Évaluations des clients First Choice Citgo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de First Choice Citgo

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Theodore C.
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This is by far the best rental location in the Uhaul universe. They are peerless in customer service, availability and dynamic fluid of operations. I have used this resource many times, and I will continue to do so in the future.

John G.
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Le client n'a pas laissé de commentaire.

Michael S.
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Great service

Matthew G.
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Fantastic customer service, very easy pickup and dropoff. Highly recommend this location!

Timothy G.
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The best place in Staunton to get your U-Haul. All the staff there are very helpful and it's always been a pleasure doing business with them.

Cathleen R.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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Everything went smooth and no issues. Would recommend!

Michael S.
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Trailer had boxes left from the last user. Two bright yellow boards as well. I left the boards in the trailer as I did not know if they belonged there.

Quentin C.
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make sure the cargo light works??

Joseph T.
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Le client n'a pas laissé de commentaire.

Lori H.
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Le client n'a pas laissé de commentaire.

Karoline K.
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Le client n'a pas laissé de commentaire.

Bryan F.
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Nice, courteous people, definitely recommend

Jeremiah F.
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Le client n'a pas laissé de commentaire.

Colleen C.
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Trouble with app logging off and not saving images, delays, conflicting instructions (i.e. call/wait to be called). Heavy stench of smoke in truck. Citgo staff were wonderful, helpful, professional, and efficient.

Robert J.
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Thank-you-very-much-i-love-you-trucks-and-serives-that-you-provide-2-me-attuide-is-well-thanks-4-your-personally-and-will-allways-keep-coming-back-thanks-and-god-bless-you-very-much

Adrienne W.
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Le client n'a pas laissé de commentaire.

Jennifer R.
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Such a friendly and helpful place- the staff are wonderful and knowledgeable. I will never go anywhere else.

Wayne M.
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Fast, efficient and friendly service.

Beth K.
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Le client n'a pas laissé de commentaire.

Brandy H.
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Le client n'a pas laissé de commentaire.

Brandy H.
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Le client n'a pas laissé de commentaire.

Robert J.
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Thanks-mrs-johnson-we-prechate-you-bussiness-we-love-the-uhale-exprerince-that-you-all-give-us-we-love-the-personally-that-you-all-allways-give-use-thanks-god-bless-you

jeffrey B.
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Le client n'a pas laissé de commentaire.

Brendan M.
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The best experience ever after so many years of using U-HAUL services. Folks here are pleasant and easy to deal with. The location is convenient, highly visible and has long operating hours. I highly recommend this location and of course I will use them again.

William L.
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Le client n'a pas laissé de commentaire.

Douglas B.
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Le client n'a pas laissé de commentaire.

Robert J.
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Excellent-thank-you

Aaron F.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

Zachary F.
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The drop off went so smoothly and the customer service was excellent!

Jason L.
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The lady there was friendly, awesome, and a pleasure to do business with

Adrienne W.
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Super friendly customer service - will use this location again for rental needs

Nicholas H.
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Le client n'a pas laissé de commentaire.

Louis M.
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Customer service was outstanding.

Carol K.
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Very good customer service. Truck was not available at 8am I had to reschedule for 10am.

Will F.
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Le client n'a pas laissé de commentaire.

Ryan K.
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Le client n'a pas laissé de commentaire.

June E R.
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No need for improvement

Patrick R.
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Le client n'a pas laissé de commentaire.

Alfred W.
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Milage rates are too high especially for the larger vehicles on the weekend. I've heard others say they will borrow a truckm or trailer rather than pay that high milage rate for weekends. Lower it and I'm sure your revenues could increase. I rented a pickup but my son needed a bigger truck. $1.29/ mile is a bit high for weekend usage. Other than that my experience was fine.

Robert J.
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Nothing-very-good-be-back-thanks

Nathaniel C.
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Ok so UHAUL can look over my rental start to finish & verify that there were multiple problems ... The pick uptime scheduled for 8:30p.m. at one location was changed w/out my prior knowledge to 8:00p.m. at a different location - i was opted for the pick up vehicle after location has closed - the owner of that location told me at 830 that Uhaul closes at 8:00 & i couldnt have a rental until the next morning - she was not very pleasant at all to me - i was only asking her what to do if the internet check in wasnt working properly & was told there was no such thing & that i needed to leave ( verifiable by security camera at location ) i called customer service ( C.G. ) was Very helpful ... My reservation got a $50 credit for not being available & rescheduled @a different location - the next morning that location had no rental available so i should have gotten another $50 reservation guarantee credit ( which i did not ) & was rescheduled again at the other location - eventually ( after having multiple rides arranged to get to all these reservation appts ) i did get a rental ... Attempting to return the rental AGAIN the location would not assist me because Uhaul closes at 8 & the online return procedure would not function for me ( i could drive 100 yds away from the location & it would work but i wasnt at the location any longer for the gps to confirm - this leads one to believe the location uses a signal scrambler or block to prevent web access ) AGAIN i call customer service & explain ( representative T.D. was most excellent as well ) and they handled my return for me . Customer service over the phone was excellent !! HOWEVER... Uhaul , you are the #1 rental company in the world ok , never & i mean under no circumstance period should any customer have to wait for a customer rep to take their call - this is simply inexcusable & you should be ashamed - i waited on hold both calls for approx 30 mins for my call to be taken - either you have THAT many issues that need resolved OR you are THAT short staffed ... There is just no justifying either & you should know that simple fact ... Get it together Uhaul !!! & I confirmed the definition of guarantee which Uhaul did not meet ( twice!!!) so i should receive $100 credit - on my final invoice i did not even see one reservation credit let alone the 2 i am entitled to by Uhaul's guarantee ... Again i say to Uhaul , get it together !!! And REWARD your customer service agents because they deserve it !!!

Brian M.
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Rude personnel that do not value customers.

Garika W.
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Le client n'a pas laissé de commentaire.

Kelly C.
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The Employee/Lady who handled my contract was amazing. When I went to pick up my reserved Trailer it was not available. It had been returned to the wrong location and the agent at that location did not check it back in properly either. That location was closed so then I was left without the needed rental. She took care of my needs and honored your contract by renting me a little larger trailer that was available so I was not left without anything. It took her an hour to get all the needed errors with Uhaul fixed so I so I could have a trailer and the whole time she was kind and patient. I would highly recommend her to anyone.

Buford G.
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Friendly, quick and courteous service!!

Joseph S.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

Alison F.
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Excellent service and friendly

paul T.
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Le client n'a pas laissé de commentaire.

Xaver W.
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The Uhaul representative was extremely courteous, effective, and helpful upon literally no notice of me requiring to rent a truck that day! Due to the extreme heat I needed to extend the rental for one day, which also was no problem and solved over a quick phone call less than 2hrs before the original rental contract was up! Keep up the good work! I can highly recommend this location! A+

Clinton R.
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Le client n'a pas laissé de commentaire.

Megan S.
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When I called reservations (not the rental location), they assured me that a queen bed would fit in a cargo van. That is true, but it only fits sideways, which means you can't really fit any additional items beyond the bed. That would have been good to know.

Katherine S.
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Le client n'a pas laissé de commentaire.

Emily H.
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Le client n'a pas laissé de commentaire.

Thomas C.
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I'm dearly certain they ripped me off! I know for a fact I traveled less then 60 miles, yet was billed for just enough to return none of my money! When I first went in after ordering online, they tried to bill me 59.99 for the truck instead of 29.99! I called them on that, then they billed me for a dolly which never received! Somehow had me traveling almost 90 miles which wasn't true but because I'm disabled and my son's were driving I couldn't verify by the time the guy came back out to give me my change. I won't use this location again, not will use uhaul again until they have a better tracking system to help the people from being ripped off!

Robert B.
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Le client n'a pas laissé de commentaire.

Susan M.
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Le client n'a pas laissé de commentaire.

zachariah F.
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I've used this location before they are great.

Bruce F.
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Le client n'a pas laissé de commentaire.

Clement P.
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Everything went smoothly. Staff were really good. Highly recommend this location.

Andrew C.
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Super helpful and prompt to get me checked out extremely easily and assist how to secure trailer in the lot. Highly recommend. Always enjoy using this location.

Malia F.
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This location was disorganized and unprofessional. It took me at least 30 minutes trying to return the vehicle, most of that sitting around waiting for the owner to arrive because the lady working didn't know how (she was nice, though, just not trained or something). Then, I wanted to put some gas in and they are a gas station - the owner said to just pull up to a pump and leave it....None of the 6+ pumps worked, they were ALL out of order. So, another 10-15 minutes to run to another gas station. Way more of a hassle than any other rental I've done. Also, the Uhaul online check-in system was useless and a waste of time.

Danny S.
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Le client n'a pas laissé de commentaire.

Bruce F.
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Le client n'a pas laissé de commentaire.

Gary K.
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Le client n'a pas laissé de commentaire.

Mykel N.
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Le client n'a pas laissé de commentaire.

Jordan F.
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Le client n'a pas laissé de commentaire.

carig F.
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Staff there were nice. Lady on phone no. Like I said earlier. Still dont know what total bill actually is. Who charged it . Had to pick up at different place then originally arranged.

Geoffrey F.
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Clean out the cab! The cup holders were full of liquid and it was sticky all over. Also smelled of cigarettes-butts we're still in the ash tray. It was disgusting and we ended up cleaning it ourselves.

Bart N.
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Le client n'a pas laissé de commentaire.

Brenda S.
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Le client n'a pas laissé de commentaire.

Paul J.
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Having used Uhaul for several moves, this service center is by far the best experience I have had in renting Uhaul. Friendly, fast service and fleet was in Grand order. Great job guys

Hugo B.
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Le client n'a pas laissé de commentaire.

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Brett B.
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Clean the inside of the truck

Heather B.
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Le client n'a pas laissé de commentaire.

DAVID S.
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Le client n'a pas laissé de commentaire.

George J.
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The people were very nice and easy to deal with. Easy access to the equipment. Smooth transaction

Robert L.
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Long wait to rent due to person ahead in line had an accident and uhaul site would not let agent put in info. We were an hour after our pick up time being waited on.

Gusti M.
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Le client n'a pas laissé de commentaire.

Bruce F.
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Le client n'a pas laissé de commentaire.

Virginia M.
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Le client n'a pas laissé de commentaire.

Bruce F.
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Le client n'a pas laissé de commentaire.

ZACHARY H.
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clean the uhaul a bit more and make sure its in better condition

Thomas S.
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Owners very helpful and polite.

charles H.
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Everything was great, nice trouble free experience!!

Bruce F.
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Le client n'a pas laissé de commentaire.

Noemio R.
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Keep the same employees ??

Macon R.
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Was charged for extra insurance after stipulating I did not want it. Still working on getting that straight. Other than that, satisfied with the equipment and service.

Skye C.
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Very friendly and easy to deal with. Uhaul was ready and waiting for me at the time of my reservation with a full tank of gas. Didn't catch their names but the older Indian woman and the blonde woman were both very nice and easy to deal with!

Gary G.
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When only one staff person is in store she waits on insulin and store customers causing irratating wait times Staff are friendly, helpful and attentive.

Kathy S Z.
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Le client n'a pas laissé de commentaire.

Lester W.
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Le client n'a pas laissé de commentaire.

Mari-Agnes E P.
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This is the second time I have used First Choice Citgo for my uhaul rental, they are always so professional and pleasant to deal with. I would not hesitate to use them again and will definitely recommend them to friends and family.

John L.
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Manager very nice and personal. Provided a virtual and physical receipt for ease of access with military move repayments.

Francis H.
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Everything was excellent. Can't think of ANYTHING

Thomas S.
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Very friendly proprietors.

JUSTIN S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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