Roanoke will not answer the phone . Our truck was full of drink bottles and trash. The floor boards and seats and doors had dried red mud on them.
TARA F.
Customer Reviews for First Stop Title Pawn Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Don't book 9am pickup when the place doesn't open till 10!
STEVE P.Make sure when hand trucks and such are requested they are included in the reservation.
Patricia H.The cab of the truck had several roaches in it.
KAREN H.The personnel at this location would never answer their phones and did not show up to work the day we were to pick up our truck. Luckily Uhaul customer service helped us
MARTIN F.They weren't open at 10am as sign stated and had to be called by a local person to come in. They arrived and told us to wear masks inside as they were just getting over COVID, they worn no masks and hand sanitizer was not in use. The auto transport I was forced to pick up here was not on available as it had been "stolen". I was sent well out of my way to get another and lost 3 hrs of use on my rental time of the truck. Very disappointing.
Kathleen L.Not happy with UHaul
MARTHA Y.My reservation was at 9 o clock but the location wouldn't open until 10 o clock so I couldn't get they key until the owner got there and that didn't happen until 10:30. The truck was well maintained but not extremely clean.
Thiago Henrique R.We had difficulty getting through the online process.
James S.Longer hours. Opening at 10 am is a bit late
GERALD G.I had made a reservation to pick the trailer. pads and a furniture dolly up at 9am April 16th. I got to the location at 9 and the facility was closed. It didn't open until 10 (individual stated that he had notified U-Haul of the new hours on 3 occasions) which caused a delay in my plans. Additionally, they didn't have the furniture dolly I had reserved which, again, caused extra headache finding a dolly that I thought would be provided as requested in my initial reservation. Customer service at the U-Haul 1-800 number was rude and actually hung up on me. I took the trailer back on April 17th at 6pm and tried to do an on-line turn in with no luck. I then contacted the Customer Service Chat Line and again couldn't believe the rudeness of the individual I chatted with. I left the trailer and my copy of the contract agreement at the location and the turn-in was not processed until April 22nd, 5 days after I dropped the trailer off. Very dissatisfied with this experience.
Tim J.Release this location from any connection with U-Haul whatsoever. They are rude unprofessional and downright sorry. Accuse me of stealing a vehicle when at the end of the day it is parked on their lot, and being paid for. Yes, it was kept two extra days, but with an understanding that it was being paid for. I found out by a phone call screaming and threatening along with absurd accusations and even being told someone would pick me up and take me to their office and hold me (for random or hostage) until they were paid. Never again.
Chris C.I rented a tow dollie.when I reserved the dollie I told them what I pulling.the dollie was not wide enough.i could not move the van.i still paid the full price for the dollie.that dosent seem fair.i know its policy but I don't have money to just throw around..
DEBBIE M.No improvement needed, first stop in ronoake Alabama went above and beyond to help me. There a wonderful company pleasure doing business with, There a great asset to uhaul.
JOHN C.I used the computer app for my return.
tim P.Folks are Superb!!!
JAMES C.Convenient location!
Laurie P.Fast and easier than any place we've rented a trailer from
Priscilla B.Excellent service so polite. There the best, I'll recommend them to anyone. Merci.
JOHN C.They made me bring the truck back, cost me another 98 miles. I also found the mobile return process very difficult to use , and the extra 20 dollar charge is unreasonably.
john B.Didn't get anything I requested and truck ran like crap and no equipment. Then charged for more miles at the end.
Jon M.was easy to drop off the trailer - they were closed because it was Sunday
Martin S.We'll go to them for whatever
William B.Staff were polite and helpful worked to get return back in timely manner
Jody F.Nothing, service was outstanding
Benjamin J.The staff was very friendly and helpful.
Lawrence C.Staff was courteous and I was able to get in get truck and out the door with little hassle
Jody F.Everything was provided in a first-class manner from the location in Roanoke Alabama.
John H.Very happy with this location. Will come back in the future and recommend to friends!
David N.Everything was Great!
Christopher D.5 stars
jody M.The reason I scored average was I was charged 10 $for less than a gallon of gas. I consider that a rip-off
michael N.Able to answer questions when ask.... But the person that helped me seemed like other thing was important than trying to help with me
Robin C.Top notch
Christina R.The staff here are great to work with, made my dreaded moving experience a breeze, The entire group was so friendly.
freddy B.none
Randel R.fast and friendly service
Joseph N.