Évaluations des clients First Choice Chevron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de First Choice Chevron

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Michael R. le

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Check the Invoice & equipment in the truck. Something is generally "missing, really."

Christy P. le

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Was there over an hour and half trying to drop the key off. I was trying to get out if Florida before the storm hits the Jacksonville area. There was no visible area to drop the key in, the clerk was great and he was helpful

Anna F. le

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Le client n'a pas laissé de commentaire.

Mike H. le

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The agent was awesome after an initial very poor experience at the original location. Made a reservation a month in advance and on my contract guarantees the equipment available, after 2 confirmation calls and a confirmation text for 9am pick up, I show 1/2 hour early to find they don’t have a vehicle for me as reserved. This cost me $12 Uber ride and 1.5 hours to pick-up at a different location. Vehicle I picked up was filthy, but the agent was great

Christopher N. le

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Lady took the gas station customers first and had us wait. Then pushed the wrong button and told us we were supposedly in an accident. Took about 30 minutes to check us out.

YVONNE E. le

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Both uhaul facilities had friendly and helpful staff. The Jefferson Davis branch has expanded since my last visit and looks awesome!@

Erin P. le

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Clerk was short and rude this was another mom and pop location.

bingxue S. le

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I was charged gas usage because system said the gas was full at the time I pickup the truck. Actually it was under 3/4 at that time. When I returned the truck I filled what I used which was 3 gallons for 19 miles I drove. So I was not supposed to be charged for anything! I called the customer service and she said she will file the case. I want to get my money back! What a horrible experience! U-HAUL is lying!

Cameron P. le

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Le client n'a pas laissé de commentaire.

Hannah E. le

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Le client n'a pas laissé de commentaire.

victor V. le

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Le client n'a pas laissé de commentaire.

michael J. le

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No problems.

John G. le

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No comment

Linda B. le

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Due to the fact that we did not have a reservation it caused problems. When asked if we could setup reservation was told we needed to set it up on the computer. We had just travelled 10 hours and didn’t have computer. Was told we needed to wait because he needed to wait on his customers and Uhaul was not his priority. However after we waited he did call uhaul for us and we were able to leave at location. Overall, it was a bad experience. Drop off location staff made comment also they had not been trained on set up

David W. le

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To rent your equipment I have to put all my information plus credit card info in the computer to reserve the item, then when I get it I have to give all the same information once again, then when I return I have to give all the exact same information again! When I put all my information in the first time I should not need to do it two more times, hackers only steal the info once why.

Haley J. le

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Thomas was very friendly. And he gave my husband some very much needed advice. It was like he knew what exactly was going on in our life. He made this whole ordeal go smoothly and stress free. Amazing experience. Best one yet.

Cathleen C. le

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I had to wait for dealer to arrive as other employee didn’t know system

Beverly S. le

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My only problem is that when I called customer service I was on the phone for over half an hour before someone actually helped me. Then that person gave me the wrong answer. Once I called back the second time and waited for another half-hour the second person was more than helpful on the phone.

David W. le

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Le client n'a pas laissé de commentaire.

Bradley H. le

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The staff is very friendly but, the location was terrible. The place was poorly kept and cluttered. It took about an hour of waiting just to sign the paperwork, when I was the only one in line. When I got the truck it still had trash in the back from the previous user.

Bruce H. le

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This is a 24hr/day place. I thought I could not get the truck till 8am. Had I know I would have gotten it a 6:30am or even the night before. It was literally right around the corner from the house I was moving from.

Ben N. le

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Would appreciate a call at your earliest convenience. 614-364-2366. Terrible abusive service and unauthorized charges applied at drop off.

Michael R. le

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Le client n'a pas laissé de commentaire.

BEVERLY P. le

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Le client n'a pas laissé de commentaire.

Nick B. le

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You will need to allow extra time for pickup as there was only one person on duty in the gas station store. However, attendant was very courteous and tried to get me on my way as quickly as possible. Any delays were not the fault of the attendant but just the way the business operates. Return was extremely quick. Very satisfied renting from this location. If you feel you should be taken care of before anybody else, do not go. If you want a great truck and great treatment, go here. Also, paying the extra $14.00 for damage and avoid the hassle of making sure all previous damage is listed on the rental agreement. Make pick up much easier and faster.

Linda F. le

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Need a better location for office not a convenience store. Lots of people coming in store while trying to get uhaul truck.

Richard O. le

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Le client n'a pas laissé de commentaire.

Timur S. le

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Very helpful associates at this location. I had no problems

Jordan R. le

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The dolly was not in the trailer. I would like a refund for the $10 I paid to rent it.

John S. le

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Le client n'a pas laissé de commentaire.