The second guy was rude. Original guy who gave the truck was OK, return guy was the jerk.PHILIP G.
Customer Reviews for Fargo Space Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
Fargo, ND 58103
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-ven : 12h pm à 6h pm
- Sam : 8h am à 12h pm
- Dim : 1h pm à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joan M.
The mobile experience was not an user friendly one. I was asked to provide too much personal information and two references of people that knew me. I provided the information and my acquaintances waited for phone calls which they never received. I was given the wrong pick up address for the truck. When I arrived at the location the place was closed and the truck was not there. I received a phone call from UHaul asking if I still needed the truck and then told them that I was given the wrong information for pick up. They gave me a different pick up address and I drove to the location. Again, the mobile pick up instructions are not clear and had a difficult time navigating through them. The pictures provided by UHaul of the truck were not accurate and I submitted new pictures of scratches and lack of cleanliness. The reps on the phone were nice but whomever coordinates the pick ups and drop offs needs additional training.JUAN A.
The uhaul app was not working. It did not prompt me with next steps once I got there. The location definitely didn't help.Luke S.
I went after hours to drop off the truck hence the questions are not relevantGary R.
Was willing to help when I couldn't find a moving truck. I would highly recommendJoshua S.
Le client n'a pas laissé de commentaire.dominique S.
Le client n'a pas laissé de commentaire.Lyle L.
Very helpful staffBrenda A.
Charging me 30 over the bill is not acceptable and lying sayingit was my bank. Bad idea uhal. Charging me for out of route when I wasn't is unexcepable. Crooks is what you. And crooks go to jail.Donald M.
Le client n'a pas laissé de commentaire.Haley H.
The car hauler was super muddy on all the straps but overall service was superbCrystal C.
Le client n'a pas laissé de commentaire.Carlos M.
Congratulations to your serviceRoancy L.
Terrible directions which made it hard to find the Uhaul truck.Madison J.
Le client n'a pas laissé de commentaire.Jeremy O.
Not lock me in the gate before the uhual is rented, and give it to me for the full 24 hrs not 22 hoursAndrew D.
Nice easy access from freeway.Marc D.
Le client n'a pas laissé de commentaire.Roger N.
Would be nice it there was a designated drop off area.Jacques L.
Le client n'a pas laissé de commentaire.Lelan B.
Le client n'a pas laissé de commentaire.ANTE J.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Jeff L.
Not quite sure why I was charged with a hook up fee when I bought the insurance I defeated the purpose of Pease mindJohn W.
Le client n'a pas laissé de commentaire.Roger K.
Le client n'a pas laissé de commentaire.Cameron L.
Truck was dirty. The attendaohad to add 2 quarts of oil before I could leave.Roland A.
Le client n'a pas laissé de commentaire.Daryl H.
Le client n'a pas laissé de commentaire.Michael M.
Owner was very helpful!Michael M.
Le client n'a pas laissé de commentaire.Roger T.
Le client n'a pas laissé de commentaire.SHAILA T.
Top notch service by an employee who cared about me as a customer.aaron S.
The staff was efficient and courteous. I was in and out in a few minutes.Jared C.
Le client n'a pas laissé de commentaire.Geneva F.
Le client n'a pas laissé de commentaire.Javier G.
Also not thrilled about the company outsourcing their inspection labor to me to do when I'm a paying customer either. A partial refund would be niceJAMES C.
Le client n'a pas laissé de commentaire.Matthew T.
After calling to confirm my trl P/U at Oakes ND the night before I went to pick it up only to have no trailer in sight, so I call and they tell me I have to drive 2 hrs one way to pick up another trl. I am now 4 hrs behind and out of my way mind you, not u hauls way, mine. things only get worse, so now I'm 4 hours behind because of poor planning on U Haul. I get the trailer and try and load my truck and the tire strap has been cut short so I cannot secure the L/S front tire, I always come prepared I use one of my own tie-downs and secure the truck, now the recommended tire pressure on the ties says 65 max PSI I go 60 they only had 10-15 lbs of air in them. I drive off. I stop for gas in Iowa and the L/R tire is now flat I call to see if they can come out and replace the tire they told me 3 hours I hung up, for the next 2 days I continue to air up all of the tires. My strap held and I could not wait to get rid of that POS trailer. I WILL NEVER RENT FROM THESES A$$ CLOWNS AGAIN, furthermore, they stuck me for 20 dollar load fee for what,I loaded the trailer and had to go and get it the need to have their maintenance and logistics programs looked at, oh and by the way I gave plenty of heads up on where I needed to pick the trl up,Brian M.
Overall experience was great. Check in and check processes were so easy. People were great to deal with. 5 star experience, for sureMarshall M.
Le client n'a pas laissé de commentaire.Rebekah G.
I had difficulties getting my truck as my account said that I had no orders. When calling about it Rhonda was extremely rude and not helpful at all. The storage center was not scheduled to open until noon. However, the employee/manager working was able to help me. To improve, the person who answers the phone should LISTEN to the actual problem before making assumptions and dismissing the client.Karina K.
Le client n'a pas laissé de commentaire.KEENAN R.
The 1st location we were given by the telephone reservation was difficult to find and no one was there to help us. We called the #on our reservation and got a message that the # wasn't working. The 2nd location was good but the uhaul site would not load on her computer and she had to call uhaul and we had to register again. All this took us about 45 minutes.RON G.
Le client n'a pas laissé de commentaire.CARSON D.
Rental was showing not available on the system. Had to call uhaul and make the reservation again.John O.
You could be open longer hours.randy S.
Le client n'a pas laissé de commentaire.Charles S.
Not a location issue. Seeking compensation for the extreme trouble that I was put through due to Uhaul taking a reservation and calling a week before to state they were unable to fulfill it for my 12 hour one way move.Allen W.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.SCOTT R.
Le client n'a pas laissé de commentaire.Dennis P.
First the guy there was alone so He must have been frustrated but no excuse to get treated with disrespect and rudeness! When I was just trying to pick up a uhaul during a very stressful time did not appreciate the unnecessary commentsDouglas K.
Le client n'a pas laissé de commentaire.Kalene K.
Le client n'a pas laissé de commentaire.Jenise M.
Price is way too steep for a 2 hour rental....plus paying a ridiculous price for milage. Really should consider getting hourly rates, and rethinking milageJASON S.
Great service as usual. Thank youAlisher S.
The vehicle was clean, but definitely old and well worn. While I don't expect the height of luxury from a moving vehicle, roll down windows, torn seats, and the feeling that I was riding a horse wasn't what I was expecting. The vehicle did its job and safely moved my items though, so no complaints. The service from the store attendant was what really disappointed me. I was called the morning of my booking to be informed I could not be late to my scheduled pick-up time or the store would be closed. I did look at the store hours before selecting an available time slot , so it was kind of off-putting to receive that call. I thought maybe they have late customers a lot though, so I brushed it off. When I arrived at the location the attendant mostly complained about the process uhaul has, and was dismissive of the other customer who was there to return a vehicle. I was only given keys and a piece of paper then pointed in the direction of the vehicles. Overall it was not informative or frankly pleasant, and I received more information from the uhaul website than the attendant giving me the vehicle. I'm glad I looked at the videos available from uhaul because I would have been very confused and at a loss otherwise.Makayla S.
Very impressed with the ease of using Uhal's app to pick up and drop off the rentalJolene C.
Did not request this location, limited weekend hours so we were after hours though our requested location was not. Out of the way from Minnesota our destination. Terrible parking, no service. Good reason to avoid UHaul in future. Change in drop off location was never mentioned, discovered on paperwork. Highly disgusted!Donald W.
Awesome customer service!!!!!!wayne S.
Le client n'a pas laissé de commentaire.Charles F.
Had to wait app not working so could not leave keys ! Lots of folks waiting. To do business with uhaul. No one answers the phoneAMELIA SAVAGE M.
I reserved the u-haul online with my corporate card for my employee to move from Jamestown to Fargo. Your employee said that the card could not be used for the payment and had the employee use their card to pay for the u-haul. I had to go to the u-haul place and have your employee reverse my employee's credit card and put my credit card as payment. Why was this so difficult for your employee to just charge my card. It was approved on line and I don't know your policies but he could have just charged my card and this would have been done and my employee wouldn't have to waste their time with such a mess.Joshua B.
I had to drive to a different location to pick up my U-Haul when I planned on picking it up right by where I needed it the guy at the original spot to pick up the U-Haul was a rude prick the guys at the secondary pick up where I got it we're awesome it would be nice to know that U-Haul is changing location to pick up without asking the bad part is I drove by this location to the get the location where I was supposed to pick it up and then had to turn around drive all the way back when you're from Montana and picking something up in Minnesota and end up picking it up in North Dakota kind of sucksJohn M.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.Tyler L.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.eric D.
Le client n'a pas laissé de commentaire.Blake J.
This is an excellent place so far. Wayne is such a friendly person.PRINCE L.
App wasn't functioning correctly when I tried to do the mobile check in. Had to start over with the process and finally got through but had to bother one of the employees for help.Jamie O.
Le client n'a pas laissé de commentaire.Gina S.
The office was musty smelling and I'm not sure why checking the vehicle back in took so long. I purposely rushed to ensure I would be finished before the office closed to save time for check-in.Kristi B.
There was a location change for the pick up which was not clearly communicated. Wasted 30-minutes at original requested location until they realized the error.MARK F.
Le client n'a pas laissé de commentaire.ABIGAIL R.
I stated I wanted to do paper work but pick up at 7pm. Sent me to a place that closes at 6 had to be there by 530. Went in early to do paper work. Said 5 times I didn't want to pick it up until 7pm. Did paper work at 2 then told me time started then after paper work was done. Tried to cancel & come in later. Non of the 3 places could do that. Charged me 60 for something I didn't want. Very incompetent . Should gave been able to cancel it & come back later. Didn't tell me the time would start 5 hours earlier than I wanted. Brought it back and again the dealer hung up on whoever they were talking to so the return could be completed. RIP off won't rent again from uhaul. Get your act together & update your computer system.Elizabeth B.
Le client n'a pas laissé de commentaire.betty W.
The person in charge, was very polite and respectful. Helped me get the trailer hooked up and gave good advice. I would most definitely pickup any equipment from there in the future!Robert E.
Le client n'a pas laissé de commentaire.Cris B.
Le client n'a pas laissé de commentaire.scott B.
Have a 2 inch ball. Very outdated and unsafe set up on trailer. Does not pull smoothly. My opinion. Thanks!jessica B.
Le client n'a pas laissé de commentaire.Jessica H.
Expanded hours. I called ahead and was able to pick up at 11 even though they didn't open until noon.John D.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Rhianna K.
Car wheel strap not working properly. Came off twice. Dropped car hauler back and fellow said he would send me follow up return verification, have not received.MELISSA F.
Le client n'a pas laissé de commentaire.Shannon H.
Le client n'a pas laissé de commentaire.Tom K.
Open at NOON?? Is a major inconvenience. Also the website to drop off a trailer when it is outside hours was confusing and I gave up. I just unhitched it and phoned the drop off center after 12 pm. The person was friendly and accommodating to check me out.Dennis H.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Timothy H.
I believe the rental price of $550 for a car transport from Fargo ND to Woodland Park CO was excessive. The local U-haul location was great.Randall H.
Le client n'a pas laissé de commentaire.Bill R.
Storage location with uhaul as a minor addition. Sole staff member on duty was courteous, knowledgable, and took the time to make sure all details were understood. This might seem frustrating if you are not first in line, but staff was best thing about the experience.Robert C.
Le client n'a pas laissé de commentaire.tim K.
Le client n'a pas laissé de commentaire.Michael L.
Not give the size truck you reserve to someone else and just put you in a different size without asking! I had to rent a spot to put some of my stuff. This was not right.Chris B.