The location was closed when I arrived at 5:30 PM. I didn't realize it was going to be closed. I called customer support. They recommended I download the app to drop off with. I spent over half an hour struggling to create an account. Finally gave up and called again. I offered to drop off at another location. Rep assured me I could drop key and there would be no fee if I left it where I was. I did so and still got charged another day fee. And to my surprise, I was charged a 40$ fuel charge even though I put more gas into it than I picked it up with. Customer phone support was friendly and helped me refund the extra day and fuel charge when I called today. I am waiting for the refund to go through.Phillip P.
Customer Reviews for Fast & EZ Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Montclair, CA 91763
(One block East of Central Ave on Olive Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 9h am à 5h pm
- Jeu : 9h am à 1h pm
- Ven - sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Dory was very helpful & had good energy.Alejandro F.
Excellent storage facility, easy and secure access. Very professional and well educated staff. I'll definitely rent another unit there in the near future! A+++Fernando D. | Expérience générale
Everything was exelenteGILBERTO L.
Le client n'a pas laissé de commentaire.MARIO V.
Le client n'a pas laissé de commentaire.KWANHEE N.
Great easy experience. ðŸ”¥Brandon S.
Le client n'a pas laissé de commentaire.Jesse B.
Very friendly customer service. Very efficient.Sue C.
Nice stuff and wonderful serviceHONGYI W.
The representative was very friendly, well knowledgeable and great to be around. enjoyed talking with her and renting the vehicle as well.LARRY W.
Bad customer serviceGEORGE E.
Perfect experience. Thank youJOEL J.
More truck sizes.RATANAK S.
Thank you Vicki and Dori for your assistancePIERRE H.
The location pickup was great! My complaint is with the pricing structure that is in place with UHAUL. Terrible. I will never use U-Haul services ever again.RAFAEL A.
Le client n'a pas laissé de commentaire.MARIA M.
Was easy to book the appointment online. When I arrived the staff was very helpful and attentive. The truck performed well and was the perfect size for our furniture move. Would definitely use this facility again if the need arises.RAYMOND H.
Le client n'a pas laissé de commentaire.JOSE O.
The online check in was a circus nightmare. If not for the employee at this location helping with this process I would have canceled this reservation.Rowena S.
Le client n'a pas laissé de commentaire.Mingming Z.
I have no problem, they took care me very good.i recomend.Jose R.
The mobile check-in and drop-off experience was very disappointing. Both times, the service failed to recognize my phone's GPS (despite being on, and even restarting the phone to see if that cleared the cache and cleared up the issue) and failed to allow me to proceed with the acquisition and drop-off procedure. It was only because there was an attendant available to help me that I was able to get the truck I had rented. Even then, she had several issues with UHaul's service, and the whole process took about thirty minutes to complete.DEREK S.
Dori is great!DANDRIA C.
Dory was exceptional! She practiced all of the cleaning techniques that you could ask for. Great customer service!Darlene Q.
Nothing my experience was excellentLiliana M.
Our experience with pickup and delivery was great Very friendly and efficient. We tried three times to do the on line preparation before pickup but the system kept erasing the information. That part was a little frustrating.NATHANIEL F.
Le client n'a pas laissé de commentaire.John S.
Great customer service!!Royce J.
Nothing to add. Rental process was flawlessAnthony D.
Le client n'a pas laissé de commentaire.Marisela M.
Very helpful and nice.ANTHONY B.
Le client n'a pas laissé de commentaire.Armando E.
Excellent service à la clientèleAnthony F.
Le client n'a pas laissé de commentaire.Iris H.
Le client n'a pas laissé de commentaire.Kelly R.
Everything was greatJeff R.
Le client n'a pas laissé de commentaire.nannatte N.
thank you excellentbarbara S.
Online process takes a long time, but ultimately was convenient. Had to wait for the key since it wasn't in the lockbox.John L.
Actually.... nothing. The staff is professional, knowledgeable, timely, and very helpful with all my questions. In fact, these very qualities are why i'm a multiple user or "regular" at this location.AJ U.
Nothing. Dori was professional and yet perfectly accommodating to our needs. She is personable and makes the entire process easy. She was able to quickly provide quotes for several of our possible scenarios. Thanks... we'll be back. Be well, ~A.J.Alexander U.
Great customer service!ANDREA G.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Gregory S.
Got charged &8 for gas when I clearly returned the truck at the same level I got it (just below half a tank)mitchell G.
I dropped off the truck at the drop-off location however it was closed and putting the keys in the Box it said to stop and call a number and it supposed to have prompts no one ever answered the phone the prompts never helped me I was there for 30 minutes trying to drop the keys in the Box I call back the next day the lady had customers so I never got help I don't like that method.Robin W.
Le client n'a pas laissé de commentaire.Dawn C.
Le client n'a pas laissé de commentaire.Lynn U.
Le client n'a pas laissé de commentaire.Tanisha W.
Le client n'a pas laissé de commentaire.Wendy M.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Everything was great. Friendly staff, clean and ready truck and easy instructions for booking. It was a great experience.Michele P.
Excellent customer service. Easy location. Great parking.Gary L.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.Rebecca F.
Nothing!!! The service was phenomenal! I was sooo anxious about my move, but Dorie helped me so much! She's GREAT!!! I can't thank her enough for both her warm personality and her knowledge of the U-Haul services provided!!! I definitely plan to work with this location when I move back to the area!Vanessa T.
The manager, I think Lori is her name, was very helpful and understanding when the trainee employee who initiated my contact made an error on my final invoice. Great manager in this location!RUBY C.
I recently rented a storage unit and movie g truck. The ladies in the office were more than helpful and knowledgeable. I had a very positive experience at this location and will definitely come back when the need rises. Thanks -Chris GloverCHRISTOPHER G.
We had a perfect experience here. Thankful for the woman who assisted us & set up everything. It was absolutely perfect the way everything worked out.ashley O.
Nothing , the receptionist was very nice, Thanks for your serviceJohn R.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.charles e C.
Place locking gas caps on all trucks ASAP.dale V.
the women that assisted me was very nice and helpful.MIGUEL S.
Everything was good.Kristina J.
Dori is absolutely wonderful! She was professional, helpful, fast, and friendly. If you can, please give her a raise. She was handling 2 customers at the same time and doing it very well. I would definitely rent again and recommend this place to a friend.GLENN T.
The young lady who checked me in was very pleasant and professional. Easy to rent and clean units.DINA C. | Premières impressions
Service was fast and friendly. I had no issues or problems. This was one of the cleanest and fast experiences I have had with U-haul.Jodi M.
The day customer service agent SAID, that the computer CHARGED me - TWICE! That did not make me happy. But she showed me a statement, where my credit card would be reimbursed. When this happens, I will consider Tony experience with this particular UHaul location â€œExcellent â€œ. But if it doesn't, there will be @&&$!? to pay! I'm sure that it was a computer glitch, but that should not have happened in the first place. She was going pleasant, caring, and professional. Now it remains to be seen if the charge overage will be rectified in a timely manner.Melan G.
Le client n'a pas laissé de commentaire.Justine B.
Le client n'a pas laissé de commentaire.Heather R.
Le client n'a pas laissé de commentaire.Perry C.
It was great!Kathleen A.
Great service, nice truck!Martin S.
Le client n'a pas laissé de commentaire.Claudia S.
Le client n'a pas laissé de commentaire.david D.
I would have liked more credit for the gas I left in the vehicle. Though I am happy I got some.HELEN B.
Le client n'a pas laissé de commentaire.oscar M.
Le client n'a pas laissé de commentaire.CHARLES K.
Le client n'a pas laissé de commentaire.Cathy C.
Le client n'a pas laissé de commentaire.Haydn T.
You need bigger signs for people who drop off in the middle of the night and do not know the area. I just moved there and drove around for 15 minutes looking for the U-Haul drop off. Why would you not have clear, large signs? Ridiculous.Michael S.
Le client n'a pas laissé de commentaire.yaqian H.
Le client n'a pas laissé de commentaire.Linda W.
Check In and Out was very easy , Staff very professional and Courteous. .MIKE M.
Le client n'a pas laissé de commentaire.thomas A.
Le client n'a pas laissé de commentaire.Shelly W.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.abdulrahman A.
Fast & easy describes my experience at this location very well.WILLIAM S.
Nothing..clean truck in good condition...Friendly staffTom C.
Let me know when there is milage discount. I might rent again.KWANG H.
Le client n'a pas laissé de commentaire.Kimberly M.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.Wesley S.
I called this lication on Sat. Eve to make sur id get a truck. The rep told me to ho online and reserve it even though i had her in the line. I ent online and reserved. The next day i show up on time and was told my truck wasnt there. My online reservation said "your 10ft truck is confirmed for 4/17/16 @ 10:00" am i even took a pic just in case. Sure enough, there wasnt a truck.Jamie R.
Le client n'a pas laissé de commentaire.Allan S.
Le client n'a pas laissé de commentaire.GUY B.
Le client n'a pas laissé de commentaire.Felipe D.
Le client n'a pas laissé de commentaire.Deserie M.