Évaluations des clients Fastbreak Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Fastbreak Shell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Alezandra A. le

Évaluation :

Make sure all vans are drivable. The original van I was assigned had a flat tire so by the time I was approved i was well into my drive time that i had paid for. Just disappointed, however i was still able to complete my original trip after sorting it out

wayne H. le

Évaluation :

Employee was busy with convenience store customers. Got no help with hook up. Didnt have any furniture pads.

Robert R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Versia S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jacob C. le

Évaluation :

Currently in process of a double charge. I rented one truck for a 4 mile job, and got charged a fuel up (despite refilling it) and got charged for two trucks. The truck also had a full bucket of paint in it (?!?) and had paint footprints everywhere. In talks with uhaul about refunding. But I have a feeling that this place tried to pull a fast one on me. Go to another location if you can (sunset bowling guy is always nice and fair).

Jay C. le

Évaluation :

Here’s the deal- i got to the place where i wanted to drop off and they had too small a lot, had one big truck and 2 small trailers and they would not let me park there- this was located on Hwy 80 in San marcos, i had to find another place which had a big lot, but they could have cared less if i got out in s timely manner, i waited for the staff to get their personal stuff done before i got checked out - so there you go, the truck worked fine though

john B. le

Évaluation :

He refused to take the truck and said I would have to drive around San Marcos until I found a dealer willing to take it. Said he didnt care what u haul company rep told me on the phone. Very rude person.

Adrian G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kennedy T. le

Évaluation :

The person at this location was very professional and extremely helpful. He should be commended for his efforts.

Tim G. le

Évaluation :

Crack going all the way across windshield, oil change light flashing, low tire pressure light on. I went back in to inform of low pressure. He said okay but sent me on my way. So I drove over to an air fill up, one tire 85lbs, another tire 25lbs (front tires show should be 52lb). The tire had a nail in it. Lastly the truck was filthy.

KiAuna P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Willie T. le

Évaluation :

One person working both the convenience store and the U Haul service. Very slow service.

Ronald B. le

Évaluation :

This was a convenience store. The attendant took preference to the customers coming in so it took almost 2 hours for us. He kept asking for a second phone # that didn't work. He then told us to rent it on line. It was obvious that he didn't know how to fill out the rental. I was then billed twice for the rental $69.25 which I agreed and $154.05 when I returned the trailer. So it cost me 223.30 to rent an auto transport trailer for 6 hours

Arthur F. le

Évaluation :

Top service

Bryan R. le

Évaluation :

Being that this was at a gas station, the UHaul transactions seemed to take a back seat to the fast station transactions. Not to mention I had to drive 30 miles round trip to pick up my truck, even after I ordered the vehicle two weeks prior to me needing one.

Stephen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eliza R. le

Évaluation :

Include disclaimer that renter is expected to load own trailer at third party locations. Have customer service reps follow through with their declared actions. I was left hanging at the location awaiting regional customer service help as specified; however, they had gone home for the day and failed to close me out. I lost two hours of my time I could not get back. Unacceptable customer service.

Robert W. le

Évaluation :

Excellent service. Everything was taken care of, as promised. Frequent contacts from UHAUL representatives gave me peace of mind that there were on glitches in my rental.

Desiree R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ali P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Megan H. le

Évaluation :

Everything was great

Rebecca B. le

Évaluation :

Le client n'a pas laissé de commentaire.

KIRAN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samantha G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bailey B. le

Évaluation :

Arrived at 8:45am, 15 minutes before our scheduled drop-off time. The store hours claimed to open at 8am but it was closed. We waited until 9am and no one showed up. Finally we gave up and submitted our return online. We left the location at 9:20am and no one had shown up still.

Janice D. le

Évaluation :

I ordered 3 dozen furniture pads and they were not with the trunk nor did this location have any. I was sent to another location in San Marcos for the pads and they don't even stick them. They told me I would have to drive to New Braunfels to get pads. I was in a time schedule to get the trunk back to my house for loading. I had hired helpers to come load it. I had my cousin go buy pads at Home Depot and bring them to me. That was an unexpected cost of $150. Not happy.

William C. le

Évaluation :

Nice young lady

Lydia M. le

Évaluation :

The staff was not friendly. I don't believe they like working with women. The 20' truck was great though.

Gina T. le

Évaluation :

Le client n'a pas laissé de commentaire.