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Martin M
Customer Reviews for Fenelon Falls Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good service
Debbie LIt's worth to rent a UHaul staff is very Professional @ Fenelon Falls name Nicole . Very accommodating excellent service. Merci
Ruby CThe staff was great friendly and very professional and knowledgeable with the information to help me with my move Thank you Nicole
Alex MGreat service. The trailer we used was well maintained and clean
CURTIS LThe staff member Nicole was very helpful and very kind as I wasn't having the best of a day. Respectfully Debra
Debra Z | Expérience généraleOriginal drop off location wouldn't take a trailer. U-Haul found another location over the phone
jim dThank you!!
Ken CI would consider having a broom attached to the inside wall of the box for customers to sweep out the floor box. This is especially prudent during the winter months when the box floor becomes extremely slippery if snow is brought into the box off of footwear.
Greg MThe lady I fenlon falls should be running your company. She was awesome. Took care of the problem right away. Nice and very friendly unlike every other person that I encounter at u hall.
matt BDrop off was easy ; as was the app
Brent WThe customer service was superb. I was provided with the rental options in a pleasant and professional manner and left feeling confident that we agreed on the equipment which provided the best return on my money. It is the small things and friendly problem-solving interaction that makes all the difference, and the representative at this location made that happen. P.
Perry NThe staff was extremely friendly and helpful at drop off. This was greatly appreciated.
Sigmund MThe staff are very nice and welcoming. I would definitely use this location again and recommend it. Service was excellent!
Justina FNothing. The whole process was quick and easy. The staff member was very knowledgeable and friendly. All was good
Alice FLove this young lady, very helpful.
LouAnne GThe staff are pleasant and helpful
paul mGreat friendly customer service!!! The place was clean and the yard was large so it was easy to hook up and drop off.
Jim Pi am confused with fuel charge as i refueled to origional level as stipulated before returning truck ?
gary vThis was very straight forward, we were told to pick up truck at 10am and we did. The only thing that was not in order was the phone call we were to get from head office the day before, they did not call so we were left wondering if there was going to be a truck there for us.
GLEN SThe customer service could NOT be better. Extremely friendly and helpful and kind and go over and above! Exceeded my expectations! Great value too!
Rosemary BNicole was very professional and well informed
randy gBoth ladies I dealt with were awesome. Very friendly and super helpful. Thanks again for the help.
ken cSuper clean unit. Efficient, friendly admin. Was so convenient for us. Would definitely recommend to others.
SARAH C | Expérience généraleI do not normally complete a review. Keep doing what you are doing! I can't think of anything to improve. It was a pleasure to deal with you. The equipment and customer service was excellent!
Maureen BI was pleasantly surprised by my experience at Fenelon Falls Storage. I rented a truck and storage unit. I have no complaints. The staff was pleasant and helpful.
Steve DEquipment was there as promised, and in good condition. Check-in was smooth and return was quick and easy.
Victor SNothing maybe to be open on weekends would be good
Colleen MThe facility is excellent. The staff was very helpful and accommodating. I received great service with both U-haul truck rentals and storage units. I would not hesitate to use them again.
Steve D | Expérience généraleExcellent service everytime. Close to home .Keep up the great work Fenelonfall location.
Warren CExcellent storage locker facility! Very clean & well maintained! Nicole, who is the contact employee in the office, is so helpful & friendly!
LESLIE K | Expérience généraleMy only suggestion would be to include the tool for hoisting the trailer in the rental in case the trailer needs to be detached from the vehicle. Most trailers include a wheel/hoist as part of the overall structure - this trailer did not - nor did a hoist come with the rental.
Les KHighly recommend this facility. Stored most of my homes interior quality belongings for over a year and a half with no issues.
GRANT R | Expérience généraleIn the dark it was difficult to find without the cell phone light otherwise good.
Kajeandra RVery convenient
Tony MNothing needs improving....the booking lady in Fenelon Falls location was excellent, friendly, knowledgeable, patient and efficient, can't ask for anything better, sorry I didn't get here name....she made it a smooth pleasant experience....also young man who received the trailer on drop off location in Oshawa Taunton Rd. location was pleasant and efficient as well, overall I'm very pleased with the whole experience, well done U-haul team....David C.
david cGreat experience from pick through to drop off
Thomas MPicked up a replacement truck for the one mentioned above. We were moving from Bobcaygeon to Whitehorse. We got to Wawa 900km into a 5500km trip and blew a rear wheel seal. Good customer service to get issue fixed but cost us 2 days.
Chad BThe only issue was that the size of truck I had reserved wasn’t a available Otherwise customer service and staff were good and friendly
Brianne MFirst time I have used Uhaul and experience was good. Got whst I needed when I needed it. Customer service was very good. Definitely recommend it and would use service again if needed. Location is 45mins away which is the closest so if there could be one nearer thst would be great.
Mandy BCustomer service was excellent. Thank you
Yvonne WHi, We did a one way trip and in London i was told i could call the night before to extend the rental. The ladies were very nice and tried to help us but already had the trucks rented for 10am. Here's the issue i have, we scrambled to have the trucks back by 9:30am(which did) only to that the location was closed...that made no sense to me. Paul
Paul SExcellent service
Marcello PNichol was excellent. Will be back!!
ROBERTB KI had to wait for the person to arrive to finish my transaction. I left a message the day before and never heard back. They did not provide a reciept
Paul MAll was good.
ROBERTB KService amical
Calvin SCheryl and Mike were very helpful and very friendly. I was really happy with this storage unit. Thank you very much.
ERIN N | Expérience généraleThe rate is very reasonable . Mike was very friendly and helped me in finding the perfect unit for my belongings? He also accommodated me when, at the last moment, I needed it with a truck. I definitely recommend fenelon storage for all your moving needs.
Fran B | Expérience généraleEasy to find and the parking lot was huge to drop off the trailer..
Larry LI really don't think there is anything. The friendly service, vehicle and price were more than acceptable .
Fran BPick up truck earlier
Walter BExcellent customer service, and an easy location to access trailers and drop off due to spacious layout of yard and equipment.Much easier than tightly packed city locations.my new proffered location by far.
Darryl OExcellent customer service representative. A very efficient woman.
Ralph MGreat service!
Uldis TI found everything clean, the atttendant personable and had no problems to pass along
EDWARD IAlways great experience here
Sally FS.O.
Jason Jfriendly, fast, helpful staff
Glen RStorage unit was very clean and secure. Storage compound was also well maintained. Office manager was very pleasant and helpful.
JIM B | Expérience générale