Évaluations des clients Family Milk

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Family Milk

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Nicolas L.
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Le client n'a pas laissé de commentaire.

William N.
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Le client n'a pas laissé de commentaire.

Shannon M.
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Overall, the location was fast and convenient. The shop owners are very nice and caring. However, there are NO COVID PROTOCOLS being taken at all. The key was handed to me while the man was coughing, without wearing a mask, 2 feet away from me. The van was presentable (no trash or anything) but obviously not cleaned recently.

Stephen W.
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Location convenient but actual site was convenience store - rentals not there main gig. Check out guy pleasant but delayed do to shoppers.

Vincent Y.
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Was good service and prices but better clean will be appreciated

William N.
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Provide ice scraper when frosty/icy

Dawn D.
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Le client n'a pas laissé de commentaire.

SLOAN O.
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Best experience ever at a uhaul. Truck was waiting and the guy was friendly and efficient. Absolutely no need for improvement!

Desmond S.
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Why after summit all required ID we have to take pictures and send it to you...doesn't make sense and it's a waste of time.

Sahil A.
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Le client n'a pas laissé de commentaire.

Shannon C.
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The entire process of renting, picking up, and dropping off the 15' truck was a breeze. To top it off, the people I spoke with at Family Milk were very friendly and helpful :) Contrary to other reviews, the truck wasn't parked far away at all - maybe a 2 minute walk at most. It was a great experience overall that took a lot of stress off of my move!

Herbert R.
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I rented a 15 foot truck for a reason, loading a long work bench. They didn't have the truck the morning and the market didn't have a solution. Called uhaul they told me to take the 10 foot truck that was there. I had no choice but to try to make it work. It didn't work. I couldn't move my work bench. Total waste of money. I only got back 50 bucks which wasn't even worth what I lost in two paid movers that couldn't load a 12 foot work bench into a 10 foot truck. You need to offer people more in incentives when you fail to meet what they initially rented.

Nigel W.
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Le client n'a pas laissé de commentaire.

HAO Z.
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Le client n'a pas laissé de commentaire.

Henry H.
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Modified my original order (which is placed and checkin online) by adding the CDW coverage without any notification or indication to me that has been changed. Seems like this was not the first time that this happened according to other regular patrons to the store saying how “same thing happened to other U-Haul customers the other day”. This practice is illegal and should be penalized. This creates a horrible reputations for U-Haul. I never had this issues with other U-Haul locations or any car rental companies. Wasted both my time and U-Haul time to resolve the issues.

Megan S.
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Le client n'a pas laissé de commentaire.

Melanie R.
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The location was great, there was an issue with the system and my reservation took around an hour past close to fill, so I recommend making sure your truckshare system is working for after hours reservations. But the owners of the store were very kind and stayed late to work hard to make sure I got my van. The person who helped the owner over the phone (Amanda) was very prompt and got the issue fixed soon after she was called! Thank you Amanda :)

Alan H.
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Le client n'a pas laissé de commentaire.

akarshjot S.
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Bad Custmor service. He was very rude

JUNGIN K.
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Absolutely the worst service ever. Please treat your customers with respect

john B.
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Uhaul should allow the use of debit cards for payment. The credit card payment system wasn't working properly at pick up and it caused me a significant delay.

Warren K.
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This is the absolute worse u haul experience ever. I rented a 15' truck off the site with no issues. Went to pickup my truck, the Asian lady does not even bother to check my details. She released the truck to me, and I was ready to load up. She calls me back as the truck is double booked. She demands that I return the truck. No apologies, no compensation for wasting 45 minutes of my day driving to and back. And I was forced to use a smaller truck that i didn't book for, and was not suitable to my needs. This Family Milk does not know how to run a u-haul service, totally incompetent and rude, with no regards to customer service. I've rented before from u-haul and sad to see this image being tarnished by this Family Milk business I would highly recommend to STAY away from this u-haul service. Family Milk  3311 Coast Meridian Rd Port Coquitlam, BC V3B3N6

Maria T.
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It's a busy location so recommend the mobile rental option for pick up and returns it was very efficient and smooth. Very friendly staff.

Tony M.
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In ordered 12 moving blankets for my big move, but none were there when I came to pick it up. The moving truck was filthy inside. The is the second time I pick up from this location and supplies I ordered are not available. Also despite the website saying. I can pay with debit I am always required to use a credit card the most stupid and consumer predatory type of payment option. Why does U-Haul not prepare orders and make sure supplies are at the pick up location? What is the point??

Gord M.
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Le client n'a pas laissé de commentaire.

Yahdon I.
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I don't recall signing off for insurance at the time of pick up of the vehicle. Documents and charges were not reviewed with me anD I find it unacceptable that we were one hour late but was charged a full day, and that there is nothing that the dealer could do at the location. It was not a good a customer service experience and I don't think I will be using uhaul in the future or recommend them to anyone.

udeepa W.
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Le client n'a pas laissé de commentaire.

doug C.
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Le client n'a pas laissé de commentaire.

Wai Y.
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Le client n'a pas laissé de commentaire.

Adam M.
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Le client n'a pas laissé de commentaire.

robert N.
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Le client n'a pas laissé de commentaire.

Jens L.
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Le client n'a pas laissé de commentaire.

alisha C.
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They gave me a much bigger truck than I asked, and the store owner said he didn't know how to change it and etc..... Then the truck was parked two blocks away with a weird lock on it. I had to struggle to get it off. Overall the store owners customer service wasn't great. Example-serving customers and making me wait after he kept going back and forth with five or six people .... and then saying “come here”.....

Rorlando R.
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Le client n'a pas laissé de commentaire.

Murilo T.
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I got serious problems in the contractor. The guy using the computer barely knew how to use the computer and fill out the form with my own information. The contract says that I should be charged: $76.83. However, I was charged $106.31. I drove only 6.7 miles and I rented the 15" truck for less than 6 hours. The price charged isn't correct. Even tough, I rented a dolly it isn't correct. I look forward to hearing from you soon.

Amritpal C.
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Le client n'a pas laissé de commentaire.

corlan W.
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Le client n'a pas laissé de commentaire.

Fraser T.
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Clean the truck

Monsma C.
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Le client n'a pas laissé de commentaire.

Shawn C.
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Remove the negative option on your CDW coverage. It's deceptive and wrong how you force your customers to uncheck this box.

Carol T.
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The people there were really nice and help full it is one of my best experience with uhaul thank you

Wai W.
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Le client n'a pas laissé de commentaire.

Wai W.
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Le client n'a pas laissé de commentaire.

Jihun P.
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Contrary to some bad reviews, I had good experience here.

Christopher C.
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The retailer had me do the admin work while he attended to other customers. I am in the cleaning business and was delivering cleaned goods (bagged), and the truck was muddy from the last customer.

Mario G.
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Hello, When I picked up the van, I was told gas level was at 3/4, and that had to be 3/4 when returned. Open inspection, I noticed that gas it wasn't at 3/4. It was below, between 3/4 and 5/8. Upon return, I was over the estimated milage and had to pay extra ($2.75), which it's fine since I was over. When I asked the attendant about gas being below 3/4 at pick up, he said that sometimes that was normal. I find it unfair that I'm expected to return the vehicle with more gas than when I picked it up. Uhaul and the attendant had no issue with asking me to pay for the extra miles, but it was "normal" that sometimes customers pickup with less gas than advertised. Very poor experience overall. Thank you for asking and listening to customer's feedback. Have a great day.

George R.
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Filling gas then just 20-30 minutes late to return the vehicle, they charged me for another day. Too bad!

Sean B.
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Tell the customer that an extra 1.5 hours used will be charged!!! Nobody was in line to use the truck. Unbelieveable!

Wafa S.
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The problem was not with the location. It was about the way the system is set up and the conditions. Uploading the D.L. and the Emergency contact conformation. Not sure if I ever go to a uhaul anymore... Not happy

John N.
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Le client n'a pas laissé de commentaire.

Glenn C.
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Le client n'a pas laissé de commentaire.

Jacquelyn C.
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Lady was rude. Told me my credit card wasn't working and that it wouldn't go through. When I pointed out that she didn't click on the correct radio button to charge my card the extra $0.55 that wasn't accounted for she told me I talk too much. And when she was checking the van she questioned as to why there was water on the outside step leading into the drivers seat? I said probably because it rained last night. She said no it didn't...so I then pointed out that the entire van was moist. It's is the middle of October and we live in Vancouver lady. Need I say more? She needs to be retrained in the POS system and customer service. Never returning to this location. I will go the to farther one just to avoid this rude lady and her lack of customer service skills.

Fabio T.
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First time I book the equipment starting 7:30am but the place opens only at 9am. I waited until 9:30am to give up because the place didn't opened. Second time I had a discount coupon I should use during the reservation but the place simply said there is not way to apply any discount. The car was not clean, the attendant was not polite.

Parul K.
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Le client n'a pas laissé de commentaire.

Jerome G.
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The inside of the van had not been cleaned at all. Something was spilled on the floor in the cab and it was full of flies. Also, there was garbage still left in the cab.

Wayne E.
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Le client n'a pas laissé de commentaire.

Christopher R.
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get rid of all this text approval return crap. it took an hour and the system overcharged me. the location is great, but will consider another company as 100 for 7 hours.. to much,

Michael C.
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Le client n'a pas laissé de commentaire.

Yazdi B.
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Le client n'a pas laissé de commentaire.

Brent M.
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Le client n'a pas laissé de commentaire.

Kuldeep V.
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Le client n'a pas laissé de commentaire.

Brennan M.
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I ordered moving blankets and was told they were not carried in the location. Had to walk far to find the uhaul. Worker spoke very little English...

Calin P.
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Le client n'a pas laissé de commentaire.

Tracy B.
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Book online Forsure. Easy fast & cheap

Arnel G.
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The staff member who helped us was completely rude. I have never ever experienced someone providing a service be this absurdly angry. This man was yelling at us after asking a simple question about how payment worked. I have video of him yelling at us. It's absolutely disgraceful and embarrassing. He honesty should not be working for U-haul if he is this impatient and rude with his customers. I'm not the first one to experience this either. Just look at all his other reviews on google about him yelling at customers. U-Haul, you really need to review your association with him.

ranjesh P.
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Well you need you maintain the clean look of the vehicle wasn't happy that I was given van that was not cleaned

adrian L.
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Dirty cargo van with beer cans. Filled up but lady stated not enough and made me fill up extra 10 dollars to go over what it was originally filled at. Helped 6 customers before me even though I was there first.

Siu Tak W.
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Dealer tried to dispute I didn't return truck with enough fuel, even I've taken a before and after pictures of the fuel guage. He tried to say because of the camera angle which would mean fractions of a mm difference. Argued for 10min. Wasted another hour during pickup because uhaul dispatch systems was down, they showed no apologies . Waste of time here.

Bob S.
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The woman was obnoxious

James S.
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Staff were disorganized, rude and argued with customers. Will never use them again.

Kimberly D.
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The 24/7 mobile pick up is a joke. I booked it for 8 and had to wait until the store opened at 9 to check in. The guy spoke no English and didn't do a walk through to make sure the car was ok when we finally did get the paperwork sorted. There was a chip in the windshield and the back was dirty and the whole van smelled like cat piss. Will not be coming back to this location as it was very disorganized.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Mauricio R.
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Will never come back. So disapointed. Very difficult to do business with. Man does not speak English at all and VERY rude.

Chi C.
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The gas tank is not filled and the registration time is so slow.

Linda M.
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The vehicle was very dirty and smelled like it had transported cows it smelled like manure was very unpleasant But the owners of family milk are awesome people for that reason I would use again

Kim M.
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Rented a 15 foot truck. TIRES of same were WORN well below minimum. Would have been UNSAFE in wet conditions.

Shervin S.
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Le client n'a pas laissé de commentaire.

Tracy M.
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First I was given the wrong key and had to walk 2 blocks to get the truck so then I walked back and got the right key. When I arrived at my destination opened the back of the truck to find it was then that I realized I did not have the utility handtruck that I had booked I was not happy and all that was said was oh you can come back and get it that wasn't gonna happen as I was already at my destination. She then told me oh I'll take off the $7.00 that didn't help me for my move. Was very disappointed as I have used your truck numerous times to move all of my family. Please have someone contact me

Kelly K.
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The people running it were friendly and helpful. Great experience.

Charity Y.
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I was sent to 3 different locations double charged then charged extra from a different location even though the extra miles had been factored into the location switch. The first customer service rep at the Davie location was extremely rude. She refused to give me the keys even though I had already payed because she double booked under no-ones fault but her own she then kept threatening to call the police even though all we were doing was standing in the store waiting for U-haul to solve the issue. She yelled at me and my friend and was highly unprofessional. I feel as if some action should be taken as no one in a customer service position should be allowed to treat customers in such a way. I felt extremely threatened and disrespected and would like some confirmation that some disciplinary action was administered.

Larissa M.
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The vehicle had not been cleaned in a long time. With the pick up instructions I was given, I thought this was an automatic/easy pick up with a lock box. Instead I was reprimanded for arriving at 8;50 instead of 8am. As well there was a dent on rear bumper, I took photos of it, since agent did not do walk thru

Naresh J.
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because the agent charged me insurance without discussed with me before renting or without any authorisation.

Andriy B.
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Le client n'a pas laissé de commentaire.

mustafa K.
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I rented the truck for one hour only. The guy was very friendly. Strong animal smell in the truck ( very strong smell). As usual with U Haul prices, they claim the price to be $19.95, we pay four times tbe stated price !! Rent $ 19.95 Insurance $ 15 Kilometers $ 24 Environment fee $ 1 Passenger fee $ 1.5 PST $ 3.15 GST $ 3 Fuel $ 9 (paid separately) Total $ 76.61

keith B.
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The staff/owners at this location are incredible , freindly , professional and very welcoming i cant say enough about them i defanitly will be back here again

Bonnie E.
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Hello, I found the person renting the vehicle to me to be very difficult to communicate with. There was a language barrier I did not get the correct understanding of the gas level to have for the vehicle at the end or understanding about insurance. He was very distracted and serving other customers repeatedly during our transaction.

Margie D.
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Although I stated I did not want extra insurance when I made my reservation, the cost was still added to my final total.

Mark G.
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Wen i was asked to select the duration for reservation it only allowed up to 24 hours. Otherwise online booking and app worked well.

Roger B.
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Besides the out headlight, I was happy with the service and experience.

Dawn D.
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Le client n'a pas laissé de commentaire.

frank A.
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Le client n'a pas laissé de commentaire.

Michelle L.
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This service agent was terrible. She was talking on her cell phone on speaker throughout the whole time she was serving me. I waited for her to put her phone down and she indicated she wanted to serve me while she was speaking to her friend in her own language. I haven't had service like this anywhere I felt terrible and disregard it and it was a frustrating experience throughout . And she overcharged me as well I will never go here again and hope you deal with her terrible customer service.

LEIGH L.
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It was fine. Because it is also a store front, the one person working had to juggle serving me and the other customers. But I did not have to wait too long. And returning it was a breeze.

Gagan R.
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Le client n'a pas laissé de commentaire.

Daniel T.
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friendly, helpful, staff and new vehicle which was very nice.

Nikki K.
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Le client n'a pas laissé de commentaire.

Herbert C.
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Communicate with your offices so that the requested vehicle is available. They and you made it right, but moves are stressful. Thanks!

Brent M.
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Le client n'a pas laissé de commentaire.

irene T.
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Very happy with the kind and helpful customer service we received thank you

Andrew R.
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The lady was extremely rude when we rented one at this location last year. She was basically yelling at us when all she needed to use was a calm voice to sort everything out. Even the UHaul customer service girl on the phone asked who was making all of the noise in the background when I called to officially sort things out and complain about how I was being treated. We now have a discount to use but would NEVER rent from a convenience store like this again. It's horribly run!

Non reviews have been submitted for this location.

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