Had a hard time with the return appRaymond M.
Customer Reviews for Fireplace Outlet
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kingston, NH 03848
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam : 9h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/2/2022 - 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Store hours open at 9:00. He did not show up until 9:35. I tried check in mobile but got a message I could not do it mobile. I had to check out in the store. When he did show up I told him we had been waiting over a half hour and he said we should have picked it up on-line. Told him it did not work - he told me it always works and I did something wrong. We returned the truck at 4:45. The strode closes at 5:00. He was already gone so we had to check the truck in mobile. That's not easy on a mobile phone in bright sunshine for a 73 year old guy. Was not happy. Result of losing a hour of the rental we were not able to get the two loads we needed to do today. Will probably use a different company next time or at least not Fireplace Village.Bob C.
Le client n'a pas laissé de commentaire.Melissa R.
Le client n'a pas laissé de commentaire.James V.
Only if they're open. App didn't work to returnKathleen F.
Le client n'a pas laissé de commentaire.Charles C.
Nothing needs to be done to improve my experience as it was a pleasant and positive interaction! From the moment I walked in to schedule the rental, everything went as smoothly as possible. Sean was knowledge, understood my situation and provided the best vehicle for me to use. He was efficient, explained every aspect of the costs involved and made the rental a very positive and pleasant experience. I would definitely go to him again and highly recommend Fireplace Outlets in Kingston, NH...Phil L.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.Jessica C.
Le client n'a pas laissé de commentaire.Jean S.
Nothing to do with the location, but I-haul did not have the equipment I RESERVED 2 weeks in advance and was very unhelpful in find me another one that had, I had to push very hard for them to find me one around me.JACKSON M.
Dropped off a trailer after hours, was charged two extra days. There is no paperwork drop or anything there. I called uhaul, they stated I have to verify return on line, was not aware of this. "Frank" did refund the two days charge. Person at this location could have told me I had to do this when I called about the overcharge but did not, seemed unconcerned. I will do this in the futureGeorge P.
Everything was great , start to finish!DAVID A.
Le client n'a pas laissé de commentaire.MAUREEN J.
Professional in past, dropped off after hoursGEORGE P.
Super easy, friendly and straightforward serviceâ€¦thanks!Brian N.
Le client n'a pas laissé de commentaire.JARED F.
Le client n'a pas laissé de commentaire.Mindy R.
Le client n'a pas laissé de commentaire.Maureen O.
Le client n'a pas laissé de commentaire.Charles M.
Not so priceyCHARLOTTE V.
Having to take pictures of the truck, odometer, cleanliness, etc is a pain. I was never told that I had to take those pictures when I picked up the truck. If it wasn't because my girlfriend asked me to take the pictures just in case, I would not have been able to check out. It used to be as easy as dropping of the keys. Now it's just nonsensical paperwork.Miguel C.
Le client n'a pas laissé de commentaire.Michael P.
Excellent serviceFOTIOS G.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.Penny G.
Le client n'a pas laissé de commentaire.ROBERT C.
The customer service at this location was awesome, thank you!Heather H.
Le client n'a pas laissé de commentaire.Ronald L.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Daniel H.
Provide a printout of the transaction without asking. Otherwise, nothing.Dominick D.
Le client n'a pas laissé de commentaire.Yessenia R.
Very good customer service at this locationJOHN M.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.JOHN M.
everything was excellent the person at the service counter was real good and polite it was great to do business with her.Paul K.
Le client n'a pas laissé de commentaire.Mark M.
Everything was great!KERRY ANN Q.
Windows were full of dead bugs had to wash them before I could travel.KENNETH T.
Le client n'a pas laissé de commentaire.DENNIS T.
Le client n'a pas laissé de commentaire.nick A.
The young lady was very friendly and professional!Daniel M.
Le client n'a pas laissé de commentaire.Tim C.
Le client n'a pas laissé de commentaire.SCOTT R.
Le client n'a pas laissé de commentaire.SCOTT F.
Le client n'a pas laissé de commentaire.mark T.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.Larry N.
Le client n'a pas laissé de commentaire.kurt H.
Didn't know it took over an hour to sign in to get the code Lock was very difficult to turn the letters then to open Driver door didn't shut all the way I just needed the van and they reserved ne the bix truck that I felt uncomfortable drivingMichelle C.
There won't be a next time. I called at return because my phone would not allow location and she said everything was all set then they charged an extra fee. Lot of help that was. Next time I'll just go to Home Depot.Ray K.
This location was only as good as the support system. Pickup location seemed to be learning as they go. Got very confusing. The personnel on the 800 lines did not have accurate info regarding my reservation.lawrence L.
Le client n'a pas laissé de commentaire.Eric G.
Le client n'a pas laissé de commentaire.Tara B.
Le client n'a pas laissé de commentaire.Gordon D.
Linda was the best! Super helpful! Would highly recommend!Nikolas K.
Le client n'a pas laissé de commentaire.Nicholas A.
Helpful staff (Linda and Carl) made the rental easy and predictable. Van was Very Clean and worked well. All in All a very good experience! ThanksRichard C.
truck was excellent, as well as theexperienceChristopher T.
Le client n'a pas laissé de commentaire.James R.
It was very easy to follow what to do using my cell phone. I would recommend your u-haul service to anyone. Thank you for making that transition go smooth Mrs DoughertyFrances D.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.MATTHEW S.
Why was my bill 60 when the advertised price was 19.95.Michael C.
I filled the gas tank up to full and over fullled it by 1/2 a tank will I get paid the differents the $ 40 dollars and was priced too much maybe $20.-30 dollars but the service was ok!!.Thomas F.
Le client n'a pas laissé de commentaire.Kathy G.
Le client n'a pas laissé de commentaire.Deborah O.
Le client n'a pas laissé de commentaire.D. Wayne B.
The staff member at the Fireplace Outlet was great, she even waited for me to call and verify that my insurance does not cover UHauls (I have USAA). Truck was clean, and I checked the truck back in after hours on a Sunday using the app without any issue. No issues at all.John C.
I was lucky there were a couple of males to help me get the hitch on.. otherwise it would have been very difficult.Elaine J.
Le client n'a pas laissé de commentaire.Angela C.
Van was clean and ready as promised. Service great. No complaints.karl M.
The return process using the downloaded phone application did not work for us. While I couldn't use my cell phone (work issued and cannot download), I had my husband come to pick me up. His download didn't work because the information I gave at time of rental didn't enable him to activate. It must be made clear to those returning when not open that the information must be consistent (phone number, name, etc) in order for download to work. Thank you for accepting the written return and voice mail message in lieu of the online app check in.Margaret P.
Le client n'a pas laissé de commentaire.Rick C.
Le client n'a pas laissé de commentaire.Matthew L.
I did a self pick up. My photos kept being rejected, which was very stressful as I could not wait until the next morning. I'd recommend that people are told to turn their screen brightness all the way up. I'm not sure how to get around this one, but when you self pick up you may be doing it at sunrise or at night and that affected my ability to take the photos. I was also charged for an extra day, which I am trying to resolve with Uhaul.Julie A.
nothing, vehicle was ready, staff was great to deal withRobert D.
Pick up was long. Computer was down and the phone didn't work. Had to fill out forms multiple times.Tom S.
Truck was driven directly from Manchester to Danville and yet we were charged for going over on mileage . Gas was replenished yet we were charged extra for that as well. Gauge was difficult to readmike B.
Le client n'a pas laissé de commentaire.Dawn R.
Le client n'a pas laissé de commentaire.Angela C.
Include the moving blankets when ordered have someone verifyWilliam P.
Le client n'a pas laissé de commentaire.Chester B.
They don't open until 9:30 I had a reservation for 6:30AM and was supposed to be able to pick up using the app on my phone. Uhaul modified the pick up time to 9:00AM without my approval or the dealers request. I waited for three hours in the parking lot to get the vehicleWilliam V.
Le client n'a pas laissé de commentaire.Marshall H.
Le client n'a pas laissé de commentaire.Danielle Z.
Picked up rental after hours. The uhaul app/website was a NIGHTMARE to navigate. After 45 minutes of frustration, I called CS to get the code for the lockbox. There's got to be a better way!Pamela D.
Tires were low on airCYRIL K.
When I returned the vehicle I returned the vehicle online but never received an email that the van was returned. Also when I went to pick-up the van I needed to go inside the store and get the keys? What if the store wasn't open, Those are the only two little things I had with my rental experience.Edward S.
The lever at the frount of trailer that control the up and down very hard to turn needed to be WD-40 I took care ofStephen G.
Le client n'a pas laissé de commentaire.Douglas M.
Le client n'a pas laissé de commentaire.MIKE A.
Le client n'a pas laissé de commentaire.Rosa N.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.Doug G.
Le client n'a pas laissé de commentaire.Madison B.
everyone was very friendly an knowledgeable and the care trailer was very easy to use especially the slide in slide out ramps was very satisfyingChris B.