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FRANZ SIEP
Customer Reviews for Fast & EZ Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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In my opinion, there was nothing that needs improvement. Dory was super helpful and thoroughly explained everything to me. Super impressed with her.
Mars CrainDori was wonderful
Karen AnnorenoThe lady at the front desk named Dori was very sweet. I appreciate her for everything. Definitely recommend this location
Veronica VanceWonderful woman at the front desk of this facility was very helpful. Everything worked great and the self drop off was perfect
Julian Kwasneski👍
Ionut DorobantuThe reception for internet access on my cellphone in that location area was almost nonfunctional. It took me 1:30 hours to complete the pick up only to find out that the fuel level was not recorded for my account, and the dolly that I was asked about on the phone with UHAUL numerous times, was not in the truck for me. This pick up was my worst experience ever, and the operator on the phone never stopped trying the work things out on my phone, and start trying other solutions, since the problem with the internet on my two TMobile iPhones, for probably more than 80 minutes. Didn't expect UHAUL not having provided its operators with other solutions such as using the persons information and asking to simply email them photos of the license and the headshot, so the customer would have a sense that his or her time and situation is important for UHAUL. If a place is selected for self-pickup, it should be in an area with good phone data reception.
BEHROOZ ASADIVery Friendly and professional
Magno LopezEverything was fast friendly affordable. Excellent service. THank you
Michael RodriguezAdd checking for spare tire to list of items that need be checked by customer and U-haul employee before driving off. I was charged for a missing spare tire that the uhaul employee said was there before I picked up. I have no clue weather it's was there or not. Cuase I was not asked to check.
Edward PadillaAbsolutely the best rental experience ever. Doria was outstanding. She was very helpful. She made a difficult day much, much better. Excellent in all areas. Would definitely use this location again in the future.
Peggy McDonaldWe were assigned another location other than the nearest location of the destination. The representative was so friendly and check close then accurate.
Robert DeckerNo gas in the truck and then was charged additional gas fee even though we had put gas already
Oreoluwa OmomofeVery kind stuff
alianuska cordovrDory was very nice kind and sweet that's why I like renting from this location and Lee was very nice and pleasant
Darlene ArchilleThe lady was super helpful especially with return as we were not able to contact uhaul. She went out of her way and that too after business hours
Amit ShahExcellent service. Goes above and beyond. I always rent from this location because of the customer care.
ROWENA SCHILLERDori was wonderful. She made sure the truck was clean and she was so efficient! Would definitely rent from here again!
Michele GuerreroDori is fantastic!
David MooreDori was fantastic!
David MooreVeronica was awesome!
Bernadette PartidaThe location was closed when I arrived at 5:30 PM. I didn't realize it was going to be closed. I called customer support. They recommended I download the app to drop off with. I spent over half an hour struggling to create an account. Finally gave up and called again. I offered to drop off at another location. Rep assured me I could drop key and there would be no fee if I left it where I was. I did so and still got charged another day fee. And to my surprise, I was charged a 40$ fuel charge even though I put more gas into it than I picked it up with. Customer phone support was friendly and helped me refund the extra day and fuel charge when I called today. I am waiting for the refund to go through.
Phillip PamplinRien
HAROLD ULRICHDory was very helpful & had good energy.
Alejandro FernandezEverything was exelente
GILBERTO LUNAMURILLOGreat easy experience. 🔥
Brandon SellersVery friendly customer service. Very efficient.
Sue CauleyNice stuff and wonderful service
HONGYI WANGThe representative was very friendly, well knowledgeable and great to be around. enjoyed talking with her and renting the vehicle as well.
LARRY WILLIAMSBad customer service
GEORGE ESHAKPerfect experience. Thank you
JOEL JACOBYMore truck sizes.
RATANAK SAMBOThank you Vicki and Dori for your assistance
PIERRE HOLLIFIELDThe location pickup was great! My complaint is with the pricing structure that is in place with UHAUL. Terrible. I will never use U-Haul services ever again.
RAFAEL AVILAWas easy to book the appointment online. When I arrived the staff was very helpful and attentive. The truck performed well and was the perfect size for our furniture move. Would definitely use this facility again if the need arises.
RAYMOND HALLENBECKThe online check in was a circus nightmare. If not for the employee at this location helping with this process I would have canceled this reservation.
Rowena SchillerI have no problem, they took care me very good.i recomend.
Jose RodriguezmartinezThe mobile check-in and drop-off experience was very disappointing. Both times, the service failed to recognize my phone's GPS (despite being on, and even restarting the phone to see if that cleared the cache and cleared up the issue) and failed to allow me to proceed with the acquisition and drop-off procedure. It was only because there was an attendant available to help me that I was able to get the truck I had rented. Even then, she had several issues with UHaul's service, and the whole process took about thirty minutes to complete.
DEREK SMITHDori is great!
DANDRIA CHAMPDory was exceptional! She practiced all of the cleaning techniques that you could ask for. Great customer service!
Darlene QuickNothing my experience was excellent
Liliana MartinezOur experience with pickup and delivery was great Very friendly and efficient. We tried three times to do the on line preparation before pickup but the system kept erasing the information. That part was a little frustrating.
NATHANIEL FRYMLGreat customer service!!
Royce JacobyNothing to add. Rental process was flawless
Anthony DelrioVery helpful and nice.
ANTHONY BISSONNETTEExcellent service à la clientèle
Anthony FolsonEverything was great
Jeff Rathank you excellent
barbara scharfOnline process takes a long time, but ultimately was convenient. Had to wait for the key since it wasn't in the lockbox.
John LoaderActually.... nothing. The staff is professional, knowledgeable, timely, and very helpful with all my questions. In fact, these very qualities are why i'm a multiple user or "regular" at this location.
AJ UrsicNothing. Dori was professional and yet perfectly accommodating to our needs. She is personable and makes the entire process easy. She was able to quickly provide quotes for several of our possible scenarios. Thanks... we'll be back. Be well, ~A.J.
Alexander UrsicGreat customer service!
ANDREA GOMEZGot charged &8 for gas when I clearly returned the truck at the same level I got it (just below half a tank)
mitchell grayI dropped off the truck at the drop-off location however it was closed and putting the keys in the Box it said to stop and call a number and it supposed to have prompts no one ever answered the phone the prompts never helped me I was there for 30 minutes trying to drop the keys in the Box I call back the next day the lady had customers so I never got help I don't like that method.
Robin Walton ColeEverything was great. Friendly staff, clean and ready truck and easy instructions for booking. It was a great experience.
Michele PutiniExcellent customer service. Easy location. Great parking.
Gary LawsonNothing!!! The service was phenomenal! I was sooo anxious about my move, but Dorie helped me so much! She's GREAT!!! I can't thank her enough for both her warm personality and her knowledge of the U-Haul services provided!!! I definitely plan to work with this location when I move back to the area!
Vanessa Tyson