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Everyone at Floors, Doors and more was so knowledgeable! I didn't know they had so many selections of home remodeling material. I'll definitely be back just for that!!
Agent was very friendly and courteous!
Everything was smooth the customer serivce was excellent.
Everything was fine here. No complaints.
Very clean units.
Was unclear on cost and required return time.
The gal at customer service is phenomenal!!!!
The staff was very helpful and suggested ways around issues that I was having.
The steering wheel was slightly sticky and there was the smell of smoke or something in the cab. maybe clean out the trucks prior to dispatch? I didn't see any COVID-19 information in the cab or on the paperwork regarding sanitation, etc.
The agent was very nice to work with.
Truck ran great, a/c worked great too. lol The process of taking pictures of my license and then the checking out process was a little confusing for a 1st time renter. Over all it was a good experience though.
The person working the desk was very nice, but she did not know how to fix my reservation. Uhaul cancelled my reservation and the worker at this location had to call customer service and put me on the phone with them to have them make a new reservation for me. I asked why my original prepaid reservation was cancelled. They said because the location was closed, I informed them I was currently standing in the store and they in fact were not closed. So I had to pay again for the truck I reserved and wait for my refund from the original reservation.
Very nice man who rented us the uhaul truck. I would highly recommend this pick up sight. He did a fantastic job. Rate is a 10 and ?? for service.
Didn't have the correct truck
After booking, truck was not available in my town. Only had a short time to get to another town and get truck before they closed.
Thank you. The young lady at this location was Awesome. She want out of her way to see that everything was taken care of. Thank you again for all you did for me.
They provided great customer service.
My usual was due back on Sunday but I took it back Saturday instead and the guy working failed to check the truck back in so I received an email saying it was not returned yet and I was still being charged. Needless to say the email came threw on Tuesday so by this time I was already being charged for 2 extra days. I have rented ubauls many of times but this time has made me question whether or not to EVER rent from this company again. I wasn't even compensated anything for all the hassle I went threw nor did I receive an apology from the company I returned the truck to or from Uhaul themselves. Extremely unhappy with the customer service I received when it came to returning the truck.
Let your customers know more about what the online checkin/out process entails. A phone with a good camera is important.
Everyone at this location was so helpful and friendly! Definitely will come back! They have a lot of home remodeling options there as well.
All good
Customer service person was helpful throughout the paperwork process. when it came time to get the equipment she simply showed me which trailer I was going to be taking and went back inside. Didn't even offer to help hook up or to check out the condition with me.
I specificity avoid this location, I was forced to use it because your dispatcher refused any other option.
Very nice people, great service!
Amber was great, when she wasn't sure she called to ask her boss for me!
Lady was very Knowledgeable and very professional helped me both my issues.
They seemed disorganized and it took several minutes before anyone acknowledged we were there. They mentioned there were issues with U Haul's service portal and they were very contrite about the issues we experienced, which is why they were not rated any lower. If they seemed even a little more organized, I would've rated them higher.
They was very rude
I would appreciate a warning that I was to pick up at an alternate location. I thought I was renting the truck from where I said I was renting the truck, but the location changed. I had put it in my phone when I rented. When I got there: no truck... because it was at the other place 3 miles away. This burned up an hour because I had been dropped off. The pick up was kind of hard to figure. There is a sign on the bar next door. That's not it. It's the flooring place (no sign but lots o' trucks). In general, nice enough guy. Saved me $100 by recommending a different drop off. Props for that!
I've rented from U-haul many times and I've found I will rent equipment from the smaller dealers before I ever go back to the main store in Muncie,IN. The week before I had a trailer reserved 5 days in advance at the main store. Went to pick it up on Monday July 1st and no trailer. All they told me was they would credit me $50. The small store on Madison Ave in Muncie,IN baled me out for the next trip the following week. I'll rent from his store from now on. This positive review is for the Madison street location.
Super friendly and helpful staff. The store is being renovated, but I would use them again in a second.
