Évaluations des clients First Response Labor LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de First Response Labor LLC

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Catharine H. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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We drove 45 mins to drop off trailer after being told by call center that it would be open 8am-11am. Store was closed, however woman (I believe owner) was inside working and said “we are closed today” (at around 8:30am) and wouldn’t come out to help us. We couldn’t get U-Haul return app to work and sat in parking lot for 45 mins trying to get someone on phone to help us. Regional call center was rude, but we finally spoke to someone in U-Haul home office that was nice and assured us we wouldn’t be charged for extra days if we left the trailer in parking lot.

Cody G. le

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Le client n'a pas laissé de commentaire.

CODY G. le

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Great experience. The lady that assisted me was very nice and helped me get everything set up before leaving. Great experience.

Tyler B. le

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The mobile pickup is a pain.

Dean S. le

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I thought everything went great!

Michael C. le

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Le client n'a pas laissé de commentaire.

Dale C. le

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Le client n'a pas laissé de commentaire.

Carlton C. le

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Le client n'a pas laissé de commentaire.

Paul R H. le

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Le client n'a pas laissé de commentaire.

Allen R. le

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Very good service lady was very pleasant and helpful

diane M. le

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Le client n'a pas laissé de commentaire.

Scott D. le

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Le client n'a pas laissé de commentaire.

Richard T. le

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Customer service was very friendly and helpful.

Francis B. le

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Not much inventory

Rose P. le

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N/A

Arnold T. le

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I thought the person was rude from the day I reserved the U Haul on the phone. When I talked to her the day of pick up she didn't explain the information on the truck or how the mileage worked because I didn't understand. After I figured out she was saying it was. 99 cents a mile I understood why she was asking. I dropped it off at 11:05 . I used it less than 3 hours. I do not have internet service so there was no way for me to go on line to tell her/U haul I dropped it of Sat. At 11:05 A young kid around his 30's. Pulled in the U Haul place and opened a side door. I explained to him that I was dropping it off and didn't know how to do anything via the internet because I had no means to. He explained to me that he would talk to her and explain things. I stopped back by Monday morning to make sure everything was all right. She said everything is fine. I charged you card $90.00 plus dollars .I asked why so much. She said I didn't check in via the internet when done using the truck and the kid has nothing to do with her business .He owns the other business on the other part of the building. I explained to her it's all one building. Your just in the office part how was I supposed to know. She ruidly told me that's not her problem. (I believe the young man is the son that runs the Uhaul business. So basically from the day I called to reserve the truck and the day of pick up and Monday to see everything was all good she was very rude and demeaning. I have rented U Hauls for over 35 years. She was so rude I am thinking of just using Penske rental from now on do to he total disrespect to a myself.(I am a disabled veteran ) I have explained her rudeness to people I know around the area close to that Uhaul place. They automatically knew who I was talking about and agreed she in basically is none informative and very rude. I believe my bill should not have exceeded $70.00. Although I was only charged $20.00 plus more it is not about the money. She was rude,non informational demeaning and should in know way represent Uhaul if you are eating her by costumer service. She basically was asking as if I was wasteing her time and again very rude. I have never in my life have been talked down to by anyone. Especially someone 20 plus years younger than me. Word of mouth travels fast. And I plan on telling my friends my whole encounter with her and Uhaul. I rented it Saturday and still very upset by her actions. No one should be treated how she treated me. And cannot believe U Haul would condone such conduct in there rental business. If they rate places and people on there conduct and costumer service from 1 to 10 I would rate her and the business zero across the whole thing. Very discouraged about the whole experience.

Veronica D. le

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I made the reservation for pick up using the mobile application but unfortunately the app was not working in that location - it did not seem to be able to locate me/the truck. Fortunately the staff at First Response Labor was very helpful.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Ronald M. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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We need a cargo van on saint Albans location vt

diane M. le

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Customer service was excellent as well as the vehicle. The vehicle was clean and well maintained. However, we spent half an hour in the parking lot trying to figure out how to use the website when we returned the vehicle. To us it was not very straight forward. We lleft the vehicle and went home not knowing if had to pay a penalty.

Michael A. le

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We were told at this location that we can return the truck to any location and are not limited to the one we chose when we booked the rental. When calling customer service we learned this was not accurate and would be charged for a different destination.

Mark L. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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This was my 2nd time dropping off at this location. The first time the girl actually said to me - I don't get anything for this (referring to being paid)? The 2nd time she wasn't there. Had stepped out. Wasn't going to be back for 20 minutes. I was also going to rent a truck but was happy she wasn't there. Dropped the trailer and went up the street to Cobb Auto who were VERY HELPFUL!!!! Also had trouble with trailer tires smoking - called uhaul road side and got an answering machine! VERY DISAPPOINTED IN YOUR ROADSIDE SERVICE WHICH OFFERED NOTHING TO A CLIENT IN NEED.

Henry B. le

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Le client n'a pas laissé de commentaire.

Gregg H. le

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Location wasn't open during posted opening hours, but we were able to pick up and drop off using the website

David M. le

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It would be nice to hear from them because I used the truck fir 8 hours and know how much they are going to charge me. It's not my responsibility to call them to find them. OVERALL VERY POOR THROUGHOUT THE WHOLE RENTAL PROCESS WHICH I HAD TO PAY MY HELP EXTRA MONEY BECAUSE OF UHAUL MISHANDLE OF THIS RENTAL AGREEMENT

Jason G. le

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Friendly staff, and they made sure to note my dissatisfaction of truck with torn wiper blades (IT RAINED THE FIRST NIGHT I DROVE THE TRUCK!) and garbage inside cab.

lisa C. le

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Le client n'a pas laissé de commentaire.

Ky T. le

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Called me the day before move to let me know the 20ft vehicle wasn’t available, after I had reserved a week in advance, had to downgrade to a 15ft which screwed up my plans royally. Now I have to make multiple trips with personal vehicle plus all the gas to bring over the left over belongings I wasn’t able to fit on the 15 footer. The same exact thing happened to the guy before me. Also they were 15minutes late to open and no effort was made to make any of this right. Will never use U-Haul again.

Gerald P. le

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Le client n'a pas laissé de commentaire.

JEFF M. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Charles G. le

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Le client n'a pas laissé de commentaire.

Alice L. le

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better custumer service.

Heidi L. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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try better customer appreciation

Angie I. le

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Very good experience. Thank you. In the future will definitely be using this u haul service again.

Elizabeth L. le

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Le client n'a pas laissé de commentaire.

Ronald C. le

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Lower prices

Kevin B. le

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Le client n'a pas laissé de commentaire.

Diane R. le

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We called to let the lady know that we were coming . We arrived 20 minutes before her closing and she freaked when we arrived . She rushed to be out in 10 minutes. She left us with a dirty truck , and she took off before we even got in our truck. We dropped it off a day early and now still getting charged for two days and we swept and cleaned our truck and we recieved no crefit. Not impressed at all with her business skills. I called uhaul as I wasn’t able to upload the app. They said it was checked the day early and that it will be credited that we cleaned it and guess what I find out today that none of that was done. Now I e been on hold for over ten minutes. Not z friendly system

Patrick B. le

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Le client n'a pas laissé de commentaire.

PATRICIA C. le

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Helpful and courteous

Valerie C. le

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The floors although swept, were very dirty. The after hours check in process took a good 30 minutes so was frustrating.

Dylan C. le

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Le client n'a pas laissé de commentaire.

Tom R. le

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Friendly staff. The lady behind the counter made to quick and painless. Real good Experience.

Karen E. le

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Dropped it off at night so can’t really say.

PAULA L. le

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I wanted a smaller U-Haul and she would help me switch it out or find one I had to get a 20 foot when all I needed was a 10 foot one.

Rich F. le

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The truck was mostly clean however there were some wood chips and wood fragments in the cargo area and the ramp was covered with the same. An energy drink can rolled out from under the passenger seat (it rolled back under and I forgot to fish it out) but otherwise it was great.

Tyler P. le

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The only recommendation was the fact that I got the U-Haul at 3/4 Full. Other then that there was nothing wrong and everyone was very nice.

Darren P. le

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They charged me 2 days for a 1 day rental. Picked it up at 2:37 Friday and Returned it 2:25 Saturday. Less than 24hrs. They told me it was because they close at 11:00. Not disclosed to me!!! And I was under 24hrs.

Ethelwynne G. le

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I was very satisfied with your services and would refer others to use your Uhaul location...Thank you.

roland G. le

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Apparently we arrived just before closing. The person in charge was not friendly and very rude. We rented and paid for 24 hours of rental but had to return the trailer by 5:30 that same day which gave us only 6 hours of usage. We will be trying a new location next time and hope for better service.

Susan S. le

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You can start by resolving my issues. The counter help needs to be replaced with someone who knows what the hell they are doing and not be so bitchy. Second I was told one price and when I looked at my credit card statement it was double what she told me it was going to be. Called several times and she didn't answer. When she did finally answer she was very rude and hung up on me. Called again and explained the issue and she said she would look into it and call me back. Nope no call back so I called again and she hadn't even looked into it. I still do not have my money back from these POS! They are making U Haul look like idiots!

Matthew P. le

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Counter person doesn't know what customer service is! Seemed rude to the customer in front of us & had an attitude w/ us. Bitching about her problems of the day.

Norman P. le

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It was so simple, I can not see where any improvements that need to be made.

Harvey M. le

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Le client n'a pas laissé de commentaire.

Jill L. le

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Le client n'a pas laissé de commentaire.

chris C. le

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Le client n'a pas laissé de commentaire.

Chris J. le

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Le client n'a pas laissé de commentaire.

Crystal T. le

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She lies and told us 1 price and charged with 2 different prices

Walt M. le

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Friendly service. Efficient. Affordable. Equipment got the job done.

Shawn M. le

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Le client n'a pas laissé de commentaire.

Shawn C. le

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Customer service was not a strength of the lady helping us. We had left a voicemail an hour before our expected arrival saying we’d arrive an hour later, 1-1/2 hours later she called to ask of our arrival and that’s when we were told they close in a 1/2 hour and she hadn’t known about the voicemail. Not pre-checking the rentals miles and fuel level made for a spark of attitude verbally and by her body language. Initially declined with the online reservation somehow Safe Move was added to the contract and her denial of how it was added created another mistrust. It seemed she was prepared for our arrival but appeared it was rushed with mistakes being it was 9 minutes to closing. We accepted everything as presented to avoid everyone’s delay in moving on. Otherwise we’d recommend this location for being a nice and clean location. What wasn’t told to us in how the drop off procedures worked via your mobile device, our rental was a one way and the drop was after 9pm.

Jay B. le

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Le client n'a pas laissé de commentaire.

richard D. le

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Le client n'a pas laissé de commentaire.

Mel H. le

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I dropped off at night so taking pictures for your online form was tricky. The yard was nice and big for leaving the 26' box truck which was nice.

Carrie R. le

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The woman at the check in desk, really needs customer service training. She was very rude.

Jeffrey B. le

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Thanks for the use of the truck. Great people to rent from.

Roberta K. le

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U haul took money out of my account 3 times. I went to where I rented. They said u haul does it all the time. Still haven't gotten my $20 that was taken twice. Going to my bank to see what can be done. I will be sure to let others know.

William B G. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Adam M. le

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Le client n'a pas laissé de commentaire.

Ryan W. le

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Showed up to initial rental location when it opened only for them to tell me the truck was unavailable (Cobb Auto). The owner told me to drive a couple miles down the road to another location (First Response) to ask if they had anything available. Luckily they did and I was able to rent the truck and use it for a few hours. The driver side door did not latch properly so was semi open the entire day. I was called several times Monday morning asking where the keys were, despite me having dropped them in the drop box. I was also shown two receipts Monday, one for roughly $60 and another for roughly $144. Something is not accurate here as well so I am reviewing currently. I used the truck for 10 miles and roughly 6 hours and had to figure out renting at a new location myself without the help of the professional at the first place. Not a great experience at all as this was for a move and held much of my help up.

William G. le

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Dropped off at 740 am , they were not open yet.

John O. le

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Le client n'a pas laissé de commentaire.

Roberta C. le

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Le client n'a pas laissé de commentaire.

Chandler E. le

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When I first went to this location to check out the equipment, the girl was acting like I was bothering her. So I went online and looked at Penske trucks. I then called uhauls main number and talked to a gentleman who mad a bad experience better. So I ended up renting Your van. My suggestion would to get the girl some Customer Service training!

Levi V. le

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Le client n'a pas laissé de commentaire.

Alan B. le

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To damn exsensive

andrew S. le

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No one was there when I dropped off. A sign said they were out of the office for a little bit. I used the key drop box.

Annette L. le

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I was told it was just cleaned and it wasn't and that there was 3/4 of gas and there was only half so I had to put 3/4 of gas in it when done even though there was only half a tank and no air conditioning

Amy D. le

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I had to rearrange my pickup location because the one I was assigned was too far away. They were extremely accommodating and helpful!

Tyler W. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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Le client n'a pas laissé de commentaire.

Rebekah Erin P. le

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Le client n'a pas laissé de commentaire.

Roland S. le

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Le client n'a pas laissé de commentaire.

Lafe P. le

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Le client n'a pas laissé de commentaire.

Lafe P. le

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Le client n'a pas laissé de commentaire.

Nate M. le

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Be more clear with the questions asked. The amount we payed was for a day and they ask for a time when you think you might be done with the equipment, and don’t tell you that’s the time it’s due and still charge full amount, as well as tried charging me double

Navar C. le

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Nothing to improve! Very informative, efficient, and kind. Truck was basically brand new, ran great, and got great gas mileage! Would definitely rent from here again. Thanks!