Customer Reviews for Fernanders Foodmart
(U-Haul Neighborhood Dealer)

103 évaluations

2442 Arno Dr   Atlanta, GA 30318

(404) 941-8020

Heures d’ouverture

  • Mon: 10 am–7 pm
  • Tue: 11 am–7 pm
  • Wed-Fri: 10 am–7 pm
  • Samedi : de 10 h a.m. à 1 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(404) 941-8020

2442 Arno Dr
Atlanta, GA 30318

Services dans cet établissement :

Heures d’ouverture

  • Mon: 10 am–7 pm
  • Tue: 11 am–7 pm
  • Wed-Fri: 10 am–7 pm
  • Samedi : de 10 h a.m. à 1 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMAICA W 
Évaluation :
1

I had asked for moving dolly however I was charged for it without providing it even after telling the location manager that we had booked online and it wasnt provided. I had to call customercare for refund

Sandeep N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asa S 
Évaluation :
2

This site appears to be an abandoned food market with a few trucks outside. The truck was provided to me with no gas (red light on) and the vehicle wasn't clean. Since dropping off vehicle, I have also been charged for fees that I was promised would be waived given the extra miles and gas to get to this location which isn't what I selected.

Lee M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sayantan D 
Évaluation :
3

Nothing. It was fine. The parking lot was pretty muddy due to recent rain.

Keith W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn H 
Évaluation :
2

The inside of the uhaul was very wet as though there was a leak somewhere in the ceiling. Unfortunately my things got very wet as I moved.

Mark S 
Évaluation :
1

get out and manage your locations! See for yourself!

James C 
Évaluation :
3

The man who I rented from at this location was extremely helpful. However, the process to pickup and drop off is not user friendly. The app and the browser would not let me continue and I had to call U-HAUL a total of six times and 4 of 6 calls dropped. None of the representatives returned my call. I hope that the company creates a more efficient way for people to utilize the 24/7 option. This process was very overwhelming and frustrating.

Walicia P 
Évaluation :
1

Have the equipment that is reserved at the original location it was reserved at. Make sure vehicle is maintained properly. Van alignment was very far off, brakes were sticking, weird noises coming from tire. App did not work at the location.

jahmar j 
Évaluation :
3

Need better reception

Naomi K 
Évaluation :
3

The hours are extremely limited. Better drop off instructions would have been more professional. Lack of hours, staff, and communication led to the reservation being left open and many phone calls over a couple of days to resolve. Thank ypu

JENNIFER K 
Évaluation :
1

I paid for a dolly and when I arrived the place was locked up and there was no dolly. I was told I would receive a call from the owner by 4pm and a refund. I have not received either. The location should have let us know there was no one there. The website was giving issue, s so it took a long time to check out. Thankfully, Uhaul customer service was able to find a work around and walk me through it. I am looking forward to my refund.

Simone K 
Évaluation :
1

I had a few issues with this van once I began driving it. The oil change requires notice was flashing on the dashboard. As well, the tire pressure on the passenger side was severely low - listed on the dashboard also. The back rear tire had a psi of 16 and the front was around 20 or 30 something. I stopped at the first gas station and put $3 of air in the tires, which made the tire warning go off. There was a little rattling I could hear as well when driving at time, but could not identify where it was coming from.

KENNETH M 
Évaluation :
5

Oui

Leyana J 
Évaluation :
5

Excellent customer service. The Gentleman was very patient and efficient.

Linda O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C 
Évaluation :
1

truck looked like it was at a dope house. no one was there except some old guy to help me with the truck.

Nic S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

susan w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winston K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena R 
Évaluation :
3

Was charged for insurance and gas even though I selected to provide my own insurance and Amex card and put more gas than when received. I have the picture of mileage difference and gas reservoir gauge and mileage btw receipt and return. I requested for invoice to be modified.

MICHAEL H 
Évaluation :
1

There wasn't anybody there in person for pick-up. There was an older lady that was working the cash register for the foodmart. She had to call another person for the pick-up process. Very slow and confusing.

Muhammad M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peterson N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rashaan F 
Évaluation :
3

Location was not very inviting, looked suspect, however the staff was friendly and helpful.

John B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda A 
Évaluation :
1

Rented a Cargo Van for 7 days. This van had no brake lights, rear blinkers did not work, tires out of balance, no wiper fluid, dirty inside and out. Tried calling this location numerous times and could not get an answer.

Charlotte J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mamadou D 
Évaluation :
5

Excellent Service

Aaron F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon C 
Évaluation :
5

Customer service is awesome

Wyketa W 
Évaluation :
2

The person in charge of the u-haul transaction was late to the place to give me the key. Once he arrived, the process was super slow and the man was acting as if he didn't know what to do next. Then once he figured out it, he rudely hooked the horn at my friend and I. He was also not speaking to me respectfully. I will not recommend this place to anyone.

Lonise S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tierdra r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan A 
Évaluation :
4

The guy that rents the trucks is very nice and pleasant. He makes you feel welcomed at this location. Increase lighting for nighttime drop off would be my only suggestion.

ALICIA P 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bobby S 
Évaluation :
5

Le service à la clientèle était génial. Vehicle are kept at a well- maintained and respected establishment. Drop off was fast and simple. Will refer and use again no hesitation !

Wesley J 
Évaluation :
2

Truck smelled of cigarettes. Additionally, I paid for a furniture Dolley and blankets and didn't receive either. Lastly, I was charged twice the fee I was supposed to.

SARAH C 
Évaluation :
5

Easy pickup, friendly and helpful service!

CHRISTINA B 
Évaluation :
1

The owner of this location is a nice guy, however the location itself is no safe. I have an issue EVERY single time I rent with U-haul. on this particular occasion I booked online for another location, using mobile check-in. when I arrived I was instructed to go inside to retrieve the key, however it was closed. I had to book another location- Fernanders was the nearest. The owner was very helpful and accommodating. This issue was when I returned the truck. Its located on a "seedy" fairly deserted street, it's poorly lit and it's a dead zone for cellular service. As I was searching for signal to return the truck a random car pulls up and two guys exited. At this point I just dropped the key in the box and as I was about leave they ran up to the car to rob me. Thank God my dad was with me and he threatened to shoot them and they ran off. We were seconds from being robbed. When I called to report this incident. I had to wait on hold for over an hour and the person that assisted me put me on hold for over 20min, until I hung up. No one has called me back regarding my complaint.

SHADE O 
Évaluation :
5

Gentlemen at the location was friendly and knowledgeable.

RICKEY R 
Évaluation :
5

The store owner was very courteous and accommodating. I was impressed with his quality of customer service.

BETTY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY A 
Évaluation :
2

When a customer books at preferred location, if there is location change let the customer make that choice. Do not push your choice of location on the customer.

Rajeev D 
Évaluation :
3

The most friendly gentleman!!!

Geoffrey D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L 
Évaluation :
1

Bad customer service

Logan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia H 
Évaluation :
5

You guys ROCK! So friendly, professional and efficient! You guys do an AWESOME job!  Not only that but it's a family business and local to my neighborhood ! I wish I had known about you guys for past UHaul rentals! I will definitely be recommending you to others and I already know one friend is headed your way! Thank you again for going above and beyond and for making this whole process so easy, relaxed and fun! ⭐️⭐️⭐️⭐️⭐️

Robin O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic J 
Évaluation :
4

The owner was very friendly. The truck itself was older but worked fine for my use. The location was close to my home and the storage unit, and I was able to reserve and pickup within the hour.

Christina G 
Évaluation :
5

This was the best experience that I've had with a uhaul dealer! Very helpful.

Lashawn W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANY V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus L 
Évaluation :
5

Nothing very friendly and great customer service at this location

ZINA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C 
Évaluation :
1

Front desk was friendly. Remove the decals on the truck that says "One "Way Moves". I initially requested to have the truck picked up in one location dropped off in another. I was told I would have to drive it back and had to pay the extra gas and mileage and all which isn't fair. I was charged for two dolly when I was only asked and given one.

WILLIAM T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liam J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alison k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ward H 
Évaluation :
3

Aaron is an awesome manager

Christopher M 
Évaluation :
5

Everything was great! Quick and Easy!

Candace B 
Évaluation :
5

The gentleman who helped me with the rental was magnificent. What I appreciated most was his kind, caring attitude throughout. What can be mystifying to someone like me, was made very easy for me by him: a simple, straightforward conversation, him naturally taking into account my concerns and pressures, and working through. Because of him, I would gladly go back, and encourage my friends. Anthony Baker

Anthony B 
Évaluation :
4

Location was further from storage unit than anticipated and really in the "cut". This is an area where not many people go.

Monica P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacy F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEYCIA C 
Évaluation :
5

This was the only part of my entire experience with UHAUL that was quality. Every other part of my rental, pickup, and calls with the company was piss poor, and I am being polite when I say that. I might go back to this location to visit the friendly management and help, but I won't be using UHAUL for any future moves I make.

Caleb S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JACQUELINE B 
Évaluation :
5

Aaron took great care of us. He called the night before, accommodated the timing for pick up and return for us, and had everything ready early. He made sure that we understood everything about how to use the truck, had the dolly ready, and was provided great, courteous service. We will use this location again.

Julie H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jone B 
Évaluation :
1

I don't ever write reviews. This location was an absolute joke. I can not believe that this is even acceptable. I legitimately feared for my safety, this location is in the middle of no where and in a extremely bad part of town. I would have never selected this place, actually I didn't select it at all. Uhaul moved my selected rental location to here and I could not be more upset with uhaul. I will only ever go to a legitimate uhaul store and rent on the day. Will never be back there in my life

Jessica W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
1

The side view mirror was broken, making it impossible to see around the vehicle on that side. We personally used tape just to stabilize it enough for the vehicle to be safe to drive. The location informed us that there may be a warning light on the dashboard and told us to disregard it. Essentially, the location was likely aware of issues with the vehicle but still gave it to us. The tire light was on the vehicle. Once we drove it to our destination, the engine light came on and the vehicle stopped running. It would not go beyond 3 MPH, making it impossible to drive safely on the road. We paid 80 dollars for a vehicle that was poorly maintained and could have put our lives at risk. After waiting over an hour after calling UHAUL customer service, a maintenance man arrived, tinkered around, and claimed he fixed the issue. He did not attempt to drive the truck before he left. We were told we were still expected to drive it back to the original center. Once we attempted, the engine light was STILL on and the engine was still in failure. We called again.... UHAUL wanted to send ANOTHER maintenance person to check again rather than towing the vehicle. Seriously? Eventually, I had to create a 3-way call with the maintenance person and a supervisor to CONVINCE UHAUL that this car was UNSAFE and not drivable for them to pick it up. Our reservation was at 2-4 PM and it was not picked up until nearly midnight!

Kaylin W 
Évaluation :
5

Give the location better support! Excellent manager.

Howard T 
Évaluation :
5

Thank you so much for working with us at the last minute. Special shout out to Vernon :) who grabbed the keys and got the process going

Joanna L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R 
Évaluation :
5

Awesome service thank you

SHAVETT T 
Évaluation :
2

The back 9f the truck was roach infested.

Raymond B 
Évaluation :
5

Great customer service, very very friendly and easy to work with!

Summer P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda R 
Évaluation :
5

Great service

Kevin R 
Évaluation :
3

Conflicted review about pickup location. Was concerned and would be happy to speak with a csr.

Alice A 
Évaluation :
5

Aaron was super nice and very helpful. My original reservation took me to a location without any rental units and the owner told me it was very common for people to show up there with a reservation for trucks & trailers that they did not have in stock. U-Haul need to fix this as it is not their problem.

William H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron f 
Évaluation :
1

Make sure the owner is aware of uhaul scheduling. We waited almost 1 hour for this location to open up. We were told we would be reimbursed $50 because we didnt receive a uhaul at our pick up time, that never happened. Very dissatisfied with the company an their services.

Carlos F 
Évaluation :
3

S.O.

Cheryl W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malinda S 
Non les évaluations ont été soumises pour cet établissement.

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