Customer Reviews for Fast & EZ Self Storage
(Concessionnaire U-Haul dans le voisinage)

91 évaluations

101 W Park Ave   Chandler, AZ 85225

(480) 917-2015

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/31/2021: Fermé
  • 9/6/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(480) 917-2015

101 W Park Ave
Chandler, AZ 85225

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/31/2021: Fermé
  • 9/6/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Keefe has been excellent every time I've been in, from the rental reservation to helpful suggestions about moving supplies. If you go here, ask for him!

Nathan M. 
Évaluation :
4

This was the first time using the mobile app vs in person check-in and check-out. The experience wasn't pleasant. During checkout, I had to take pictures of my DL "AGAIN", a message was displayed telling me I should have received my code to unlock the box (that came several screens later), there was no notification to return the lock to the lock box containing the key, and there was no "estimate fuel" to determine how much fuel to add. Check-in was better but since I still had the lock to the lock box and didn't want to get charged a fee I attached the keys to the lock. As a result I couldn't drop the keys in the dropbox and had to wait for the office staff to return to give the key and the lock to them. So, not sure if I'll use mobile again. In person was faster where I normally go.

David B. 
Évaluation :
5

Upon return, the representative was very kind & helpful

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchel A. 
Évaluation :
3

Truck was in awful shape. Damage on all sides and cigarette burns in the seats. Whole truck smelled like someone just smoked an entire pack of cigarettes with the windows rolled up. Gas gauge on my contract was incorrect as well. Overall not a pleasant experience.

Tyler P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TISA R. 
Évaluation :
5

Best location I've rented from. Staff is friendly and knowledgeable, funny too.

ANTHONY A. 
Évaluation :
5

1) You raised the rental fee to 90 $plus tax. I was able to secure a similar 10X10 unit in my neighborhood or 69 $plus tax 2) I am usually armed, but my wife was afraid to go into that seedy neighborhood (not your fault). 3) Sorry - but it needed to be said.

JEAN-PIERRE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

israel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad H. 
Évaluation :
3

Our experience with U-haul was horrible. We had a reservation for a 26' truck rental in Phoenix Arizona. When we got to the pick up location we were told that they did not have a truck for us and sent us to another location that was 2,2 miles away. Once we got there they told us they had a truck but it was for in town only and we had a one way rental. They sent us to a 3rd location that only had a 20' truck. They charged us more for a shorter truck. Nobody seemed concerned that we were held up for 2 hours. This should have been handled so much better.

Edward B. 
Évaluation :
5

S.O.

MANUEL R. 
Évaluation :
5

The service was perfect. Tiki did everything she could to rent me the truck. I do not have a credit/debit card so it was harder to rent a truck but, she did it. Merci

Angelina A. 
Évaluation :
2

I did not recieve the packing blankets I ordered. I spent 20 $+tax for two dozen of them to move my furniture and was unable to do so because I did not have the appropriate equipment I had ordered. This location was not open until 0900, so I was unable to talk to anyone about the missing blankets. I am now having to rent another van to finish getting my furniture and going to the actual U-Haul store to get the items I need to move.

Quartney S. 
Évaluation :
5

Tell your other locations to opperate as well as this one!

Cody W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry F. 
Évaluation :
1

Your online check in is rediculious, the verification should be done prior, or you should have someone there to maintain the situation, to have to sit and wait because it would not accept the pictures taken and have to talk to a representative and sitting on hold is not conducive to quick pick up!

Stephen D. 
Évaluation :
1

Never sent out info regarding reservation

Katherine G.  |  Réservation 
Évaluation :
5

The unit was clean and easy to access. Royce was very helpful.

Brittany L.  |  Réservation 
Évaluation :
5

Absolutely no problems. good prices

JOHN C.  |  Expérience générale 
Évaluation :
5

Royce was always great!!

RICHARD M.  |  Expérience générale 
Évaluation :
5

We definitely will use them again if the need for storage comes up, which is highly probable.

GEORGE M.  |  Expérience générale 
Évaluation :
3

I did not request safe move coverage yet I see you've added it onto my final receipt. Why?

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurelio L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
3

The truck had left over items in the cab and the storage area had sticky / tar like / greasy items so I had wash as best I could before loading it

Michael P. 
Évaluation :
5

keep doing what you are doing - good product good service

Jack W. 
Évaluation :
5

Quick and easy process lady was very nice too

Yolanda L. 
Évaluation :
5

Excellent equipment and great customer service

Samuel H. 
Évaluation :
2

The 24/7 is very poor service, I had a very bad experience

Jesus G. 
Évaluation :
5

There I was. I remember it like was yesterday. The truck was like new. Pick-up and drop-off were easy thanks to the great people that work at UHAUL. No one else needed the truck I that rented, so they even extended my drop-off time FOR NO ADDITIONAL CHARGE! I will definitely be coming back next time I need a truck. Thanks again.

Joseph S. 
Évaluation :
3

Your "express check in" was a disaster. I completed the express check-in as instructed on the previous day. The email with instructions didn't arrive until I was done with my rental. Leaving me and the nice lady at Fast & Easy self storage confused. She had to call your office to get it sorted out. Instead of "saving 30 min" it cost me about 45 extra minutes.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony E. 
Évaluation :
4

You can improve customer service by training employees on new computer systems. Employee did not know how to enter new credit card or delete old expired cc on file. So we went back to old school and hand wrote the bill..

Tracy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naomi K. O. 
Évaluation :
2

You guys switched my location after giving my reserved truck away at he location I wanted. I picked that specific location as it opened at 8:00am but you switched to a location that doesn't open till 9:00am putting me behind schedule.then the new location couldn't process the transaction as your system went down which put me another 45 minutes behind schedule. Then I was given a truck with faulty transmission and A/C that didn't work (which was verified by clerk at drop off location). The truck was dirty and completely covered in mud and hundreds of dead bugs but I took truck as I couldn't wait as I was already behind schedule. Not happy at all and I showed clerk that I was promised a total rate of 132 but was charged over 138,00 $ for a reason never given even when I showed my screenshot the clerk couldn't answer why the difference in price.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIGHANN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katie A. 
Évaluation :
3

The lady at the pick up was fine. When we dropped off the truck, the rep was nice and helpful, but it took over a hour due to someone putting the wrong price in the system, so we would have gotten overcharged. We missed our family at a funeral service and will never get that back. You need better communication between your sites and managers who work together to fix the problem in a timely manner.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LYNZEE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald N. 
Évaluation :
4

Some different sizes would be nice.(:

KEEGAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremia F. 
Évaluation :
5

I had a great customer experience!! Greeted friendly and felt like I was part of the Team. I'll come back and refer friends for sure!

Michael G. 
Évaluation :
3

Process of completing rental truck contract was a bit slow, even though I had pre-registered for check out. I did appreciate the thorough inspection of the truck prior to departure to document existing damage.

Erich T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALTA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISSNA C. 
Évaluation :
4

It took a while to process the check out. The rep was very nice and cordial..

MICHAEL R. 
Évaluation :
4

Great customer service highly recommended.

ADRINETTE P. 
Évaluation :
4

I think that u-haul should have a military discount in honor of all those who have given their lives so that your company can serve the people of the united States of America the soldiers of the United States military don't ask for very much but what we do ask is respect for all that we have given and sacrificed

SVENJA R. 
Évaluation :
3

Sue was very very slow in helping us with the contract and then I was charged for 4 gallons of gas when we only went 8 miles TOTAL! When I called she said it wasn't up to her it was corporate.

SUZANNE K. 
Évaluation :
2

Better training for the employees that say they are the supervisor and the manager who has only been working there for 3 months.

ANTHONY M. 
Évaluation :
3

Make sure the vehicle is in good working condition. Roadside assistance should always be available to answer the phone.

Kelly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

This was the best rental experience I have ever had with a moving truck.

TIM H. 
Évaluation :
4

The manager was extremely helpful, the location very good. My best U-Haul experience ever.

CHRISTOPHER W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily M. 
Évaluation :
3

I was charged for a dozen blankets that I did not receive. I should be refunded the money.

MARGARET M. 
Évaluation :
5

excellent service

TERRENCE DEAN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CLAYTON H. 
Évaluation :
3

They were not open during business hours. The sign on the door said that they would return at 11:30 but it was almost noon when I was there,

AURORA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
3

Not double charge and if so fix it asap mine was not resolved. Dave

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE A. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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