Customer Reviews for Family Store Plus
(U-Haul Neighborhood Dealer)

81 évaluations

9600 Winchester Ave   Bunker Hill, WV 25413

(304) 229-4848

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 7h pm
  • Dim : 10h30 am à 7h pm

Services dans cet établissement :

Pour nous contacter

(304) 229-4848

9600 Winchester Ave
Bunker Hill, WV 25413

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 7h pm
  • Dim : 10h30 am à 7h pm
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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D. 
Évaluation :
3

It took an hour to pick up my rental with nobody in front of me in line. It was t the location's fault. But U-Hauls. You marked my account as too many cancellations. Which didn't make sense since I had a active reservation. You guys also set it to a location that I did not specify. Overall not the best experience.

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE L. 
Évaluation :
3

I took one or 2 pics when I got the truck and sent in when asked for... it was filthy inside the cab and the back wasn't swept out. When I returned asked the lady at the store should I return online, she said no, she would take care of it, then I looked at a text from you and it said click here to return. When it asked was the trick clean, first I answered no, because when I got it, it was bad.... when I get to the end they want to charge me a cleaning fee. Are you for real ?? So I changed that because why would I pay for someone's else's dirty trick?? Lady at the counter told me that because I picked it up before they were open she hadn't had the chance to look at it. Yeah, ok. Then when I asked why I should have to pay someone else's cleaning fee, she said call uhaul..... what ??? UNPROFESSIONAL AND DIRTY.

Vicki T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael G. 
Évaluation :
3

The person at the location was good. The computer system and phone support made my rental take about an hour to complete. Previous experiences were less than 15 minutes to complete.

Thomas L. 
Évaluation :
5

My customer service experience was absolutely wonderful. There was no hassles no problems no drama. Everything went smoothly I rented the truck for my needs. The equipment was there everything was explain to me I didn't have to wait in the return was also just as easy

Kathleen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale M. 
Évaluation :
1

The uhaul location manager told me it was alright to leave my personal cargo trailer parked at the uhaul location. My carrier had mechanical issues. I swapped the cargo to a uhaul carrier to get my trailer repaired. When my personal Carrier was being picked up to To be repaired It was no longer at the u-haul location. It had been towed By the franchise owner of u-haul who also owns the towing company. Do to time and money I left my trailer because I couldn't pick it up at the tow location I took the u-haul trailer to my point of destination and then you all tried to charge me another $500. And now i no longer have my carrier.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Literally took all our deposit buy 20 bucks to fill it up back up from alittle above half... outrageous!

Tiffany C. 
Évaluation :
1

My pick up/drop off location got changed the morning of pick up without my knowledge. It made me 45 minutes late to meet the movers I only had for 2 hours which cost me money and I barely had the movers help for what was needed. The new location for pick up/drop off was also much further so gas and mileage wise I ended up spending more as well. Never again. Ridiculous.

Jennifer R. 
Évaluation :
5

Excellent experience dropping off. The lady was welcoming and walked us through the whole process to drop off. We went out to the truck and looked at everything, she verified the miles and fuel level. Then she confirmed drop off and we were on our way. I even had to come back because I realized I left a garage door opener in a cup holder. She got us back into the truck no problems to get my item. Great location easy to get to and friendly staff.

Sean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy K. 
Évaluation :
1

I had a pickup for a location that at last minute was changed to a location farther away and thus cost more time and money. Then we arrive and the 24/7 pickup service was a disaster. We spent over 45 minutes before we were finally able to get the code to the lock to get keys. There were two other customers who were there at same time and had the exact same issue. We stayed and helped one older couple get there keys finally too. What a disaster.

Steve S. 
Évaluation :
3

The help and customer service we experienced from the woman we rented the dolly from was exceptional. She was absolutely wonderful to work with. However... when we got the dolly to the car we were towing, we realized that whoever had it last had tied up the straps and cranked and even knotted them so tight that we literally could not get them undone to attach our car. It was an absolute nightmare, took us an hour to figure out, and we had a passerby who stopped to help help us with it. If it weren't for him, we would still be on the side of the road now trying to figure this out! I can't believe that wasn't taken into account before we were given the dolly. It was also older, so the straps were exstiff and difficult to manipulate. Then, when I returned it to the place near our home, and logged in online to return my equipment, it couldn't find my order. I ended up having to just leave it, and call to let them know I had when they were open again. If it weren't for the amazing woman who helped us get this rented in the first place, I would give the whole experience one star.

jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Nothing, they did a great job.

Wayne H. 
Évaluation :
5

This is not specific to the drop off location, they were very helpful and friendly. I picked up the truck with 1/8 of a tank of gas. I was told at the pickup location I would receive a $30 credit if I returned it with 1/4 tank or more. I returned the truck with the tank at 3/8 but did not receive credit.

Brent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

See previous.

Isaac M. 
Évaluation :
5

Muku the attendant was excellent. This whole rental experience was terrible. My location was changed to 90 miles from my home. The bill was $3630 higher than quoted which had to be fixed. And took over an hour to get ahold of the company. But the attendant at the location was great. The rest of uhaul can go to hell. This experience was a nightmare.

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

We we very satisfied with customer service. Friendly and curious. Will use again in the future. Merci.

Nora C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke J. 
Évaluation :
3

The location had no idea how to connect the trailer to the truck

Daniel G. 
Évaluation :
3

I was notified 2 days before our need for the truck that it would not be available. Apparently, someone else booked it seconds before we did. I'm not sure why it took 2-3 weeks for us to be notified. We had to drive 10 miles farther to pick it up.

Marian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
1

The truck was not available at 8am as promised. I had to wait until 930am when someone arrived, to look in the computer and figure out the truck was still showing as rented. He cleared it in the computer and I took the truck. Foolishly I signed the contract and did a cursory look at the truck. I did not notice the mileage on the truck was almost 100 miles higher than the contract stated. When I returned the truck the person told me what it said. I showed him my Google map history showing exactly where I drove and when. He said he would talk to someone else to figure out what they could do since I was obviously being over charged. I only went 112 miles and was charged far more than that. The charge finally went through today and it was the full over charged amount. I will never used this location again, and will not expect uhaul rental folks to do their jobs and record proper mileage. I have nobody to blame but myself for expecting them to know how to do their jobs. I signed the contract but will never use that location again.

Paul B. 
Évaluation :
2

We had to go through the online check in process and when we went to the lock box for the key…there was no key inside and the store the pickup location was at was closed. We contacted uhaul and they reached out to the store and an employee was sent to retrieve the key from inside the store for us. The uhaul rep told us we would receive some sort of $50 credit, which per the bill, we never received and an hour of our time was wasted. Just a horrible experience.

Brandon P. 
Évaluation :
3

I originally scheduled a 26' box truck for 8am at a location near me with 3 dozen furniture pads. Then it was changed to a location a half hour away that didn't open till 11am. Then they didn't have the truck. So I got stuck with a 20' truck. At this point it is like 2pm and they didn't have furniture and neither does any other uhaul location. So I had to drive and buy them from harbor freight. There goes another hour in commute. No I have a truck that is too small and no time to fill it. Now I have to make another trip to get the rest of my stuff. But this time it will go smoother because I will never use uhaul again.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan S. 
Évaluation :
5

The lady at the counter was more than accommodating she was helpful and sympathetic to what happened and made everything happen that needed to happen the truck wasn't supposed to be dropped there we were still 10+ hours from our location

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

I don't think there's anything you can improve at this location I do have to say that the young lady that took care of me the older woman I don't know her name I don't remember she made me feel so welcome and so good about renting the U-Haul I was all alone so far away from home and she made my experience ranting from Uhaul the best rental experience ever she was just super super super super nice and courteous

ALICIA N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P. 
Évaluation :
5

Nothing, the owner of the rental facility was very helpful and courteous.

George K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda J. 
Évaluation :
3

I'm a widow and there was no one there to help me get the trailer off the truck. Also they don't give a receipt and it's a weird feeling to just drop off equipment with no proof you dropped it off other than that at least U-Haul didn't change my drop off location like they did with my pick up

Kathleen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELSIE S. 
Évaluation :
3

I reserved a 20 foot truck days in advance. This location was out of my way, but I chose it because it offered a 20 foot truck. It was not until I arrived in the morning that I was told the truck I reserved was not at the site. I was given a 15 foot truck in its place, which did not meet my needs. Had I known sooner than the morning-of that the truck was not available, I would have cancelled my reservation and found another location from which to rent a larger truck.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW ROBERT S. 
Évaluation :
1

Got charged double on the gas. I paid $30 upfront and they charged me an additional $60, I should've been refunded the $30 since took out $60 for the gas.

Mercedes B. 
Évaluation :
2

I was rerouted from my original location to a place 45 miles away. When I was picking up the truck they only had half of the moving blankets that I ordered, and just said that they were sorry.

Nathan W. 
Évaluation :
5

They were great. Very friendly and helpful. Great employee when we were there. Wonderful location.

Daniel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
3

Provide updated and clean vehicles. The uhaul did not provide a smooth and comfortable ride.

Janis W. 
Évaluation :
5

The employee was super nice and knowledgeable. Great customer service!!

SHEILA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORTODD C. 
Évaluation :
3

I requested 24 pads. My truck had 6. I requested a dolly. There were actually TWO, but one was not secured and bounced around until I moved it to a car. The agent was friendly but knew little about the truck...he thought there were no pads and no dollys. The truck had a warning light that neither of us seemed to understand. Otherwise the experience was reasonably smooth and the pricing fair.

Richard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
2

I received the trailer empty of gas and I delivered it full and they did not reimburse me money for filling them

DAVIDROMAN R. 
Évaluation :
2

When you have a 8am pick up you shouldn't have to wait till noon to get the truck . Truck was ok jumped on Highway at 60 and the lights in back of truck had been disconnected the wires just hung there and with a noon pickup we were unloading in pitch black

Jack T. 
Évaluation :
5

S.O.

David H. 
Évaluation :
3

No, they do not check the equipment or clean it; the truck had a check engine light on it and both the cab in back of the truck were filthy

MELINDA K. 
Évaluation :
5

Great, very helpful

MUKUNDAPRASAD P. 
Évaluation :
1

My biggest issue was with the customer service I received when I called the (703) number. The lady was rude, refused to help me navigate the online pick up your truck option. The on-site Uhaul staff seemed to have no clue how to check out a Uhaul. She gave me the keys to the wrong truck. It was really a bad experience all the way around.

Nadine K. 
Évaluation :
5

The manager was OUTSTANDING!

John R. 
Évaluation :
5

Courteous and helpful

george O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA ANN M. 
Évaluation :
4

Just one suggestion put some in vehicle indicating the vehicle has been cleaned (Covid-19)

Brenda B. 
Évaluation :
3

This truck was very old with lots of damage and problems. The last customer's trash was so in the truck when I got it so I had to clean it out. The check engine light was on the entire time. Please do some maintenance on the vehicles.

DAVID ANDREW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette P. 
Évaluation :
1

Reserved the Uhaul over a month in advance and was notified the night before that the truck was not available. I went to the location they told me had the truck and they indeed didn't not have the truck there. Ended up waiting 2,5 hours for a truck to show up and when I left I received an email with the incorrect drop off date and location. Will never be utilizing this service again.

Sydney L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARLON ADIN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcialynn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM EARL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
5

Great service

MUKUNDAPRASAD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Non les évaluations ont été soumises pour cet établissement.

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