When you have a 8am pick up you shouldn't have to wait till noon to get the truck . Truck was ok jumped on Highway at 60 and the lights in back of truck had been disconnected the wires just hung there and with a noon pickup we were unloading in pitch blackJack T.
Customer Reviews for Family Store Plus
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No, they do not check the equipment or clean it; the truck had a check engine light on it and both the cab in back of the truck were filthyMELINDA K.
Great, very helpfulMUKUNDAPRASAD P.
My biggest issue was with the customer service I received when I called the (703) number. The lady was rude, refused to help me navigate the online pick up your truck option. The on-site Uhaul staff seemed to have no clue how to check out a Uhaul. She gave me the keys to the wrong truck. It was really a bad experience all the way around.Nadine K.
The manager was OUTSTANDING!John R.
Courteous and helpfulgeorge O.
Le client n'a pas laissé de commentaire.Carolyn H.
Le client n'a pas laissé de commentaire.TERESA ANN M.
Just one suggestion put some in vehicle indicating the vehicle has been cleaned (Covid-19)Brenda B.
This truck was very old with lots of damage and problems. The last customer's trash was so in the truck when I got it so I had to clean it out. The check engine light was on the entire time. Please do some maintenance on the vehicles.DAVID ANDREW N.
Le client n'a pas laissé de commentaire.Yvette P.
Reserved the Uhaul over a month in advance and was notified the night before that the truck was not available. I went to the location they told me had the truck and they indeed didn't not have the truck there. Ended up waiting 2,5 hours for a truck to show up and when I left I received an email with the incorrect drop off date and location. Will never be utilizing this service again.Sydney L.
Le client n'a pas laissé de commentaire.MARLON ADIN S.
Le client n'a pas laissé de commentaire.Marcialynn H.
Le client n'a pas laissé de commentaire.WILLIAM EARL R.
Le client n'a pas laissé de commentaire.Ryan D.
Great serviceMUKUNDAPRASAD P.
Le client n'a pas laissé de commentaire.Patrick O.
Le client n'a pas laissé de commentaire.Joshua C.