Customer Reviews for Fatima Food Store LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very friendly staff

Évaluation :

5

Very friendly and easy.

Évaluation :

5

Fatima made it the entire process so amazing!!!

Évaluation :

5

My only issue was that that van needs to have some maintenance done I had to put air in three of the tires and the key is very loose and may get stuck in the ignition and needs a battery

Évaluation :

4

I had a reservation at the 2800 W Broward Blvd location. I made the reservation on October 17,2023. This location did not have the truck that was reserved and didn't not have any other trucks. They sent me to another location and that location did not have any trucks. I had to research myself to find a location that had a truck available. I wasted 2 hours trying to find a truck. This experience was horrible.

Évaluation :

2

No uhaul was at this location and had to wait almost 1 1/2 hour for them to open , also had to make 2 calls to Uhaul before anything happened...very bad Experience very bad.

Évaluation :

1

It wasn’t the rep at location it’s was uhaul it self

Évaluation :

2

Car smelled like smoke

Évaluation :

2

The car was full of roaches and was crawling all over my clothes. That's was discussing

Évaluation :

5

HAVE THE BRAKES WORKED ON THE TRUCK,

Évaluation :

1

Better customer service, Better explanation online

Évaluation :

1

Have a clean functional running van. The breaks were shoddy and didn't think I was going to make it

Évaluation :

1

I will never use your rental services again. Your affiliates are poorly trained, your staff lack empathy & understanding for customers. They charged my card for an extra day even though I returned the truck over night and recorded it.

Évaluation :

3

I thought the truck rental would be under 100$ and it was 116$

Évaluation :

1

The location was closed when we went to pick up. Uhaul service is horrible and will be reporting my experience to the better business bureaus

Évaluation :

5

Good person Thanks you

Évaluation :

5

It's need a trolley to push the furniture on

Évaluation :

1

The truck was very raggedly. The truck kept jerking also the pull down would not close it was stuck. I had a horrible experience and would like to get a refund . The place suppose to open up at 10 didn't open until 1030 -1045

Évaluation :

1

I was not allowed to see the Uhaul before approving if the Uhaul looked like it was in the photos. The Uhaul itself was dirty and had wood chipping in the back also some kind of dog leash with dog poop bags attached that was not mine. In the cabin there was an old French fry in the cup holders as well as some change that was left. The gas meter did not move from full I am unsure if I just didn't drive it enough to use that much gas or if the meter is broken.

Évaluation :

1

This was by far the worst experience I have ever had with uhaul. I waited on hold for over an hour Saturday morning to be able to even get the rental. You can see the time I finalized everything was 10:15 or later but was there at 9:00 to pick up. You made me late for where I needed to be so I lost $100 because i was late. The owner of that store said she came in at 9:30. She never showed up either. Wasn't there at 10:00 either. I have rented from you ALL THE TIME. I will be looking for alternatives in the future. I waited on hold for 20 minutes & then they transferred me & I waited another 20 minutes & then that person tells me I need to create an account. The first person should have told me that. I wasn't able to complete the rental till after 10:15 but still had to have the van back at 9:00 am. I lost money & should be compensated since this was such a disaster. I am not a happy customer.

Évaluation :

5

Fatima is a very sweet lady that will help in any way she can to make her customers happy, great business person.

Évaluation :

1

Oil in bad condition. Vastly overpriced for 24hrs despite distance.

Évaluation :

5

Fatima was most helpful and answered all my questions. I will definitely use her services again! Merci!

Évaluation :

1

no Signage to indicate that it was U-Haul no access to lockbox could not leave keys to Rental I have to return tomorrow and that’s an inconvenience

Évaluation :

1

Absolutely terrible experience with this location. This location should absoltely not be permitted to rent uhaul trucks. The lady was not present for pickup. She had a note on the door advising she would return at 12pm. I waited about 5-10 min later and had to look up the number. I called, it was her personal phone. She answered advising she lived moments away.... but took another 10-15 min to show up. She had trouble processing the rental from start to finish. The uhaul blankets I rented were not in the truck...and her response was to come back later. Absolutely unbelievable. Then she couldn't find the keys and truck was blocked in. I left very late... delaying my trip and the people loading the truck by hours. There were many more problems thereafter with Uhaul representatives. Hours worth of phone calls and being placed on hold. Sometimes with uhauls emergency roadside assistance as well as the tire had a screw that had obviously been in it for 100s or 1000s of miles. That's ridiculous... emergency roadside assistance and it takes hours to get in touch with uhaul!? The truck left over a day late because of uhaul. I was promised a call back within 72 hours by a supervisor... and here I am almost a week later still trying to chase one down.