Customer Reviews for Family Automart of NC
(Concessionnaire U-Haul dans le voisinage)

426 évaluations

5547 Yadkin Rd   Fayetteville, NC 28303

(910) 487-6774

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(910) 487-6774

5547 Yadkin Rd
Fayetteville, NC 28303

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The service was rude the white lady was very rude and she was racist.

ELYJAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Nothing, they where wonderful.

DAVID B. 
Évaluation :
2

Absolutely do not schedule someone to drop off to a location that is CLOSED throughout dropoff times. I picked up the enclosed trailer on Friday, and it was due in the dropoff location by Sunday (DROPOFF LOCATION WAS CLOSED ALL WEEKEND), and they forced me to drive 30 minutes away from a large city to drop off (passed other Uhaul locations on the way) at a location where the business was closed AND THE GATE WAS LOCKED (RYNOS LOCATION).

Corey Jordan B. 
Évaluation :
5

Left bottom mirror on the truck was broken and needed to be fixed before renting the truck.

kelly W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
1

This location is very unprofessional. They will rent you equipment that doesn't not suit your needs to make a sale. They don't have workers at the site that know how to connect equipment so you'll either have to make trips to other locations to receive help or do it yourself. They gave my equipment that i originally rented to someone else. They are very rude no help and would not recommend their business to anyone.

MEAUNTA P. 
Évaluation :
4

Aucun

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine P. 
Évaluation :
5

The gentleman was very nice and informative about the truck and equipment. He also made sure to tell me not to rush, take breaks and drink a lot of water during my move. I have used this location before and, has been very satisfied with both times.

Samara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH J. 
Évaluation :
1

Discrimination towards me,lies were told until renting an returning vehicle,paperwork forged an lied about,money taken out my account an the person lied an say it wasnt when it was. I will never go back to this location ever in life an wouldnt recommend this location either

CLARISSA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DECORIAN O. 
Évaluation :
4

Add boxes and other items essential items for packing and moving.

KWAKU T. 
Évaluation :
5

Friendly clerks in the inside. My truck was ready for pickup and clean.

Sonya C. 
Évaluation :
3

I was billed for things I know I shouldn't have been billed for and I will not be using uhual again

tiawanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shelly G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Janai W. 
Évaluation :
1

An appointment was made and when we got there we were told that we had to lift the trailer onto the hitch by ourselves (2 women, 65 and 74 yrs of age respectively). We were told to cone back the next day if we couldn't lift it without help. (We live an hour away from this location.Then when we tried to pay with cash we were told they didn't accept cash.

Linden S. 
Évaluation :
4

Custumer service was excellent and professional. I look forward to renting from them again.

LOUISE R. 
Évaluation :
4

We rented a U-Haul to move across country. The truck was good, but we needed to rent furniture blankets and dollies. They didn't have anything available. The man who helped us at the store was really nice and gave us a good deal for the truck. However, last minute we needed movers to load the truck with our furniture and stuff, and he offered to send someone to help us. Not only the rate was expensive, but also the two man that showed up did a terrible job, we had to redo everything, so it was a waste of money. I wish he didn't send those people to move our stuff.

ESTEFANIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley G. 
Évaluation :
5

Excellent

SUHEYL S. 
Évaluation :
4

U-Haul allowed me to make an online reservation for two days at Saam's Party Tents 1022 Marlborough Rd., NC 28304 While driving to the location I was texted a different pickup location. 5547 Yadkin Rd., NC28303 The new location was only 1 day rentals. The staff at Family Automart ( TIM OWENS) was outstanding!

Donnie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Tim is a wonderful guy always diplomatic and customer friendly I've been renting from this location for two years now and will continue

ROBERT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO R. 
Évaluation :
4

Stock vans and pickups at more locations. I should not have to drive 10 miles to get the vehicle I need.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason E. 
Évaluation :
5

The I haul drive very poorly like sputtering/ jerking while driving

Tiffany A. 
Évaluation :
3

We had to get a fortunate rushed booking because our first booking was a totally disaster. The location on Google maps is completely wrong and then when we found the place our truck wasn't there. We finally got a hold of the person in charge and they said there wasn't a truck! He didn't know why there was a reservation and was not very helpful. So we had to go to another location and she was able to book us another truck but it wasn't hers, it was 30 mins away. The whole experience took 2 hours longer than it was supposed to and cost 30-40 dollars more! The original location was the move at linden oaks! I never got 50 dollars or anything either!

MATTHEW D. 
Évaluation :
5

Turned in my trailer after business hours, so no personnel was available to help. The process was very easy overall, made my life much easier!

Gilbert P. 
Évaluation :
5

No improvements. The representative Tim is exceptional. Provided me the best services a person can ask for.

ANTHONY C. 
Évaluation :
5

Mr. Owens is professional, courteous and knowledgeable of his equipment, policies and procedures.

Annie R. 
Évaluation :
1

Employees are very rude I would not advise this location on Yadkin Road to anyone. The trucks are unreliable the check engine lights are all on and overall horrible experience. Never returning to U-Haul ever.

MARQUIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua T. 
Évaluation :
1

First off customer service was great. Size and confusion location of truck was not. My hone was a 5-6 bedroom one 26ft will not cover all furniture or garage. Had wished they offered a closed in trailer if they new before hand because I had to find another moving truck with someone else instead and storage space for the rest of my stuff at last min. Also the price was ridiculous. Found out the 26ft truck had break issues....very dangerous. Tried calling U haul Saturday it was a 20min wait call. Also got to the storage unit and the space that the customer service sent me for a 5-6 bedroom home was 2 10x10...but come to found out the lady only put 1 down and the customer service tried to bargain us to buy a 10x15 ace desperately needed more space...horrible. We end up going down the street to another storage unit in desperado After traveling 11hrs. If people would have been more professional instead of greedy. I would have rated better. It's was such an bad and so very unprofessional and stressful experience. The whole moving process all together.

Yulanda K. 
Évaluation :
1

The prices are crazy!! almost 400 for 5 hours. Never again will waste our money

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACK S. 
Évaluation :
4

Ms. Annie was sweet and very helpful in making the rental very easy.

FELIX G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia E. 
Évaluation :
5

Great experience. The man at the counter was kind and helpful

Billie M. 
Évaluation :
5

Very very helpful would rent from them again!

MARANDA M. 
Évaluation :
5

Staff was very efficient, polite and could handle multiple contracts at the same time.

Danny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

blake L. 
Évaluation :
5

Owner was helpful and made the pick-up a breeze.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Everything was great!

Jazzmayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dequan E. 
Évaluation :
5

The owner was a very pleasant person. even thought I live in Raeford she made the trip.

Shirley H. 
Évaluation :
5

The gal there was so friendly and helpful!

HERTZ A. 
Évaluation :
3

The gentleman who rented me the Uhaul said he didn't have the truck i requested, but said there was a 26' instead. I assumed it was being compared because that was a mistake on their end. My bill ended up being 300 $more than it should have.

Logan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Z. 
Évaluation :
1

We picked up after hours, the equipment was left basically in the weeds, in a non well lit area. Area is not safe. I felt very unsafe picking up the vehicle. Also the vehicle had absolutely zero gas in it and we were charged for gas. This is not acceptable.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samuel C. 
Évaluation :
1

Could not finish online process, Was told when I called local number that they couldn't help me, only way I got the truck was that a VERY nice young lady called through 800 number and helped me. The locals store did not have any wifi connection so I had to hot spot on my phone. was a very stressful situation.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice H. 
Évaluation :
5

Great service

Autumn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zane H. 
Évaluation :
5

Great experience and very friendly staff!

kiana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikhil S. 
Évaluation :
5

This was a good experience

AMANDA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIKTOR H. 
Évaluation :
5

Bottom line, the rep truly knows how to work with customers. Worked with me during the Christmas week. Fair and exceptional customer service. Made my move possible without any hassle.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl M. 
Évaluation :
5

I am a returning customer, Family Automart is just outstanding!

Mark P. 
Évaluation :
5

I've been dealing with this U-Haul company for a long time.The people here including their staff, are excellent. They're professional and have great hospitality. Thank you so much☺️

Sonyette L. 
Évaluation :
5

Reservation was made over the phone with a different location that found the trailer that I wanted. Very helpful and courteous of them to do that for me.

JERRY P. 
Évaluation :
5

Everything was great during pick up.

Victor S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE B. 
Évaluation :
5

Super fast service, very polite and friendly staff. Was in and out during pickup and return. Will definitely use this location again.

Michellie B. 
Évaluation :
5

BEST UHaul Rental ever! This is my 3rd time renting, owner is very accommodating/flexible. Will continue to rent. Thank you for your help!

TARA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Z. 
Évaluation :
5

Tim was awesome!!! He took care of my needs with great customer service. I will highly recommend others to visit his facility in the future.

SHEREE B. 
Évaluation :
5

Not a thing

Annie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole S. 
Évaluation :
5

Owner was very courteous and informative, he helped with various suggestions on how to make my move even smoother. I have never enjoyed moving but this was surprisingly pleasant.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Having more options on the size of the uhaul but other than that everything is amazing at this location !! Even the guy who took care of me! He made me feel so warm and welcomed !!

SUE L. 
Évaluation :
3

Ensure correct keys in correct lockbox for when employees are not on site to help.

Heather F. 
Non les évaluations ont été soumises pour cet établissement.

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