Marta was very helpful and professional, she just may have been one of the most friendly people I met in Fredericksburg.carl A.
Customer Reviews for Falls Run Self Storage Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fredericksburg, VA 22406
(US 17 W)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
8h am à 12h pm / 1h pm à 5h pm
- Samedi :
8h am à 4h30 pm
- Dimanche :
Heures d'ouverture spéciales
- 8/1/2022: 11h00 am à 5h00 pm
- 8/10/2022: 9h30 am à 5h00 pm
- 8/27/2022: Fermé
- 9/3/2022: 8h00 am à 10h00 am
- 9/5/2022: Fermé
- 9/24/2022: Fermé
- 9/26/2022: Fermé
- 11/10/2022 - 11/14/2022: Fermé
- 11/16/2022: 8h00 am à 3h00 pm
- 11/24/2022: Fermé
- 12/24/2022: Fermé
- 12/31/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Impossible to use the mobile solution. It was a 30 min process. First the app kept telling me session expired. Then it needed photos of my passport and reference name and phone and drivers license photo. This was all while I was sitting there. I don't understand why I wasn't prompted to do this in advance?! I would not recommend this at all. Make sure to go when there's a person to assist.Neil G.
Le client n'a pas laissé de commentaire.Harry V.
Really nice staff. Thank youLoy D.
Excellent customer service, professional, friendly and knowledgeable staff ready to assist you wherever your needs are.Alberto S.
Le client n'a pas laissé de commentaire.RONALDFREEMAN S.
Le client n'a pas laissé de commentaire.GEORGEELIJAH D.
Falls Run Self Storage and UHaul is great to work with. I have used them several times and wouldn't go anywhere else. Marta is fantastic!!Jacquelynne P.
Le client n'a pas laissé de commentaire.David M.
In order to pick my vehicle up with the mobile app, I had to contact your customer service so I could spend 15 min waiting and another 25 minutes being walked through your website (not the mobile app) to get the reservation to show up on my app. The "3" step process your email suggested upon reservation was not true, not even close. I spent an entire hour and 15 minutes that was supposed to be an in and out process. The operator of this location was no where to be found for 45 min of that. Also the $10 I paid for furniture pads, I was told she had none so I ate that cost. She also asked me to help hook up a trailer hitch for another customer. I didn't recall being on your payroll. I will not revisit this location at all.Shaun L.
Le client n'a pas laissé de commentaire.Jill B.
Everything was good and friendly staffANGELMANUEL M.
Excellent service!!!SILBERTHARRISON G.
Everything was great! Marta is awesome!! She is very patient and friendly and has always gone above and beyond to make sure I had everything I needed. Would highly recommend everyone to check out Falls Run Self Storage for all your storage and UHaul needs.JACQUELYNNEDIANN P.
Le client n'a pas laissé de commentaire.Jacquelynne P.
Very efficient reservation and turn in processJOHNDONNELLY V.
Le client n'a pas laissé de commentaire.Ruth B. | Expérience générale
It was a pretty seamless process. Kudos! The only thing i would have liked was the ability to print out all the instructions from drop off to pick up. Sometimes it was difficult to read instructions on phone outside.Teresa H.
Le client n'a pas laissé de commentaire.ERICJEROME J.
My experience with U-Haul was great I recommend these 2 location to anyone it was great dealing with them.GEORGE M.
Le client n'a pas laissé de commentaire.John B.
He told me to stop the completion of my online reservation. (Only declining extras evrything else was done.)Therefore they did NOT honor the guarantee of my reserved truck had to get bigger and 200 dollars more truck and go to another location. Very troubling experience. Not happyMICHELECATHARNIA C.
Le client n'a pas laissé de commentaire.ARIELCHANEL C.
The app didn't work for drop off.JOHNMONTGOMERY W.
Le client n'a pas laissé de commentaire.Vernon H.
This is one of the nicest and cleanest Storage/Uhaul facilities I've ever been too. Their office manager made the process quick and easy! Would definitely rent from them again.REBECCAMARIA MON S.
No improvements! The pickup was quick, easy, and smooth. No problems and it didn't take long. Check in was even better. The office personnel was so nice.DAVIDMICHAEL E.
Le client n'a pas laissé de commentaire.Steven V.
Le client n'a pas laissé de commentaire.LONHARVEY R.
Customer service very good. The unit I had was clean, however very old and the brakes were exhausted, making noises when I used them. I did not have incidents. They need to fix that unit.ALMADELIA G.
This location is awesome! I got great customer service. Pickup and drop off was simple and quick. Definitely my favorite location.MIKEJUNIOR C.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Kristin R.
Le client n'a pas laissé de commentaire.Adrian T.
Le client n'a pas laissé de commentaire.PAMALAANN G.
Le client n'a pas laissé de commentaire.Marci B.
I have always had a great experience with you company and the pick up and drop off process is always quick and easy.BARBARAANN H.
Nothing to add, keep doing what you're doing.CARLAJEAN M.
Le client n'a pas laissé de commentaire.MARCUSEUGENE S.
great location!!!IMANIATIBA R.
Le client n'a pas laissé de commentaire.Molly D.
Le client n'a pas laissé de commentaire.desiree B.
Marte was great checking me in and then checking me out. Job well done!DOUGLASRICHARD G.
Nothing at all.....WILLIAMEARL J.
Get someone to improve the 24/7 cell phone pick up option online and on the app. Worst experience ever. They are absolutely useless. Failed to send me a verification code multiple times, took 30 minutes to approve my rental qualifications, when I returned the truck it didn't load the full 4-step return process and made getting pictures for all the return items incredibly difficult and frustrating. I had full cell service at the time, so it wasn't my phone. Your online pickup and app are hot garbage.Zachary G.
Le client n'a pas laissé de commentaire.James H.
Con isn't and quick. Staff was great. No issuesRonald R.
Le client n'a pas laissé de commentaire.MICHAELJOSEPH H.
very nice staff, helped with getting lower rate I was quoted when reserving, thank youARICJAMES S.
Le client n'a pas laissé de commentaire.Fredemir A.
Le client n'a pas laissé de commentaire.Chiquita J.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.Willie M.
Nothing was wrong with where we picked up or the truck. The only inconvenience for me was having to travel 30 minutes away from my home when I originally wanted to pick up a truck 10 minutes from my house. Going to the Warrenton location added extra miles which then caused me to pay for those miles whereas if I had picked up the truck by my house, I wouldn't have used those extra miles.Jeffrey H.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Doreen L.
Le client n'a pas laissé de commentaire.Ross S.
Le client n'a pas laissé de commentaire.Alex F.
Very friendly and knowledgeable staffJEFF B.
Le client n'a pas laissé de commentaire.Shawan D.
Le client n'a pas laissé de commentaire.Dwight B.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.joseph S.
Le client n'a pas laissé de commentaire.JERRY H.
Great service. Very professional!Robert B.
The process of being sent to another location to pick up your trailer after having a reservation is a problem.Bradley B.
Great service, will definitely use again !!!Omar P.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Sam M.
Nothing, great service.Dominic D.
Le client n'a pas laissé de commentaire.Nicole C.
Le client n'a pas laissé de commentaire.David N.
Was able to pick up my vehicle when store was closed! Everything from my smart phone. Great program!!RICHARD L.
Le client n'a pas laissé de commentaire.Roger K.
Le client n'a pas laissé de commentaire.Warren W.
Le client n'a pas laissé de commentaire.TRACY T.
Was able to reserve a truck with the availability to meet my diverse scheduling needs...the agent worked with me and I am so appreciative. I rented two weeks in a row and the agent was so helpful & pleasant and gave me what I needed when I needed it..what more can you ask?Michelle W.
One of the nicest uhaul locations I have ever seen! The office is super clean and smells great all the time. Rental and return process was smooth and easy.REBECCA S.
Le client n'a pas laissé de commentaire.David W.
Great service. Great product knowledge.ROBERT A.
24 hour drop off was easy. The lady that answered when I called the next day about our drop off return was very hospitable.Beverly M.
Le client n'a pas laissé de commentaire.frederick K.
Le client n'a pas laissé de commentaire.Helen S.
Le client n'a pas laissé de commentaire.Kerrie C.
Le client n'a pas laissé de commentaire.Darell H.
Le client n'a pas laissé de commentaire.TIANA C.
Le client n'a pas laissé de commentaire.russhon W.
Le client n'a pas laissé de commentaire.Hope M.
Le client n'a pas laissé de commentaire.DeAndre C.
Nothing really I got there it was ready I was in and out fast and she was friendlyPenny H.
Staff was extremely friendly and helpful in getting the truck dropped off and making sure the billing was correct. Excellent customer service made my visit a pleasant experience!James K.
Needs more equipment available. Lady was very nice, but the the trailer was too small so I had to go to another location for a larger trailer.Mathew H.
Excellent Service!Lynn E.
First of all, I received a confirmation email saying that my pick up location for the truck would be at the Plank Rd office. And in the email it clearly states that a person would contact me to set up a pick up time. That never happened. So when I arrived at the Plank Rd office to pick up my truck I was told that I was at the wrong location and that my truck was at the Warrenton Rd office. So I drove to the Warrenton Rd office only to find that all the doors were locked and there was a closed sign on the front door. At this point I called the Uhaul customer service line and was told by the representative that I was supposed to pick up the truck at 10 am and that the person working at that office was at lunch and would not be back until 1300. I had been already waiting at this location since 1125 am so needless to say I was a little irritated. I asked the customer service representative if it was common for their employees to take a 2 hour lunch and she responded with "I guess they can take as long as they want." Wow. That's some top notch customer service. So finally at 1315 the lady working the office finally pulls up in her car and greets me with a huge attitude. I'm sure your records show that I have used your services multiple times in the past. And I can honestly say, until now, that everything has went very smoothly and I've never had one complaint. But this is absolutely unacceptable. Rude employees, rude customer service and complete disorganization. This will be the last time I ever used a Uhaul service for anything. I realize that you're a multi-million dollar company and losing me as a customer means nothing to you but I still wanted you to be aware of the type of employees you have working for you. Thank you and have a nice day.Seth T.
Other than the construction and traffic on 17, this was a great experience.ROBERT B.
Le client n'a pas laissé de commentaire.Tony M.
Le client n'a pas laissé de commentaire.Angela J.
Le client n'a pas laissé de commentaire.George W.
Hey we're very helpful.Robin L.
Le client n'a pas laissé de commentaire.CHARLES F.