Been going to Fix & Feed for years. Was happy to learn this was our U-Haul drop off location. The F & F staff is always Fri & helpful. From Tamara Brown
MICHAEL M
Customer Reviews for Fix & Feed Sulphur Springs Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Friendly, efficient place.
BETH TThe surge brakes on the trailer would lockup and release repeatedly when having to stop. Rocking the tow truck.
BERNIE CThe staff was Fix & Feed's staff, so they didn't really know much about the equipment. Ultimately we got what we needed, though they were out of furniture dollies.
CRAIG SThe young man who helped with disconnecting the trailing and checking the trailer in was Great! Thank you!
DOUGLAS TPrice was not as quoted, dolly was not in there.
Tabitha TService was fast and efficient.
Bobby MQuick, easy processing.
Tina LThe vehicle was a little dirty and a message came on the dash saying the All Trac needed service.
DUNCAN SWas notified by corporate of location change for pick up at the last minute. Why give available location an option if it's not guaranteed.... Location for pick up was an extra 30 minutes away from home and couldn't be compensated for gas. Customer service (Malina, Melinda) was rude and basically didn't care and at this point, we have no choice but to move forward. Upon picking vehicle up, it was completely disgusting and uncleaned and even had roaches!! Never had an experience like this with uhaul before and this was by far the worse experience I've ever had. Totally disappointed and will not be using uhaul again!!
James WGood people to help you out.
Michael GThis site had ZERO packing blankets. I had to drive to another site to pick up blankets. This added extra miles thus extra expense. Check in gentleman was very courteous.
William DThe oil was low.we had to add 2 quarts to see oil on the dipstick. Also the headlight on the drivers side kept going out. We had to stop and fix the wires. The ride was long and the truck handled well.
lemuel rHave a more experienced clerk waiting on customer.
tommy mI reserved a 26 ft truck. They called to confirm the night before all was good. I arrived the next day they didn't have any. Settled for a 20ft truck, which had a flat front tire. When I pointed it out, the location checked the pressure and agreed but didn't have an air compressor to fill it up. Had to drive the truck we had to settle for to a nearby gas station to put air in the tire. Pretty crappy way to start a move day.
CORY AWell you could get the lady that did my renovation to actually listen to the customer on what they want and put the correct information in the computer for the right drop of place because apparently she doesn't know how to do any of that. I have never had a problem with renovating anything from U-Haul in all the years that I have used y'all till I had that lady. Now because of her I'm having to go out of my way to try and fix her fuck up and get my 121 that belongs to me from her transition because they had to re do my renovation to fix what she fucked up and y'all charged me for 2 different rentals and this is all BS. I shouldn't have to do all this. It is y'all fuck up and y'all should have to resolve this problem.
Andrea EHave used the Fix & Feed location multiple times and the folks there are always helpful and friendly.
Douglas TThe UHaul computer system in the store seems to be complicated or slow. We have rented 3 times from there and the employees have had difficulty opening and maneuvering around the system. I believe it is a UHaul problem and not a store problem, because it has been a different employee each time that has had trouble.
Kelly FMirrors were dirty and couldn't see out of, truck was dirty and needed sprayed off.
Ronnie HHave someone who's not tweaking work the counter…she was rude. So we went back the next day after deciding to just reserve it online and the day staff was fantastic…
Jason CThere was an empty pack of tobacco under the seats. Dirt all over the floorboard and back cargo
Valery JAucun
dennis wTruck was not ready for pickup, then they did have anyone to get the truck I told them it was a mobile pick, it too 45 min just to pickup the truck after my scheduled pickup time, no Mobil Dropbox
Kenny SAll around friendly group of people!
Brenda JThe appliance dolly I rented was bent
Michael MBelts were squeaky at highway speed Interior glass was very dirty Overall truck was high mileage and noisy on the road….
Joe MThe Fix & Feed customer service for renting a U-Haul truck was excellent. The ladies who helped me were organized and knew exactly what to do. I will be using this location again.
Ellen SExcellent reception . Kind friendly and ver helpful
Ronnie FThe return process was extremely quick.
Travis Cgreat service, made check in very easy, very helpful
Greggory QEasy to find.
Brant HThe trailer had rock and dirt in it. Not a big issue but I had to take somewhere to blow it out.
Samuel JThank you, for the quick help and service to get my car home.
bernie cGreat folks, easy turn in or pick up location
Danny OAll good
Jeff MMake sure they have the Trailer at the time they say! They need to have two guys hooking up the Autotransporter! The young Lady Madison was very very helpful. But we had to put our move off another whole day!
samie sWhen I delivered the rental truck I mentioned that I left it with more gas than what it came with and asked if it was going to be credited back I got no response. Other than that rental was great.
Mitzie WNot happy was charged $6 for extra miles we made no extra stops.
WAYNE HGood customer service in sulphur springs tx.
vaughn gCheck engine light was on. Rental agent told me that the mechanic had looked at it and was ok to rent out. Air conditioner did not work at all. Blew out hot air
Brian CPrices for one way trailers are outrageous. Especially with fuel prices. Had a family member pass and had to transport a vehicle. Had I not had over 600 dollars for a trailer I couldn't have done it at a bad time .
Patrick BQuick and easy
JAMES FAgain, bad information passed and cost me half my rental charge!
KEVIN RHelpful
Keith BWe were supposed to have a 26 foot truck and pick it up in Addison Texas. We received a phone call 30 minutes before the pick up time to let us know the only truck available was in Sulphur Springs, 82 miles away. It created a three hour round-trip to pick the truck up on our moving day. It was extremely frustrating and inconvenient.
Jennifer RExtremely helpful personal customer service. Very highly recommend using this location.
cecil lGreat staff and help great job from all associates with the rental.
Hailey K