Le client n'a pas laissé de commentaire.
Mark D
Customer Reviews for Fallston Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I highly recommend the Fallston Service center, and will use it again.
Carlo AI wouldn’t change a thing Jack’s awesome, and anyone that rents from him would be highly satisfied
dale grude and ignorant
kirt GThe person who answered the phone at this location was very friendly. However, U-Haul in general was a nightmare to deal with. I reserved a truck for pickup and they tried to send me 2 hours away to another state to get it. After 1,5 hours on the phone they switched my reservation to a somewhat closer location but reserved a different size truck. They ensured me that they would change the price to reflect the price in my initial reservation. Guess what? That didn't happen. When I tried to pick the truck up, the price was much higher than I was quoted. That triggered another 30 minutes on the phone with U-Haul, multiple phone transfers, and telling the same story time and time again, just waiting for someone to do their job. When I finished using the truck and returned it to the preselected drop off location, I thought my U-Haul odyssey was over. The confused phone call I got later that day confirmed that it was in fact not over. U-Haul customer service telling me that I needed to select a drop off location and stressing the deadline for drop off. When I explained that I had selected a drop off location more than a week beforehand and the truck was already safely parked at this drop off location, the employee seemed confused. After this rental experience, I'm baffled as to how U-Haul is the largest rental truck company since it's seemingly run by people who don't seem remotely interested in solving problems that they themselves created.
Brian BVery customer oriented. A great place to rent a U-Haul. I would definitely recommend this place to anyone.
mike eGreat to work with. I would definitely recommend this location to anyone interested in renting a U-Haul.
mike ePolite and helpful.
Armand FLock holding key was extremely difficult to open. It took 2 people. Bad service in the lot to check in online.
Ekatereni TToo small of a location with no real office look. I would just use it as a drop off location, which maybe it is.
Bernard BWhen I made the on-line order I chose a location that opened at 8 am because I was not comfortable renting without a person there incase something was wrong. I got a confirmation, then another, then a reminder. In that process the address was changed and changed back again. So I called to confirm. Not sure why but a bit confusing
Catherine SThe office was closed when I went to drop it off due to Christmas holiday, i called the next day and the account was noted that equipment was turned in on time.
Daria AEasy drop off.
Terry CNothing I can think of to improve. The guys were very helpful and made sure everything was hooked up properly and lights worked, etc.
donald ttruck we reserved never showed up they had no trucks available as a replacement. Had to drive 15 miles further away from home to get a smaller truck. truck leaked and got 4 boxes wet
dave rWhile I was able to drop the trailer at a location close to my location, the process should have been easier. When I went to pick up the trailer I was told the online selected drop location was unavailable and the closest one was 40 miles away. The agent provided a number to call once I was done, which I did, but I had to create an account get a code and then follow the drop instructions. If a location is going to be available online then that should be honored.
Charles EMr Jack at the FALLSTON location was excellent in making sure the trailer was working properly and attached correctly. I came across country and had no issues what so ever. Thank you UHAUL and Mr Jack for an excellent experience and trip.
Anita HService was above average from staff.
Aaron PPick up location was fine, excellent service and support
Mark MThe key drop box is hard to locate because it is behind main entryway on the side of the building. Maybe have a sign that directs people to the side.
William BShow customers where the key drop box is
KIMBERLY HI got ripped off. Same trailer coming up was 90 and taking it back was 600 what a rip off. I will never use U-Haul again and I'm trashing you on social media. Shame on you.
TREASURE MConvenient location for drop off. No hassles but a nothing experience.
BRUCE PHave the equipment that is reserved when the person comes to pick it up.
ALICIA RPlace was closed. We don't know we could take trailer through the app without having the station owner release it to us.
Mike OI bought the truck back at the exact level if not more . Not personable
Chelsea SThe owner was fantastic. Hooked up the tow dolly to the truck, verified the lights were working properly and gave some good advice on the vehicle I was towing.
Thomas AI was overcharged and ratchet straps did not work.
EDLEY GThank you for the help and availability!
Samuel TS.O.
Mark WNa
dave cThe person worked with wanted us to use your online append not be bothered by us. he filled out the application got the keys handed them to us and walked off. the truck was dirty inside and out had scratches on the back loading door. I will not use you at u haul again I have used you in the past. I was able to pay cash now I can't even do that u haul has gone down hill in there service person and business wise. we had to make two stops to get the truck and trailer we needed. the two stops were only 12 miles apart why not move one piece of equipment and save everyone time and money.
Robert MFuel gauge was mid-read, but I phoned the drop off location and an adjustment was made.
Drew SThe person who check me in was great.
Shirley RAll good. Easy transaction
KRIS KI was charged an extra day even though the vehicle was returned within the time as specified in the reservation, the vehicle was not fueled up at the time of pick up, which led to half an hour to a fuel location and fuel up prior to the vehicle being useful, but Uhaul didn't grant a grace period of half an hour. I understand this is a failing/ailing business and it needs all the Penny it can pinch, but this is just terrible customer relationship which this company doesn't think it affects the bottom line.
Jianhua YNothing, it was smooth
Christopher TBetter lighting needed for after hours pickup, the lockbox area was not lit, potential safety/security risk.
Stephen BPlease change your gas fill up policy. Provide a truck with a full tank and expect a full tank upon return to avoid any disagreement on where the gas gauge needle should be upon return to avoid a very high gas charge. Other than that the vehicle performed well and was in good shape.
Mark WGPS takes one down a deadend street, not to the actual drop off place. Better directions would be nice
Robert EReturn was quick and easy, service rep was friendly and helpful.
lindsey d