Le client n'a pas laissé de commentaire.
John M
Customer Reviews for First Tier LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you alll!!!
Axel AThe gas cap was hanging off and the gas tank was less than 1/16th full, despite the app stating there was more gas. It looks like the gas had been siphoned. The area of town had lots of homeless people around. The truck needs new wiper blades and it was very difficult to move the shifter into gear.
Faith BMy U-Haul had a leak in the gas line. I went to put more gas in it and it started leaking. Because of this I was not able to finish using my U-Haul for the day. I got no refund or new U haul for the last part of the day.
JUAN JSuper easy book online, convenient location. Truck was ready & waiting as ordered. Informative attendant. Easy to return. Would totally use again.
Pamela FThis location was pitch black at night, lots of homeless people, no clear parking marked, the app is terrible said I was checked out at return yet they are still taking money daily. My vehicle got towed costs me 370 dollars so to rent a 10 foot uhaul for 13 hours has cost me 700 bucks I'm beyond sick over it. I can't afford it and I'd like them to reimburse me but every place I call its not the right department
Shannon GThe drop-off location was closed; there was only one other U-Haul vehicle there; the paved areas were broken and rough; the area was dirty.
daniel pMy experience with this rental was not that great because the U-Haul system was down and took a couple hours to get back up. The employees at this location were great at helping us when the system was fixed but it still made us several hours late getting started.
David PThe keys we received from the lock box did not match the truck we were assigned. The code for the pad lock on the back of the truck was wrong. We planned to use the app for a quick pick up and instead we made multiple calls to get everything fixed. This delayed our moving day and was frustrating for those who came to help move and had to sit around waiting.
Jess MThe Service is outstanding and amazing to work with. Made rental experience fast, easy, and no worries at all!
Luis mNo personnel available. Hard to find drop box for keys. No clear parking structure
GERARDO MNeeds signs to identify that it is a u-haul location, very difficult to find. I dropped the truck off after hours, they didn't bother to check it in until 2:30pm the next day, resulting in $75,5 extra charges that I am currently working on getting removed. Terrible location, terrible service.
Chris BThe Salem u-haul owner did a great job staying in contact to the day of the rental then the wheels came off the proverbial bus. She didn't have me set up an account for the automated key pick up. The site is located near a homeless camp in a back alley. I was traveling a bit if a distance and had to put gas in the vehicle ( it was at 1/4 tank).
Rich DShe was amazing and helped us with everything!
Wesley HCommunication, customer service, billing, availability- was sad to be charged for pads I didn’t even use and left in the bag as well.
Kali HVery nice people. Very helpful got me squared away fast and on my way. . Excellent service prices right.
Lynn BVery nice and helpful owner.
Rich MI will use this site again
Dana Kpoor location and no human was present to help we had to use telephone and person on telephone received all my credit card information and verified my drop off location was for 4pm on Sunday February 5, 20203 then when I dropped off my truck after noon UHAUL charged me for another day. I am requesting a refund for the full day I was charged in California and I did not received any paperwork from UHAUL when I picked up my truck and was told it would be emailed to me
CYNTHIA DAwesome customer service! The woman at this location answered the phone at midnight and was very friendly and told us what we needed to do to complete the drop off, very satisfied!
Rebekah CBest uhaul experience over all! And I have rented a ton. The vehicle was new and really clean, the people at both locations that helped me out were super kind and helpful!
Amber SNice, space to easily drop off truck. Find some locations to be too congested for non-professional truck drivers. This was a breeze.
Fredric LCasey was awesome. Very knowledgeable and easy to work with.
Bradley PI accidentally left 2 of the feet to my couch in the uhaul and they were so kind and let me come back to pick them up, a regular uhaul place probably would have tossed them.
Amanda H