Release this location from any connection with U-Haul whatsoever. They are rude unprofessional and downright sorry. Accuse me of stealing a vehicle when at the end of the day it is parked on their lot, and being paid for. Yes, it was kept two extra days, but with an understanding that it was being paid for. I found out by a phone call screaming and threatening along with absurd accusations and even being told someone would pick me up and take me to their office and hold me (for random or hostage) until they were paid. Never again.
Évaluations des clients First Stop Title Pawn Inc
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Témoignages des clients récents de First Stop Title Pawn Inc
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I rented a tow dollie.when I reserved the dollie I told them what I pulling.the dollie was not wide enough.i could not move the van.i still paid the full price for the dollie.that dosent seem fair.i know its policy but I don't have money to just throw around..
No improvement needed, first stop in ronoake Alabama went above and beyond to help me. There a wonderful company pleasure doing business with, There a great asset to uhaul.
I used the computer app for my return.
Folks are Superb!!!
Convenient location!
Fast and easier than any place we've rented a trailer from
Excellent service so polite. There the best, I'll recommend them to anyone. Thank you.
They made me bring the truck back, cost me another 98 miles. I also found the mobile return process very difficult to use , and the extra 20 dollar charge is unreasonably.
Didn't get anything I requested and truck ran like crap and no equipment. Then charged for more miles at the end.
was easy to drop off the trailer - they were closed because it was Sunday
We'll go to them for whatever
Staff were polite and helpful worked to get return back in timely manner
Nothing, service was outstanding
The staff was very friendly and helpful.
Staff was courteous and I was able to get in get truck and out the door with little hassle
Everything was provided in a first-class manner from the location in Roanoke Alabama.
Very happy with this location. Will come back in the future and recommend to friends!
Everything was Great!
5 stars
The reason I scored average was I was charged $10 for less than a gallon of gas. I consider that a rip-off
Able to answer questions when ask.... But the person that helped me seemed like other thing was important than trying to help with me
Top notch
The staff here are great to work with, made my dreaded moving experience a breeze, The entire group was so friendly.
none
fast and friendly service
This was an ok place was told to out the gas back on to where it was when I got in
Terrible !! Called night before to have me pickup in Georgia when I live in Alabama. The Georgia location was closer than other Alabama locations which were close to 100 miles from me. Then was charged a $50 cancelation fee. Rebooked 10 days later, confirmed pickup night before but upon arrival no record in computer of my reservation. There was a no-show so I got their 15' truck when I reserved a 10' truck. The bigger truck drank gas and leaked water inside. All of my boxes on one end had broken bottoms and this was a real mess. The blankets used to wrap with were also wet. Upon return of equipment the employee was all alone ,busy and very very rude and disrespectful. When I ask about the $50 guarantee this employee told me to call uhaul they had no idea. When you call the 800 # after a hold hold you have to hold again for another department. Overall hold time 54 minutes. I would not recommend this company to anyone and i am spreading the word every chance I get at how unprofessional the situation was handled.
Transmission had hard time shifting into high gear.
It could use more trucks on site rather than waiting for one to be brought in from another location.
They were very nice and helpful. It was a great experience
very helpful staff
check to make sure the location is not 120 miles out of their way and if its summer make sure the air conditioner works///////////////////////////////
Be sure the blanket count is accurate. I received 10 blankets versus 12. By the time I realized it, the location was closed. I had to place a call to U-haul to be sure I wasn't charged for the 2 "missing" blankets.
Have more room to park the Uhaul.
We ended up having to pay late charges because somebody put incorrect information in the system and refused to fix it and also refused to give us our entire deposit back! Very nasty looking business and gross! The owner Barry is rude and a con artist! Will never use U-haul or first stop pawn shop again! Very very poor customer service as well!
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