very rude and disrespectful owner. went into my account to charge bogus fees without discussing anything with me first.
Nysha Jeffrey
Customer Reviews for Family Automart Of NC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tim is the sweetest and so easy to work with
GERONIMO MODRAGONI have been renting equipment from this location for years and it is great service.
sherman tateMore respectful customer service. Better informative workers when items ordered are not at the pick up location and have been removed before notifying customer.
Angelica MizzelleGreat location very helpful with our rental.
Evan ArmentroutThe place is junky. The lot is so small with too many uhauls. I could barely move my truck.
Rasheda SmarttEven though the owner was slammed, he took the time to get everything right.
Marco SmitUnfortunately, the truck had a leak in it from the rain. Our sofa and a box got wet.
GUY BROOKSThe owner talked to me like a dog when i made a simple mistake extending my rental days. Then charged me $1349 on a 4 day rental or a pickup truck
Christopher MckenzieThank you for your great service
Ashley MalloyVery friendly.
William Dewberry1200+ mile trip. Equipment held up great. Trailer tracked great and ratchets on the auto transport held tight the whole time. Made my first ever cross country trip much easier. Also very nice working with the employees who worked with me on some days.
Kyle LabayMaking my reservation online was easy. The pick up location called and texted me to confirm pick up timing and vehicle availability. They had the truck ready to go as soon as I arrived. Great service.
Jonathan BeckVery nice and understanding owner, went out of his way to accommodate us.
Derek HansonExcellent service - very professional representative,
Robert WanamakerEverything was perfect.
SHAWNTANIQUE CAP JACKSONThe staff was very helpful and friendly
JOHN MANNINGContinue with the great service!
Gerald PuckettContinue to encourage customers to purchase INSURaNCE!!!! Being a tightwad, I strongly considered not purchasing the U-Haul insurance coverage. I was rescued professionally TWICE during my rental period. Enjoy having no worries.
Kathie JohnsonMore happy faces
Joseph TorresThe price was a bit more than I expected. Overall, the experience was good.
Debbie GearThis neighborhood center was a little crowded with equipment available for rental but manager/owner came out immediately, checked me in and I was on my way in just a couple of minutes.
Michael LarsonExcellent service à la clientèle. NICE SERVICE! I will be using them in the near future
Paul HatcherThe Uhaul Store Scammed Me took 300.00, Drivers abandoned the truck did not complete the move and I had to go on facebook marketplace and hire movers to unload the abandoned truck and the movers were rude lazy lied and stated they loaded the truck This owner is a scammer and I will be filing a civil judgment Extra Space is providing me footage proof of them coming and leaving abandoning the move I will not take this lightly, I drove 2 1/2 hours and got ripped off.
Erika JeffersonExcellent service
ANTHONY CLEVELANDTonya and Bella made sure I had everything I need to have a successful mission! Great team, friendly and courteous !
Charles ClarkThis was my first time renting a truck. The girl at the desk was pleasant and informative. Since this was a new experience for me I am so glad I was dealing with the perfect employee for U-Haul. I would definitely recommend the Family Auto Mart Branch.
PAT JOHANSENAlways recommend this particular U Haul,fast reliable, and courteous.
Christopher DiColliNothing! I was well pleased, friendly and helpful clerk! That location will be my "go to" location.
Janice ParkerReturn process was very easy and done online. Very user friendly.
Samantha WineAmazing customer service!
Essence HammockI was charged for three days when I returned the truck within 24 hours.
Keegan ZacharyThe man who helped me took the time to find me a better deal whic saved me money! Thank you so much for the extra effort.
jason brakeThe two people working there were extremely kind and helpful.
Hallie LoganNothing. The associate was very friendly and welcoming . She gave me a warm greeting a reassured me that things would be closed out properly. Excellent
kimberly martinI got charged because I didn't know how to self check in, I called to get help but got no help at all. The lady just supposedly noted my account the time I called for help to check in. But that didn't matter I got charged anyways. I will never never use your services again.
ann carpenterThis is an excellent U-HAUL place I will let everyone I know that needs a truck to come here, you are wonderful people and everything was done to perfection thank you for your kindness. I have sent someone to you
JUNE KEMPNot a thing the folks there were very friendly and it was a outstanding visit to our U-Haul Thank you
Charles SmithThe employees that were working on Saturday are the two sweetest and professional employees I have seen at uhaul.
Michael ParkerDidn't speak to anyone so I can't rate it.
Queenetta BradfordEverything was good
Patricia MccormickGreat service
wesley witcherGreat return experience
David AdamicOK
Giles FuankengNothing. Ms. Tonya exhibited excellent customer service so much so that she could tell I was nervous about driving such a huge vehicle home. When i went to pick up the vehicle she was closing for the day. She drove me and the vehicle to my home. Such a kind, gentle person. I have a new friend!
Debbie GearEverything was smooth!
Edrica DellamonicaI rented a tow dolly, and I was quite surprised on how EZ it was to rent it and to return it. Good job to the sales men.
DENNIS ROBERTINthere is nothing that you need to improve i got excellent service.
JADEDENE HANNONTim's return and taking his company back over is GREAT to see. He has his old team back. The trucks are clean, maintained and always ready to rent. I highly recommend this UHaul dealer in Fayetteville, NC vs main store off of Bragg BLVD
DANIEL SHAFFERService was great. Keep. Up the good work.
JAMES WILKINSVERY VERY HELPFUL
Martin MoylanThey charged me for coverages I declined multiple times . I assured the owner I rented a lot so I know what my bill is around . Then they also charged me for extra gas .
Tonnie BoddenThe owner and his employee were THE BEST AND PROVIDED PROMPT AND GREAT SERVICE!!!!
STEPHANIE LAFRANCEMr Tim took care of me again. Equipment was ready to go on arrival and everything went smoothly. I recommend this location to all individuals who is going to do business with unsullied. Thanks Tim.
Luis OrtizGood guy. Very helpful and easy return. Will use again.
Keith AhrensTim was very helpful, him and his team made our moving experience so much more smooth and stress free. He went above and beyond to accommodate our needs . Whether you are moving to your first home or like us to our retiree forever home you need this is the kind of people and place you need.
patricia arredondoMission complete !!!
Luis OrtizHad the best experience with the rental.
sherman tateAmazing and helpful.
SANDRA SPIEGLERExcellent service, they kept us informed about our truck. They were helpful and fast. Will use them again when we move.
Lorie SoutherlandTim is back and running his great Uhaul location. He has and is always user friendly, understanding and will bend over backwards to help you.
DANIEL SHAFFER