Customer Reviews for F&M Auto Repair
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very professional experience great job keep up the great work

Évaluation :

5

Very professional . Had my vehicle ready to transport and closed my vehicle out in a timely manner…

Évaluation :

5

Everything was excellent

Évaluation :

4

Keep up the good work

Évaluation :

1

Number 1 I work 10-12 hours a day leaving no real time for personal business. I made a reservation for 8pm. So, I got off early to accommodate this reservation. I didn't actually get into a vehicle two locations later until after 9pm. 2929 Washington Blvd location ruined my night completely. I had to pay people to help me who also took off work to assist me to show up to the location and they hang set my vehicle up with a lock box. The customer service person definitely came through but I still want my $50 for this botched reservation. I wish I qualified for double having to run around to another location taking me out of my way.

Évaluation :

5

I will be using it from now on

Évaluation :

5

Besides the computer error my money was back on my card and I had no more issues after that.

Évaluation :

5

All great

Évaluation :

5

I'd suggest changing the location of parking for the trucks, and doing weekly mirror adjustments. I say this because I put $20-$25 of gas in the U-Haul putting the tank literally right below the notch I got it at (a dollar or two more would've put it where it needed to be) but because the U-Hauls are parked on a hill, while doing check out it looked like it was two/three notches from where it needed to be. My second suggestion would be moving the mirrors weekly or greasing their "joints". I say this because the mirrors were extremely hard to adjust, which is a safety risk while driving. Out side of those two things service was amazing, the location was extremely sweet and made sure I had everything I needed for a successful check in, one of the young ladies there helped me reschedule my appointment time when I was stressed about not being able to make it on time and even extended the time I asked for by an extra 30 minutes just in case. The truck was clean and gave little to no issue's outside of the mirror, the truck latch was a bit hard to open. Outside of parking and the mirrors I'd 100 % recommend this location to everyone I know.

Évaluation :

3

Truck had almost no fuel in it. The Uhaul app is horrible. It frequently craps out, 404s, just all around a garbage app. I was given the wrong password to the box as well, so I had to stand aroubd in the rain and call people. It was much more stressful than it needed to be.

Évaluation :

5

Everything was great

Évaluation :

5

Nothing except have more trucks to rent. Service was excellent, the staff was very helpful, the vehicle performed very well and check out went well

Évaluation :

3

The vacuums for the car cleaning are in the middle of the lot which can make getting into and out of parking spaces with a larger truck difficult. The truck had blankets and a dolly. I already had these items so I specifically did not reserve them. They were significantly in the way loading the truck and I could remove them without getting charged for using them. They were a huge pain and majorly in the way.

Évaluation :

4

For the location the service was great They had what I needed my boxes was still a there a day after I purchased them even though they was low in stock …Clean truck and great customer service they will see me again

Évaluation :

1

very difficult to get in and out

Évaluation :

3

When I originally reserved the trailer I asked to pickup and drop off at the same location in Hanover Maryland. I was directed to pickup at a different location from Hanover Md. when I called I couldn't change it. The pickup location staff and place was great. Just not the online reservation change.

Évaluation :

4

The parking layout was challenging; any improvement would be awesome. Remind the customer of the fees that go along with not topping the gas off. Thank you for a great employee at this location; it was a pleasure to work with. And there a coffee and car wash to go with the rental...I'll be back!

Évaluation :

1

I was scammed I was suppose to take truck back Saturday and they were closed. No one ever made not one attempt to call me just came straight here then called asking for key. That is scamming. Same way he called to ask for key he could have called and asked for truck.

Évaluation :

5

The 6x12 cargo trailer worked out great. The only issue is it had a leak. When I arrived to my destination a lot of the bottom of my boxes were wet. I did report this issue when I dropped trailer off so it can be repaired before it goes back out. I've had some really great experiences with U-haul services.

Évaluation :

3

It’s hidden and I almost drove past it …..definitely in the cut

Évaluation :

5

Make sure option for one way rental are sufficiently available. Merci.

Évaluation :

5

Only thing I wish is that the verification message last at least 12 hours. As soon as I left with the uhaul I started moving. There was no wait time. I saw the message but I figured that I could take care of it when I stopped and that wasn't until I was done. And by then I had missed the verification. But beyond that I was very satisfied.

Évaluation :

2

Truck was not clean. Drink had been spilled in the cab and the cab had not been vacuumed in a very long time.

Évaluation :

5

The young lady was very helpful with getting my reservations complete and getting me into a truck. She was very quick and the process was very easy. Excellent service à la clientèle. I will use this facility again and will also recommend this facility for the use.

Évaluation :

1

I don’t like nothing about it they charged me for gas when I put gas in there an I also only went 8 miles an was over billed horrible I hate it

Évaluation :

5

The staff at this location were very helpful I was having issues with the app and they were patient and even willing to help. Found this very pleasing with covid going on

Évaluation :

3

I have no words to say. felt upset when returning the vehicle.

Évaluation :

5

Truck smelled a little like smoke, maybe use air fresheners or air the truck out between customers.

Évaluation :

5

Satisfied!

Évaluation :

2

Selected 24/7 option so I can pick up the van without human interaction. Get to the location and I'm not allowed to use it. So had to go inside and converse with an employee who charged me right there instead of when I returned the van. And on top of that I chose the no insurance add on to the policy but they still charged me for it and said there's no option to remove the insurance. Its mandatory. But online theres an option to remove it and I did before I confirmed it. When we returned the van we had to return the key but the store door was locked. And the key wouldn't fit inside of the key box so knocked on the window to show employee we have the key to return. She just gave us a dirty look and used her eyes to show us a slot in the door to slide it through.

Évaluation :

4

Please have the headlights checked and replaced. They are very dim, even with high beams on. It was difficult to see with driving after dark.

Évaluation :

3

The person who rented me the uhaul told me that I wouldn't be paying the full estimate amount if I returned the truck early. I found this not to be true upon return.

Évaluation :

1

Gave me tge wring truck i asked for 20 feet got 15 feet could not even move the stuff i needed to move ended up keeping for extra day because of that

Évaluation :

3

The truck was not vacuumed but it is a very busy U-Haul location in Baltimore City .not a big deal just take pictures. receptionist was very nice & helped with anything u need.thx F & M for U-Haul rental

Évaluation :

5

Both ladies operating at this location were friendly and knowledgeable also helped with the correct rates to apply for my rental-I recommend this location for good fast low rates with nice conversation

Évaluation :

1

S.O.

Évaluation :

1

This place is a rip off. I was charged for not filling up the gas tank but I filled it up back to the where it was when I got it. Remember to always take a picture of the gas tank so that you won't be ripped off by F&M or any U haul. place. This is the worse place to rent a U haul from and I would not recommend this place to anyone.

Évaluation :

4

The staff was excellent.

Évaluation :

4

I did not know if this location. referred by someone else. Will use this location if needed in the future and will certainly recommend. Staff was very helpful and patient.

Évaluation :

5

Can y’all lower the prices ?

Évaluation :

5

Great location! If you're there during regular hours for the auto shop, the employees are very nice and helpful. Finding the key in the back of the truck was a little tricky. The key was stored up high in a spot in the back left of the cargo space. Maybe this is normal - but it wasn't clear or easy to find for me. Calling the "24 hour" support listed by the uhaul app was not helpful, since the person did not pick up the phone at the first call.

Évaluation :

5

Everything went smooth and I'm happy for that. Moving is hectic and Uhaul made my move so much easier. I came in without a reservation and was told that I had to make one. Initially, this upset me because I did not remember that I had to make a reservation. I used you guys just last year and didn't remember that part. I called the 800 number from the store and the lady that assisted me was able to calm me down and assured me that I would get a truck. Indeed she found me a truck but not at the location I was at. The location was only about 6 blocks away. Happy Uhaul made it happen for me. Merci

Évaluation :

2

Have the vehicle cleaned and maintenanced before the customer arrives. The vehicle they issued me had a broken window handle with an open maintenance ticket and I had to wait for them to clean it before I could take it. They also had to look for a dolly for me to rent. Disgrace.

Évaluation :

3

The vehicle reserved was not available