Évaluations des clients Five Star Store It Ferndale LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Five Star Store It Ferndale LLC

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Alex B. le

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Staff hours are limited. Staff did not work after 12:00 pm on Saturday. We could not pick the truck up until after that time. Dealing with the online service was time consuming and annoying. We would have preferred to deal with a person. All else fantastic! Thanks.

BRANDY L. le

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Le client n'a pas laissé de commentaire.

Ryan S. le

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Fast and friendly. Easy to get everything I needed.

William S. le

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Le client n'a pas laissé de commentaire.

Stephen D. le

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Le client n'a pas laissé de commentaire.

Susan K. le

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Front desk girl was very helpful

Christopher M. le

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The vehicle needed maintenance several things not functioning properly on it, but it did the job this time. The key was difficult to work the ignition, the steering was a bit off.

William T. le

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Great people in the office

Eugene G. le

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Le client n'a pas laissé de commentaire.

Jake R. le

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Very limited parking (I believe there were only 3 guest parking spots). Might need to find a way to expand customer parking, but I don't see much opportunity given the spacial limitations of the immediate surrounding area.

Jeffery B. le

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Le client n'a pas laissé de commentaire.

Stephanie B. le

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It would have been nice to have had a heads up that they'd be closed the day I came to pick up my truck. It was an already stressful day moving and then I didn't think I'd be able to get the truck I reserved. When I called the 800 number to see what I should do, they helped me check in online. Thankfully they were available to help.

Pamela N. le

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Nothing

Brian P. le

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Le client n'a pas laissé de commentaire.

Edward F. le

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Everyone was pleasant , check in and out was a breeze.

Julie E. le

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My reservation to pick up the truck was at 4:30 p.m. so I left work early to get there. The website and my order confirmation indicated the site was open until 6 p.m, but when I arrived a sign on the door said the location now closes at 3 p.m. I had to sign in on my phone, which took much longer than anticipated. Then, the cost was not as advertised. The $200 became $254 by the time I was finished. All in all, a poor experience.

MIKE B. le

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The staff is very friendly and professional !!!

Michael M. le

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Le client n'a pas laissé de commentaire.

Ronald G. le

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Unknown at this time

Matthew M. le

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The entry gate was blocked, preventing me from dropping off the trailer after hours. I had to take time off work the next day to drop the trailer off during business hours. The manager was unwilling to resolve the situation during the off-hours even after being contacted by UHaul multiple times.

Sebastian K. le

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Need a bigger parking lot for customer that used the mobile check in. Sign on gate says park across the street but neighbors make an uproar if you try.

Michael A. le

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The day that I picked up my stuff, the store was staffed by only one person who had no idea what they were doing. I assume he was brand new. It took 30 minutes for each customer to get what they needed. It was a nightmare. I will not ever be going back to Uhaul, but especially that location. They also charge extra for each packing product (boxes, tape, etc.). I probably won't be going back to Uhaul because I hated moving myself so much I will just pay someone else to do it next time.

Michael A. le

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The day that I picked up my truck there was one guy there who was obviously brand new and didn't know what he was doing and had no back up. The store was packed and it took him 30 minutes or more to deal with each customer. It was a nightmare. Also, the location should not have huge uhaul trucks parked at it. It was so hard to navigate those trucks through those tiny spaces without hitting anything.

David C. le

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Le client n'a pas laissé de commentaire.

Fedorkorkes K. le

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The woman who served us was extremely helpful and went out of her way to make sure it all went well.

Michaelfrank B. le

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Le client n'a pas laissé de commentaire.

CECILE T. le

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Le client n'a pas laissé de commentaire.

justin M. le

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I reserved a truck for 7am on Saturday and on Friday U-Haul called me to say someone didn’t prep the truck and I can pick up the truck at 9am. So I’m loosing two hours but was extremely upset when the person working on Saturday was late opening the store. The whole experience was not professional and not what I’m use to dealing with U-Haul.

Philip P. le

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Le client n'a pas laissé de commentaire.

Ted B. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Marsailis B. le

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Great Service!

Susan F. le

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Le client n'a pas laissé de commentaire.

Jesse A. le

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Le client n'a pas laissé de commentaire.