Customer Reviews for Fix 4 Less Tire & Auto Service
(U-Haul Neighborhood Dealer)

686 évaluations

22587 Dewdney Trunk Rd   Maple Ridge, BC V2X3K1

(604) 463-0315

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(604) 463-0315

22587 Dewdney Trunk Rd
Maple Ridge, BC V2X3K1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

This location was definitely understaffed. I felt sorry for the fellow who was in charge and basically all alone that day. He was working on vehicles and had to look after the U Haul business at the same time. Probably not his fault.

Ronald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

Easier online check out and check in. I did all the online check out, but still had to contact a representative in order to complete. It took 25 minutes trying to get through. He was very helpful when I did get through.

Linda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leona E. 
Évaluation :
3

The only issue i had was that the cab was dirty. The online checkin was awkward, but i havent used ut before so may be it was me.

Mariusz I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl P. 
Évaluation :
1

The truck had no gas and the vehicle was running poorly.

DALLAS S. 
Évaluation :
5

Amazing service all around! Fast, well communicated and a very pleasant interaction!

Alex K. 
Évaluation :
5

Change the rules about the gas. Leaving it empty for the next customer seems strange and extremely inconvenient.

Theodore N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
4

I am still waiting for invoice!!!!!!!!!

Antoni K. 
Évaluation :
4

It was not swept out when I found it! Yet I was supposed to sweep it out or else get charged $25 for someone else's mess. Very disappointed. It should be checked daily!

Devin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

You can give the customer the truck he wants to begin with and you can also allow him to pick it up at a different location When a guy makes a reservation for a 20' truck he expects a 20' truck not a 15' will not Use u-haul again.

Colin H. 
Évaluation :
4

Drivers window had a broken hand crank bit of a nuisance

ROBERT E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest D. 
Évaluation :
1

We ordered a 15' truck knowing it would fit everything for our move in 1 trip only to get to the pick up place to find we were getting a 10'! Tried 3 times to get a hold of uhaul to find out what happened...was told I received a text & voicemail advising of the change which I can prove is a lie! STILL waiting for a call back from a customer support manager!

Glenn N. 
Évaluation :
2

I am disappointed as I was told $1 a mile but it was $1.59. I will be disputing this. I marked below average due to what I was charged. If it is cleared up then I may change my mind.

Brian C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gordon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Paul is very efficient and helpful

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
4

I was not aware that my rental was contingent on another customer returning the truck (1:15 return time for my 1:30 rental) The truck was an hour late, which threw off my plans greatly - the regional call centre team were great, as was the location agent. I did not enjoy having to pay extra because our move took longer than expected thanks to a late truck delivery. Only rent in the morning is the way forward I suppose

Derek R. 
Évaluation :
3

Good service

Donald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma B. 
Évaluation :
5

Very good service. Explained rental procedures.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
3

After returning the vehicle. I received another email showing that another transaction was made on my credit card. I refuelled the vehicle before returning it $10. Didn't quite moved it to half but very close. Next day saw that another $28,5 was put in. So $38,5 in total for 24 miles driven. Kind of ridiculous! I felt taken and over charged! Not very happy. Also was charged for late return? I originally requested the vehicle for 12 hours not 6! So I thought I had until 12AM at the latest considering I rented it at 12:30PM. Again not happy about this.

Reef L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARMAINE L. 
Évaluation :
2

We were disappointed that the location was closed when we returned the truck at 4:52 on Sat, May 21st resulting in a $20 charge being added to our rental. We were told that if we returned it by 5 pm there would not be a charge. As they closed early, it doesn't seem right that we should have to pay the charge. We also left a message on the answering machine confirming the time and we were still charged. At this point, we will not recommend this location. We also took a picture of the gas and ensured we filled it to the amount and $16 was charged. I can understand how the gas might be slightly different in some cases, but if a location closes early it's not right to charge the $20 extra fee. Julie Fitzgerald.

Martin F. 
Évaluation :
5

Hello I always have great service at this location. I returned the truck after hours and did self check out but there was no padlock for roll up door so I kept rented blankets and will return Tuesday when they open. I didn't want to risk theft as it's an area for that.

CHARMAINE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
1

This location saved our move after Uhaul repeatedly screwed me over. Not once, but twice tried to reschedule our 9 am reservation for 3pm, once at a location that was 45 minutes away, and once to 3:30pm with a drop off time of 5:15am leaving a message the night before the move half an hour before their scheduling office closed. Each time they told me that a reservation was only a 'preference' and did absolutely nothing to help. By the time I called back I was told I would have to wait until the scheduling office opened again at 7 am the next morning to call around and see what they had available. Thank god I didn't and booked this location as a backup, since the woman on the phone the next morning did not try at all and was outright rude and condescending telling us that there was nothing available in the entire lower mainland. No alternatives were offered, no apologies, no effort was made, and she lazily offered a $50 credit which never showed up on my account. She did absolutely nothing and did not care at all and we would have been completely screwed on our moving day if we relied on Uhaul. Despite being more expensive and more inconvenient, I will always be booking with one of their competitors from now on, since this is far from the first time this hs happened and they have done absolutely nothing to indicate that they care at all about completely screwing people over. Thank you to this independent location for offering the absolute bare minimum service of a guaranteed reservation, and not allowing customers to repeatedly book trucks that do not exist. After years of using Uhaul, their service has gone massively downhill and there is no way in hell I'll be relying on them again in the future.

Tessa H. 
Évaluation :
1

Gas was Syphoned out of the truck so we picked it up on E. The truck was extremely filthy (not acceptable especially with COVID) and other trucks had the driver windows smashed out. I will never use a truck from here again. The price I paid was absolutely outrageous for the condition the truck was in and no customer service.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie W. 
Évaluation :
3

Not happy being told the truck needed to be back at 2 when I booked for 24hrs

Sarah W. 
Évaluation :
3

Pissed off as I was charged an extra $13 for gas when I returned it with slightly more gas than I got it with

richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liam M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
3

The desk person I spoke with was fine. The vehicle was filthy. There was empty coffee cups, empty chip bags, dirty masks, and dirty gloves in the door compartments and console. Vehicle ran perfectly fine. My ONLY complaint was the vehicle was filthy inside.

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phoenix B. 
Évaluation :
1

I did not receive a bill with all the break down costs. I estimated that it should have been $25 less. The only thing I could think of is there must have been a minimum milage cost but I was never told that.

Daryl B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAGEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikolay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai M. 
Évaluation :
3

Train representative how to work on your software.... we are having problem with our bill.....our charges are multiplying instead of being charged the right amount. please contact me at 604 319 9461 to clarify. charges on our invoice. contract no. 95079464. Merci.

Raul C. 
Évaluation :
5

Nothing. Easy quick pick up. No hassle drop off.

Jay C. 
Évaluation :
3

I did not like getting an extra $20 drop off fee as it was after hours - Since the place closed at 5pm and was closed on the Sunday how else are you supposed to return it. On-line should be cheaper than dealing with a person???I don't agree with that policy at all.

Kenneth B. 
Évaluation :
5

Very easy process. Picked up and dropped off through my phone. Attendant at the shop was helpful as well

Steven M. 
Évaluation :
3

Notified customer the real cost of the rental.and not when they returned the vehicle . Anf propley mentaine the vehicle.??

Winston H. 
Évaluation :
5

Explain you return policies ,I was not told I needed to use your ap to return it and was charged. I returned the truck less than 6 hours after I picked it up Very disappointed I would not rent again, this is a total cash grab by your company.

Glenn G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

The young man behind the counter was very helpful. The cost was also very reasonable. Excellent, all the way around.

Johannus W. 
Évaluation :
5

All good

David B. 
Évaluation :
5

My experience was great. I wouldn't change a thing!

Judy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron U. 
Évaluation :
3

My guaranteed reservation was not met as the truck was not returned by previous customer on time. The uhaul attendant wasn't too interested in helping me figure out where it was and if it was even going to be available that day at all. He said he phoned uhaul and got no answer and if the truck showed up today he would give me a call. I phoned uhaul and confirmed the trucks return time and pick up point myself after an hour on the phone. Now pick up time is hour and a half before closing 5 hours late and I have to return truck after hours and pay a fee extra 20 bucks.Not sure I understand what guaranteed reservation is. Was bad enough we (5 person crew) were delayed 5 hours but then we got charged extra for it too.

Jeffrey K. 
Évaluation :
1

the heip at Fix 4 less was rude and awful

JEFFREY L. 
Évaluation :
5

I am not " techie" savvy, however, everyone was very helpful. I will be renting again at the end of March.

Gregory F. 
Évaluation :
5

No issues,.ive rented from this location many times

Gail S. 
Évaluation :
1

No dolly or furniture protectors were available was overcharged as well

Brett M. 
Évaluation :
1

Inside of cab and cargo box, both dirty . Cab stank of cigarettes. Returned fueled to same level as received yet Charged for fuel. ??? Feel very ripped off .

Russell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
1

To whom it may concern, I have rented several trucks from U-Hall in the past but we have had the worst ever experience renting this truck from U-Hall. We reserved this truck back on Feb 01 for Feb 25 move date Order # 27851447. I received a text message and email Saturday Feb 26 at 7:02am PST and both telling us the 15' truck we had reserved would be ready for our scheduled pick up time of 11am PST at a NEW location on Topaz in Victoria. We left on the 9am PST Ferry from Vancouver. When we arrived at the Topaz location, and after 1 hour wait in line, we were told that time our truck was not available and they had nothing to offer us. We were flabbergasted and confused how this could happen. The U-Hall staff at Topaz started to call other locations to see what they had for trucks with little to no luck and offering us a cargo van which could not possible fit the contents we had ordered the 15' for. The extreme stress and emotional panic to myself, my wife and our son not knowing how we were going to move his belongings out of his suite, which he had given notice for the next day was undescribable. We also had paid for a scheduled 7pm PST ferry for the 15' truck that we now didn't know if we were going to make. After a ½ hour or more finally they located a 20' truck on Boys Road in Duncan which was approx. 65 -70 km away in the wrong direction which had no option but to accept and left right away to go pick up. U-Hall had added 200KM and a return date of March 01 to our contract 27851447 at no extra charge. We were able to make the 7pm Ferry but the truck size exceeded our reservation and we had to pay an extra $100 to get the truck on the Ferry. We unloaded the truck the next morning Sunday Feb 27 and I had my wife contact U-Hall to get the truck dropped of for 2pm that day as the extra 2 days was of no value to us. I am now shocked that I have received another invoice for $67,2 which includes $40 extra day?? $20 afterhours service plus taxes?? This is completely unjustified and unacceptable. I am expecting a full credit the $67,2 extra charges. And for all the stress and emotional grievance your company has caused my family I am also asking for the full credit amount of $352,73 from the first invoice. These were your mistakes and not anything we did and I expect this to be rectified with out contest. Sincerely, John Dorricott 236-333-6694 jhdorricott@icloud.com jkbdorricott@shaw.ca Sent from Mail for Windows

John D. 
Évaluation :
1

This was the worst location I have used for U-Haul. The person at the counter was rude and showing me attitude. I was tempted to canceled my reservation and delay moving because of the bad customer service! If you need more details, call me.

OMEGA D. 
Évaluation :
3

Truck had a cut fuel throat, so I couldn't add gas. This happened the previous night so nobody knew until the previous renter called it in. Perhaps having extra trucks so that you can inspect each one before sending it back out. Because of this I could only do 1 trip and had to take my smaller personal vehicle back and forth a few times to finish up.

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN D. 
Évaluation :
3

Tried to check in online and it stalled during verifying and then location could not help. The app said number was on window and there was no number it was apparently missing. This is what caused the app to stall. Then line up to wait to see staff. All in all bad experience

David C. 
Évaluation :
1

I was charged for furniture pads that I did not receive even after speaking to an operator and sending a message to U-Haul. Absolutely ridiculous service.

Ryan O. 
Évaluation :
5

We rent 3 time everything was good but previous renter did not clean properly, Thank you

SUKHWANT B. 
Évaluation :
1

Spent 45 minutes trying to get into UHAUL website. Wouldn't work. Had to rebook, delaying me a full hour to get my furniture late at night. Wouldn't reccomend to anyone

BODHI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

straight forward transaction. Check out and check in were quick and easy with no surprises.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIR S. 
Évaluation :
1

Make sure cab interior is clean and sanitized. The check in process is confusing and if you are late can't complete the process. Checkout is just as bad . Won't rent from uhaul if this doesn't get fixed

rob C. 
Évaluation :
5

Reasonable price Very well kept vehicle

NORENE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

People there are unfriendly and seem annoyed by the questions.

Anibal Luis I. 
Évaluation :
5

Did the Truck share pickup on my phone and it went very smoothly. Couldn't be happier.

Jeff E. 
Évaluation :
1

The person at the counter is quite rude. I was originally supposed to pick up my UHaul from 96th AVE, Surrey branch. I was later informed to coordinate with the Maple Bridge branch, the lady mentioned she added the miles to make up for the additional distance. When I contacted the branch, the person answering the phone flatly said there is no 15 footer available for Saturday. I called the U haul call centre back and was received by another rude agent, I believe her name was Samer (Arabic sounding lady). I asked her why the runaround despite having booked the UHaul well in advance. She said booking does not guarantee a vehicle and the same needs to be confirmed a day before. I was forced to take a 15 footer on Friday from the maple bridge branch and had to incur 2 days cost. I go back to the maple bridge branch to grudgingly pick up the vehicle despite only needing it the following day. The person at the counter made me sign the tablet and showed me the vehicle with less than half tank gas (I have a picture showing the mileage and gas level when I took the vehicle). What I didn't realize is he had marked the gas level as half in the agreement. Unfortunately, he made me sign the agreement before showing the vehicle. Before returning the vehicle to the AAA branch on Fraser highway, I topped the gas to the level of when I received the vehicle. Despite this, I was forced to pay an additional $26 for gas. Lastly, I had included a dolly for rent but the guy at the maple bridge branch said he had no carts to provide. I am appalled by the ridiculous service on all fronts. At no point of the experience did any of the parties I interacted with sound apologetic or tried to make amends. Everybody either gave me the runaround or simply indicated it was not their business to manage my expectations. What is most disappointing is in all this, only I did my part well by booking the vehicle in advance. The punishment I received was to make up every shortfall in service during the entire process. Absolutely abysmal levels of service and extremely irritated with the whole experience.

Binny K. 
Évaluation :
3

Don't change the pickup time without informing the client

Katrina G. 
Non les évaluations ont été soumises pour cet établissement.

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