Customer Reviews for First Choice Mobil
(U-Haul Neighborhood Dealer)

Évaluation :

2

U-Haul had this as the "closest" drop off which was approximately 20 miles away from my destination. I passed at least 2 other locations that were closer and had the room, but were not suggested as eligible drop locations.

Évaluation :

3

The teller had no idea how to check the truck in

Évaluation :

1

Better working equipment. And employees who actually know what they are doing. As it took over a week for the location to process the return of my uhaul truck. The trucks back cab light wouldn't stay on. The windshield was badly cracked

Évaluation :

3

There was no key dropoff so I had to give the attendant the key

Évaluation :

5

Excellent customer service

Évaluation :

1

The system was down and there was no key lockbox so I had to do the pick up process online which still didn’t work because it gave be a lockbox code and not the approval code to give to the rep.

Évaluation :

1

They charged me $1300 for 4 hours…I’ve never had a worse experience at a uhaul place.

Évaluation :

5

A/C wasn't fully operational. Did not start cooling until 30 minutes down the road.

Évaluation :

1

Horrible experience

Évaluation :

1

Nobody there could help at about 4 pm

Évaluation :

2

The pick up location was a convenience store and the attendant did not know how to rent a truck. I had to speak to her boss on her cell phone. The boss was hard to understand over the phone. Original reservation was for pickup over twenty miles away despite having reserved the truck for pickup in the 32277 zip code.

Évaluation :

5

She was very pleasant and helpful

Évaluation :

3

We were over whelmed with the move and complications encountered elsewhere upon arrival. Could have reminded us to fuel the truck at the station when we arrived. Would have only taken a few minutes. I couldn't remember if we needed to refuel or not. Was not able to access computer due to move.

Évaluation :

2

Unprofessional location - will never use again. Sorry to take them away from their busy schedule to have to checkout the truck. Mid checkout the agent was distracted - almost 30 mins later I had to remind him hey we are not finished with my truck. Absolute disaster.

Évaluation :

1

The sales attendant was not available the cashier could reach him by phone I waited an hour before he arrived. The truck had a problem with the transmission or engine it was a very unstabled ride. I returned the truck gave the key to cashier and I was charged double for the truck usage…. I am waiting for my refund…the worst experience I have had in 10yrs with uhaul

Évaluation :

5

The owner Thomas was great! He went above and beyond to help us out. This location will be our go-to for uhaul rental!

Évaluation :

3

I was charged $60 for one hour. Returned clean and fuel refill. Asked for dolly but not in truck and charged. :(

Évaluation :

5

To me you dont have to improve to me was very good service

Évaluation :

5

Person at the counter was very helpful very informative location with u-haul signs not very visible .....

Évaluation :

5

In finding the location was a little difficult posting signs to view uhaul.....it had one but not to Visible ...

Évaluation :

5

Very attentive to customer and friendly polite

Évaluation :

5

Great Customer Service! The young man was so very helpful & polite! I highly recommend!! Thank you!!

Évaluation :

3

It was great because it was a gas station and we needed to refill, but the key drop was a box that you needed a code to access, but we didn't have a code, so we handed the key to the convenience store clerk, which I didn't feel to great about.

Évaluation :

2

Odd set up to pick up a uhaul, would much rather go to a uhaul dealer

Évaluation :

1

This isn't a location complaint as much as it is a company complaint. I ordered a truck days in advance only to pick up from a self serve location that did not have the dolly as requested. I was sent to corporate location who again did not have the equipment. I hired a moving company who luckily did have the dolly however they had to go get theirs ending up with all the loss of time I paid for two hours of moving help and only ended up getting them for twenty minutes. Thanks Uhaul for wasting my time and money.

Évaluation :

5

Super nice

Évaluation :

5

merci

Évaluation :

2

Get rid of that Orange park Chevron location at the Chevron. I was overcharged for the guy checking the wrong truck and I brought everything back including equipment. I need my money refund

Évaluation :

2

Noone there knew what was going on. The blankets I ordered were not in the truck. No walk through with the vehicle.

Évaluation :

2

I was supposed to get a furniture dolly that I was charged for that wasn't in the truck and the furniture pads were not folded. I thought it was supposed to be a contactless pick up but I had to go inside the store to get the key and the guy was a jerk.

Évaluation :

3

Truck was out of alignment. Had to hold the wheel almost 20 degrees to the right to maintain straight travel. Suspension was extremely rough. The vehicle must have been in a accident prior to my rental. Thankfully I had nothing broken.

Évaluation :

4

Waited an hour to get my rental.

Évaluation :

2

Location was a convenience store so of course they were busy with customers purchasing gas and items, but we were continually asked to step aside for other customers. Guy at the register was rude, hard to hear, did the basic minimum. I presented my ID as I normally do but he said he couldn't accept that. I needed to upload my ID to the system even though I had not chosen online pickup. Won't go there again for sure.

Évaluation :

3

The individual was very nice, but he was not able to give the transaction his full attention as he had to deal with multiple interruptions from other customers which is understandable since it is a convenience store/gas station not a uhaul facility.

Évaluation :

2

Complete customer transaction, once equipment is returned.

Évaluation :

1

I talked to the Uhaul Number and they told me I could return it to the next closet location which was this . First the last told me they couldn't take the truck back there I explained the situation and if we would have went further we would of exceeded our 70 mile limit! I was there for an hour and she had no idea what she was doing while I was thinking she did . Finally another person shows up and she says Do you know how to do returns and in 10 minutes I was fine out of there .... Horrible experience to say the least!

Évaluation :

4

Check the Invoice & equipment in the truck. Something is generally "missing, really."

Évaluation :

2

Was there over an hour and half trying to drop the key off. I was trying to get out if Florida before the storm hits the Jacksonville area. There was no visible area to drop the key in, the clerk was great and he was helpful

Évaluation :

4

The agent was awesome after an initial very poor experience at the original location. Made a reservation a month in advance and on my contract guarantees the equipment available, after 2 confirmation calls and a confirmation text for 9am pick up, I show 1/2 hour early to find they don't have a vehicle for me as reserved. This cost me $12 Uber ride and 1,5 hours to pick-up at a different location. Vehicle I picked up was filthy, but the agent was great

Évaluation :

2

Lady took the gas station customers first and had us wait. Then pushed the wrong button and told us we were supposedly in an accident. Took about 30 minutes to check us out.

Évaluation :

5

Both uhaul facilities had friendly and helpful staff. The Jefferson Davis branch has expanded since my last visit and looks awesome!@

Évaluation :

3

Clerk was short and rude this was another mom and pop location.

Évaluation :

1

I was charged gas usage because system said the gas was full at the time I pickup the truck. Actually it was under 3/4 at that time. When I returned the truck I filled what I used which was 3 gallons for 19 miles I drove. So I was not supposed to be charged for anything! I called the customer service and she said she will file the case. I want to get my money back! What a horrible experience! U-HAUL is lying!

Évaluation :

4

No problems.

Évaluation :

4

No comment

Évaluation :

2

Due to the fact that we did not have a reservation it caused problems. When asked if we could setup reservation was told we needed to set it up on the computer. We had just travelled 10 hours and didn't have computer. Was told we needed to wait because he needed to wait on his customers and Uhaul was not his priority. However after we waited he did call uhaul for us and we were able to leave at location. Overall, it was a bad experience. Drop off location staff made comment also they had not been trained on set up

Évaluation :

3

To rent your equipment I have to put all my information plus credit card info in the computer to reserve the item, then when I get it I have to give all the same information once again, then when I return I have to give all the exact same information again! When I put all my information in the first time I should not need to do it two more times, hackers only steal the info once why.

Évaluation :

5

Thomas was very friendly. And he gave my husband some very much needed advice. It was like he knew what exactly was going on in our life. He made this whole ordeal go smoothly and stress free. Amazing experience. Best one yet.

Évaluation :

4

I had to wait for dealer to arrive as other employee didn’t know system

Évaluation :

5

My only problem is that when I called customer service I was on the phone for over half an hour before someone actually helped me. Then that person gave me the wrong answer. Once I called back the second time and waited for another half-hour the second person was more than helpful on the phone.

Évaluation :

1

The staff is very friendly but, the location was terrible. The place was poorly kept and cluttered. It took about an hour of waiting just to sign the paperwork, when I was the only one in line. When I got the truck it still had trash in the back from the previous user.

Évaluation :

3

This is a 24hr/day place. I thought I could not get the truck till 8am. Had I know I would have gotten it a 6:30am or even the night before. It was literally right around the corner from the house I was moving from.

Évaluation :

1

Would appreciate a call at your earliest convenience. 614-364-2366. Terrible abusive service and unauthorized charges applied at drop off.

Évaluation :

5

You will need to allow extra time for pickup as there was only one person on duty in the gas station store. However, attendant was very courteous and tried to get me on my way as quickly as possible. Any delays were not the fault of the attendant but just the way the business operates. Return was extremely quick. Very satisfied renting from this location. If you feel you should be taken care of before anybody else, do not go. If you want a great truck and great treatment, go here. Also, paying the extra $14 for damage and avoid the hassle of making sure all previous damage is listed on the rental agreement. Make pick up much easier and faster.

Évaluation :

3

Need a better location for office not a convenience store. Lots of people coming in store while trying to get uhaul truck.

Évaluation :

5

Very helpful associates at this location. I had no problems

Évaluation :

1

The dolly was not in the trailer. I would like a refund for the $10 I paid to rent it.

Évaluation :

2

810-335-0443

Évaluation :

5

Clerk did an excellent job balancing running the store and getting my Uhaul contract done and getting me out the door.