Évaluations des clients Fastbreak Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Fastbreak Shell

Cote générale :

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Ben K.
Évaluation :

Store clerk is incompetent and delayed my pickup by an hour. I was there at 8:55am and went in to pick up the keys at exactly 9am. I showed the guy the truck number on my phone and he kept asking me if I already paid, then called his boss, then called the U-haul number and waited on hold for 15 minutes without giving me the key. When he finally got through and I got the key, I discovered that the truck was stuck in the mud and surrounded on 3 sides by vehicles and a fence. I called the U-haul number and they changed my reservation to a new truck at the same location. They stayed on the line with me while I went inside to get the keys for the new truck. The front desk guy made a whole bunch more trouble, delaying me even more and I wasn't able to leave the location until 10am. Horrible experience.

charles E.
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Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

Ruben D.
Évaluation :

So when I picked up my equipment I had to wait a long time because it was at a gas station, and the person working was about to get off. So I had to wait longer for their shift change. Then I had to hook up the auto transport to the truck myself, and one of the straps was broken.

Ron W.
Évaluation :

Location was not very well marked. U-Haul sign was being blocked by many other signs. Missed the turn and had the loop the block.

vic M.
Évaluation :

Install better lighting for after hours drop off and safety. Put key pick up and drop off in more convenient location. Create better parking area for leaving vehicles.

Lisa M.
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Cashier had no clue how to do my check in even though I gave her the confirmation number. The check in process took almost 30 minutes luckily because another worker who was off duty happened to be in the store and jumped in to help. The van maintenance light for needing an oil change was on when I turned engine over.

Michael F.
Évaluation :

The pick-up was fine, but the return was unacceptable. I stopped at the pumps to top off. There was no one to turn on the pumps and when I went into the store there was no one in the store. Finally, a young man came out and I told him I was getting gas. He said ok. Remember, I was getting gas for the U-Haul van from THEIR his location. After waiting another 5 minutes at the pump, without the pump being turned on, I walked back into the store and told him that the pump wasn't turned on. His comment, " You have to pre-pay." I asked why he didn't tell me when I was originally in there. He just shrugged.

Jesse III G.
Évaluation :

One employee running the register of this convenience store. There's was no U-Haul employee to either assist with equipment. No one available to help with returning of equipment. Systems were down. Pick up Of a trailer took over an hour trying to call U-Haul to change trailer obtain numbers and then attach the trailer. Overall frustrated

DAVID KEITH C.
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Le client n'a pas laissé de commentaire.

attila Z.
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I think everything was in order. The staff is working very friendly and they do they work good.

TORY JAMES C.
Évaluation :

This was not my first location. I arrived at my first location and they said they were full. This second location was very much a self serve. Although I didn't mind that, I had no experience removing the trailer. I managed to do it. However, I didn't get any sort of paperwork / confirmation that I had safely returned the rental. A bit concerning however, if Uhaul doesn't mind and won't charge me extra. I am fine with it. I was glad there was a second location near by.

William D.
Évaluation :

Items were missing from order - No packing blankets or hand truck as ordered, no pig tail to connect lights to vehicle. I had to connect the trailer myself due to no employee dedicated to UHaul, one employee on staff running counter for store. Had this been the double axle trailer, I would not have been able to connect it by myself. Upon returning trailer, employee did not know how to process, and online return was not working. I had to hang around the area for a couple of hours until another employee came in to get the trailer checked back in. UNACCEPTABLE.

Ruben T.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Cynthia B.
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Le client n'a pas laissé de commentaire.

Madison M.
Évaluation :

Lower your rates there is a lot of hidden fees

Bobby P.
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Le client n'a pas laissé de commentaire.

Kaaran T.
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Le client n'a pas laissé de commentaire.

Jason B.
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Le client n'a pas laissé de commentaire.

Melanie A.
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Signage so there was not the unknown of dropping truck off at a random location.

Robert B.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDY G.
Évaluation :

I paid $10 for 10 blankets when I reserved the truck online. When I picked up the truck they didn't have any blankets. When I returned the truck in Plano, TX, I didn't get my $10 back, plus I was billed another dollar for not returning any blankets! Seriously?!

Rock L.
Évaluation :

When I arrived at the location I was told “I don't have a dolly for you. And only have 7 of the blue moving blankets.” I told the independent Shell station owner I need that dolly. He told me I can check with other local Uhaul dealers to see if they had a dolly. I told him that is not my problem and my reservation was confirmed. He seemed like he didn't care. I waited for him o complete paperwork it seemed I had already done while customers came in. He left his computer and proceeded to assist others that came in after me. It took 17 minutes from my arrival before I was given the key to leave. I had a contract that specified due to covid rapid checkout. I completed all paperwork ahead of time, checked in early online, and the day before received a phone call to specifically very my exact reservation. He never came outside to look at the rental. He gave me the keys and said it was parked outback. I have rested from this location prior. I will never rent from this location nor use Uhaul again I will assume this evaluation will fall upon deaf ears. It was one of the poorest customer service experiences of my life. I have used Uhaul for years. If this is not addressed with this specific location then Uhaul has a management issue. He told me and according to him “we are privately owned and not by Uhaul” . Other customers were in the store and I was marginalized in front of them. What would you expect having confirmed a specific rental and are told at pickup time that the contract is not able to be fulfilled? I will wait for a response that I expect will never occur.

Benjamin D.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel J.
Évaluation :

I was frustrated I had to go in. I did everything beforehand so I could do mobile checking. With the current state of the country (coronavirus closures), I was hoping to minimize contact. Things weren't working, so I had to go in the store. Luckily, the store required masks, but the 3 people that came after me did not have one. Even though I entered all my information in the computer beforehand, including my payment, I had to do everything again in the store! It took about 15 minutes.

Thea G.
Évaluation :

The keys were left in the vehicle with the last customers contract.

Craig K.
Évaluation :

Keep the actual vehicles available updated

Samuel T.
Évaluation :

Selected contactless pickup in my reservation but still had to go inside to get the keys. Store was very run down inside and clerk was very rude and bothered she had to stop what she was doing to help us. (Soda machine was also the dirtiest i has ever seen but that's not uhaul's fault). Van was unlocked when we got in it which I thought was weird. Uhaul app was very slow and the whole process took much longer the expected. However the 9' van was very well taken care of. Brand new windshield and clean inside! Also got much better gas mileage then expected. Would rate my experience overall 2.5/5.

Ryne L.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna B.
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Le client n'a pas laissé de commentaire.

Mario P.
Évaluation :

Super nice and helpful. There was an issue with a dolly but it was solved cleverly and immediately. Will definitely recommend.

Charles W.
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Le client n'a pas laissé de commentaire.

Christopher O.
Évaluation :

They couldn't find the keys for the original vehicle. When I was put in a new vehicle, the gas gauge did not reflect what was on the contract. I have been charged for fuel that I did not use.

REBEKAH A.
Évaluation :

Ensure tires and equipment in well enough shape to make it the miles designated on reservation and not leave a customer stranded over 4 hours on a cross state move.

Gilbert E.
Évaluation :

Very friendly and courteous. I'll be back in the future to rent another trailer or box truck.

Cody D.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Zane W.
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Le client n'a pas laissé de commentaire.

JOANN C.
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Le client n'a pas laissé de commentaire.

Maria R.
Évaluation :

Berry good in everything! ??

billy H.
Évaluation :

The trailer connectors for the lights could be better and the winches on the transport trailer were very rusty did not function well to the point where I had to use my own personal straps I would not buy from this location ever again I don't think it's worth spending $69 for a rental if I could receive a refund that would be great

Susan H.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

Barry G.
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Le client n'a pas laissé de commentaire.

Sandra K.
Évaluation :

It was a great experience

Sreenath S.
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Le client n'a pas laissé de commentaire.

Brian T.
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Le client n'a pas laissé de commentaire.

Stephanie G.
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Le client n'a pas laissé de commentaire.

Eduardo R.
Évaluation :

Dropped off using the app. No issues

Alezandra A.
Évaluation :

Make sure all vans are drivable. The original van I was assigned had a flat tire so by the time I was approved i was well into my drive time that i had paid for. Just disappointed, however i was still able to complete my original trip after sorting it out

wayne H.
Évaluation :

Employee was busy with convenience store customers. Got no help with hook up. Didnt have any furniture pads.

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

Versia S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob C.
Évaluation :

Currently in process of a double charge. I rented one truck for a 4 mile job, and got charged a fuel up (despite refilling it) and got charged for two trucks. The truck also had a full bucket of paint in it (?!?) and had paint footprints everywhere. In talks with uhaul about refunding. But I have a feeling that this place tried to pull a fast one on me. Go to another location if you can (sunset bowling guy is always nice and fair).

Jay C.
Évaluation :

Here's the deal- i got to the place where i wanted to drop off and they had too small a lot, had one big truck and 2 small trailers and they would not let me park there- this was located on Hwy 80 in San marcos, i had to find another place which had a big lot, but they could have cared less if i got out in s timely manner, i waited for the staff to get their personal stuff done before i got checked out - so there you go, the truck worked fine though

john B.
Évaluation :

He refused to take the truck and said I would have to drive around San Marcos until I found a dealer willing to take it. Said he didnt care what u haul company rep told me on the phone. Very rude person.

Adrian G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kennedy T.
Évaluation :

The person at this location was very professional and extremely helpful. He should be commended for his efforts.

Tim G.
Évaluation :

Crack going all the way across windshield, oil change light flashing, low tire pressure light on. I went back in to inform of low pressure. He said okay but sent me on my way. So I drove over to an air fill up, one tire 85lbs, another tire 25lbs (front tires show should be 52lb). The tire had a nail in it. Lastly the truck was filthy.

KiAuna P.
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Le client n'a pas laissé de commentaire.

Willie T.
Évaluation :

One person working both the convenience store and the U Haul service. Very slow service.

Ronald B.
Évaluation :

This was a convenience store. The attendant took preference to the customers coming in so it took almost 2 hours for us. He kept asking for a second phone # that didn't work. He then told us to rent it on line. It was obvious that he didn't know how to fill out the rental. I was then billed twice for the rental $69.25 which I agreed and $154.05 when I returned the trailer. So it cost me 223.30 to rent an auto transport trailer for 6 hours

Arthur F.
Évaluation :

Top service

Bryan R.
Évaluation :

Being that this was at a gas station, the UHaul transactions seemed to take a back seat to the fast station transactions. Not to mention I had to drive 30 miles round trip to pick up my truck, even after I ordered the vehicle two weeks prior to me needing one.

Stephen M.
Évaluation :

Le client n'a pas laissé de commentaire.

Eliza R.
Évaluation :

Include disclaimer that renter is expected to load own trailer at third party locations. Have customer service reps follow through with their declared actions. I was left hanging at the location awaiting regional customer service help as specified; however, they had gone home for the day and failed to close me out. I lost two hours of my time I could not get back. Unacceptable customer service.

Robert W.
Évaluation :

Excellent service. Everything was taken care of, as promised. Frequent contacts from UHAUL representatives gave me peace of mind that there were on glitches in my rental.

Desiree R.
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Le client n'a pas laissé de commentaire.

Ali P.
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Le client n'a pas laissé de commentaire.

Cheryl R.
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Le client n'a pas laissé de commentaire.

Megan H.
Évaluation :

Everything was great

Rebecca B.
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Le client n'a pas laissé de commentaire.

KIRAN B.
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Le client n'a pas laissé de commentaire.

Samantha G.
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Le client n'a pas laissé de commentaire.

Robert G.
Évaluation :

Le client n'a pas laissé de commentaire.

Bailey B.
Évaluation :

Arrived at 8:45am, 15 minutes before our scheduled drop-off time. The store hours claimed to open at 8am but it was closed. We waited until 9am and no one showed up. Finally we gave up and submitted our return online. We left the location at 9:20am and no one had shown up still.

Janice D.
Évaluation :

I ordered 3 dozen furniture pads and they were not with the trunk nor did this location have any. I was sent to another location in San Marcos for the pads and they don't even stick them. They told me I would have to drive to New Braunfels to get pads. I was in a time schedule to get the trunk back to my house for loading. I had hired helpers to come load it. I had my cousin go buy pads at Home Depot and bring them to me. That was an unexpected cost of $150. Not happy.

William C.
Évaluation :

Nice young lady

Lydia M.
Évaluation :

The staff was not friendly. I don't believe they like working with women. The 20' truck was great though.

Gina T.
Évaluation :

Le client n'a pas laissé de commentaire.

norma Q.
Évaluation :

We had a reservation. After driving an hour he told us that it was not recommended to use that equipment with the vehicle we had. After he rejected us, I called UHaul and they resolved the problem. Also, since it was a convenience store he kept saying if you were there for U-Haul service you had to wait. He had to help the store customers first. Even if you had been in line and waiting and you were next you had to step aside and he would help the store customer.

Donald P.
Évaluation :

The person at the location had no knowledge how to take the car off the car carrier and again I had to do all the work to get the vehicle unhooked by crawling on the ground and unhooking everything. It would be nice that Uhaul would warn the customer about all this dirty work.

Donald P.
Évaluation :

Location for the dropoff was hard to find. There was no signs out front to show this was a uHaul location.

Daniel R.
Évaluation :

I was over charged milage by over 1000 miles. I drove about 50 miles and used a night time drop box at the return location in San Marcos. I would like this rectified ASAP.

Alberto R.
Évaluation :

Only one person manning a uhaul dealer and a gas station. Uhauls system is terrible in regards to transferring notes. First off I had to go to another location because the first location told me that I wasn't going to have what I needed. So they went ahead and put told me to pick it up at another location and when I did none of the information that they have told me over the phone transferred over. I was told that I was going to get 33 miles and I was going to get mileage at $0.40 a mile. I was not told over the phone that it had to be one way in order for that to be applied. When I told the attendant she called but the gentleman on the phone wasn't clear enough to tell her how she was supposed to fix it. If I do use U-Haul in the future I will be going to an actual U-Haul location instead of a certified dealer. Or go to another Logistics provider other than U-Haul

Patricia C.
Évaluation :

Truck had wood chips in back and smelled heavily of tacos. I swept it out before i could use it. The woman at the counter is really efficient. I am a return customer.

David J.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Patricia C.
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Very efficient check in, truck was super clean.

Anthony S.
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Le client n'a pas laissé de commentaire.

Bonnie P.
Évaluation :

You can stop ripping people off and being very rude and threatening them!!!

Isabel V.
Évaluation :

The company notify me too late the location change to pick up the vehicle. The day before I try to rent the uhal vehicle and change the location to Kyle to far for me. That I dont acept and cancel the reservation. On Saturday when I arrive the van is too durty and smell bad. Have empty cans inside.

Belinda R.
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The location was shut down so we had to find another drop off location and were charged for extra mileage even though part of it was having to drive to a different location not planned for. This should have been waived for the inconvenience.

LAVONNA L.
Évaluation :

The person that assisted us was knowledgeable and the price was reasonable.

Melinda G.
Évaluation :

The Uhaul had a bit of trash under the seat, easy to clean.

Brandon F.
Évaluation :

When we arrived to pick up the vehicle we were told quickly our reservation was at the other location in San Marcos. We showed our reservation to be at this location but the employee just sent us on our way. When we arrived at the other location the employee pulled up our reservation and found it immediately to be at the location we had been at. We were incredibly frustrated as this already taken time our of the day for us. My boyfriend has taken off limited time from work to help me move. The employee at the sunset location called where where we had been first and said he explained our situation and said they should have the truck we rented. Conveniently the reservation had "just popped up" when the guy said it was clearly in the system for over 24 hours. It seemed like the employee at the location we rented from just didn't want to do the job. It ended up costing us over an hour of our time just driving between locations. If we had to rent again in San Marcos we would certainty pick the sunset location.

Jeff B.
Évaluation :

The young man was alone but managed to help me and others very well and professionally.

Non reviews have been submitted for this location.

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