Évaluations des clients FJR Rentals

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de FJR Rentals

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Tyler V. le

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There seems to be a disconnect between UHAUL and the location of FJR Rentals. When I booked my truck online, UHAUL allowed me to make my reservation for 8:30am. Once I had the truck rented, I booked my movers to arrive at 9am at my house, giving myself 30 minutes grace to get home and get ready for the movers. INSTEAD FJR did not open until 9am. So, when i arrived at the pick up location at 830, i waited, frustrated, until the employee arrived at 9:07am. As a result, we were 30 minutes late for the movers, and paid for the movers to be sitting around in their car until the truck arrived at my house. What a waste of money! I am extremely upset that the online service allows me to book a reservation time for a place that is not even open!! Horrible set up! When I called customer service to try to resolve the issue, I was told that "there was nothing she could do". I feel cheated out of my time and money for this disconnect between UHAUL and the contracted pick up sight.

Sarah J. le

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Only wouldnt recommend because no one i know lives around there. Overall the location was fine but I am not satisfied that when I booked initially for Mound MN I was not told there was not a truck available and they automatically transferred my rental to Rockford MN (not at all close to the direction I was heading) I then had to contact the dispatch team. Overall I am dissatisfied with the communication from UHaul.

Jim S. le

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I had extremely poor service with this rental and had contacted uhaul customer service on Wednesday several times when I first tried renting and reserving a pick truck and several times on Thursday when attempting to pick up the a pick up truck I reserved for after hours pick up from fjr rentals in St Louis Park MN. I had to contact district manager Christopher Bohlman. I was stuck waiting outside for 2 and 1/2 hours in freezing cold after taking public bus and walking 3 blocks and finding no keys were left if after hours pick up box. I was forced to take a truck that was to bug fir me to drive and I repeatedly stated I did not want. The vehicle cane with problems and I was not able to use for what I needed and returned truck early per Chris Bohlmans instructions and ended up getting a truck over 2 hours later than what I was supposed to. Chris Bohlman assured me. I would receive full refund and not be charged for vehicle rental. I have yet to receive full refund and will not be renting from uhaul again. I will be contacting the Better Business Bureau and Minnesota State Attorney General's Office and other agencies to let them know and expect uhaul and Chris Bohlman to follow through on full refund to my credit card. I would like a manager or someone above Chris Bohlman to contact me to further discuss the issues with his and uhauls customer service team.

brian L. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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I was told that I needed to fold the blankets and sweep out the truck or I would be charged. I did sweep out the truck and I did fold the blankets, yet I was charged a cleaning fee.

Darren H. le

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I put 8 miles on a van that gets 18 miles per gallon (per Uhaul's own website) and I was billed $12 for 3 gallons of gas.  This is a scam and I will be reporting this to the BBB.From now on I will use Reddy Rents which is right down the street.

brad N. le

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I reserved a 20 foot truck and when to pick it up all that was available was a 26 footer. Brad @ FJR was great. Get more people like him.

dennis R. le

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dolly was covered in snow and ice

Henock M. le

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Le client n'a pas laissé de commentaire.

Crystal K. le

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Le client n'a pas laissé de commentaire.

Holly M. le

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Le client n'a pas laissé de commentaire.

Jackson S. le

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Le client n'a pas laissé de commentaire.

Margaret B. le

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Le client n'a pas laissé de commentaire.

Lynda M. le

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I wanted to let you know how helpful the staff were when I was trying to figure our agency's transfer of product. They were friendly, patient, and helpful.

Charles C. le

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Le client n'a pas laissé de commentaire.

Lauren B. le

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Le client n'a pas laissé de commentaire.

Bao D. le

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Le client n'a pas laissé de commentaire.

Mike P. le

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Le client n'a pas laissé de commentaire.

John P. le

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Thank you UHaul!

gloria C. le

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Unattended check-in after hours was a little difficult because the email was not clearly labeled

Robert T. le

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Le client n'a pas laissé de commentaire.

Blake K. le

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Helpful staff, good equipment. Will rent from them again.

Kraig L. le

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Was under staffed, the lone person there was busy on office then hooking trailers

Ben H. le

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More features in the actual truck (i.e. cruise control, better seats, bluetooth connection to phone, etc). Maybe offer a premium line at a higher price? That's something that I would pay for, even though it was a short trip for me. Also...have you ever considered Medallia for your customer engagement tool? I work for them and think that we could really help your program ;) Feel free to email me - bhanson@medallia.com if you are interested in a chat!

Adam S. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

Ryan G. le

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Only had one ball size for the hitch. Had to spend an unexpected $35 more on a one time use of a ball hitch. Other locations offered use of different sizes for convenience.

Chrystal B. le

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It is really hard to move when you don’t have a hand truck/dolly because they don’t have any left when you’re picking up your truck yet it was on the reservation. This is the second time that Uhaul has not had dollies with my advance reservation

Aaron G. le

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They didn't have a 2 wheel dolly like I reserved. So they sent me with an appliance dolly instead which made the work even harder ( And charged me ). Truck was a pile of crap. It shook as I was going down the road.

Kaia M. le

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Great customer service!!

Sokratha M. le

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Le client n'a pas laissé de commentaire.

Caroline C. le

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Le client n'a pas laissé de commentaire.

Koffi K. le

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Good customer service

Steve C. le

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This location was understaffed for the volume of business at the time. No fault of the personnel though.

Ryan B. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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Only negative was the hours stated on website open until 6:00pm on Saturday. We returned the truck around 4:30-5:00 and the place was closed so needed to do more online return which took more time then just being able to return the vehicle. Please check your website for hours. Thank you

Colin W. le

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Le client n'a pas laissé de commentaire.

CHRIS D. le

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Awesome customer service from August, I think is his name!

jesse S. le

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Make sure everything is working properly on the truck

pamela M. le

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Le client n'a pas laissé de commentaire.

Frank G. le

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the attendant did a fantastic job, and provided everything we needed.

jeanette G. le

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Le client n'a pas laissé de commentaire.

Stanley G. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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Le client n'a pas laissé de commentaire.

Alison H. le

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Le client n'a pas laissé de commentaire.

AMANDA S. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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Le client n'a pas laissé de commentaire.

randy H. le

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Le client n'a pas laissé de commentaire.

Brittany G. le

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Le client n'a pas laissé de commentaire.

Susan T. le

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Le client n'a pas laissé de commentaire.

Neal P. le

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Le client n'a pas laissé de commentaire.

Randall F. le

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Really, nothing needs to be done. The process was very easy and the employee I worked with was very nice and helpful. It was a great experience.

Sam M. le

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Quick and efficient service for an uncomplicated move.

Erin S. le

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Le client n'a pas laissé de commentaire.

fred M. le

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The young man at this location was very helpful and a delight to work with.

Cindy G. le

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Le client n'a pas laissé de commentaire.

Thomas O. le

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Le client n'a pas laissé de commentaire.

Jeff S. le

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Minimal contact w staff as I used app to process drop-off

Jeff S. le

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I had minimal contact w staff as I used app to process drop off

Michele R. le

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Le client n'a pas laissé de commentaire.

Holly B. le

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I rented a dolly online but when I picked up truck they said they didn't have dollies at that location. Would've been nice to know ahead of time.

Stepan L. le

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Le client n'a pas laissé de commentaire.

Bruce O. le

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Quick and swift pick up and drop off - very nicely managed

Zachary B. le

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Opening of the facility was after hours of operation by 12 minutes, wasn't helped to unload the trailer, and line out the door once I unhooked myself in the return area. No customer service.

Ryan V. le

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Le client n'a pas laissé de commentaire.

james G. le

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Terrible equipment had to be jump started 2 times called uhaul representative did nothing to help the situation

kelly Z. le

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I think something was wrong with the mileage I was initially billed (90 miles vs. 30 miles), but Uhaul gave me a discount which I am happy about. I called last minute to get a truck - whatever was available - and the guy had the size that I wanted, but only for a half day. When I arrived, he actually offered a large truck but for the full day which I took. I appreciated the on-the-fly suggestion.

Tammy K. le

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We had planned on dropping this off at another location a mile or so away. When we arrived there, we were told they didn't accept the trailers. The really should have that outlined on their website.

Tamara M. le

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Le client n'a pas laissé de commentaire.

Brooke B. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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The young man that helped me was very friendly and provided assistance above what I had expected. Would definitely return here.

Cliff A. le

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Great staff and equipment! Thanks.

daisy S. le

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Le client n'a pas laissé de commentaire.

Julie N. le

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Nothing. Excellent service. Very helpful.

Jesse C. le

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Everyone was very helpful, thanks!

Richard K. le

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Just a drop off location with no serious attention or apparent interest in the customer

James A. le

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Le client n'a pas laissé de commentaire.

Tonya W. le

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Keep doing what your doing. Great customer service

Shirley J. le

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Easy! Fast! Great staff!

James D. le

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Le client n'a pas laissé de commentaire.

jon C. le

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The technician was very helpful and friendly

Michael S. le

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Le client n'a pas laissé de commentaire.

Marco D. le

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The owner needs to hire more staff. At 9 am (opening) there was a long line of about a dozen people. And one staff member. The staff member was great: professional, courteous, working as quickly as he could. But the owner needs to hire another person for the morning rush. Cheap owners like this this person give U-Haul a bad name. Great staff cannot make up for understaffing.

Benjamin J. le

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The rental and facility were fine. I was over billed on dolly and furniture pad rental, which is not coo,

Roxanne K. le

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Le client n'a pas laissé de commentaire.

KYLE M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Allowing a whole lot of people to set up appointments for the same time with only one (though very hard-working and courteous) worker is ridiculous. Had an appointment, did a pre-checkin, and still had to wait a half hour in line to get a simple trailer.

Alex L. le

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No comment

Casey A. le

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The gentleman working in the office the day I picked up the truck was very cordial and answered all my questions, which was maybe like 2 actual questions. He mentioned it was like his 4th or 5th day working there but really seemed to know what was going on.

Scott H. le

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I am a dog lover but dont like them sniffing, rubbing and jumping on me at a place of business.

Keith N. le

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They gave me the wrong boxes, now I have a bunch that are useless. The Mover Helpers I scheduled through your site never showed up, so I wasted my money on the truck, wasted a day off work, and have to pay fees for moving out late. I'm moving on to a professional company. Never again!

Jeff F. le

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Le client n'a pas laissé de commentaire.

Liam G. le

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New wiper blades would be a good idea, current ones not very good. Otherwise, amazing experience, clean reliable truck and exceptional customer service from the employee on site.

RICHARD B. le

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Buyer beware. I had no issues renting but returning was a pain. I returned a trailer within 2 hrs (6 hour rental) then the next day, received calls asking why I have not returned the trailer. When they looked, they verified it was sitting on their lot!! Then I received my receipt to find out I was charged for two days due to late return. FJR Rentals was unable to assist and referred me to the 800 number to ask for a refund of the difference. Get with the program FJR Rentals.

Ingrid O. le

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Le client n'a pas laissé de commentaire.

Don L. le

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Le client n'a pas laissé de commentaire.

Madison B. le

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The customer service was excellent! I had a great experience :)

todd B. le

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FJR Rentals (and Bauer's Custom Hitches) did a great job in acquiring a replacement uhaul trailer, after the Bauer's Custom Hitches unit was found to have a faulty brake system. Many thanks to both sites!

Christopher W. le

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Le client n'a pas laissé de commentaire.