Will use this location againSonja M.
Customer Reviews for Flakes Mill Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Decatur, GA 30034
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Having individuals trained to hook up or at least assist with trailer hook ups would be nice.AlexisD H.
Stop over charging people and be honest .Sarah S.
Le client n'a pas laissé de commentaire.Titiana H.
The previous left furniture and clothes in uhaul. We had to get rid of their trash.Jacqueline R.
Dolly was not in truck. I paid for a appliance dolly, they didn't have . I was suppose to get a utility dolly for no charge, which was not in the truck. Not right.Shamaya E.
excelente servicioJuan V.
The manager at the flakes mill location was extremely rude nasty and racist when I ask to explain the charges to the rental truck she began to yell at me as she went through the contract I was charged on my card way more then I expected she said they charge you not me she is a representative of the uhaul company I've never experienced racism until I met this lady I would not recommend anyone of color to rent from this location Thr other location I visited in Jacksonville fla where very professional and helpfulkwamtiko N.
The customer service was great and the equipment was goodPamela L.
Le client n'a pas laissé de commentaire.Persephonie M.
The young lady that helped me was great. Very professional and customer friendly. I will go back for my uhaul needs. Five Stars. Thanks a lot.CALVIN W.
The lady at the front office was wonderful and helpful she done a dream job answering all my questions and helping me with the rentalCleveland A.
Le client n'a pas laissé de commentaire.Jairus L.
Le client n'a pas laissé de commentaire.Chuntry C.
Le client n'a pas laissé de commentaire.Keisha J.
Le client n'a pas laissé de commentaire.SATINESHA B.
Le client n'a pas laissé de commentaire.SAMANTHA B.
Le client n'a pas laissé de commentaire.HOWARD B.
Le client n'a pas laissé de commentaire.Darius N.
Le client n'a pas laissé de commentaire.Anthony T.
The truck strings were shredding. I brought it to the attended attention and was advised it will be ok. I get the truck home to load up and I had issues opening and closing the trunk. This could of been avoided if the attended just gave me a different truck.EBONY D.
Le client n'a pas laissé de commentaire.Oronde W.
Le client n'a pas laissé de commentaire.Cherrelle B.
Le client n'a pas laissé de commentaire.ANDRE F.
Le client n'a pas laissé de commentaire.RODNEY D.
Le client n'a pas laissé de commentaire.STEPHANIE C.
Le client n'a pas laissé de commentaire.DERON F.
Customer service representative that I spoke with at 10:40 am 11/29/21 on the phone was not very good. Customer service and comprehension of the question being asked could definitely use a lot of work. Not satisfied at all. Also please stop authorizing multiple holds on cardsASHLEY B.
Le client n'a pas laissé de commentaire.JUDY A.
Le client n'a pas laissé de commentaire.DEXTER H.
The gas doesn't match. I drove 20 miles and was charged $27 for gas. It's after hours but will be trying to figure this out.ERROL B.
I was overcharge and the van was dirtyCIARA C.
Le client n'a pas laissé de commentaire.DAVID R.
If you still have the current agent I would definitely not return or recommend anyone. She was rude have no personality plus she refused to wear a mask. If all renters has to wear a mask why shouldn't the employees. When I asked about it she was very disrespectful.ALMA R.
Explain the pick up process better. Let customers know that the location can change from counter pick to other optionsSharon R.
Le client n'a pas laissé de commentaire.SHEILA M.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.PATRICK H.
Le client n'a pas laissé de commentaire.Carol G.
The truck was not properly registered in the system as having been returned by the previous renters so the young man who assisted us had to make some calls to get it sorted out. This caused us to wait for awhile but everything worked out in the end.Michael M.
Uhaul should be in better contact with the locations. I spoke with the rep at the storage place. Saw the truck and reserves it for pick up an hour later. His system wouldn't allow pickup prior to. Ten minutes before pick up I get a call from uhaul telling me the truck isn't available. She refused to call the location ever after i told her the truck was in fact there. The rep saw my reservation and waiting for me to come back at 1:30. She insisted that I was wrong tried to send to another location (which would result in more mileage fees). Or course I disagreed and she cancelled my reservation. I returned to the location and was able to reserve it from there after he called in to uhaul.STEPHANIE C.