Customer Reviews for Fire Towing Inc
(Concessionnaire U-Haul dans le voisinage)

184 évaluations

2860 Hitchcock Ave   Downers Grove, IL 60515

(630) 324-0737

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h30 pm
  • Sam - dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(630) 324-0737

2860 Hitchcock Ave
Downers Grove, IL 60515

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h30 pm
  • Sam - dim : 8h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake P. 
Évaluation :
1

Horrible service the guy at front desk not even told me where I supposed to drop it off and was so rude

Genaro H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian W. 
Évaluation :
5

Fast, easy and friendly!

Mark C. 
Évaluation :
5

Initially my reservation was in Aurora. Aurora said they did not have the trailer and referred me to Naperville who wouldn't even talk to me unless Aurora called him bThey called-no answer. Aurora transferred my reservation to Sugar Grove. I drive to Sugar Grove and the dealer does NOT exist. After driving all over the suburbs I found Fire. My reservation was made a month in advance. Why was Aurora (Lake Street) so late in notifying me of the lack of equipment and why did they not have an accurate place to refer?

Lani O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank F. 
Évaluation :
5

Great people, great location

mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
5

The staff at this location was so courteous and accommodating.

marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mohamad A. 
Évaluation :
2

The whole experience was going well until a few hours after I returned the equipment. I received a phone call and text message stating I was no longer under contract and asking when I would be returning the equipment. This was after 5:00pm and I had retuned the truck before 1:00pm. I was on hold for almost 15 minutes before someone answered and said they had the truck and the return had just not been processed. There was no apology for the confusion and the woman was actually quite rude about the situation.

Gina V. 
Évaluation :
3

Make sure trailers are in good working order before a customer comes to pick them up. The trailer they tried to give me had 2 broken wires on the wiring harness. The were going to let me leave without working lights.

Charles S. 
Évaluation :
1

They overcharged me and added insurance I did not want.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan H. 
Évaluation :
5

The original location to drop off at 1620 Ogden Ave was supposed to be open and it wasn't I could not get the app to work to drop off. Had to switch locations at last minute. Very frustrating. I didn't want self drop off.

ERIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Rien

MARK RANDALL H. 
Évaluation :
3

More support equipment (dolly, locks, etc)

Douglas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M S. 
Évaluation :
1

When I got there there was no place to park I ended up having to park in front of the garage door that said no parking but it was the only place available. The online check out was difficult asking for pictures of everything. I don't think I would use uhaul ever again.

Michael H. 
Évaluation :
2

Had put down we needed a furniture dolly and they don't supply those. Also charged me for the safe $14 insurance when my insurance company covers rentals and trucks so I lost out on that. I will not recommend or go back to this location

ALYSIA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Neal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary G. 
Évaluation :
2

Battery was dead upon pick-up, and took 30 minutes to get it running. Fuel was at 1/4 tank.

Clayton A. 
Évaluation :
5

Super easy, in and out! Great staff!

Evan B. 
Évaluation :
3

I was disappointed that I got charged $140 fuel charge even though I made sure the fuel was at the same location as when I returned it.

PATRICK B. 
Évaluation :
3

I returned the van 25 minutes late and was charged for an extra day. I do understand that was in the contract and I am responsible for being late, but I've never used a uhaul location that was that strict before. I would not rent from them again.

Catherine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barbara M. 
Évaluation :
5

Nothing! The employees were super helpful and even helped me back out the truck!!

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Great Location, Friendly Staff

Bujar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

This went a lot better than my last experience. Friendly staff, great location, and hassle free getting through the paperwork.

Neal V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
4

I set the reservation to pick up the truck near my home but I received a call that I would need to pick up the truck 15 miles away , in the opposite direction of my destination.I tried to contact Fire Towing on Saturday but their voicemail was full. I picked up the truck on Sunday and all was fine.

STEVEN J. 
Évaluation :
4

Was good experience

JACEK Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN M. 
Évaluation :
4

- Charged $7 for utility dolly which was not provided at time of rental. Tried getting the $7 taken off bill, but was unsuccessful. - Driver's Sun shade latch was broken, so shade was bouncing around during driving. - Driver's seat was pretty worn and felt tilted to left side making driving uncomfortable.

David F. 
Évaluation :
1

I was charged for 3 days. My contract was to return it 2 hours past 48 hours and noone explained to me that I would be charged for a third day. I blew a tire that had been flattened and plugged before. the plug blew. I had to wait until the tire was replaced and returned the trailer 21 hours into the 3rd day. I have been unfairly charged for a 3rd day, and you rented me unsafe eqipment.

Robert K. 
Évaluation :
5

My reservation was transferred to this location due to terrible service at the original location (Lazy Chimp in Downers Grove) where I had a confirmed reservation. Lazy Chimp is terrible representation of uhau. Please call me for feedback. I refuse to do business with that company and am telling friends about them. It was so bad that I looked for other truck rental companies while waiting for uhaul to transfer my reservation. Uhaul called me to transfer the reservation to Fire Towing before I could go with another company so thank you for that. I rent trucks often - look it up - my husband (Paul Korzenecki) and I are regular customers - I've never had any uhaul persons been so disrspectful and unlawful . Thank you - Kelly (630) 440-8411

KELLY F. 
Évaluation :
5

Our reservation was at Lazy Chimp but I had to change to this location. Please call me about the original location for feedback - it's bad representation of uhaul. (630)440-8411 Thanks - Kelly

Paul K. 
Évaluation :
5

Roxanne was awesome!!! Pickup of the truck was fast and efficient!!!

KIMBERLY D. 
Évaluation :
5

the guys who work overthere a super cool

Miki A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar C. 
Évaluation :
5

The personnel were VERY helpful.

STANLEY A. 
Évaluation :
4

Have accessories like moving pads prepared prior to pick up.

RONALD S. 
Évaluation :
5

Easiest rental ever and the people where i picked up where awesome as well

FLORIM S. 
Évaluation :
2

reserved a 5X8 changed by uhaul to a 6x12. Charged for a 5X8. Sounds nice but a 6x12 requires twice the gas to pull.So not a good deal.. Fire towing said I would have to wait half hour for help lifting the tongue, Really? Other customers helped lift it! Unsatisfied and unhappy. I want a 50 % discount.

Dane M. 
Évaluation :
3

We turned in the trailer one day early (we picked it up on 8/8/2021 @ 8:15 am, we dropped it off on 8/9/2021 @ 8:00 am (and the office person came out to help me take the trailer off my vehicle's hitch). She also inspected the trailer. We had even folded the ten u-haul blankets & stacked them neatly in the trailer by the door. And yet, we were charged for 2 days (with the u-haul location informing u-haul corporate that we had turned it in on 8/10/2021 & 8:00 am. So, we were overcharged for one day.

STEINAR A. 
Évaluation :
3

They charged me for 10 gallons and i only traveled 26 miles. A joke. Plus they charge me for a cleaning fee.

Slobodan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JON C. 
Évaluation :
5

I booked the truck my total came to $344.without insurance as I declined the insurance, when I came to pickup the truck I was told your card will be charge for $381 I ask why I was told $342. rep told me millage plus tax never mention about insurance. I like to request please refund 42 as I never requested. Thanks Zubair

Zubair A. 
Évaluation :
1

Find a different location, very small area, personnel could have cared less except to say while we were unhooking trailer that we needed to move, chewing gum. We are 70 and 80 yrs old and had to push trailer to parking spot , no room to use truck to park.

Thomas C. 
Évaluation :
4

Tried calling when dropped off, no answer, no machine.. Driver side park lamp was out, Plate lights non functional. Also the spot to leave trailer is higher then the paved parking lot so getting hitch off ball was pain in the nuts, I had to search around for blocks to put under the trailer jack leg. If this isn't corrected I'd recommend supplying a 2-4" drop ball hitch for free.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY D. 
Évaluation :
5

Fix your ssystem records so it matches the trucks mileage

DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIN N. 
Évaluation :
4

I showed up early and the gentleman helped me took my keys and told me good to go. Very easy process.

Roger L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Very polite and helpful

Latrisse E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
3

They didn't have anywhere for me to park my car while I was using the U-Haul and didn't even have any suggestions for where to park. They acted as if I was the first person who ever needed to park a car while renting a U-Haul. They also seemed too busy to get me checked in. They told me to do it all on my phone.

Michael G. 
Évaluation :
5

The truck, the price, and the assistance at Fire Towing, was excellent. I was disturbed when my 3 week old reservation was changed to a distant location 12 hours before pickup. I was able to change it again to Fire Towing and the very helpful person worked things out to the original quote.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINE P. 
Évaluation :
4

One very minor point. I had trouble finding the hazard lights. It would've been helpful if some info was given re these. Otherwise all went well.

BARBARA R. 
Évaluation :
1

Truck was not guaranteed, had to drive so much further to pick up a smaller truck then what I reserved week in advance, truck not compensated at all for the extra mileage I had to drive to pick up this smaller truck. Never received the 50$ Reservation fee, charged way more then I was quoted and, there was a very large whole in the trucks floor that my mover hurt his self on and, every time I call I'm on hold for hours, then get an answer just to be placed on hold aging for hours for nothing no one ever helped me or resolved my issue. Terrible experience going to try my hardest to never use u haul again.

Ariehanna S. 
Évaluation :
1

Horrible experience, they literally knew nothing and neither of the employees were of any help with the whole process.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muhammad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Audrey T. 
Évaluation :
4

I was charged for gas after I had already replaced gas and returned the gas gauge to a higher level than when I rented the vehicle. The location is supposed to adjust the charges to correct the error.

Richard W. 
Évaluation :
5

It was a great experience. Fast and efficient, truck was clean and worked well. Everything was great!

Jarrod C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deadra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW M. 
Évaluation :
5

Roxanne made it easy. Couldn't have had a better experience for my first time driving a uhaul. Merci.

KELLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
1

Uhaul charged me double for being 10 minutes late.

bradley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD B. 
Évaluation :
3

Waited 45 minutes because the location didn't know how to get the truck ready and the app wouldn't let me check in

Brandon L. 
Évaluation :
5

I have rented from this Uhaul location several times over the last 5 weeks while moving my business. The staff and equipment have been flawless. I can't say enough about my experience and I will recommend them to my friends and family. Thank you!!

Paul W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edvin K. 
Évaluation :
5

Very nice location and welcoming staff. They wish you to be safe on the road when you have just rented the car, they will get the car back without any problem. We were pleased to be in the location.

Roman G. 
Évaluation :
5

The woman working the counter was extremely helpful and pleasant to deal with.

Paul W. 
Évaluation :
2

More than anything is to do more QA on your app. I had problems with it the last time I used u-haul and this time I did as well. It did not let me upload a photo when checking the truck back in. Fortunately the mobile website worked. I will not use u-haul anymore for my moving needs unless I can find sites with in-person check-in and out.

Joseph K. 
Évaluation :
5

After twice having my reservation cancelled by Enterprise and Budget I found this uhaul location and everything thing worked out just as you promised. I will never look at the others in the future. I will be renting from you at least 2 more times this coming month. Thank you !!!

Paul W. 
Évaluation :
2

No one in the shop was wearing a mask. The woman at the front desk was very unprofessional.

RICK B. 
Évaluation :
3

The Cargo Van had the statement that it needed an oil change soon. The attendant was very nice and helpful. The online situation was not so nice and really frustrating. I tried for an hour to sign on and kept getting the state event that my zip code was wrong for my state. We have lived in the same location for >40 years and I know my zip code. I called the 800 number at 8:00 am on Sunday morning and waited 50 minutes for someone to answer. By that time we were almost at the location and the attendant signed me in - in about 5 minutes. No one explained I should use the online section to check back in, but the same attendant was at the location and took care of it.

JANICE D. 
Évaluation :
5

Great customer service friendly staff and quick service

Jessica V. 
Évaluation :
3

The fuel level was not the level in was indicated on the contract. The contract indicated it was 3/4 full, and it was actually little 5/8 full. I only had the truck for less than 6 hours and had put on 45 miles on the 15-ft truck. Based on 10 miles/gallon mileage and I filled up 5 gallons before returning the truck. When I returned the truck the fuel gauge showed 3/4 full, which is more than when I took the truck. When I returned the truck, the man charged me again for refueling charge of $17.xx and he did not give me a receipt. The receipt was then sent via email after I got home and opened the receipt. That's when I found out that I was charge extra for refueling which I have already done.

EDWARD C. 
Non les évaluations ont été soumises pour cet établissement.

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