Customer Reviews for Fast Stop
(Concessionnaire U-Haul dans le voisinage)

1 160 évaluations

1392 Trent Blvd   Lexington, KY 40517

(859) 276-3830

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 12h pm à 6h pm

Services dans cet établissement :

Pour nous contacter

(859) 276-3830

1392 Trent Blvd
Lexington, KY 40517

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 12h pm à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Le client n'a pas laissé de commentaire.

Monica S. 
Évaluation :
4

Worker helped me back the trailer into the parking spot.

andrew C. 
Évaluation :
4

Was forced to drive across town to this other location because truck not ready at location on reservation Truck did not have working air conditioning

ROBERT B. 
Évaluation :
1

The truck was not ready when it was suppose to be. The man that was waiting on me stopped to wait on customers coming into the store instead of finishing my order. He told me I was getting a $50 discount to drop off in Berea instead of London and it was not on the contract.

Judy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
1

Reserved uhaul for 9am. Showed up and no uhaul available. Called customer service and couldn't get uhaul until 3pm even though reserved one for 9am prior to date. Drove over an hour to pickup uhaul and had to linger in city of pickup for 6 hours until uhaul available. Lost all people to help load uhaul from storage unit due to time change with uhaul truck and had to load myself. Took hours to load and had to unload in the dark once returned to destination due to time change. Awful experience.

Randall H. 
Évaluation :
3

It was fine though I received no help connecting the trailer to my vehicle, which was OK because I'd seen it done before, but it would have been nice to get help.

Lisa D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
2

When I made my reservation for a 10 foot truck over the phone with UHaul, I was given an address as to where to pick up the truck. I called that number a couple of times in the days prior, but received no answer. When I went to pick up the truck there was no one at the location. I called the 800 number and was told the location had been changed and that I had been notified with a voicemail call. I did not receive any voicemail call. Then I went to the location the 800 number told me to go to and the truck I had reserved had not been returned the previous day.The man at this location ( Buzzy) was very nice and apologetic and called several other locations to try to locate a truck. He finally did after about 45 minutes. I then went to the new location ( this is the third location now) and they had the truck but did not have the two different dollies that I had requested. As is obvious this was not a good experience and I will not rent from UHaul again.

Jane S. 
Évaluation :
5

I do not like the rental charges changing. I had to extend my rental, originally $39 or so, and from 12:00 - 12:00 am. When called to extend until 12:00pm the next day, thought I still had 12 hours on original but was told since I didn't tell them at that time, it would be an additional $69! So $39 for first 12 hours and then a jump in rate to $69 for next 12 hours, doesn't seem fair or legit. I think I was unfairly charged.

Ralph W. 
Évaluation :
5

Excellent service, pricing and overall would consider this U Haul location. It is close to my residence, easy to find and easy to work with. Compared to previous experiences, U-Haul was a great bargain overall. Merci.

Deborah J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
1

The guy behind the counter asked me “if I was packing a gun”… he made me feel very uncomfortable. He then proceeds to laugh.. I guess the area isn't safe. USE ANOTHER DROP OFF LOCATION.

Heather S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Great service.

Latisha G. 
Évaluation :
1

I paid online. I ordered a 15 ft truck. I was supposed to pickup one location n they sent me to fast stop. I got there they told me their was no 15 ft trucks n I can have a 20 ft for same price n then charged me $70 more. I should get my money back. The service sucked n charged me extra money. The experience was very bad. They didn't do a walk through. Didn't have much gas to start out. Just plain terrible. I had to b there over an hour arguing cuz they wanted me to pay 250$ more n I refused. They wanted to send me to another place to pick up. Just so terrible. Uhaul really sucks

Theresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry R. 
Évaluation :
5

wonderful

Charlotte H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
3

Make sure the customer gets what size they have reserve for. I reserve a 26 size truck and they guaranteed I will have it on the day of pick up. But when i went to get the truck, i was told they don't have it. I was shocked because until the morning before i picked up, they confirm that i will have it but no. Then I have to get a 20 sized truck for the same price as the 26 size. I was like OMG. I got betrayed. And the result, i have to leave a lot of my stuffs back as it didn't fit in the 20 size truck. Horrible experience .

KRISSNA A. 
Évaluation :
4

The pick up experience was horrible. The original location was closed on Sunday when I went to pick it up the truck was blocked in and no way to get out. I then was directed to a place which had 0 trucks.

Martin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delaney Y. 
Évaluation :
5

I usually love using u-haul services, but this time I was quite disappointed. Fast stop was great, but the wrong address was listed on my confirmation email. The next location informed me that the truck that we reserved was still with the customer that extended their time. Then sent me to the fast stop where we finally got a truck across town. Thankful that I was able to receive a truck , but disappointed that it took an extra hour and a half while I had movers waiting on me.

Debbie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave R. 
Évaluation :
4

The rear turn signals and brake lights were out on the van and it wasn't cleaned out. Additionally, the app was extremely buggy and would not accept my photos or information that I input for either the pick up or return and I had to do it in person. The location itself was great, the staff were friendly and very helpful, however my overall uhaul experience was lacking.

ALEX R. 
Évaluation :
5

I rented a 15' truck, which was not swept out before I received the truck.

CONNIE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

There has been a lot of snow lately. The floors in the back of the truck are really slick. The 10ft truck doesn't have a ramp. This resulted in me sliding trying to step down and falling out of the truck.

ERIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

S.O.

John B. 
Évaluation :
5

The clerk at Fast Stop was friendly, fast, & professional. I would definitely recommend them to a friend. Drop off was a breeze.

George T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM Q. 
Évaluation :
3

The truck was in poor mechanical condition with the check engine light on as well. Steering was very loose, and would go past 60 without having to floor the gas peddle. This truck sucked down a half tank of gas over the course of 100 miles. Tell tale sign something wasn't right with this truck.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mina A. 
Évaluation :
2

While I don't expect anyone to go out and completely clean off the snow from the trucks, I do expect that the rear door is closed. I'm responsible as the renter to sweep out the truck or I get a fine. However, when I picked this truck up there was literally an inch of snow inside part of the box area in the back because the door was left open. Also the mobile app wouldn't work

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ADAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR A. 
Évaluation :
5

Great service!

JASON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Y. 
Évaluation :
5

Very helpful friendly people great to do business with

James V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS T. 
Évaluation :
4

I thought they should have come out to show me the equipment instead of telling me to go get it.

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JORDAN L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COREY M. 
Évaluation :
5

Nothing improvement excellent service

ISHWARI U. 
Évaluation :
4

The truck was fine and what I needed, however it was not clean. There were food and drink stains left from previous customers. The floor had lots of dirt or dry mud all over. I had to be very careful to keep form getting it on my clothing. The staff was courteous, but the truck was filthy.

DARRYL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
3

Make sure the gas tank is full when the truck is rented. It cost me $69,78 to fill the tank before I could begin loading.

CAROL E. 
Évaluation :
2

It smelled of cigarette smoke on the interior and was dirty with mud on exterior

AMELIA M. 
Évaluation :
2

Trailer and trucks parked in grass area on a hill no directions or help from staff. When I dropped off they did not look at trailer or give any directions or instructions . I showed him my reservation number he looked at it and said your are good to go thanks. Parking area for trucks close to gas pumps potential for a disaster just waiting to happen

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

Extremely Friendly well maintained equipment

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MCCAULEY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARJORIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN B. 
Évaluation :
5

The staff was very friendly and efficient making the rental process quick and easy.

jacob S. 
Évaluation :
1

More training for the staff at this location. Make sure the truck is empty of previous renter debris prior to the next customer pick up.

AMANDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON E. 
Évaluation :
1

The trailer I rented was not in balance at all. Every bump in the road, the trailer would be all over the road. If I didn't have a heavy vehicle and experience with a trailer, I would have definitely wrecked. I couldn't even drive the speed limit. Someone is going to get hurt with this trailer. I hope it was just this one and not a flaw in the design of all of them. I'll likely never rent from uhaul again.

MARY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLAN M. 
Évaluation :
5

Friendly and helpful service, truck was clean and in good working order. Would use this location again and would recommend to a friend.

Matthew S. 
Évaluation :
3

The location was sketchy with a lot of people hanging around inside and out.

Jennifer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE N. 
Évaluation :
1

Have the equipment that the reservation calls for

CHARLES G. 
Évaluation :
3

I did self check in and went to turn the keys in and was told I had to take it back to midway 藍- this man was a complete ass I put the keys on the counter and left. I knew I was where I was supposed to be and he didn't know what the heck he was talking about- rude to say the very least. Not a reflection of Uhaul- because my experience has always ended up positive when things have gone wrong someone is always there to help which is why my family and I have consistently used them over the years. I think I just had a rough go this time.

Angelique M. 
Évaluation :
2

The equipment was in rough shape, service engine lights were on, the staff were not helpful and I did not feel safe leaving my car there while renting the truck

BRADLEY B. 
Évaluation :
2

Truck was beat to hell, inside was dirty, sounded terrible/brakes squeaking was deafening. 100 % would pay more for a Penske truck if I had to go back there.

JOSEPH S. 
Évaluation :
5

Excellent, professional service

ANDRE F. 
Évaluation :
1

The people who run the fast stop have literally no idea how to help with anything related to Uhaul. First, they tried to avoid giving us the dolley we paid for (no one even told us they didn't put it in the truck, so we had to drive all the way back!!!), claiming they didn't have any (even though he was eventually able to go back into some room and get one). Then when we were returning the uhaul, the app wouldn't take picture uploads, so I had to go inside to have them end everything for me, but again, they have no idea how to do anything, so they just shrugged and said just turn in the key, making me worry about just leaving the truck there while still in my liability. There was no easy way to reach out to assistance through the app for instances where it doesn't work, and that's a huge problem.

Elaina F. 
Évaluation :
1

The trucks are parked in a difficult place to get in and out of. We were charged for an extra day because even though we arrived in time to return the truck, it took so long to put it back that we were considered late and were charged.

CHRISTINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
3

Did not receive email or text letting me know my pickup location had changed 😢til I got to wrong place

Sharon S. 
Évaluation :
3

This is the second time I have used the 24/7 pickup feature, and the second time that it has let me down to where I had to call customer service to fix the problem. My truck was at my location, but since the building was closed my uhaul account wouldn't let me proceed with the pickup (24/7?). Customer service got me a truck at a different location, but the 'take photo' stage of pickup was not working on the website. I finally had to go inside and re-do the uhaul order in person. Very poorly designed 24/7 pickup feature, I would not recommend anyone pickup a uhaul that way.

NATHANIEL H. 
Évaluation :
5

The rental experience was very good except for the smell inside the truck of cigarette smoke from prior rental. Luckily I had an in town move and not a long haul move, no way we could have handled the cabin smell.

MATTHEW D. 
Non les évaluations ont été soumises pour cet établissement.

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