Barry S.
Customer did not leave a comment.
Customer Reviews for First Stop Title Pawn Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of First Stop Title Pawn Inc
Martin S.
was easy to drop off the trailer - they were closed because it was Sunday
William B.
We'll go to them for whatever
Jody F.
Staff were polite and helpful worked to get return back in timely manner
Benjamin J.
Nothing, service was outstanding
Lawrence C.
The staff was very friendly and helpful.
Jody F.
Staff was courteous and I was able to get in get truck and out the door with little hassle
John H.
Everything was provided in a first-class manner from the location in Roanoke Alabama.
David N.
Very happy with this location. Will come back in the future and recommend to friends!
Christopher D.
Everything was Great!
jody M.
5 stars
michael N.
The reason I scored average was I was charged $10 for less than a gallon of gas. I consider that a rip-off
Robin C.
Able to answer questions when ask.... But the person that helped me seemed like other thing was important than trying to help with me
Christina R.
Top notch
freddy B.
The staff here are great to work with, made my dreaded moving experience a breeze, The entire group was so friendly.
Randel R.
none
Joseph N.
fast and friendly service
wendy F.
This was an ok place was told to out the gas back on to where it was when I got in
cynthia S.
Terrible !! Called night before to have me pickup in Georgia when I live in Alabama. The Georgia location was closer than other Alabama locations which were close to 100 miles from me. Then was charged a $50 cancelation fee. Rebooked 10 days later, confirmed pickup night before but upon arrival no record in computer of my reservation. There was a no-show so I got their 15' truck when I reserved a 10' truck. The bigger truck drank gas and leaked water inside. All of my boxes on one end had broken bottoms and this was a real mess. The blankets used to wrap with were also wet. Upon return of equipment the employee was all alone ,busy and very very rude and disrespectful. When I ask about the $50 guarantee this employee told me to call uhaul they had no idea. When you call the 800 # after a hold hold you have to hold again for another department. Overall hold time 54 minutes. I would not recommend this company to anyone and i am spreading the word every chance I get at how unprofessional the situation was handled.
oliver K.
Transmission had hard time shifting into high gear.
chris M.
It could use more trucks on site rather than waiting for one to be brought in from another location.
frank K.
They were very nice and helpful. It was a great experience
cecilia J.
very helpful staff
Jerry H.
check to make sure the location is not 120 miles out of their way and if its summer make sure the air conditioner works///////////////////////////////
susan H.
Be sure the blanket count is accurate. I received 10 blankets versus 12. By the time I realized it, the location was closed. I had to place a call to U-haul to be sure I wasn't charged for the 2 "missing" blankets.
Anita J.
Have more room to park the Uhaul.
Destiny S.
We ended up having to pay late charges because somebody put incorrect information in the system and refused to fix it and also refused to give us our entire deposit back! Very nasty looking business and gross! The owner Barry is rude and a con artist! Will never use U-haul or first stop pawn shop again! Very very poor customer service as well!
No problems.
RODNEY H.
Change nothing people was great and professional.
ANDY S.
Was closed when dropped off.
Ronald F.
This comment is for U-Haul corporation, not directed at First Stop Title Pawn. When a customer places a U-Haul reservation for a 10' truck, U-Haul needs to alert the customer in advance if the truck is not available. It's horrible customer service to accidentally detect 48hrs before pick up that the truck is not available and U-Haul decided to force a 26' truck onto the customer (or by the way you could drive an extra hour away & incur the miles to obtain the requested truck).
HERB H.
The drop off original address was wrong. I call uhaul several times to get the correct address for j&j trailers. I look for three hours and could never find the address. Finally I called emergency road assistance and they gave me the alternative drop off location. This added many extra miles and three extra hours. Something needs to be done about getting the correct location. The gps took me to several locations and there was nothing there. The final drop off location in Roanoke Alabama was clean and the staff helpful, but when I tried to pull my contract it did not work and I had to call the 800 number. Overall this was a horrible experience and I had to pay for extra mileage. The truck had hole in the roof and it rained. This needs to be repaired.
KIMBERLEY G.
Nothing
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