.
Really nice staff. Thank youLoy D.
Excellent customer service, professional, friendly and knowledgeable staff ready to assist you wherever your needs are.Alberto S.
Le client n'a pas laissé de commentaire.RONALDFREEMAN S.
Le client n'a pas laissé de commentaire.GEORGEELIJAH D.
Falls Run Self Storage and UHaul is great to work with. I have used them several times and wouldn't go anywhere else. Marta is fantastic!!Jacquelynne P.
Le client n'a pas laissé de commentaire.David M.
In order to pick my vehicle up with the mobile app, I had to contact your customer service so I could spend 15 min waiting and another 25 minutes being walked through your website (not the mobile app) to get the reservation to show up on my app. The "3" step process your email suggested upon reservation was not true, not even close. I spent an entire hour and 15 minutes that was supposed to be an in and out process. The operator of this location was no where to be found for 45 min of that. Also the $10 I paid for furniture pads, I was told she had none so I ate that cost. She also asked me to help hook up a trailer hitch for another customer. I didn't recall being on your payroll. I will not revisit this location at all.Shaun L.
Le client n'a pas laissé de commentaire.Jill B.
Everything was good and friendly staffANGELMANUEL M.
Excellent service!!!SILBERTHARRISON G.
Everything was great! Marta is awesome!! She is very patient and friendly and has always gone above and beyond to make sure I had everything I needed. Would highly recommend everyone to check out Falls Run Self Storage for all your storage and UHaul needs.JACQUELYNNEDIANN P.
Le client n'a pas laissé de commentaire.Jacquelynne P.
Very efficient reservation and turn in processJOHNDONNELLY V.
Le client n'a pas laissé de commentaire.Ruth B. | Expérience générale
It was a pretty seamless process. Kudos! The only thing i would have liked was the ability to print out all the instructions from drop off to pick up. Sometimes it was difficult to read instructions on phone outside.Teresa H.
Le client n'a pas laissé de commentaire.ERICJEROME J.
My experience with U-Haul was great I recommend these 2 location to anyone it was great dealing with them.GEORGE M.
Le client n'a pas laissé de commentaire.John B.
He told me to stop the completion of my online reservation. (Only declining extras evrything else was done.)Therefore they did NOT honor the guarantee of my reserved truck had to get bigger and 200 dollars more truck and go to another location. Very troubling experience. Not happyMICHELECATHARNIA C.
Le client n'a pas laissé de commentaire.ARIELCHANEL C.
The app didn't work for drop off.JOHNMONTGOMERY W.
Le client n'a pas laissé de commentaire.Vernon H.
This is one of the nicest and cleanest Storage/Uhaul facilities I've ever been too. Their office manager made the process quick and easy! Would definitely rent from them again.REBECCAMARIA MON S.
No improvements! The pickup was quick, easy, and smooth. No problems and it didn't take long. Check in was even better. The office personnel was so nice.DAVIDMICHAEL E.
Le client n'a pas laissé de commentaire.Steven V.
Le client n'a pas laissé de commentaire.LONHARVEY R.
Customer service very good. The unit I had was clean, however very old and the brakes were exhausted, making noises when I used them. I did not have incidents. They need to fix that unit.ALMADELIA G.
This location is awesome! I got great customer service. Pickup and drop off was simple and quick. Definitely my favorite location.MIKEJUNIOR C.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Kristin R.
Le client n'a pas laissé de commentaire.Adrian T.
Le client n'a pas laissé de commentaire.PAMALAANN G.
Le client n'a pas laissé de commentaire.Marci B.
I have always had a great experience with you company and the pick up and drop off process is always quick and easy.BARBARAANN H.
Nothing to add, keep doing what you're doing.CARLAJEAN M.
Le client n'a pas laissé de commentaire.MARCUSEUGENE S.
great location!!!IMANIATIBA R.
Le client n'a pas laissé de commentaire.Molly D.
Le client n'a pas laissé de commentaire.desiree B.
Marte was great checking me in and then checking me out. Job well done!DOUGLASRICHARD G.
Nothing at all.....WILLIAMEARL J.
Get someone to improve the 24/7 cell phone pick up option online and on the app. Worst experience ever. They are absolutely useless. Failed to send me a verification code multiple times, took 30 minutes to approve my rental qualifications, when I returned the truck it didn't load the full 4-step return process and made getting pictures for all the return items incredibly difficult and frustrating. I had full cell service at the time, so it wasn't my phone. Your online pickup and app are hot garbage.Zachary G.
Le client n'a pas laissé de commentaire.James H.
Con isn't and quick. Staff was great. No issuesRonald R.
Le client n'a pas laissé de commentaire.MICHAELJOSEPH H.
very nice staff, helped with getting lower rate I was quoted when reserving, thank youARICJAMES S.
Le client n'a pas laissé de commentaire.Fredemir A.
Le client n'a pas laissé de commentaire.Chiquita J.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.Willie M.
Nothing was wrong with where we picked up or the truck. The only inconvenience for me was having to travel 30 minutes away from my home when I originally wanted to pick up a truck 10 minutes from my house. Going to the Warrenton location added extra miles which then caused me to pay for those miles whereas if I had picked up the truck by my house, I wouldn't have used those extra miles.Jeffrey H.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Doreen L.
Le client n'a pas laissé de commentaire.Ross S.
Le client n'a pas laissé de commentaire.Alex F.
Very friendly and knowledgeable staffJEFF B.
Le client n'a pas laissé de commentaire.Shawan D.
Le client n'a pas laissé de commentaire.Dwight B.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.joseph S.