Improve customer relations for self pick up. The key box was difficult to open and access. No dolly available, had to travel to a different location to retrieve a dolly.
Jazzmon P
Customer Reviews for Family Place Laundry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service the truck
cory cIf you are just trying to get the job done go for it. and do not expect it to be gas in it when you pick it up. It's not just this dealer either.
Najee Bwhen I receive the truck, it was on E! empty. The vehicle was dirty. And they try to charge me for bringing it back as a use. They don't maintain a vehicle at this location.
DERAK MThe cleanliness of the vehicle was ok.
Jeffrey AHave a working web portal for after hour pick ups and better communication with customers
Adrian WLoving the 24/7 check in and check out. Excellent service à la clientèle. You guys rock! Convenient location
Chris MCharged me for 100 miles and barely went 20 miles and was delayed because app kept malfunctioning would not recommend worst service
Saunique WSmooth transaction. 24/7 check out is great works like a charm. Will definitely come back here again.
Chris MMirror was broken. Truck was nasty and smelled. The tires were low I used the car for less than an hr and he charged me a $20 service fee. The fact I paid $67 for a 1 hr rental total 23 miles used is insane NEVER again!
MARKITA HMy reservation had no truck assigned to it and there was no clerk on-site to help. I ended up with a van instead of a truck which caused me to make more trips than I originally planned for. I informed the clerk when I arrived to return the truck and there was no empathy or compensation offered
Aprique TVery professional staff. Quick easy in and out. Loving the 24/7 self check option for convenience. Awesome run business located inside the laundromat. Great place to wash oversized items or clothes.
Chris MThe truck was not as clean as it should be but it wasn't as bad as I've seen.
Julia RI had some concerns regarding the maintenance of the vehicle. It would be good if there was a maintenance review before the next driver
Sarai iThe customer service reps were extremely helpful and personable.
Sandra CI had a very pleasant experience here. I rented a Cargo van and it was brand new. The staff was patient and hospitable. I picked up and dropped with much needed ease. Merci
Amanda SNothing didn't have a problem at all. Well respectable. Keep up the good work.
Cynthia DThis was the most awful experience I ever witnessed. I had rented a uhaul for 8am. There was no key to pick up and the guy never showed. I ended up going to 5 different places before I got a uhaul at 1pm, which totally screwed up my day and the help I had. I don't think I will ever use or refer uhaul again.
Robert BThe guy was very very helpful even with a lil hiccup he got me rolling .
Antonio SThe rental agent was friendly and informative.
sherilyn pJust continue the great service you're providing.
Pamela MChris and his employees have always been courteous, respectful, and warm to be around. The atmosphere is family friendly with a lot of laughs.
MARY B1 I was handed over a truck with no fuel, I returned it with more but was charged for low fuel 2 The truck was dirty when I got it. I literally returned in the same condition, we did not eat in it, wore clean clothes and the back was completely empty. Yet I was charged a cleaning fee. 3 It did not came with the Dolly's I requested originally. 4 I had originally made reservations for a u haul, closer by and earlier. Based on my criteria: trucksize, date and time of pick up, U-Haul had send met to a location that only opened at 11AM instead of my requested time of pickup 7,3AM. U-Haul should not have rented me a truck in this poor conditions and certainly not charge me extra for gas and cleaning. Customer service is so poor. They kept transferring to the point I started to believe it was a game to them to wear customers out or did not want to deal with the situation themselves. Never was I impolite but I was hung up several times.
Huub GChris was so AMAZING!! He paid attention to detail and made sure that everything was taken care of. I was so stressed by the moving experience. However, Chris made sure that my worries were calmed. I would definitely recommend the Uhaul facility on Perkinson Road in Atlanta.
April JThe costumer service was great.
Maria JWait time on the phone was long there was a hornets nest inside trailer
Margaret AIf you know your systems are not functioning at normal capacity please do not make the customer feel as though they are the problem. Please spend the money to hire more customer service agents as the lack of representatives was by far the biggest issue I faced.
Erika BI couldn't used the truck it's was smelling pie at the back I have to bring truck back I need refund for this transaction. I want to contact Uhaul
gnadje dThe transit van was very filthy smelled like cigarettes wasn't washed on the exterior low tire pressure no washer fluid the whole experience was totally horrible
Lawana WSmooth transaction. Available 24/7 option if advanced reservations are made. The staff here is awesome. Nice, knowledgeable, and friendly. Uhaul should give these guys a raise. Very professional.
Chris MI will rent from here again. Staff was courteous and professional.
LaCresia JEverything was great!
Jennie OBetter location and better box
Gregory ANo improvement needed at this location. It is the best and so friendly
MARY Bmy rent was for 24 hours for $56 and when I delivered it 5 minutes late due to the terrible traffic they charged me another 24 hours. that's a ROBBERY.... NOT RECOMMENDED. APART FROM THE TRAILER, THE LIGHTS AND THE TAPES TO FIX THE WHEELS 1 WERE DAMAGED. TERRIBLE SERVICE. NOT RECOMMENDED
Juniorv CThe check engine light came on as soon as the vehicle was started. So either someone just cleared the code or the vehicle needs to be serviced. That's my only complaint.
Krystal GRepresentatives were helpful and went above to help me resolve my issues. Called colleagues when they weren't sure the answer! Fortement recommandé!
Krista VAlways a problem with Uhaul not just this location. Obviously your employees don't check vehicles after use
Maya KOverall experience caused more stress so I would implement a system to make sure employees are fulfilling contracts.
Claudia MMy truck broke down twice I has to get help it was loud you can hear it blocks away
CIERRA LYall should offen some free mileages with y'all rental
Shykeria KGreat location md front desk helped alot but the actually U-Haul app /website is out dated and did not allow me to modify my reservation
SHILOH CThe process went well, but be prepared to do everything yourself. If you're ok with doing that, then it is an ok place to rent from. Would not recommend for most of my friends.
Hank HThe receptionist was very rude and nonchalant. Didn't really seem to care. Very unsatisfied
Christal MThe facility is nice. It's a laundry mat and the counter is right at the entrance. The truck that I rented was filthy. The previous renter was obviously a smoker, because there were cigarette ashes all over the dash and cup holder. I told the clerk, but he didn't bother to clean them up, he just said ok. The cab was dirty everywhere, dashboard, seats, floors, and windows. The only reason I rented it still, was because I needed it quickly.
Kimira JLoved everything except for the day before they change the pick up location from close to were i was moving from i wasn't happy about that at all i was like 6,8 minutes away from my move then i had to go 20-25minutes away there and back but other than that it was all good!! Thank You Jesus 😍
Brenda BWe truly appreciate Antonio for looking out for us every week . He's very dependable and I like and appreciate that he tries to notify me ahead of time if a situation comes up . Thank you Antonio.珞
Tonya ATruck was not ready at the time we reserved, pickup should have been done through code without needing any interaction, we drove 12 miles which is less than 1 tank of gas and we’re charged $45.
Taylor GGet more inventory
alfred jThe location i s clean, Chris and those who work there are the best. Always make me comfortable and will continue to get my uhaul from this location. What a group of friendly people. They are professional, courteous and have a welcome smile on their face.
MARY BVery nice, professional, and organized operators. This neighborhood dealer is located inside a very nice laundromat. Great place to do laundry or rent a U-Haul. I came for a U-Haul but will be coming back not only for U-Haul but for their laundry service as well. Wonderful experience. Best rental in Atlanta.
Chris MWe highly recommend this location . We've never had a problem getting the proper equipment needed and they have very good customer service珞
Tonya AVery accommodating my first reservation went unfulfilled at a different location and Cris was so helpful in setting me up with a truck in less than 10 minutes he very professional and extremely polite
WILLIAM JThe Uhaul location is too far out of the way and housed inside a laundromat. Not a very professional atmosphere, especially when you're not from the area.
dewayne cThe location is convenient and customer service was great. Process to check in was smooth and quick however, the truck was not clean from the prior rental. We mentioned to the rep on-site and he quickly cleaned it.
NELLISHADARSHANI RThe process was not clearly explained nor was the financial obligation as far as what was being held/pending charges on my account.
Kanesia EI highly recommend this location .🤗
Tonya AI used 10,6 miles and I got charged for 3 gallons of gas... A uhaul truck doesn't get 3 miles per gallon..
JAMES SI not happy. I was refund overcharge me. I will contact my bank. Fraud
PAMELA W