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Customer Reviews for Fix & Feed Sulphur Springs Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The trailer had rock and dirt in it. Not a big issue but I had to take somewhere to blow it out.
Samuel J.Thank you, for the quick help and service to get my car home.
bernie C.Great folks, easy turn in or pick up location
Danny O.All good
Jeff M.Make sure they have the Trailer at the time they say! They need to have two guys hooking up the Autotransporter! The young Lady Madison was very very helpful. But we had to put our move off another whole day!
samie S.When I delivered the rental truck I mentioned that I left it with more gas than what it came with and asked if it was going to be credited back I got no response. Other than that rental was great.
Mitzie W.Not happy was charged $6 for extra miles we made no extra stops.
WAYNE H.Good customer service in sulphur springs tx.
vaughn G.Check engine light was on. Rental agent told me that the mechanic had looked at it and was ok to rent out. Air conditioner did not work at all. Blew out hot air
Brian C.Prices for one way trailers are outrageous. Especially with fuel prices. Had a family member pass and had to transport a vehicle. Had I not had over 600 dollars for a trailer I couldn't have done it at a bad time .
Patrick B.Quick and easy
JAMES F.Again, bad information passed and cost me half my rental charge!
KEVIN R.Helpful
Keith B.We were supposed to have a 26 foot truck and pick it up in Addison Texas. We received a phone call 30 minutes before the pick up time to let us know the only truck available was in Sulphur Springs, 82 miles away. It created a three hour round-trip to pick the truck up on our moving day. It was extremely frustrating and inconvenient.
Jennifer R.Extremely helpful personal customer service. Very highly recommend using this location.
cecil L.Great staff and help great job from all associates with the rental.
Hailey K.I was over charge $55.
Sharon F.ATTENTANT COULD NOT TELL US WHEN THE RENTAL UNIT HAD BEEN SERVICED, AFTER WE LEFT ONE LOWER BRAKE LIGHT DID NOT WORK.
LALETA S.Nothing, it was great.
Scott Y.The truck was on empty and did not have the equipment I requested and was overcharge for gas that I paid $40 to put into truck.
Lee G.Difficult to access the trailer.
Robert T.Great people here in Sulphur Springs Tx,real friendly folks.
edward T.Everything went perfectly. No improvement needed!
Glenda Z.Allow me to drop to nearest Uhaul for my destination. Otherwise all was perfect!
Michael Y.Young man helped parking and unhooked trailer got a call from uhaul it was never turned in on time. It was turned in the same day they did not turn it in.
WAYNE H.Was a very helpful and friendly staff at the Feed Store that was busy. Smiling faces and welcome to the area was appreciated.
Jimmy J.This Location is always awesome
RAYMOND K.I rented a tow dolly yesterday (7/2/22) from Fix & Feed Sulphur Springs Hardware at 5:50pm. I drove the tow dolly 70 miles to Princeton tx to pickup a Mazda3 and tow it back to Sulphur Springs. Upon getting the Mazda onto the dolly, I discovered one of the tire straps used to secure the towed vehicle to the dolly had been cut short preventing me from properly securing the vehicle to the dolly. Also with the car loaded on the dolly, the driver side dolly tire was extremely low. 7:34pm (7/2) I placed a call to U-Haul roadside assistance and requested a call back with a estimated wait time of 17+ minutes. 7:58 (7/2) I received my call back from U-Haul; I explained my situation and was told to expect a call back in 30 min with a ETA of roadside service 8:32pm(7/2) I received a text message from U-Haul with a ETA of 120 minutes for roadside service 9:53pm(7/2) roadside service arrives to replace cut strap and replace driver side dolly tire 11:32pm(7/2) I stop at Walmart in Sulphur Springs to get gas and discover that the driver side brake light on the tow dolly has a intermittent short. 12:15(7/3) I arrive at my destination in Winnsboro. Other than the 3 hours of my time wasted on the side of the road, the level of complete incompetence displayed by Fix & Feed's lack of inspection upon the dollys return by the last customer is beyond ridiculous. If I would have returned the dolly in this condition I would have been HELD RESPONSIBLE for the damage.
Miles W.Try cleaning and washing
JOHN K.That vehicle was not safe to drive break was so bad that you can have accidents everytime, wipers are bad too, Overall wanting my money back half of the money because from now on I won't use uhaul i ll look for something different.
Gaurav P.I asked questions about the insurance offered to customers. The person waiting on me had no knowledge of the insurance contract. I was told that my personal insurance company will cover any damages. I spoke with my insurance agent about coverage while driving a UHaul. The answer, NO. That's considered a commercial vehicle, you will NOT be covered. I went back to Fix and Feed and asked the UHaul representative what exactly does your insurance cover. Response, I don't know sir. I need to call my district office. If I had taken the word of this UHaul representative that I will be covered by my personal auto insurance , I would have been driving without insurance. After having rented the vehicle, there was no UHaul representative on hand to explain and and actually show me where the controls are and what each one does. As far as the cleanliness of the equipment is concerned, I cleaned the interior with disinfectant because it was coated with sticky substance. No problems with the operation of the vehicle.
Bryan M.I have had several issues on different occasions with this uhaul facility. Go to pick up truck and they have no keys for it on one occasion. Another occasion I payed at the place I rented it and then was recharged upon returning trailer.
Linda B.Fix and.feed is go to for the good stuff and friendly and enthusiastic staff
PATRICIA S.Let us use coupons to save on rental when we have them .
chaney D.Very nice and helpful staff. Easy drop off No signs in front though to indicate it was a Uhaul place. Should park a truck in the front of the parking lot or put sign up. All the uhaul vehicles were parked behind building in back and did not see from street
BRIAN S.They helped me load and. Unload. They were very professional.
robert C.Great experience! Wonderful people to work with at our local Fix & Feed location in Sulphur Springs Texas.
leeann P.Easy in easy out. Thanks
JEFFREY W.Excellent service à la clientèle
Brian F.The A/C didn't work on this particular unit. But everything else was good.
Harry P.make sure tires are full
Charles B.Nothing the (kids) had to be in their teens that escorted us out, hooked up the hitch, then hooked up the pull behind, were very friendly and most helpful. Very polite and respectful. Made sure we understood the hook up process and explained it well. Inside paperwork was longer than the kids hooking us up and sending us on our way.
LORI K.Just maintain your trailer hitches and latch systems and your good to go… surely y'all have some grease Sulphur Springs hardware!!!
John O.The staff and service are excellent. 2nd time we have used this location for rental. Highly recommend
Cynthia L.