Customer Reviews for FC Simpson Lime Co
(Concessionnaire U-Haul dans le voisinage)

207 évaluations

1293 Wadhams Rd   Smiths Creek, MI 48074

(810) 479-5998

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(810) 479-5998

1293 Wadhams Rd
Smiths Creek, MI 48074

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Andrea at Fort Gratiot was amazing to work with! Very knowledgeable and friendly and made the process very easy and quick. At pick and drop off at FC Simpson Lime all 3 of the gentlemen I worked with were all friendly and made the process easy to understand. Pleasant experience all around!

JENNIFER LYNN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G. 
Évaluation :
5

Quick return and very friendly team at this location. Nice farm supply store with pumpkins and other stuff available.

Christopher A. 
Évaluation :
1

We always enjoyed going here to get plants and the staff have always been nice but today was completely different! Yesterday I picked up a uhaul trailer and the normal staff I usually see were very nice and things went smooth, I was told when to have the trailer back and I was on my way. Today I brought the trailer back and pulled in to Simpson lime and decided to pull around back to park the trailer in the uhaul lot…. Well I guess that makes me stupid! Some old man came around in his utility cart yelling that I need to check in first and that I'm stupid for pulling around (no instructions were given for return) this obviously pissed me off having some grumpy old business owner yelling at me calling me stupid so this led to several words being exchanged. Note to mr grumpy, Next time someone drops off a trailer and you don't like how they do it, just remind the customer that next time you prefer that they come into the store first. You have lost a long time customer.

Ben D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome W. 
Évaluation :
5

Service and the trailer were outstanding. Couldn't ask for more.

PAUL ANTHONY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE DALE H. 
Évaluation :
5

Some of the electronic messaging did not work properly. Otherwise all was very good.

DUANE RICHARD J. 
Évaluation :
3

The attendant pushed my seat back to back the trailer for me, now my seat is stuck and I cannot reach the pedals on a manual drive. Nobody there offered to help me after a few trys of fixing my seat. I wish I never paid for UHaul insurance because now my trailer hitch lighting system is still wrong and my seat won't work. I should get 70 $back just for all my delays on the road and for having to fix problems alone.

Janet S. 
Évaluation :
5

The staff at FC Simpson Lime are so helpful and friendly. It was a pleasure doing business with them.

Chadwick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK JOHN M. 
Évaluation :
5

Super nice people

Lawson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Staff was awesome, helpful, informative, no improvement necessary.

Ronald M. 
Évaluation :
5

Fast, excellent, efficient Service with clean equipment!

Terrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keenan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel W. 
Évaluation :
5

These folks were awesome. I reserved my TD on line at the Marysville location. Got a text, email saying everything was good to go. Drove 1 hour to get there, they were closed on Sunday's! Wait what? So go back on line to find the closest location open and wound up at Sampson's! Again they were awesome and oh by the way, they had my unit reserved at their location! Uhaul sent it to them, however never informed me.

LESLIE JAMES C. 
Évaluation :
5

The truck was in bad shape the front end loose and pulled the left it sucks gas I drove it 53,6 miles and it cost me 37 to fill it back that's bs I spray the door hinges with w-d 40they were so dry I would have taken it back if I was going for a state to state no cruise control y need better maintenance on them .

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH ILENE C. 
Évaluation :
5

These employees went above and beyond assisting us with our rental and getting our towball to work. I would certain rent from them again and highly recommend them to others.

Robert C. 
Évaluation :
5

I reserved the vehicle and gave my credit card info probably had 12 or so follow up calls and texts. Once I've got my reservation I really don't see the need to keep with the calling and texts for 2 weeks I work nights and being woke up is a bummer. you have my credit card I have a confirmation email leave me alone .

joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Great Customer Service! Thanks again!

Clayton G. 
Évaluation :
5

Great People

Michael H. 
Évaluation :
5

Nice treatment, I received the guidance for the trailer.

Daniel C. 
Évaluation :
5

Very fair, honest location. Will use again and recommend.

Gregg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley W. 
Évaluation :
5

Some of the best service I have ever had. Very polite and nice. He was patient with ne ans walked me through the entire process and made sure it was correct. Would definitely use them again.

JOHN LELAND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE C. 
Évaluation :
4

Your check out process is ridiculous. You either 1. Need to CLEARLY tell people the process BEFORE returning the truck or 2. Eliminate it altogether. It is completely impossible to get odometer readings and pictures in a truck you've already locked and dropped the keys on the lockbox. Those requirements are idiotic.

Melissa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MICHAEL P. 
Évaluation :
5

This location needs no improvement. They are very polite and helpful. I will use them again.

BRIAN THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Place is always clean. We're return renters. Staff are very nice.

Ken G. 
Évaluation :
5

Fast, friendly service! Great people to deal with!

MICHAEL JOSEPH N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet R. 
Évaluation :
5

Very disappointed in the trailer! No Jack to lift up tongue it's to heavy to manually pick it up. I will not ever rent a uhaul trailer again! Hurt my back trying to get it off the hitch! I had a lot of trouble!!!! But FC Simpson -the people were great! No problem there but the trailer itself with no Jack is where the problem is. Like I said I doubt if I'll ever rent one again!

RAND ALAN K. 
Évaluation :
2

When renting a u-haul. They start rental and then wait on all other customers that come in after you making you wait. Rental should take few minutes turns into 45 minutes I don't have that kind of time

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS ALLEN B. 
Évaluation :
5

Excellent place to work with, very friendly and I will always go there and will tell others

CAROL ANN M. 
Évaluation :
5

The gentleman who checked me in was so nice. It was a very stressful move and it was nice to be treated so kindly.

Diane N. 
Évaluation :
5

Everything was absolutely perfect!

Ron V. 
Évaluation :
5

Very friendly and helpful staff.

BRENDA KAY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

The truck ran great, your rates are reasonable, and the people were very friendly.

JOSEPH G. 
Évaluation :
1

Way too many furniture pads. Was told ubox would be stored indoors at storage location near final destination and it was stored outside in the elements. Damaged to personal belongings yet to be determined.

Tim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Great people, easy to work with and did the check-in quickly.

BRUCE MORGAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

We had A LOT of trouble using the self check-in service online and on the app. My wife called customer service and was on the phone for about 35 / 45 mins with a representative, the representative could not fix the issue and could not give us the code to get the key for the truck. After the representative failed at getting us access to the account she told my wife to hold on the line and she would find a location open near us. After a few more minutes on hold, the representative come back on the call to say sorry there are no open location's in your area. U-haul was very unimpressive and unprofessional in this situation. So we started heading home and the gentleman from FC Simpson Lime Co called my wife, We drove back to the location and the gentleman there come over and opened up the building to file out the paperwork and get the process going. * On A Sunday *. If not for the folks at FC Simpson Lime Co my wife and I would have missed our deadline. Thanks FC Simpson Lime co. 12/27/2020

DANIEL KENNETH S. 
Évaluation :
5

Everything went smoothly!

NANCY LEANN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
1

man decided to have a political conversation with me. ended up telling me to never come back because my vue on what's going on is different then his. wow

Dylan M. 
Évaluation :
5

The customer service here is by far superior. The guys were very helpful and kind.

RITA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DICIE JANE R. 
Évaluation :
5

Very nice people.

Alan L. 
Évaluation :
5

Workers were awesome! So much help and patience.

AMEY LYNN E. 
Évaluation :
4

I was in contact with 2 UHaul people on the phone before and we agreed that I drop off the truck in Hard Mi to save money. On the day to drop off the truck I checked the paper and there was another drop off location Ludington mentioned. I dont understand why this was happened and confused me. It seems your system is not working and the customer has to double check everything. This is not customer friendly

matthias K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
5

After having trailer reserved for 2 weeks, received email day before picking up trailer that reservation had been changed to anither location and then the duration of rental had been changed from 2 days to one week. Then when i had to use a different vehicle, had to have reservation cancelled and i had to create a whole new reservation.

Donis H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE ELAINE K. 
Évaluation :
5

EAsy same day online reservations, staff was friendly and a nice little shop to look around while you wait.

BARBARA JEAN H. 
Évaluation :
5

Absolutely wonderful customer service!!! So professional and helpful!!! Made a stressful move better! Merci.

caren K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD ORVILLE R. 
Évaluation :
5

great customer satisfaction and service. nice and reliable. made life so much better

Thomas S. 
Évaluation :
1

FC Simpson dose not have the proper equipment to do the job. We had to get more pods because of his inadequate ability to do the job.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY ELLEN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
3

Ridiculous that I scheduled a drop off online one week earlier in fort Gratiot and your company calls me half way through my rental, changing my drop off location, forcing me to change my plans and drive 20 mins there and back out of my way. Very unprofessional.

GABRIEL JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

The support staff was friendly and helpful. Smooth transition.

Donaldraymond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN B. 
Évaluation :
5

Used their services twice.. Great customer service

Ramona O. 
Évaluation :
4

John was very personable and took care of me very well.

Philip H. 
Évaluation :
5

Excellent customer service upon pickup and return!

Alyson M. 
Non les évaluations ont été soumises pour cet établissement.

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