Évaluations des clients Federal Heights Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Federal Heights Storage

Cote générale :

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Nancy C.
Évaluation :

On line check in process does not work. How would we get the keys? This location has a small sign in the window, otherwise nobody can tell this is a U-haul. The gentleman at the check out wanted 3 names as a POC and to call them. This should have been mentioned up front. He was very disorganized and flustered. I will not be coming back.

Clayton G.
Évaluation :

The truck itself was fine, but dealing with converting from a regular u-haul to a truckshare took about 45 minutes, making me late. I had to call the 1-800 number to get it converted, since it wouldn't let me do it on the app or website and the office was closed. Luckily there was someone there who also worked at the storage facility. I also had to get the proper lockbox code from the guy in the office, because the one on the app didn't work.

Joseph M.
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Filthy dirty truck, left on empty, not a safe location to leave car, has to move to a different location.

Byron G.
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Your U-Haul app is horrible because it does not allow save between screens. One mistake and you start all over. Also, this location had not checked in the vehicl

Rodney N.
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Give a courteous call before you have someone come and tow away something you're paying to rent. Never will advise people to rent at this place. Got my personal property and money in the rental can.

Julie G.
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The online check in was incredibly difficult and the truck was not swept out, and was basically on empty when it was picked up.

Christopher J.
Évaluation :

The storage unit person on duty had absolutely no idea how I could "pick up" the truck with the online features, had no clue how to walk me through it, and the online service makes a total hassle. no one even informed me I would do this all online in advance so I was lucky I had internet access with my phone to do it! Turn the process into in person signing, ditch the "car share" online bit or make your site more user friendly at least. It's total garbage and took us 40 minutes to accomplish what could have taken 10, after waiting 25 minutes for him to "come back from walking the lot" and tell us it needed to be done online. Never. Ever. Using or refering U-haul again.

SUE B.
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Le client n'a pas laissé de commentaire.

Nicole S.
Évaluation :

The pick up process was a nightmare and if we would have had the chance and time we would have cancelled and gone to a different company.

Concepcion G.
Évaluation :

ANSWER THE PHONE!!!!!!!!! Due to COVID19 customers cant just walk in, they are forced to call the office where they are picking up their U Haul. Problem is nobody answers the phone. I called multiple times and had to knock on the door and yell to a second floor window to get any help. The office worker was kinda rude and condescending :( Then the gate wouldn't open for us to get out of the lot, and the office employee never answered the phone. I called over 5 times and never got an answer. We had to wait till someone else left, so that we could piggy back behind them. Totally wasted 20 or 30 minutes trying to get the gate open so we could leave. Then the drop box has no sign and its very confusing where to leave your keys. Overall a terrible experience, very poor instruction and help. And i wasnt even given the correct dolly that was ordered.

Mary S.
Évaluation :

I have a hard time rating them as they were closed due to the virus. We did get into the lot when some other person with a storage unit opened the gate but then we were stuck inside for about a half hour until someone else came in. I did the after hours checkout which went fine and dropped the keys in the office door slot. I left a message for the location but nobody has called mr back. Strange time in this country.

Donna T.
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Le client n'a pas laissé de commentaire.

Greg W.
Évaluation :

This experience renting from U-Haul was top among many previous events. The transaction was smooth and easy. Thank you.

Janis A.
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Great experience! No issues at all. Will definitely use them again and refer to friends!!

Alexander G.
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Le client n'a pas laissé de commentaire.

Angie M.
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The administrative assistant or office manager was a delight! Very pleasant polite answered calmly questions. Walked me to the van she made the time to ensure the text message I got to verify the gas and milage was working correctly. It wasn't, so thankfully she was there so I was able to verify with her what the actual milage and gas was so I was able to leave with my rental. Businesses need more human interaction with excellence and not electronics since it's apparent the verification process isn't working for uhaul.

Angela V.
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This is our go to place to rent moving equipment!

Angela V.
Évaluation :

Customer service was great!

dezyre m. | Réservation |
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Brandi was amazing, she was super friendly. After a mix up with a reservation and a misunderstanding she got us in smoothly and was super helpful!

Lauren B.
Évaluation :

My agreement said the fuel tank was 15/16 full. The gauge in the van was around 3/4 full (which I have a picture of). When I filled the van with gas at the end, I filled it so the gauge was closer to F compared to when I started. I still got charged for extra gas. Either fix the fuel gauge in that van or be honest with your customers about much gas the vehicle starts out with.

michael m. | Réservation |
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Upon arrival Federal Heights Storage said they would not honor our storage reservation through UHaul. Their employee was very rude and offered no assistance. We had to find a new storage company.

emily k. | Réservation |
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Never got there because they close so early.

Latoka R.
Évaluation :

The representative was on top of her game. I truly appreciate her assistance.

Jeffrey P.
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Le client n'a pas laissé de commentaire.

Bonnie R. | Réservation |
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Upon arrival at 530pm the storage company was closed which was very disappointing.

Gail K.
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Le client n'a pas laissé de commentaire.

Linda B. | Réservation |
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Everyone was so very helpful, specially Pearla. She helped me find someone to help me unload my truck. I'm 66 year old woman and tried to do it myself and couldn't. , so the help was great. LJ Brown

Jason W. | Réservation |
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Fantastic attitude, front staff exceeds all expectations. Informative and friendly made the process fast and easy

Tracie M. | Réservation |
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Pleasant front desk consultant

Michael W. | Réservation |
Évaluation :

Never visited the facility, but am being forced to leave a review to get my money back.

Steven E.
Évaluation :

No one was in the store when I arrived. I called all the numbers no one answered. After an hour of calling and contacting uhaul. I finally found the employee. They did not know how to give me the keys. They told me I needed a 4 digit code for the drop box....then realized they were wrong. It took me 1 and a half hours till I finally got my truck....The gas tank was not full...it was even under 3/4 tank. The worst possible service....

MARIA Y. | Expérience générale |
Évaluation :

None

Linda M.
Évaluation :

There was confusion about pick up with my reservation as to where it was and the lock box did not work so I was not able to pick up my vehicle when I was supposed to the vehicle was dirty it had stuff on the inside I complained and was supposed to get at least a $50 refund because I could not get my vehicle when I was supposed to but I have not had any word or any site of getting my refund I am 100% disappointed and frustrated with my U-Haul experience. Note that as far as I can tell the person that helped me at the location who apparently doesn't technically work for U-Haul she works for the storage company but takes care of the U-Haul things there was very nice and very helpful and very patient with me and worked very well with me I would recommend her but I have nothing good really to say about my U-Haul experience except that my truck did run and I was able to do what I needed to do

Steven M.
Évaluation :

Great. User friendly website. User friendly customer service.

Anthony T. | Réservation |
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After I got my needs straight .IE a container not a truck. She fixed me right up . Everything went fine no problems at all. They were great.

Robert A.
Évaluation :

I thought when I was selecting a time it was set. I would have prefered that. Or somehow have it stated more obvious that time is subject to availability

Angela H.
Évaluation :

The truck was very dirty inside the cab and back of truck and im being charged for it which is horrible business practices but customer service at location was good very nice

James T.
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The location was great. A little mix up with time they opened, but not a big deal. The original confirmation was the issue. wrong pricing, discovered at location with a nice adjustment to my final price. Not Locations fault. They did great

Diane C.
Évaluation :

The two women in the storage office were rude and snotty. They were of no help at all. They didn't know the password so we could connect to their WiFi. We ended up calling UHauls 800 number and they directed us. This rental was for business use and it made us 1 hour late to our event!!

Amadita T.
Évaluation :

well the sighn says rent for 19:99 but was charged 29:99

Andrea M.
Évaluation :

Great Customer service! I was in and out in no time. Had the van ready to go.

James B.
Évaluation :

I would have given 5 stars but my final bill included a charge for a lost hand truck which I didn't rent. I only rented a truck by itself with no extras. I sent an email to U-Haul and was given the proper credit but it shouldn't have happened. Also, the interior smelled like someone had slept in it. Keeping the window down took care of it but the truck needed an interior cleaning. Otherwise, everything was OK.

VERNICE W.
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Le client n'a pas laissé de commentaire.

Rosalie E.
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Le client n'a pas laissé de commentaire.

Tim O.
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Great and easy woman to deal with, very friendly and easy going.

Linda M.
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Nothing

Linda M.
Évaluation :

Be available to release the rented vehicles on time. Do not schedule other business to take place during the time a customer has scheduled. OR make sure there is someone else in the office to handle the regular duties. I was late leaving my former residence due to the office being closed for approximately twenty-five minutes, thus delaying my move.

Preston P.
Évaluation :

Convenient location, which was actually closer to where I was; glad my reservation was easily pulled up and honored, considering I was on a time crunch with my move and the van I reserved at another location still wasn't returned by that person using it. Was thankful for the assistance at this location I used instead in getting a van rental when immediately needed.

David L.
Évaluation :

The signing. In process was ridiculous, the locator couldn't find us, when we called customer service they told us we needed to download Firefox and be connected to WiFi. The uhaul location is in a crap part of town with no WiFi and I can't believe they expect you to download a separate browser, non of which is on the website. The customer service was rude and told us we were the only ones to ever have these issues which I highly doubt. The whole process to get the van took a full hour and customer service kept saying there was nothing they could do. Finally we got manually checked in and we use the van and dropped it off the same night and called uhaul to make sure that was all he needed to do and they said he “was noted” in a very rude tone. I got 4 separate calls this morning asking if we still had the equipment we rented. They thought we rented a dolly, we didn't. when I corrected them that we had a van and it was already returned and checked in over the phone, they hung up, then called back because they couldn't find the key. My husband put it in the lock box where the woman on the phone told him to put it, but the yound woman on the phone was used to people dropping it in the door. It just seems like there has been no training or any idea how technology works. The whole ordeal was very frustrating and customer service was very rude. We won't be using uhaul again.

Jenn D.
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Le client n'a pas laissé de commentaire.

Jessica K.
Évaluation :

This location did not have the equipment they listed they had. Instead I had to pay more money for more hassle and received extremely poor customer service from the location. U-Haul the company was great assistance, but this location is more than difficult to work with. It is worth the time to go to another location (there is even one across the street!)

Sharon M.
Évaluation :

Nothing. Everything was super smooth.

Chuck L.
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Le client n'a pas laissé de commentaire.

Edward E.
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Le client n'a pas laissé de commentaire.

Naveen C.
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Le client n'a pas laissé de commentaire.

SHAWNA C. | Premières impressions |
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I was greeted politely and set up was quick and enjoyable. The unit itself was clean and the correct size I needed. Price is great. Customer service was phenomenal. Impressed.

SANDRA J.
Évaluation :

Justine is such a sweet person. More people like her!

Wade C.
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Le client n'a pas laissé de commentaire.

Wade C.
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Le client n'a pas laissé de commentaire.

BYRON G.
Évaluation :

UHaul needs to know that their website sucks. I actually arrived at the Uhaul center at 80th and Federal Street for my truck. The desk person had to do a lookup by my phone number to convey that I had to go to another location 12 blocks north. Apparently, there is no master directory by location number (#4761??) that you can just look up. Or at least this desk person had problems trying to look up. Other than that, great truck, great service, and good pricing.

James L.
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Le client n'a pas laissé de commentaire.

Kimber P.
Évaluation :

Super helpful, knowledgeable, and friendly!

Ricardo L.
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Le client n'a pas laissé de commentaire.

JENNIFER C.
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Le client n'a pas laissé de commentaire.

Tim M.
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Not a thing.

ANDREA M.
Évaluation :

Quick, Friendly and Clean.

Rachel R.
Évaluation :

Worst experience I have had, would never recommend this location or Uhaul ever to a friend. No one knew what they were doing and were not helpful at all. They didn't know what was going on and ended up getting over charged 15 dollars for their errors. Also when I tried to get ahold of them to discuss the situation no one answered.

Charmaine Z.
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Le client n'a pas laissé de commentaire.

Rome F.
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Le client n'a pas laissé de commentaire.

THERESA M.
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Le client n'a pas laissé de commentaire.

BARBARA S.
Évaluation :

Very nice and helpful staff

Chad B.
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Le client n'a pas laissé de commentaire.

Nathan W.
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Le client n'a pas laissé de commentaire.

Theresa M.
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Le client n'a pas laissé de commentaire.

Nancy V.
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Le client n'a pas laissé de commentaire.

Mikael M.
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Le client n'a pas laissé de commentaire.

charlene D.
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Le client n'a pas laissé de commentaire.

Raymond M.
Évaluation :

I will be using this service again in the near future.

will F.
Évaluation :

The staff was friendly and I was out the door in no time, thanks!

Candice M.
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Le client n'a pas laissé de commentaire.

Lorenzo M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
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Very friendly! Very helpful. Great experience!!

Jeffrey R.
Évaluation :

Great employee!

RAJEEVA K.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

Aaron H.
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Le client n'a pas laissé de commentaire.

Kenneth S.
Évaluation :

The lady who helped us was very friendly and explained the rental program and estimated cost. I have used this location before and this is why I came back to them.

Mary T.
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Le client n'a pas laissé de commentaire.

Andrew T.
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Le client n'a pas laissé de commentaire.

SANDRA C.
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Le client n'a pas laissé de commentaire.

Christina K.
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Le client n'a pas laissé de commentaire.

AARON H.
Évaluation :

Le client n'a pas laissé de commentaire.

zachary B.
Évaluation :

I was grumpy from moving, but Nathan was excellent!

ILIYANA I.
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Le client n'a pas laissé de commentaire.

Susan E.
Évaluation :

I was disappointed that there wasn't anyone in the office when I arrived to pick up my vehicle and I had to wait. I was there at the pick up time designated on the website, so that was a little inconvenient in that it set me back as far as getting the work done.

MICHELLE H.
Évaluation :

Andrea was wonderful to work with, helpful, professional and friendly. The van was clean and perfect.

CHERYL G.
Évaluation :

I can't seem to see anything your staff needs to improve on. The guy who helped me talked slow enough for me to understand and was quit polite. He took the time to explain everything to me. Offered me some great deals. I wouldn't go any where else. I would highly recommend this location to all my friends, for sure. Thanks for your time you spent with me. Cheryl Gavito.

Danielle C.
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Le client n'a pas laissé de commentaire.

Richard D.
Évaluation :

new vans are awesome

george E.
Évaluation :

The people here were very helpful and friendly. I would highly recommend them to anyone. I appreciate their help in making a difficult move from San Francisco to Denver as painless as possible.

james V.
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Le client n'a pas laissé de commentaire.

CORY G.
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The attendant was exceptional and it was apparent that the owners take great pride in their establishment. Awesome experience. Thanks. Keep up the great work.

Lou B.
Évaluation :

Representative was efficient and explained all the terms & conditions thoroughly. Van was clean and in good condition.

Jeff M.
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Le client n'a pas laissé de commentaire.

Donald W.
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Le client n'a pas laissé de commentaire.

Mark V.
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I would not change a thing. U-Haul representitive did an outstanding job. Covered all questions before I even had a chance to ask them. Thanks U-Haul!

PEGGY O.
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Le client n'a pas laissé de commentaire.

bonnie P.
Évaluation :

Price is good, customer service good.

Curtis D. S.
Évaluation :

Heidi did not have the access code to enter my pre-arranged rental. Overall wait to pick up the vehicle was 20 minutes. While working up the paperwork I advised Heidi I did not want to rent a dolly. She said she would be sure to remove that when I returned. Upon return she worked up the final invoice, which included the dolly ($7.00) and the CDW (which I did not ask for. Nor did she ask me if I wanted that option), The 2 items cost me $17.00 that I should not have had to pay. I told Heidi I did not appreciate her over sight and promptly left. I realized if I had attempted to have her correct the invoice to refund my $17.00, I would have had to endure another lengthy wait and frustration. Please remit the amount I was overcharged to Dan Sessoms, Owner Barerfoot Flooring, LLC 2000 W. 92nd Ave., #169 Federal Heights, CO 80260 303-619-9878

TANNER D.
Évaluation :

Good job, very pleased with the service. Keep it up. Tanner

Charles U.
Évaluation :

Your mileage prices are rediculos, I came in expecting maybe $30-40 but ended up paying $90, for a truck that is lists at 19.95 Asking to pay milage and fill the fuel is double dipping the customer. I absolutely would not reccomend your service to anyone!!!!

Non reviews have been submitted for this location.

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