My location got changed on me (no one informed me that this was the location of pickup). The Pleasanton uhaul person who helped me apologized for the change. I had to drive to multiple uhauls before I found where my rental truck was. Uhaul please inform customers of location change.MARTA S.
Customer Reviews for First Street Shell
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pleasanton, CA 94566
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h30 pm
- Dim : 10h30 am à 5h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Daniel P.
Pick up location was a gas station and the prior renters returned to the wrong location. Truck was dirty-cab had dog hair everywhere. I disinfected and cleaned the interior. the truck had a low tire pressure indicator which operator filled tire after I asked about it. Truck ran well. AC worked great. Long hot drive but truck performed well.Kathleen B.
Le client n'a pas laissé de commentaire.ALEC MACKINNON B.
Le client n'a pas laissé de commentaire.Terry S.
our truck was available but the gas station/office was hot, dirty, and computer was slow. Took a very long time to process contract then we were just handed the keys- no paper document, no going over operation one truck, etc.Dave M.
I have recited from UHaul seven times and had the worse experience today! After trying to get the truck from four different locations and waiting on phone for long periods of time, it was super frustrating! I did not have access to a computer. I was told to go to four different locations and it was a mess. I also tried Chat and no one responded. Truck was dirty inside and especially inside cargo area and smelled really bad. UHaul person in Pleasanton took 35 minutes to get paperwork together and his accent was very hard to understand and was frustrating to figure out what to do. With traffic problems on the roads and storage unit complications, I gassed truck up to exact right level as I got the truck. I was told last minute to go to Santa Ana instead of Tustin, CA location and no one worked there. I kept waiting. A man â€œ Emelâ€ said give me the keys; didn't check on anything! It was a very negative experience with UHaul. I was wrongly billed for gas and being late or paying for another day. I would greatly appreciate you help to refund my credit card of this error of a gas charge and late fee or extra day fee because I put gas in the truck at correct level and returned it on time. Thank you very much. Please email me soon, Randall YeeRandy Y.
The insurance shouldn't be charged daily.Kevin F.
Le client n'a pas laissé de commentaire.Sean T.
Le client n'a pas laissé de commentaire.Shanette F.
Le client n'a pas laissé de commentaire.Anand V.
Le client n'a pas laissé de commentaire.Michael L.