Customer Reviews for Fenton Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

I'm so glad I chose to use U-Haul for my moving needs. It was quick and easy. The customer service was excellent. Thank you, thank you, thank you!

Évaluation :

3

Having this as a drop of location isn't very ideal. Especially if you are not a costumer at this storage unit. You need a code to get in and to get out. There is barely any place to leave the 20 foot truck. We had to call an emergency number just to leave. There were also two drop off boxes making it confusing as tow here to drop off the keys.

Évaluation :

3

I did not receive the appliance dolly that I had ordered. I tried to report and upload a photo during the check in process but kept encountering an error in the app and could not upload a photo and the app finished my check in process via a glitch. Nothing to do with the location but the app is a poor experience.

Évaluation :

1

Can't get in!!!!

Évaluation :

1

The trailer was back when it was supposed to be and they charged me 20. Dollars for after hours and it was there the day it was required and it was during the day before noon

Évaluation :

5

Very kind and help full in answering my questions

Évaluation :

5

Great experience. Both pickup and dropping the truck off were easy. The person who helped me when I picked up the truck was very friendly, helpful and informative.

Évaluation :

5

They were wonderful

Évaluation :

3

Took almost an hour to "check in" at pick up location due to computer issues with UHaul software. Staff was extremely nice and apologetic but it put me behind schedule. Actual truck did not have a ramp, could not get driver seat to move. Truck decals were all peeling off but truck was overall clean

Évaluation :

3

After hours drop off was difficult because the gate was locked and there were no instructions.

Évaluation :

1

First place was a liquor store on old rt141 Would not take my drop off. Even after had talked to them a week before. Took it to where I dropped it. Very. Crowded damage to both sides of my brand new motor home. All information on privious receipt confirmation.

Évaluation :

3

The location was great and the people that I talked with on the phone were super nice. The self-service pick up, on the other hand, was extremely difficult to use, finnicky, and just a pain. I highly recommend avoiding it if possible.

Évaluation :

5

Id say the only downfall would be the online part of the whole experience! Was having a bit of trouble with that side of things! But overall im still very satisfied!

Évaluation :

4

The staff were extremely helpful. First rate.

Évaluation :

3

Wipe down interior with a fresh smelling cleaner

Évaluation :

3

Have someone available to help hook up

Évaluation :

2

This was my first time using UHaul and I'm not sure I'll use them in the future. I ordered Dollie's and did not get them. It took three or four calls to get my money refunded for the equipment. I still have not received my entire refund. I'm still owed taxes on the amount. Not sure I'd recommend UHaul to anyone after the poor service I've been given.

Évaluation :

2

It took me 2 hours to get my truck. I was sent a code for a lock on the box to get the keys. The truck had the wrong lock on it. Uhaul directed me to the office of the location to get the right code, however, the office was closed. I called uhaul and there was a 60-90 minute wait to speak with a representative.

Évaluation :

1

The reservation was a terrible. The worst. The pick had no information and I called Uhaul, emailed them and then uhaul called me

Évaluation :

1

This location was very difficult to access for truck/trailer combo. I don't recommend this location for anything other than a smaller truck.

Évaluation :

2

We chose the self drop off option. When we pulled up, we were unclear on where to leave the uHaul, as the gate was locked and we did not have a code. We only knew how to do this after reading the other reviews of people who left their truck parked outside the gate on a steep hill. I would highly recommend that this location add this in their drop off directions.

Évaluation :

5

Great customer service. Very friendly and kind!

Évaluation :

1

I couldn't turn in the U-Haul correctly because the app wasn't working correctly and was then charged $20 for an after hours fee even though I had a 24/7 u haul rental

Évaluation :

3

The mobile site was not showing the online truck rental when I arrived, even after 10 minutes. The woman at the desk was very helpful in getting me set up. The mirrors on the truck were almost unusable due to the angle and height of our driver, and could not be adjusted. This was problematic with driving.

Évaluation :

5

I had a great experience here. The gentleman who helped me through everything made the entire process very pleasant and easy to understand. I would highly recommend renting from this location.

Évaluation :

1

Picking up the uhaul was fine. The lady in the office was sweet. When I returned the uhaul there were no signs on where to park it so we pulled it up in front of a gate next to where we picked it up. I'd accidentally locked a pair of my keys inside the uhaul upon dropping it off so I went to get them today. There was a smaller guy who was nice about it, and then a white haired guy on the phone. The white haired guy pointed his finger at me and went OFF on where we parked the uhaul. He basically yelled at me saying the fire department and cops were called bc the gate was blocked and how NOW THEY NEED TO PUT A SIGN THERE. .....a sign would've been helpful to begin with bc I wasn't told where to drop it off. The man continued to berate me and scoffed at my apologies and said it was a big hassle and that the guy driving the uhaul (my stepdad) was a "douche" for where he parked the uhaul. I had to step out before I said some hateful choice words. I would not recommend this place to anyone. He was very unprofessional and rude.

Évaluation :

4

Ordered a hitch through Uhaul a week prior to renting the trailer. The hitch shipped 5 days after I picked up the trailer. A spare trailer hitch does no one any good 838 miles from where they used to live.

Évaluation :

1

First problem was owner did not set up my 24/7 truck share reservation correctly. Second problem I was on hold with customer service for 50 minutes trying to get help, but no one ever answered. Finally had another location log in to my account and convert it to the truck share option so I could finally leave after an hour of trying to pick up. Third problem when i was returning, the app would not accept pictures of the odometer/fuel gauge so i could not officially check the van in. I then had to contact the office when they reopened the following day to finalize the bill. I will never use this location again and i will NEVER use the truck share option.

Évaluation :

5

Job well done!

Évaluation :

3

I couldn't get into the property. I was unable to get the code for the gate. 1

Évaluation :

1

Took over an hour to get truck. I ended up helping another couple in front of me find a location that could handle their one way rental. This resulted in me picking up the truck late and returning it late. Upon arrival, I found the gate locked. My son was just ahead of me he was locked inside the gate and I was locked out. Finally a car came that had a code to exit. I blocked the gate so my son could leave and left the truck inside a The gate and deposited the keys and contract in drop box.

Évaluation :

4

Nice front desk

Évaluation :

1

Representative falsified contract. Truck contract said it was at half a tank, actually truck had only a quarter tank of gas. Mileage was also incorrect, there where an additional 5 miles on truck that was not placed on contact. This was not the original place my reservation was made for and I was switched to this location one evening before pickup.. I do not recommend this location if the representative can not place correct information on contracts.

Évaluation :

4

The location was fine and their service was good. The service from uhaul was not good at time of check in. Online check-in on the website did not work and no one answered at the uhaul customer service number. I waited on hold for 15 minutes and then gave up. In all, I wasted 30 minutes of my day trying to check the trailer in.

Évaluation :

3

Average drop off location

Évaluation :

4

I would clean the windshield from bug splatters and dried raindrops prior having a client pick up the vehicle.

Évaluation :

1

Lot not accessible. No one answered the call, could not open the fence with Keypad. We were instructed to leave the trailer outside the locked fence, and disconnect the heavy trailer on a very steep incline, with the heavy unit almost rolling doen the steep incline, into oncoming traffic.

Évaluation :

1

The lady who was working was incredibly difficult to work with, like we were wasting her time. Very unfriendly

Évaluation :

2

The truck was not ready to be picked up. The self check in did not work. Took over half an hour to get check in after multiple phone calls and waiting on hold. Very unpleasant experience. Will not be renting from UHaul again.

Évaluation :

5

Make sure the gas tank is full or almost full so that the renter doesn't have to pay 1,09/mile to go out of their way and fill the tank. Between 1/4 and 1/2 tank isn't enough to start a rental on most will be taking it home and then onto a new home. My first stop was the gas station luckily it was up the hill from the rental place and I only incurred 1 mile but still I had to go out of my way to do it when I should have had a straight shot up the road from the rental location

Évaluation :

1

I was told I could return the trailer after hours at no additional rate. When I did return it, I unhooked it and stored it without any assistance from a Uhaul representative and I was still charged for a second day unknowingly, even though I was told I would not be. Then, after 3 weeks, I receive a receipt in my email with an additional charge on my card. Poor communication on behalf of this representative.

Évaluation :

3

I had my father pick this trailer up for me because he was the one with the truck. I placed the reservation online. I chose to not have insurance and selected the option of "pay uhaul immediately for any and all damage" When my dad got there the worker implied I had added insurance and my dad signed the dotted line and left with the trailer. I was emailed a copy of all the charges and was stuck with the insurance fee that I stated I did not want. I know this is only $8 but I did not wish to insure the trailer. I was already spending more than I wanted bc I had to upgrade to a trailer with a ramp due to availability which was $6 more.

Évaluation :

1

Went to 3 locations with reservations made on the phone with U-Haul and no one had the truck. This place had the truck finally but she tried telling me they did not and it was sitting right outside her window. Took abt 45 minutes to check it out. Very slow. Suppose to have the truck at 9:00 did not get it till 11:00.

Évaluation :

3

Have computers working.

Évaluation :

5

Great place quick and easy check out.

Évaluation :

5

Attendant did a great job assisting me with the trailer, it’s use, answering my questions making my experience very easy!!!

Évaluation :

3

Service, location, and truck were fine . It was the price gouging by u-haul that was disconcerting.. the price increased by almost 0,5 per mile on weekends . Your competition was only 0,69 a mile ... next time I'll choose Penske .... sorry , but $40 is worth changing for ...

Évaluation :

5

Great customer service and Mr Richards explained everything we needed to know for our safe trip.

Évaluation :

2

I picked up the truck and it showed gas at 3/8. I get in the truck and its 1/4 so I have to go to the rental rep and have him initial this. I also get into a truck with trash and gatorade bottles sliding around in the truck as im driving. I have to sweep the back of the truck. I turn truck in with correct gas and they email me a receipt charging gas and cleaning fee. They ended up refunding me but it seemed like a scam on the cleaning fee when I had to clean the truck in the first place. Also the gas correction wasn't communicated in the system. I wont rent from this location again. Just a hassle especially when you do the right thing and still get charged.

Évaluation :

5

Very good friendly service will recomend you to all

Évaluation :

5

Have a land line to reach for after hour drop off if they are closed, but place wasn’t far from where I went with the uhaul and great clean area

Évaluation :

3

I made a reservation online and when I got there to pick up my truck the location was closed and wouldn't open back up for over an hour. If I had chosen to change locations it would have cost me the hour of time plus a lot of extra miles.

Évaluation :

3

When given the option at the time of rental you could extend the time if needed. The day of return you receive a call about if returning or not and you decide to keep one more day. Than you receive a call back 10 minutes later only to tell you, you better have the vehicle back by that time are you will be assessed with all kinds of fees. Could of been a better experience. Once I return the vehicle on time I was stranded with no time to get a pick driver to return back home where movers were working.

Évaluation :

5

When someone reserves a truck make sure they don't give it to another customer. And downgrade the other customer when they had one reserved since 5days prior.

Évaluation :

5

Manager was especially helpful and friendly.

Évaluation :

5

Get better miles to the gallon.

Évaluation :

3

Not charge $25 for cleaning when I returned it in the same condition I received it in. Ridiculous charge.