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Troy B
Customer Reviews for First Stop Auto Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I feel it would have been smoother with a person on location, instead of have to go through has of reach someone on the 1-800 number with questions.
Irish MI rescheduled my pickup due to weather. I called the agent 36 hours prior. He did not call me back but another person with Uhaul online did. When I got there to get the truck he was not present. I lost over an hour waiting for the truck. He said he called me 3 times but there was no such record on my phone. The truck was not loaded with dollie or pads. Worst U-Haul experience ever.
INDIA wThe cab of the truck was not clean - very muddy. Otherwise, everything on the truck and the U-haul location was fine
WILLIAMANTHONY EMy original selection and confirmed reservation was to drop off in Dublin va. Uhaul changed this location to max meadows va the day of pick up on the contract. I dropped off equipment at Dublin location. Had terry in Dublin not called me, so I could contact uhaul and fix this, uhaul would have charged me for dropping off at wrong location. Thank you terry for saving me money. And uhaul should not be making changes like this. The contracts are hard to read on the phone. The contracts should match the confined reservations. Seems like a gotcha from uhaul to extract more money.
Joseph GGreat customer service and support
KATHY JGetting like how I was charged so much for the gas when I parked it it said it was for it was when I got it. Don't know if the truck was unbalanced or off level.
Nancy Hfantastic place to do uhaul rental.
TERRYTITUS LProvide me with the equipment that I requested. There wasn't a dolly or furniture pads in the truck.
ADAM NMobil portion did not work but was able to go through the office instead.
Angela AVery friendly staff member. I would advise others to read their documents thoroughly regarding the return process. Nice clean vehicle. Ran well.
william hFANTANTISTIC SERVICE! GREAT PLACE TO RENT TRUCKS. I WILL DEFINITELY USE THEM AGAIN!
TERRYTITUS LHad to be moved to another location, ended up driving 67 miles versus 30 miles. No one would help me through custom service.
Samantha FI had a reservation to pick the truck early. When I got there and signed in on my phone it left a message that the location did not open until 9 when my reservation was for 7. There was a lock box on a pole and I knew the key was in it. No called uhaul and was told by multiple People there was not a code listed. I had to sit and wait for 1,5 hours to get a key. Owner gets there and he says that uhaul has the code and I should have been given the code. I said well call him and get the code and was told that uhaul did not have a phone number other than the office. You need to have a contact number for all owners so you can reach them. Shame on uhaul.
Carol CHad a reservation guarantee for 26-ft truck, but it wasn't available and they gave me a 20-ft truck. They did not refund my $50 like they said they would. I thought I'd checked in on my phone using the link they said, but they still charged me the $20 fee for not using mobile check-in.
Reuben MDont go to this location
Daniel STried to tell me less than half tank gas when he parked on unlevel ground. I just went and put some in it. He was an ass.
shirlee kEnjoyed renting from this location. The staff was very professional. Enjoyed it very much. Will definitely use them again
WILLIAMBRUCE GRien
Daron DService amical
John TI can't think of any needed improvements. It's also a great location! Terry was great to work with.
Larry BThe app and the website showed two different pickup locations on the same reservation number. We had to call to figure out where we were supposed to pickup. The accessories we ordered were not available at our pickup location. The cab of the truck was filled with trash and smelled as if someone had been smoking in it. The back of the truck had broken glass and had not been cleaned.
ANGELA EGas level was not 3/8. Was 1/4 tank.
CHELSEAMARGARET CWhen we ordered the UHaul it was at the Fairlawn location. We wanted to pick up the truck at that location. The truck was there on Friday evening. When we got there to pick it up on Saturday it was gone. We were sent to a Dublin location. We got to the 1st Dublin location and it was not there. The woman there looked up our reservation and sent us to a 2nd Dublin location. When we arrived there it was closed. Finally we got to First Stop Auto location and got our truck. First Stop was very nice to work with however the rest of the experience was awful.
JASONCHARLES TTruck had an exhaust leak in the cab. Agent was rude. I will not rent from uhaul again.
John MCheck vehicle thoroughly before renting it out. The horn didn't work.
Monique MGreat location, with very helpful people. The whole experience was positive!
CAMERONSHERMAN REasy rental process, nice friendly people.
WILLIAMCAMDEN BIt had rained very hard and still raining, we had to step into over a inch of water just to get into truck. Truck should have been pulled out to where customers don't have to Wade water to get into equipment
Ronnie AThere was no way I would have ever find the key drop box. No signs or info in my text and it was not near the main building. Only a text from Greg, the area mgr told me where to find it. I hgv ave previously rented many times, both one way and local, but after this horrible, impersonal experience, I am done with UHaul.
James WNo suggestions.
LISAGAYLE MSite did not have the moving cart requested. Truck was parked in a very muddy location and difficult to reach. Truck also smelled heavily of second hand smoke. I thought U-Haul vehicles were "no smoking"
mark aDouble check the cab for trash on the floor. Find a more obvious location for the key deposit. Looked around for a while to find it at night.
bryan mGreat Service
Paul Fthe truck had water bottles in the floor board under the seat which could have rolled under my feet while driving and my checking account was double charged now I'm having to submit a claim with wells fargo since my checking was over drafted. thanks uhaul
lance bFantastic experience. Truck was in great shape and everything worked well. May need to test interior lights for cargo area, could not get them to turn on. But this could have been our ignorance.
Andrea GWas told we should have washed and cleaned the vehicle. Was not advised of that when we picked it up. Truck was not dirty and husband was unable to take it to car wash due to physical limitations. Employee said they would "take care of it and charge to back to the originating rental." We were only told to return vehicle with 3/4 tank of gas not that it had to be washed.
Deborah CAs promised!
mark hI was originally scheduled for another location that was not open and had to go to this location.
ROBERT EThe process was made very easy by the staff to rent a truck and ensure I had everything needed for the move.
richard lThe staff was friendly and tried to be helpful, but it took a while to process my rental as they were not familiar with Uhaul's new software. Otherwise, the truck was in great shape and I had no problems. For what it's worth, I had to go to this location because the one nearer to my house was unexpectedly closed despite the Uhaul website saying they were open, and the second closest site did not have the type of truck I wanted. So, for Uhaul in general, I wish there was better coordination between the website and what is actually available at the various locations.
JON A