Customer Reviews for First Choice Citgo
(Concessionnaire U-Haul dans le voisinage)

1076 évaluations

77 Lee Jackson Hwy   Staunton, VA 24401
(Across the street from the Staunton mall)

(540) 887-7533

Heures d'ouverture de l'établissement

  • Lun - dim : 11h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 887-7533

77 Lee Jackson Hwy
Staunton, VA 24401
(Across the street from the Staunton mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 11h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

The lady on the phone was very rude. Otherwise went great no problems with the uhaul or anything else.

Edwan W. 
Évaluation :
4

This site to pick up the truck was fine. The process to get a truck was horrible, just like the last time I used U-Haul. I am actually thinking of buying a truck since I have a trailer and just do things myself. Bad website, awful support, but always successful at wasting at least 4 hours of my day.

Kenneth O. 
Évaluation :
2

We scheduled the van rental online to be picked up at 9:00 a.m. When we arrived, we were told that it could not be rented until 11:00 even though the van was parked at the location and the clerk was available (the same clerk who checked us in two hours later). This caused us to have to completely rework our schedule at great inconvenience.

Robert C C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
1

This was the worst experience I have ever had with a rental company.Employee's were not knowledgeable or helpful. Could not answer my questions,or would not. Over charged me on gas. Uhaul states that a ten foot box truck gets 12 miles per gallon. I went 43 miles, put in 15 $.oo worth of gas @2,89 per gallon and when I received my receipt from uhaul they had charged me with an additional 8 gallons of gas. I had put in 5,19 gallons, they said they put in 8 gallons, so it took 13,19 gallons to go 43 miles. Dosent add up?? Thats 3,09 miles per gallon. Shame on me for not making First Choice Citgo verify the gas when I took the truck as well when I took it back. I would very much like to hear from uhaul, which I never expect to . Warning to others,make any one fill the vehicle in your presence and when you return it make them witness you filling it up, and verify to you that it is full. Also I do not like not being able to get a paper receipt when truck is returned. Never again will I rent from this company.

William B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jared D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Fantastic to work with!

BRIAN LEE K. 
Évaluation :
3

24/7 pickup is a f***ing joke..... absolute waste of time if you need to reach out to customer support or deal with the web page at all. Better off waiting for the location to open and go in person then fool with the online mess. Read this and make the changes for future people so they too aren't stuck wasting all of a morning trying to get a damn truck.

Jordan S. 
Évaluation :
5

This location has consistently been A++

Clement P. 
Évaluation :
5

They where vary helpful and extremely kind. I had issues with my cards for payment but they worked with me through it and I was able to get done what I needed to get done. I would recommend them to anyone 😊

Tess H. 
Évaluation :
5

Have items at location when ordered! No furniture pads.

Bradley S. 
Évaluation :
5

Nothing excellent servicd

Jon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
5

This location offered excellent professional service. Nothing to improve.

Wilbur LEE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter R. 
Évaluation :
5

This far the best dealer in the valley. Keep it up guys

Clement P. 
Évaluation :
5

This is by far the best rental location in the Uhaul universe. They are peerless in customer service, availability and dynamic fluid of operations. I have used this resource many times, and I will continue to do so in the future.

Theodore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Great service

Michael S. 
Évaluation :
5

Fantastic customer service, very easy pickup and dropoff. Highly recommend this location!

Matthew G. 
Évaluation :
5

The best place in Staunton to get your U-Haul. All the staff there are very helpful and it's always been a pleasure doing business with them.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathleen R. 
Évaluation :
5

Everything went smooth and no issues. Je les recommanderais sans hésiter!

Jeffrey B. 
Évaluation :
3

Trailer had boxes left from the last user. Two bright yellow boards as well. I left the boards in the trailer as I did not know if they belonged there.

Michael S. 
Évaluation :
5

make sure the cargo light works??

Quentin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karoline K. 
Évaluation :
5

Nice, courteous people, definitely recommend

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah F. 
Évaluation :
3

Trouble with app logging off and not saving images, delays, conflicting instructions (i.e. call/wait to be called). Heavy stench of smoke in truck. Citgo staff were wonderful, helpful, professional, and efficient.

Colleen C. 
Évaluation :
5

Thank-you-very-much-i-love-you-trucks-and-serives-that-you-provide-2-me-attuide-is-well-thanks-4-your-personally-and-will-allways-keep-coming-back-thanks-and-god-bless-you-very-much

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne W. 
Évaluation :
5

Such a friendly and helpful place- the staff are wonderful and knowledgeable. I will never go anywhere else.

Jennifer R. 
Évaluation :
5

Fast, efficient and friendly service.

Wayne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy H. 
Évaluation :
5

Thanks-mrs-johnson-we-prechate-you-bussiness-we-love-the-uhale-exprerince-that-you-all-give-us-we-love-the-personally-that-you-all-allways-give-use-thanks-god-bless-you

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey B. 
Évaluation :
5

The best experience ever after so many years of using U-HAUL services. Folks here are pleasant and easy to deal with. The location is convenient, highly visible and has long operating hours. I highly recommend this location and of course I will use them again.

Brendan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Excellent-thank-you

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

The drop off went so smoothly and the customer service was excellent!

Zachary F. 
Évaluation :
5

The lady there was friendly, awesome, and a pleasure to do business with

Jason L. 
Évaluation :
5

Super friendly customer service - will use this location again for rental needs

Adrienne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Customer service was outstanding.

Louis M. 
Évaluation :
4

Very good customer service. Truck was not available at 8am I had to reschedule for 10am.

Carol K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

No need for improvement

June E R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Milage rates are too high especially for the larger vehicles on the weekend. I've heard others say they will borrow a truckm or trailer rather than pay that high milage rate for weekends. Lower it and I'm sure your revenues could increase. I rented a pickup but my son needed a bigger truck. 1,29 $/ mile is a bit high for weekend usage. Other than that my experience was fine.

Alfred W. 
Évaluation :
5

Nothing-very-good-be-back-thanks

Robert J. 
Évaluation :
1

Ok so UHAUL can look over my rental start to finish & verify that there were multiple problems ... The pick uptime scheduled for 8:30p.m. at one location was changed w/out my prior knowledge to 8:00p.m. at a different location - i was opted for the pick up vehicle after location has closed - the owner of that location told me at 830 that Uhaul closes at 8:00 & i couldnt have a rental until the next morning - she was not very pleasant at all to me - i was only asking her what to do if the internet check in wasnt working properly & was told there was no such thing & that i needed to leave ( verifiable by security camera at location ) i called customer service ( C.G. ) was Very helpful ... My reservation got a 50 $credit for not being available & rescheduled @a different location - the next morning that location had no rental available so i should have gotten another 50 $reservation guarantee credit ( which i did not ) & was rescheduled again at the other location - eventually ( after having multiple rides arranged to get to all these reservation appts ) i did get a rental ... Attempting to return the rental AGAIN the location would not assist me because Uhaul closes at 8 & the online return procedure would not function for me ( i could drive 100 yds away from the location & it would work but i wasnt at the location any longer for the gps to confirm - this leads one to believe the location uses a signal scrambler or block to prevent web access ) AGAIN i call customer service & explain ( representative T.D. was most excellent as well ) and they handled my return for me . Customer service over the phone was excellent !! HOWEVER... Uhaul , you are the #1 rental company in the world ok , never & i mean under no circumstance period should any customer have to wait for a customer rep to take their call - this is simply inexcusable & you should be ashamed - i waited on hold both calls for approx 30 mins for my call to be taken - either you have THAT many issues that need resolved OR you are THAT short staffed ... There is just no justifying either & you should know that simple fact ... Get it together Uhaul !!! & I confirmed the definition of guarantee which Uhaul did not meet ( twice!!!) so i should receive 100 $credit - on my final invoice i did not even see one reservation credit let alone the 2 i am entitled to by Uhaul's guarantee ... Again i say to Uhaul , get it together !!! And REWARD your customer service agents because they deserve it !!!

Nathaniel C. 
Évaluation :
1

Rude personnel that do not value customers.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garika W. 
Évaluation :
5

The Employee/Lady who handled my contract was amazing. When I went to pick up my reserved Trailer it was not available. It had been returned to the wrong location and the agent at that location did not check it back in properly either. That location was closed so then I was left without the needed rental. She took care of my needs and honored your contract by renting me a little larger trailer that was available so I was not left without anything. It took her an hour to get all the needed errors with Uhaul fixed so I so I could have a trailer and the whole time she was kind and patient. I would highly recommend her to anyone.

Kelly C. 
Évaluation :
5

Friendly, quick and courteous service!!

Buford G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Excellent service and friendly

Alison F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul T. 
Évaluation :
5

The Uhaul representative was extremely courteous, effective, and helpful upon literally no notice of me requiring to rent a truck that day! Due to the extreme heat I needed to extend the rental for one day, which also was no problem and solved over a quick phone call less than 2hrs before the original rental contract was up! Keep up the good work! I can highly recommend this location! A+

Xaver W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton R. 
Évaluation :
5

When I called reservations (not the rental location), they assured me that a queen bed would fit in a cargo van. That is true, but it only fits sideways, which means you can't really fit any additional items beyond the bed. That would have been good to know.

Megan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
2

I'm dearly certain they ripped me off! I know for a fact I traveled less then 60 miles, yet was billed for just enough to return none of my money! When I first went in after ordering online, they tried to bill me 59,99 for the truck instead of 29,99! I called them on that, then they billed me for a dolly which never received! Somehow had me traveling almost 90 miles which wasn't true but because I'm disabled and my son's were driving I couldn't verify by the time the guy came back out to give me my change. I won't use this location again, not will use uhaul again until they have a better tracking system to help the people from being ripped off!

Thomas C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
4

I've used this location before they are great.

zachariah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Everything went smoothly. Staff were really good. Highly recommend this location.

Clement P. 
Évaluation :
5

Super helpful and prompt to get me checked out extremely easily and assist how to secure trailer in the lot. Highly recommend. Always enjoy using this location.

Andrew C. 
Évaluation :
1

This location was disorganized and unprofessional. It took me at least 30 minutes trying to return the vehicle, most of that sitting around waiting for the owner to arrive because the lady working didn't know how (she was nice, though, just not trained or something). Then, I wanted to put some gas in and they are a gas station - the owner said to just pull up to a pump and leave it....None of the 6+ pumps worked, they were ALL out of order. So, another 10-15 minutes to run to another gas station. Way more of a hassle than any other rental I've done. Also, the Uhaul online check-in system was useless and a waste of time.

Malia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykel N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan F. 
Évaluation :
2

Staff there were nice. Lady on phone no. Like I said earlier. Still dont know what total bill actually is. Who charged it . Had to pick up at different place then originally arranged.

carig F. 
Évaluation :
3

Clean out the cab! The cup holders were full of liquid and it was sticky all over. Also smelled of cigarettes-butts we're still in the ash tray. It was disgusting and we ended up cleaning it ourselves.

Geoffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
5

Having used Uhaul for several moves, this service center is by far the best experience I have had in renting Uhaul. Friendly, fast service and fleet was in Grand order. Great job guys

Paul J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Clean the inside of the truck

Brett B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

The people were very nice and easy to deal with. Easy access to the equipment. Smooth transaction

George J. 
Évaluation :
4

Long wait to rent due to person ahead in line had an accident and uhaul site would not let agent put in info. We were an hour after our pick up time being waited on.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gusti M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Non les évaluations ont été soumises pour cet établissement.

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