Customer Reviews for Falwell Airport
(Concessionnaire U-Haul dans le voisinage)

394 évaluations

4332 Richmond Hwy   Lynchburg, VA 24501
(Located on the east bound side of Rt 460 across from Truck Body Company)

(434) 485-5173

Heures d'ouverture de l'établissement

  • Lun : 8h am à 5h pm
  • Mar : 8h am à 6h pm
  • Mer - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(434) 485-5173

4332 Richmond Hwy
Lynchburg, VA 24501
(Located on the east bound side of Rt 460 across from Truck Body Company)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 5h pm
  • Mar : 8h am à 6h pm
  • Mer - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing to add

Jason R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADOLPH B. 
Évaluation :
3

I didn't return the unit to Lynchburg. See notes above. And have some one call me. 276.608.9300

rick A. 
Évaluation :
4

Very helpful service Truck and equipment ready when requested Definitely would recommend the location

GREGORY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELDON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KALPAKJAYKAMAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTBRIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

The Front Left tire ball bearing went out and jerked the trucked all around in a fish-tail, required me to not go over 50 for the rest of the way to my destination.

Skylar C. 
Évaluation :
5

did drop off after hours. what was NOT a good experience was hiring moving help through your website. they never returned our calls and we had to do it ourselves. uhaul has charged us for them even though we cancelled it and now we need to seek our money back for moving help we never received

AMYBARBER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALPHONSOLEE P. 
Évaluation :
5

Neme in the Lynchburg office is the greatest customer service representative we have ever had in any industry. She should run UHaul.

ALANWOLF C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dylan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
5

Extremely nice. Great customer service

WILLIAM Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDANHOLLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMMARIE T. 
Évaluation :
4

No complaints here

SHAKEERAH O. 
Évaluation :
4

Trevor was literally amazing. I've been having issues with my return on the phone for days. My mother passed away during the move up to Virginia and I can't tell you how incredibly impressed with his service I was. Thank him again for me. He was the highlight of my week.

RACHEL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUSTINEUGENE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPHMICHAEL F. 
Évaluation :
2

My husband picked up the truck early morning on a Saturday. He said the truck was not warmed up at all. I ordered 12 moving pads and only received 6.

kenneth G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENWAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWALLEN Y. 
Évaluation :
5

My pick up location was moved twice

WILLIAMDAVID T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Give a better billing estimate. If I'm going to spend 250,00 $, I'd like to know that upfront rather than a “quote” for 140 $.

Sydney C. 
Évaluation :
5

Good people to work with.

Billy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALLWAYNE O. 
Évaluation :
5

Return location on Indiana Street in Englewood, FL and the Attic Self Storage facility 102 James Street, Venice, FL we're both Exceptional to work with.

ROYGLENN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERJAMES C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

frank T. 
Évaluation :
5

The people were nice but the rental is insanely way too expensive. 89cents a mile?? I could have hired a tractor trailer at 1 $a mile and had someone else do the work. I'll never ever rent from Uhaul again

ROBERTLEE CONRAD M. 
Évaluation :
5

It was raining hard and the truck we used had a leak in the upper left corner near the cab and some of our things got wet.

SCOTTARTHUR W. 
Évaluation :
5

Excellent service à la clientèle. Will do future business with again

Gaylord J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
4

The 4x8 trailer we were given leaked causing items inside to get wet. It definitely appeared to be one of the "original" 4x8 trailers UHaul had.

joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENCE B. 
Évaluation :
5

I tried to drop off at a different location as I was new to the area. I was treated so rudely by the man working there that I was talking to my wife about it for 3 hours after the encounter.

John S. 
Évaluation :
5

Nothing. The employees at Falwell was professional and friendly. I would go back and recommend anybody to deal with them.

TIMOTHYWAYNE L. 
Évaluation :
1

It took a long time to rent the truck. I was sent to this site because they didn't have the size truck I wanted at my preferred site. The person was in the back working on a boat when I arrived and I had to go looking for him. None of the information was on the system that I had provided. I had uploaded my license and checked in online. After many failed attempts and multiple phones, the information was finally on the system. The contract was printed and signed. Then the person went to get the 24 blankets that I had rented to find that they only had 6. This became another big problem because he could not figure out how to make the change to 6. He called a supervisor and they said that I would get a credit for the ones missing. Total time waiting was about an hour. We went out to the truck and he opened up the back and there were blankets in many places in the back. The truck had not been cleaned from the previous renter. He told me to go ahead and keep the blankets that were back there without counting them. The truck itself was a fairly new one and in good condition.

Gerald I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
1

Several issues, quoted me 1 200 $for a truck after I reserved it for 172 $read my card number out loud, made us stay out late that night to bring it back to that location because they said we had to, then they charged me for an extra day!!!

Brittnee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron B. 
Évaluation :
5

Convenient location right on 460.

EDGAR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVINBRUCE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLASE R. 
Évaluation :
5

Nothing the young man that waited on me was courtious well spoken and explained everything perfectly. Great doing business with .

JERRYLEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley T. 
Évaluation :
2

The gentleman that owns the location was rude and aggressive about the insurance. Will NOT use this location again.

GAROLDDAVID S. 
Évaluation :
5

This is not a criticism of the pickup location (they were actually great!!). I made a reservation via the call center and scheduled to pick up the truck on Saturday, May 30 at 12pm. We had been driving for 4 hours and were a little behind schedule. When we called the call center to alert them that we 30 minutes or so behind schedule, they informed us that the location actually closed at 12pm. I was flabbergasted!! Why did the call center schedule me a pickup time of 12pm when the location actually closes at that time. If I had known that, I would have left an hour or more earlier. We assumed they were open all afternoon. We were put is direct contact with the pickup location and they graciously stayed late for us. We arrived at 12:20pm. But shame on the call center for scheduling our pickup the way they!!

John M. 
Évaluation :
5

Apparently the corporate scheduling is terrible because I made a reservation at one location then got a call the day before I was to pick up the truck and they told me I had to go farther north. The next day while on the way to get truck they called back and told me the 2nd location didn't get a truck for me so I had to go to a 3rd location farther west. Luckily they got a truck back in about 30 minutes after my original scheduled pick up time. All three locations explained how its a scheduling thing and is out of their control. Definitely not good for the consumer though.

Glenn T. 
Évaluation :
3

Don't promise “will call” to customers if you cannot guarantee it.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan N. 
Évaluation :
5

We decided we needed a uhaul last minute. Made reservations, did all of the paperwork online so it was easy just to sign and pick up. Roger was very nice and explained everything. We ended up returning it early. Everything was great!

Derek H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry K. 
Évaluation :
3

20' Rental Truck was in less than satisfactory shape for a 900+ mile trip. The mileage was nearly 96000 miles and at least one of the rear tandem tires was flat. The truck was difficult to drive and steer.

Danny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis H. 
Évaluation :
2

Pickup was at 12:00. I arrived at 11:57 and the guy was walking out the door. He said they closed at 12 - he was leaving without even calling me as a courtesy. I had also called the day before to confirm and was not warned that they closed at 12:00. Had I arrived 5 minutes later I would not have been able to pick up the truck. Ridiculous

James Michael S. 
Évaluation :
2

Customer service complained about not getting to eat his breakfast because he had so many appointments. I had been quoted differently than Kemper St and he made comments about how they didn't care about their work and he hated going over there unless he was changing out a tire. He also said he was not run well and didn't understand how they could still be opened. He did give excellent tips about returning the truck clean and making sure it was fueled up properly.

Don A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip B. 
Évaluation :
4

Good staff. Knew what they were doing.

Aubrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy A. 
Évaluation :
5

Excellent customer service. Very helpful. Was refreshing. Especially after poor customer service received by Kemper st staff.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynoldson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold B. 
Évaluation :
3

Explained the tire issue and significant delay in roadside assistance response. The attendant had the opportunity to offer some type of accommodation for the delayed repair but chose not to?? I have used Uhaul for 2-16 hr rentals in the past 12 months, but after this experience can not see using Uhaul again.

Spencer G. 
Évaluation :
5

It was GREAT! Nice people!!

Kathryn Reed Row H. 
Évaluation :
5

Awesome, Fast service, Only place to rent a Uhaul

BRADLEY B. 
Évaluation :
2

First, csr was super pushy for insurance purchase. The truck leaked in 3 places and damaged my boxes. Nothing inside was lost but was frustrated with al the water. It's why a got a UHaul. To avoid the water. Disappointed.

Jason C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rich B. 
Évaluation :
3

David assisted us at this location. He was very kind and extremely helpful. However, he did not input our drop off location correctly and that caused us a lot of trouble at the end of our trip.

courtney C. 
Évaluation :
2

U-haul changed the pickup location at the night before I was to pick up the truck. Another 10 miles of driving, further from the moving address, only 1/4 tank of gas, and the service guy there was SLOW. Despite using the express checkout feature of the U-haul website, it still took 40 minutes to check out, and no other customer was there. U-haul's business model of sub-contracting truck locations is not User-friendly, and can be very time -consuming to deal with when they change pickup and drop off locations on the fly.

patrick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

well i was ripped off by your company i had trouble with uhaul it kept cutting off and i got stuck in it and it was dirty had not been cleaned i tried to call your after hours number on hold for over hour then got hung up on.then tried to call back no one ever got on phone.i had to be pulled out of yard because I was stuck i spent 150 to get pulled out of yard then i spent 30 cleaning it and put gas in it.and it kept cutting off on way back so no im a very very unhappy customer it is not right how big companies take advantage of people.the yard that got damaged is goin to cost me over 300 to fix so i am and will never recommend u-haul ever i endend up getting 1,59 back from 100 deposit the move was 1 load and 2miles from a to b i had to travel all those miles because local dealers did not have the one i needed and the other dealers never answered there phones.so no im not happy.my phone number is 434-229-2599

HEATHER S. 
Évaluation :
3

Better understanding of policies to answer customer questions. Also, truck was issued with 3/4 tank of fuel. Tried to refill truck to 3/4 tank, but fuel gauge was stuck between 1/2 and 3/4 levels. I kept filling and it suddenly jumped from 1/2-3/4 to full. This may have been a fluke, but this caused me to add more fuel than necessary to fulfill the contract.

Richard E. 
Évaluation :
4

Very good customer service. The gentleman explained the process and the transaction went smooth.

Natalie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth L. 
Évaluation :
5

I am happy with Falwell Airport...not so much with Uhaul. I returned the truck after hours (which I had sceduled), but because I didn't go onto some phone app; I was charged for a second day. I will only use Uhaul if another source for truck rental isn't available in the future.

Clint S. 
Évaluation :
5

not happy about another 45 minute/90 roundtrip pick up i am going to move frequently for work and need better

Wendell B. 
Évaluation :
5

Awesome service.

Bradley B. 
Évaluation :
5

The employee was very knowledgeable and professional. He explained in detail about everything I do and your services. I'm very appreciative of that.

Cheree J. 
Évaluation :
5

This was a very convenient drop off location. It was closed at the time of drop off, so I did not deal with anyone.

Donald B. 
Non les évaluations ont été soumises pour cet établissement.

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