Évaluations des clients Fire Towing Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Fire Towing Inc

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Joseph H. le

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Le client n'a pas laissé de commentaire.

Don M. le

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Le client n'a pas laissé de commentaire.

Chester M. le

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There was an error on the billing (charged for gas and service fee) but, Jessica worked to resolution and I am assuming the charges were reversed.

John A. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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my reservation was not executed. The time and pick up place were double booked. The local agent was great and got it fixed, but it should not have been so difficult to reserve & pick up the equipment.

wiliam S. le

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Le client n'a pas laissé de commentaire.

Nick B. le

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Le client n'a pas laissé de commentaire.

Emily N. le

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The cab smelled kind of weird but overall it was alright!

Mark J. le

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Had confirmation email saying I was guaranteed a truck at 11:30. Show up on time and Manager tells me truck won't be back until 1pm. I ask him to call other local uhauls to check their inventory and he tells me i have to do that. I said your a certified uhaul dealer right, you should call, and so he called two local companies and neither had a truck in the same size. I had to wait 2.5 hours/reschedule with movers/apartment complex and the whole time the manager showed no sympathy or concern. Then after my move i return truck to the exact spot i picked it up at and a different worker comes out and tells me i have to move it after i already dropped the keys in the box and followed the correct process. Uhaul trucks are always fine and get the job done, this is my third time using uhaul, but this company should have their uhaul rights revoked. Not to mention when i first showed up he said i wasn't in his system despite booking the truck two weeks ahead of time. Then when I showed him the email on my phone he miraculously said oh yea i see you now. You should be concerned that this company is associated with uhaul. They have zero customer service skills.

Benjamin K. le

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I picked up the truck at 8 AM and returned it to Fire Towing the same day, at 6 PM. The next day I was hit with an "extra day" fee of ~$70. The receipt says that I returned the truck at 8:15 AM on a Tuesday, which is conveniently about 10 minutes past the due time. I tried calling this location to discuss and they put me on indefinite hold (30 minutes until I hung up), and didn't pick up the phone when I attempted to call again. I tried emailing and never got a response. I disputed with my bank because these guys wouldn't talk to me. Now they are talking with the bank, saying they have proof that I turned it in late just because they scanned the truck in late. I'm already at work at 7:30 AM, it's impossible that I turned it then! Terrible service - they will try to con every last cent out of you.

KELLY C. le

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Very friendly and helpful, thanks !

mary B. le

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Great customer service upon pick up and drop off. Very friendly!

Lequawna L. le

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Le client n'a pas laissé de commentaire.

Joseph E. le

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N/A

David G. le

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Le client n'a pas laissé de commentaire.

Tess J. le

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The man in charge of loaning out the trucks had no idea how to check out a reservation. I waited an hour and a half to get the keys to a truck I had booked weeks in advance. This is a towing company, not a Uhaul location - they are not trained in loaning out Uhauls. Go somewhere else.

Marc B. le

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Le client n'a pas laissé de commentaire.

Manuel C. le

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Le client n'a pas laissé de commentaire.

Randy O. le

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Before we rented a storage space for the items we were bringing in the rental truck, we chose a different drop-off location. The storage facility said that they were a U-Haul dealer and we could just drop off the truck right there. I was told to notify the dealer where we picked up the truck as to the new location, which I did, and he put that info. into the computer. After leaving the truck at the storage facility location, we were informed the next morning that they "had no paperwork" for the truck, couldn't accept it, and we had to drive there and take the truck to the Hitchcock Ave. location. Not sure who was at fault in all this, but it doesn't bode well for us renting from U-Haul again.