Best location I’m ever used
LaTan M
Customer Reviews for First Class Auto Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guy who helped us was extremely helpful. He jumped in and helped with the hitch cover and other things because my back was on fire from moving, and I could barely stand up. He was a refreshing surprise.
KEVIN KDue to the U-Haul system being down when I picked up the trailer, the reservation and contract didn't show up on my U-Haul app so I was unable to make use of the 24/7 drop off at this location. No fault of the drop off location, but you guys really need to get the app and electronic billing / reservation system stability fixed - it is causing customer problems.
John RLocation does not accept cash or check and was not advertised when making reservations online, was only advertised on the door at the location. We were 5 hours from home on a Sunday, I hadn't gotten my new bank card, and couldn't get money transfer to another bank. Wouldn't have been able to pickup reservation if a friend hadn't been with me and used their debit card. We will just spend extra and use our local facility from now on, that way we can pay cash if we have an issue with our bank card at the last minute.
Rachel MIf anyone is needing to rent from uhaul I recommend they rent from this location! He answered all of my questions and gave me the best deal possible. If I need to rent anything from uhaul in the future it will from this location even if it's way out of my way! The service was exceptional and he made renting easy. Thanks
Marla WNo suggestions. They’re doing a great job at a smooth quality transaction.
Aaron KOne of the worst customer services experiences I have had. Not only was this man so disrespectful by answering personal phone calls while having me wait on my paperwork, he did not help me figure out what option would be best for me at all. He quoted a price and explained if I went over that it would cost more, he did not tell me that I was able to drop off at a different location to make it cheaper and after I had asked he said it was "too late". In an already overwhelming and confusing time I feel like this employee took advantage.
Taylor DA very convenient location. Super nice and helpful.
Jill RThe gas mileage was awful, not sure you can do anything.
Peggy CThe cabin did smell of smoke, someon clearly smoked in there. We dint smoke and had our 10 year old with is it was a litlle inconvinience.
Angel RThe back of the truck had mud and dirt on the floor and it got all over our stuff and the return process is excessive. What happened to locking the truck and putting the keys in the box like it used to be
Rebecca YFriendly and helpful.
Sonja SHighly recommend, they stayed open for us to return equipment early.
Terry BHe ended up charging me for the extra day that the other lady said she wasn't gonna charge us. So that was an extra $120 we are out and didn't expect to spend. Other than that he was friendly and helpful.
Ashley OThe place was great
Brian SService was good and fast. The only thing I feel they could do is it's advertised for a certain price but I've never seen the hidden cost of what you're priced. You go in thinking your cost is $29,95 but I have never seen on any advertising that you pay for mileage. It makes sense that you pay for that on the business side but when you call and ask for the price of a rental all your told is one price it's a shocker when your told $29,95 and when you go in to get your equipment and your bill is $143 that's a far cry from $29. When you call in they should tell you it's $29 plus mileage and not just $29. But other than that the service was fast
teresa wI paid over $1500 for this rental. My information should've been safe now we have to do an entire move again over someone not be able to keep the mouth shut about where the truck was being dropped off. I know this Hass to be against the law
Blake OVery Prompt Service and friendly staff! Will use them again and would recommend them to others!
Marcus GClearer signage for turning in and parking. The sign on the door said the shop was closed. So I checked in with the app. When I looked for the drop box, The door was open and the guy said he was there the whole time.
Donald TPleasant, took care of me right away and got me on my way.
Richard LFast friendly service. Convenient pick up times.
Nancy SNa
Sebrena WI've dropped off here several times but picking up where you have to deal with them is a very slow process. It took a while to pick it up and get out of the there.
Bobby BThis location did the best they could given the circumstances. We had to wait 3 hours to get our truck and trailer. That delay made our move very difficult as we only had so much time to unload our storage unit that day before our cross country move. We had to work until well after dark due to the delay getting our truck. The time to return the truck was not accurate because it reflected the time we were supposed to get the truck and not the actual time we were finally able to get it. This made things harder once we got to Colorado. We've used uhaul several times but this was an unpleasant experience for sure. Again, this location and its employees tried the best they could to help. We do feel uhaul should offer some sort of compensation for the delay and not having guidelines in place on what to do when their system isn't working properly.
Kristy GFriendly. Handled the build up of guest well. One guest at a time is all you can do. There was a hiccup in communication which got us the wrong equipment but he handled it professionally and got help to fix it. Well done.
karina bVery nice guys. Great to do business with.
natathial jFriendly, helpful and informative staff. Truck was clean and drove well.
Joseph SIt was really good
Timothy BPhoto uploads were very slow due to poor cell service at that location. online check in took forever to do.
Shannon TWhen I pre-ordered my U-Haul it said I would only have to pay $305 they charged me $342 and told me to put the same amount of gas in it that was in the when I picked it up when I dropped it off in Knoxville TN I was called the next day and was told someone changed something in the app and needed to put $100 worth of gas in the U-Haul or I would be charged another $200 for a fueling fee I had to leave work in order to refuel the U-Haul I will never recommend U-Haul to anyone
Amanda TUn service à la clientèle de qualité. Very friendly and flexible. Easy to work with. Definitely recommend using them for all your moving needs.
Tahir RGreat service got wrong truck size they helped fix it and get what I needed thanks again
jerry cThere was no drop off box for after hours drop off as indicated in the link instructions. I left the key in the truck under driver seat.
Brett WTrain the worker behind the counter. Took over 2 hours to get my rental
HENRY YNo one that worked at the place was there. Dropped of the truck to a guy that knew nothing and couldn't give me any paperwork on the drop off conformation. " the owner will be here later today, I don't know what to do"; crazy. Never again uhaul
Bryan RSee above remarks. I wrote in wrong block. This is not the business location I would recommend.
Ken MAfter hours drop was easy
Mathew KCustomer service was amazing and as fast as possible. Leroy was knowledgeable about all of his products and helped us make our move easier with his recommendations. Merci.
Lauren RFriendly, professional, efficient, clean up to date equipment!! Will definitely use this location again!!
Richard EThe drop off experience was the exact opposite of the pick up, the gentleman was helpful and efficient and got me checked in on the return and on my way quickly.
William GNot a thing! This was the most polite and fastest hookup I have ever experienced. BEST EVER!!!
evie zCan not tell about this location as they were closed at 4pm.
James GAll smooth sailing
Nadine DStaff at this location were very helpful. Would definitely use them again.
Laura LFriendly people
KURT MNo one was at facility. But I have dropped off here before and service was good.
Mark AFriendly staff, clean reliable equipment. A 6x12 trailer with a taller ceiling would be great!!
Richard EWe dropped the truck off mid morning/noon, there was no one at the office. There was a phone number on the door but when called their "mailbox" was full and I could not even leave a message. Poor way to run a business in my opinion . We just locked the truck and with more then enough fuel , an dropped keys in box. But all in all the rental was great!
Marlene BOriginally for scheduled for 9:00 am pick up at Storage Girl , S Willow Ave, Cookeville ,TN was not open and no answer on phone. After calling a Uhaul rep the next pickup location 20 miles away was in Sparta, TN . Sparta Location manager was friendly and prompt but facility and Trailer was old and in poor condition and left rear tire was low, only 25 psi when picked up.
Bruce B