Évaluations des clients Florin Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Florin Shell

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Tuyethoa O. le

Évaluation :

I drop off my truck and there is no place where to be found to return the keys. Went inside the shell to ask for the drop off box and there is none as the shell worker said they are no longer associated with uhaul. Called customer services and couldn’t figure out what to do and transfer to 24hrs customer service and been on hold for for more 30mins. This is a waste of my time. I dropped off the truck as instructed of the location and now I have to wait to see where I supposed to drop off the key when my responsibilities is to drop off the truck where the location is located. This is ridiculous and I am not happy about it. Pick up the location of the truck previously was from another location that the key of the truck was not even there so I have to go to pyrite way uhaul to pick up my truck. This is so unprofessional and poring communication. You guys wait my time sitting in the car waiting for what I suppose to do when it is what you guys suppose to solve the problem not the customer.

Chavonne W. le

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This is the worst experience I've had in my 20+ years utilizing uhaul

Rashpal J. le

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very good customer service very friendly and very good pepole

reginald M. le

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Le client n'a pas laissé de commentaire.

Denise H. le

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This location doesn't have a proper computer in order to process uhaul pick ups quickly. I had to go online on my cell phone and process the pickup. The man was trying to help too many people at one time, take payment for gas, utilities, sell groceries and process my order.

Tammy S. le

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This doesn't relate to either location, but i would have liked if the locations I chose for pick up & drop off in my reservation had not been changed. This made it inconvenient.

bao D. le

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Le client n'a pas laissé de commentaire.

Shannon V. le

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Customer service was absolutely wonderful!!

Donald P. le

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Le client n'a pas laissé de commentaire.

TLALOC V. le

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They are open 24hrs

Ruben C. le

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It took over an hour to turn the truck in, due this the return location being a gas station which only had one person working at the time.

JAMES B. le

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Friendly and competent service. Quick in and quick out.

PORCHSA S. le

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The guy at the store had the mileage incorrect and did not check where the gas was. He stated that it was my responsibility and charged me more than what I was expected to pay.

Ermalinda M. le

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Took to long to start the process of rental. There was only one clerk helping customers for gas and the rental. I waited 30 minutes for process to be completed. Asking the same questions I was asked on the phone telling me to wait while she helped someone else for gas. This was a Sunday and there was a line of people waiting.

Teresa H. le

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Quick and easy. Owners were very friendly. Would definitely recommend!

freddrick O. le

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There is no signage to invite customers. I had difficulty locating the spot. Please provide a conspicuous U HAUL sign that will make customers know that the Florin Shell is also a u haul center.

Sam V. le

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Le client n'a pas laissé de commentaire.

BRENDA H. le

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Be clear about where to return equipment.

LYDIA G. le

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Customer service needs to be improve, the person did not help with the equipment. Not ever having the need to rent a trailer, I was not sure how to hook everything thing up. Ended up with damage on my vehicle, my sons finger crushed and driving with no brake lights