Customer Reviews for First Capitol Truck & Trailer Rental LLC
(U-Haul Neighborhood Dealer)

161 évaluations

2105 S Division St Ste C   Guthrie, OK 73044
(On the West side of Division St just N of Industrial Rd Next to carwash)

(405) 293-4364

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(405) 293-4364

2105 S Division St Ste C
Guthrie, OK 73044
(On the West side of Division St just N of Industrial Rd Next to carwash)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

John Coates 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coty Bunch 
Évaluation :
5

Truck had a service needed message when it was picked up

Madison Malget 
Évaluation :
5

We requested a different pickup location and didn't learn that it was a different place until we went to pick up the trailer, even after a confirmation phone call. Clearer communication would help. (Not this locations fault)

Jason Whittle 
Évaluation :
5

Multi business made it difficult to see someone.

DAVID STANDISH 
Évaluation :
3

Explain the online process better when customer calls & schedules pick up. I had no idea what to expect or what I was doing as no one prepared me to do it all in my phone instead of in person.

Lisa Owens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yancey Ingram 
Évaluation :
2

UHaul is not the priority at this tag agency. They knew very little about what truck (one) that they did have.

Grace Draper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES COOPER 
Évaluation :
1

The truck was trash poor service in Guthrie tag agency and they cheated me on my refund, brought it back a day early and got cheated, I will never use that location again

Sam Roach 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesse Cain 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Hall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Willoughby 
Évaluation :
2

When I secured the rental I was handed a piece of paper with the unit number on it and told go find this trailer, hook up and you can leave. I needed a new ball for my hitch which was not even available, no help was offered. I am a small woman and ended up having to call my daughter and my cousin to go buy a new ball elsewhere and then called my cousin to come help me hook up. This was very poor customer service. I am not use to service like this from u haul. I am ver disappointed I uhaul. I hope I never need a trailer from uhaul again.

Sally Massey 
Évaluation :
3

It took 45 minutes to get my UHAUL. I arrived early to pick it up. I had to call and wait for 30 minutes before even getting through to someone. There was a mix up between which UHAUL I was renting. The vehicle had dirt on the inside. I wasn't happy with the amount I had to pay. I had to call after returning the vehicle because I didn't get confirmation sent to me stating the UHAUL was returned.

TaKeya Hagens 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joey Duffle 
Évaluation :
5

Super friendly. Very easy and nice experience

Jessica Austin 
Évaluation :
2

Have the truck keys ready n the 24/7 lock box so that the customer can get the keys at the requested time and not wait over an hour until the store opens to get the truck. Especially since it was costing me to sit around and wait when I pay my movers by the hotel it and they were waiting for me for an hour and a half. Also, the only explication they gave was "I don't know why we didn't have it ready yesterday, must've forgot." WORST EXCUSE EVER! Also, you had to tell them about my dolly and redo paperwork because they weren't ready. I was furious and extremely irritated.

Caitlin Hood 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Anhder 
Évaluation :
2

It's a tag office as well as a uhaul rental center. I completed the pre-check in online and had to wait in line to complete more paperwork for 45 minutes.

Brian Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE DAVIS 
Évaluation :
5

Thank you...

Brenda Boudreau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam Hehm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE RICHARDSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Falter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Patton 
Évaluation :
1

I was charged twice for the transaction. Once for $71 then another $140 and I can't afford for that money to be out of my bank account and would like it to be put back in my account ASAP.

Felicia English 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA MILLER LISTER 
Évaluation :
5

The customer service was top notch, they even helped us locate a car hauler nearby to complete our move process.

Joey Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY JOHNSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin house 
Évaluation :
5

Great service. Very professional.

ARTURO AGUIRRE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber Gooch-Buchanan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN VALLIQUETTE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN ANDERSON 
Évaluation :
5

Very helpful people at the tag agency/Uhaul office.

Misty Gentry 
Évaluation :
4

They were busy but still helpful

JULIE SPENCE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda Salyer 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES MCCORMICK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERE ZOLLICOFFER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael vignolo 
Évaluation :
5

More availability of 10 ft. trucks.

ARTURO AGUIRRE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren Waddell 
Évaluation :
2

I was charged twice fir this service and no one can explain why I was charged that amount.

James Myers 
Évaluation :
2

Location wait is extremely long given it’s located within a tag agency

Brandon Danford 
Évaluation :
1

Its a tag agency, not a place for a uhaul dealership to me. No one to help hook up trailer. After 45 minutes, finally had to call someone to rent the trailer over the phone, such a joke. Remember you are no better than your worst employee!!!

Mark Nelson 
Évaluation :
1

The transmission on the truck kept getting stuck in one gear and would not change gears had to pull over put it in park shut it off and start it back up to make it going to reverse. I was not given a location for return ahead of time. After figuring out where I could return it because I could not get a hold of anyone at U-Haul. I was unable to complete the return process via the online app because that location had no signal for my phone. Vehicle did not have as much gas in it to start with as I was told it did and the vehicle was not full of gas

Wayne Simms 
Évaluation :
2

He did a good job.

Wayne Simms 
Évaluation :
3

Truck was dropped off after hours. No contact with personnel.

leon spencer 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jasmine Boyd 
Évaluation :
4

I thought everything was very well done. The staff was unexpectedly called to close the store and deep clean for Covid-19 reasons, yet the clerk was very helpful over the phone and even coincidentally was present to check me in when the rental was returned. Very good service, very nice people and overall as good an experience as I could hope for when having to move household goods! Merci.

Chris Stinnett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David McMichen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick Barnas 
Évaluation :
5

Very friendly and professional support provided at this location! Merci.

Frank Alberga 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA GRAY-BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly Ballard 
Évaluation :
5

A+ Very Professional Thank You All So Much!

Joshua Schwab 
Évaluation :
3

Make sure what we request is in the truck

Christopher Brewer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darla Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Hurt 
Évaluation :
5

Person who assisted us was awesome.

Robert McElroy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Simms 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Carlile 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren Miller 
Évaluation :
3

slow

michael waltman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Maker 
Évaluation :
5

They were closed when the truck was dropped off.

John Long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C Ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Rush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen Broyles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Lundgren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leland dennis 
Évaluation :
4

Everybody was very considerate and thoughtful and helpful and I have used this U-Haul place before and was happy thin and I'm happy now and would recommend it anytime

CONNIE CHRISTOPHER 
Évaluation :
1

I was charged for an extra day because drop off is located within a government office. I had the u haul from 10am to 7pm. I am not happy; at all. I was told by the call center rep that I would not be charged. I would not recommend uhaul to anyone, at this point. Totally disappointed. Disgusted and betrayed. Worst customer service ever.

Rhea Frick 
Évaluation :
5

Very helpful people .

JERRY TAYLOR 
Évaluation :
5

This location at the time I was there was unmanned. Just a parking lot with a drop box attached to a nearby building. Drop box was very clear to see and clearly labeled on returning instructions. overall very good experience and easy.

Dustin Bowman 
Évaluation :
5

Megan always takes good care of us.

Lynn Bilodeau 
Évaluation :
5

Megan rocks. She is great to deal with. We are repeat customers, and always like working with her. Lynn

Lynn Bilodeau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Ashcraft 
Évaluation :
5

When we got to the house and opened the back, one package of blankets was opened and strung about the floor. We didn't use them but folded them back.

Brandy Hamilton 
Évaluation :
2

Well I didn't get there till about 5 minutes till the time they close. To Me closing at 5 is too early. I was about two blocks from the gas station and I needed to put gas in it I simply ask them can I run down there and put gas in it I'll be back in a few minutes I said. They didn't want to wait they said just put your key in the Box. I would rather be there when they look at the truck or whatever. I swept out the truck on the inside myself when I got it I had crayons and some kind of a little feathers. Also when I told the lady I needed to get some gas one of them started telling me about how they were going to charge me a service charge and like $3 for a gallon of gas or something it was ridiculous so I made sure it was more than enough gas.

Dewayne Marler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linsey Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Marriott 
Évaluation :
5

These young ladies were very pleasant and easy to work with.

BOBBIE CASTLE 
Évaluation :
5

The first trailer they assigned had a bald tire. But they quickly noticed the problem and switched my reservation to another trailer. The 2 ladies who did the rental are very pleasant and super hard working!!

leasa chandler 
Évaluation :
5

Excellent service and a very nice experience (makes moving less stressful). Great truck. Ran well and drove very easily. The ramp made loading and unloading so easy.

Martha Cotton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODGER WATTS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

geary bufford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grant wallenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Ratliff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY ANDERSON 
Évaluation :
5

The people at the pick up location were very nice as well as at the return location. Rebecca at the U-Haul customer service center saved the day, finding a truck for me much more convenient than what I found on line.She was very nice and extremely helpful. I'll be moving my daughter again in August, back to school and will call on you again.

Ken Smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chase Calvert 
Évaluation :
5

Nothing. Everything was AWESOME! Merci encore.

KARA LEWIS 
Évaluation :
5

Fine ladies in charge here.

John Winters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle Suehring 
Non les évaluations ont été soumises pour cet établissement.

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