Always professional and pleasant. I won't go anywhere else
gloria m
Customer Reviews for Feed Trough
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I was charges 3 times through my debit card but I only rented 2 separate days in 2 different vehicles. The miles that I drove are not the same as the miles I was charged for driving. I'm on Oahu north shore. One trip to Mililani is not equal to 121 miles.
wendy w#Grateful such a convenient location North Shore next to gas station and convenience store restaurants post office a perfect place to get some ice Extremely close to the bus stop cheap return back to the airport back to Waikiki I will definitely be using you guys again and telling my friends and family mahalo
Bruce HSuch an amazing experience. Easy t And efficient to deal with. I'll be coming back. Mahalo!
Joshua WGreat service
christine cNeed to fix the truck radio , it doesn’t catch any stations around most of the island
TIM RI had a stressful situation and not a lot of time to get things solved. The lady and gentleman were extremely helpful and kind. I really appreciated their customer service. A little kindness goes a long way.
angela fI initially tried using the app to pickup before the location opened. The app was impossible to use. I spent over an hour trying to get it to work--it took 15 minutes to verify my location, it wouldn't scan the back of my license, and then I was told I needed verification of my employer, a copy of my passport, and an outside reference to get the keys. When I spoke to a representative on the phone there was no explanation as to why. There was no advisement beforehand that I would need these for off-hours pickup either. I spent over an hour trying to get the app to work and it was absolutely garbage. The hours the website had for the store were wrong (by 2 hours), and someone who worked at Feed Trough helped me (she said all my documentation was correct in the system--she had no idea why it wouldn't work) and I was free to go within 5 minutes of talking to her. If you are going to offer an app and off hours pickup, it definitely needs to be better than this. I had people waiting to assist in my move and this threw my day off considerably afterward.
AMMON LWorker was rude. Did not give proper instructions. Did not give a quote before charging my card. Did not inform of extra charges if mileage went over a certain amount.
alisha pI didn't like starting out with an empty tank. I'd much rather fiil before returning
KURT TStaff were unprofessional and acted as if I was bothering them when I had questions. Was not provided my billing statement when I dropped the keys off during work hours because staff said they'd "get to it in a few minutes." Was charged a ridiculous amount of money for a short trip, and it was well above what was projected. Definitely should have went through Home Depot and I would not recommend this location to anyone.
Rachel BAlways fast and friendly service from the staff at this location.
MILTON NExcellent customer service from the main manager (not at the pick up site).
Matthew CAlways excellent customer service from the staff at The Feed Trough. I've rented multiple times and never an issue picking up and returning.
MILTON NEverything was great! Associates were all very friendly and helpful!
Gerald dMy experience with this location was excellent,I would recommend this location
neria mThe hours did not match the hours that uhaul provided.
VanessaJ OI, submitted a comment yesterday concerning NO TRUCKS allotted to Waialua Feed Trough ! I, was told that they buy their vehicles, ( no they don't ) and they choose which vehicles they need , really, and I, was told they own the Rental Business ( they don't ) . Why do you guys lie to customers,,? Why can't you service their vehicles . Let's see how far I, can share these issues, on you ! You couldn't even call me back and I, rent many vehicles a year from you too ,,,,Maybe you want to give preferential treatment to the tourists in Waikiki , ! The Hawaii groups would be interested in researching that point …Please service Waialua Feed Trough vehicles as required and satisfy their customers needs for vehicles ,,
TIM RThe truck was clean but the just driving down a normal paved road felt like I was driving down a gravel road. Engine was shaking the truck side to side. It was super bumpy and shaking. Engine pickup was poor.
Nathan BPerfect service
TIM RNo comments. This is my third rental from this location and service has always been exceptional.
Milton NNeeded wiper fluid and air in the tires
THOMAS GCustomer service personnel was unprofessional, made comments re the reservations were for 3:00am. I apologized over the phone that it should have been 3:0pm. When my husband went to pickup the uhaul she again mentioned it to him. Just irritated him. I suggest being more polite.
Isaac MGreat service really helped me so much !
TIM Rit's was dirty and they tried to charge us twist
Trevon hWhen we went to drop off the van, the key would not fit in the mobile drop box. It's a Sunday and the physical location is closed. I had to wait on hold for 15 minutes to get through to a U-Haul rep to figure out what to do. The key is in the passenger side with the back doors unlocked.
Kylie VAlways nice amd helpful.
DAVEN IThe only thing I didn’t like was that I couldn’t figure out how to adjust the steering wheel.
Ginger BThere was a delay in reporting that I have returned the trailer I rented. I called the location and they corrected this information. Merci.
christopher sEveryone was helpful and friendly.
gloria mI was charged $148 for charges that do not make sense as well as the contract wasn't presented to me until 5 minutes ago today. On the contract it says that I was charged $110, but my bank account was charged $148. This is the worst experience I've ever had before.
Christopher HIt's so convenient to be able to rent a UHaul in Waialua. My experience was great from the moment I called to reserve a uhaul van. The van was spotless and ran well. The people I dealt with were friendly, informative and clear about the costs. I will definitely use this service again and highly recommend it to my friends!
chris pThey charged us for pads we didn't use, they charged us for the gas when we filled it up. Don't rent from here.
Stephen FWe had immediate responses. No waiting for reservations. Easy and clear process. The return process was easy and clear also.. Mahalo.
necee kThose guys rock. Sorry, but nothing to suggest!
ROBERT BThe truck I was guaranteed was not available.
Clay CExperience was very good. Simple process, loved it. No recommendations for improvement on this time.
catherine mI returned the truck early and the employees did not mark it as returned. For 2 days I tried to get ahold of them and corporate to confirm that the truck was not overdue/missing before it was eventually resolved.
Rachel MStaff was very friendly and helpful, Thank you!
crystal bIt appears people have been trying to siphon gas from these trucks. The gas caps were off with garden hoses laying near by. The app was miserable. I wasn't expecting to have to use my phone so much to rent the truck. I had to download the U-haul app, enter my information (which I already did when I made a reservation online), take pictures, send pictures… I'm basically doing all the things a customer service rep should be doing and it cost me an entire hour just to go through this process!!!!! I rented the truck from 10-2pm but only got 11-2pm because I was working with the app so much. Angry!! It seems U-Haul has steered away from good customer service. The typical American trend of corporate America! Stick it to the customer! We also reserved a dolly through the website, but after loading the app and finding our reservation, the dolly was gone! Never again. I'll be warning my friends of this as well.
Brian LMeasures need to be taken ahead of time to make sure reservations are squared away. If something comes up, you cannot give customers less than 5 hours to try and come up with a solution. If so, there needs to be an actual discount applied. Furthermore, the cleanliness of the vehicles must be taken into consideration. Don't offer a truck 30 minutes after another person has used it. There is not enough time to thoroughly clean and inspect the vehicle.
Desmond JThe people at this neighbohood location are very professional and knowedgable. They were totlly prepared for me rental. it took ledd than 5 minutes from arrival to chek out
Donald PGreat service, thank you !
TIM RFast and easy pickup and dropoff, a very convenient location for north shore residents.
Lisa KA better customer service
RACHEL SThe vehicle registration and safety check was expired dated 6/21 it's now Aug 2021. The person who check the vehicle didn't do a through job.
ronald aGreat people Great service Easy access and return
Steven VI was so completely happy with my experience. The staff was on top of it and so aloha it made my stress melt away. I will definitely only use the Feed Trough anytime I need any truck or trailer on the island. A+
Casey LThe van smelled like it had been used for livestock.
Nathaniel SThe Uhaul app needs work. It's suppose to be more convenient and fast however it takes a lot longer to process everything through the app than to walk in. Also the truck definitely needs some maintenance. It sounded horrible and like it was going to blow. Would not recommend
Jonathan OThe app does not seem to work well.
TREVER FReserving via the web is often hinky with U-Haul, but talking with the folks at Feed Trough directly is always helpful and efficient. The check in/check out process there is quick and easy.
Kendall PTow dolly was had cracked fender well and was ratteling abnautiously and indicated light cord was not working ahead to end up getting another one. Tow dolly ramp was missing pin only being secured by a rubber elastic string
Khaliq BI booked the bigger truck. When I arrived they gave me the much smaller one which meant I had to take 4 more trips and pay the movers and extra 300$. Total fail. Super disappointed. Poor service all around.
LYLE CThe only problem was with corproate UHaul. When we arrived for our 7am appointment, the website was down nationwide. No one at UHaul was able to help us, and the store wasn't yet open to assist either. We didn't get to pick up our truck until 8am - one full hour later.
Lucia MGood service very friendly
Zachary BUHaul is so easy to use. No reason to stress about hauling your stuff when you can just rent a van.
Karli BGreat easy rental experience!
Aaron L