Évaluations des clients Five Star Store It Ferndale LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Five Star Store It Ferndale LLC

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Brian P. le

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Le client n'a pas laissé de commentaire.

Edward F. le

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Everyone was pleasant , check in and out was a breeze.

Julie E. le

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My reservation to pick up the truck was at 4:30 p.m. so I left work early to get there. The website and my order confirmation indicated the site was open until 6 p.m, but when I arrived a sign on the door said the location now closes at 3 p.m. I had to sign in on my phone, which took much longer than anticipated. Then, the cost was not as advertised. The $200 became $254 by the time I was finished. All in all, a poor experience.

MIKE B. le

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The staff is very friendly and professional !!!

Michael M. le

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Le client n'a pas laissé de commentaire.

Ronald G. le

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Unknown at this time

Matthew M. le

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The entry gate was blocked, preventing me from dropping off the trailer after hours. I had to take time off work the next day to drop the trailer off during business hours. The manager was unwilling to resolve the situation during the off-hours even after being contacted by UHaul multiple times.

Sebastian K. le

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Need a bigger parking lot for customer that used the mobile check in. Sign on gate says park across the street but neighbors make an uproar if you try.

Michael A. le

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The day that I picked up my stuff, the store was staffed by only one person who had no idea what they were doing. I assume he was brand new. It took 30 minutes for each customer to get what they needed. It was a nightmare. I will not ever be going back to Uhaul, but especially that location. They also charge extra for each packing product (boxes, tape, etc.). I probably won't be going back to Uhaul because I hated moving myself so much I will just pay someone else to do it next time.

Michael A. le

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The day that I picked up my truck there was one guy there who was obviously brand new and didn't know what he was doing and had no back up. The store was packed and it took him 30 minutes or more to deal with each customer. It was a nightmare. Also, the location should not have huge uhaul trucks parked at it. It was so hard to navigate those trucks through those tiny spaces without hitting anything.

David C. le

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Le client n'a pas laissé de commentaire.

Fedorkorkes K. le

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The woman who served us was extremely helpful and went out of her way to make sure it all went well.

Michaelfrank B. le

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Le client n'a pas laissé de commentaire.

CECILE T. le

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Le client n'a pas laissé de commentaire.

justin m. le

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I reserved a truck for 7am on Saturday and on Friday U-Haul called me to say someone didn’t prep the truck and I can pick up the truck at 9am. So I’m loosing two hours but was extremely upset when the person working on Saturday was late opening the store. The whole experience was not professional and not what I’m use to dealing with U-Haul.

Philip P. le

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Le client n'a pas laissé de commentaire.

Ted B. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Marsailis B. le

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Great Service!

Susan F. le

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Le client n'a pas laissé de commentaire.

Jesse A. le

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Upon dropping off the trailer I had to track down a worker. He wasn’t helpful and said I would receive a email that day of a receipt which never happened. I was then contacted multiple times from the company stating I never dropped off the trailer. Poor drop off location!

diana k. le

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Le client n'a pas laissé de commentaire.

Dinesh S. le

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Key Drop box does not have clear instructions.

Eric Z. le

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Rip off writes wrong mileage when sending truck off.

Julia M. le

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My only frustration is that I can never give a specific pick up time. Dropping off our reservation out of the system is extremely stressful. We arrived around noon to find out our reservation had dropped at 9. We have been using your service on the same weekend for years and plan to continue doing so. We run a major festival right in the city that we rent from (and we rent storage). Please let us know if there is a work around. In addition, our rental was saved for a Thursday which is not what we ordered. We always rent Friday return Sunday--so our reservation was actually dropped twice.

Victoria V. le

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lady at desk did not explain anything to me. seemed annoyed and extremely unfriendly. did not explain the check out/return process to me and i had to figure that out on my own when i dropped the truck off. she also told me i could return the truck at any time that night and i ended up getting charged twice as much at the end of the day.

Mark B. le

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Le client n'a pas laissé de commentaire.

Sandra W. le

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Le client n'a pas laissé de commentaire.

Matthew T. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Mobile check in/out took too long

paula l. le

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Le client n'a pas laissé de commentaire.

Elliot P. le

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Le client n'a pas laissé de commentaire.

Amanda S. le

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Le client n'a pas laissé de commentaire.