The van had been smoked in and there was a lighter and ashes in the ashtray. The location was sketchy and it did not feel safe being a single woman trying to pick up a uhaul by herself. The internet signal was terrible and made the transaction terrible and took over an hour to completeShelli H.
Customer Reviews for Flugrath Collision Repair
(U-Haul Neighborhood Dealer)
Pour nous contacter
New Braunfels, TX 78130
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 12h pm / 1h pm à 4nbsp;h 30 pm
- Samedi et dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brayton H.
Le client n'a pas laissé de commentaire.Brayton H.
All around perfect experienceShawn W.
Very easy drop off and near my new home.Alexandra B.
Not happy that I returned the unit back one day earlier than required but drop-off location failed to document that trailer was returned. After I received text from Uhaul, had to call and find out why the return was not documented when Uhaul rep told me i didn't need to do anything else, told me he would document the return of the trailer.Lonnie B.
People there very niceRuperto G.
Convenient, but there were other locations closerPatricia V.
Worst experience. I've driven a 26ft uhaul many times. This truck was disgusting on the inside. Food crumbs and sodas spilled on the floors. The trucks alignment was also so bad that it made it so dangerous to drive 1 000 miles. I had to hold the wheel so far left to keep it straight and was nervous the entire drive. Worst experience of my life.Jay S.
Le client n'a pas laissé de commentaire.Jerrod H.
Very difficult to unload the tow trailer as their was no space to unload. Hardly any space to park the 26' uhaul van.Laurence P.
Advertise the taxes that will be charged to have an accurate understanding of the charges.Aubrey H.
Not related to location, but furniture dollys were not available. Only had an appliance dolly, which we really didn't need.Jason E.
Le client n'a pas laissé de commentaire.SHERRY L.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.Jose M.
I only dropped off the truck at this location, after hours and put the key in the box. It is not very attractive though.David P.
Le client n'a pas laissé de commentaire.Glenn W.
Dropped the truck off early and the guy there told us ok great good to go. We asked about our co tract etc he said no nothing was needed. A few hours later there's a $1297 charge for damage we did not do (we have before pictures) and gas that exceeded the gas gage when we rented it. The guy obviously didn't even look at our contract to see we were given the truck with 3/4th of a tank. We called to inform uhaul that we did not do anything to the truck and have proof but have not heard back. This has been the absolute worst experience ever and Uhaul better be returning the money they stole from us.Tara C.
Le client n'a pas laissé de commentaire.Steve C.
I was route to two different location for the drop off. Also saying it was to be drop off else where. I was on hold for a long time trying to drop truck offJohn S.
Easy drop off and friendly serviceMarla S.
I did not choose this location for drop off . The day before I returned the U-Haul I got a text to take it here. The website did not guide me about how and where to drop off the keys at this location. Had to locate the office and find a drop off box. Needs signs pointing to the direction of where the office is.Onesmus M.
Le client n'a pas laissé de commentaire.Terry J.
To pick it up after hours I had to use some of the worst software that has ever been written. I was told at the time of reservation that I would need a smart phone but nothing was mentioned about GPS through a poorly designed website. There is absolutely no reason you should need to verify my GPS location to begin with, but if you're going to do it at least implement it correctly. The website kept telling me I was not at the location and would let me proceed no further. I used my GPS just fine to get there and I allowed the website to access my location but it repeatedly failed to recognize I was present. Thankfully, I had a friend with me and we were able to use their phone. Please stop relying on half-assed, over-engineered technology when the job can be done far more simply and reliably. You had all the information you needed to contact me and verify who I was; I obviously *had* to be at the correct location to drive off with the damn vehicle, so why in the world would you need to collect unnecessary PII on me? Fire your current engineers, hire somebody competent and fix your stupid app.Christopher L.
Le client n'a pas laissé de commentaire.Robert B.
Great customer service. No issues at all .Raynard S.
Good customer serviceAnthony M.
Le client n'a pas laissé de commentaire.James F.
Easy experience. U-Haul associate was straight to the point and got me in and out, no issues.Ruben S.
Le client n'a pas laissé de commentaire.Thomas A.
No one was there at drop off and caused worry someone would steal the trailerDELISIA M.
Le client n'a pas laissé de commentaire.Calvin L.
Le client n'a pas laissé de commentaire.Amanda D.
Le client n'a pas laissé de commentaire.JAMES J.
The inside of the cab was dusty and had not been wiped down from many use's. I wiped the inside down with bleach and water and the clothe was black. With Covid they should do a better job of making d as ire the vehicle is sanitized.Tommy S.
Le client n'a pas laissé de commentaire.jefte G.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.PAUL H.
UHAUL sucksAmy S.
Le client n'a pas laissé de commentaire.Wanda G.
Le client n'a pas laissé de commentaire.CAROLYN S.
Hard to enter with large uhaul and workers didn't help unhook and remove towed vehicle. They just said just leave the equipment there when you are done.CRYSTAL E.
Le client n'a pas laissé de commentaire.Jenny H.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.PAUL B.
Julie helped us immensely sign us in when the app was not working.Mark B.
Le client n'a pas laissé de commentaire.NEAL S.
Fortunately this was only a drop off location. Very confusing parking area cluttered with non U-haul vehicles. Nobody was at the front desk when I went in. Had to enter the auto repair shoo to find someone to unhitch the trailer. No paperwork was provided. He said he would email me the receipt and I still have not received it. I would not recommend this location. It doesn't fit in with all the other locations I have used and I've used many.RODNEY S.
Le client n'a pas laissé de commentaire.Jill J.
I ordered 3 different type of dollies for our move and the truck was empty. I called customer service and he said he took the charges off but then I was charged for four dollies. I'm not happy. It was very hard to make the move without the equipment I ordered.Conan B.
Le client n'a pas laissé de commentaire.Earl H.
Le client n'a pas laissé de commentaire.REX W.
If he doesn't work on sat or sun, then don't have return delivery dates on those days to be able to check in. I don't appreciate the calls and texts from uhaul asking me where the truck is and saying they will send a recovery team if not addressed, in which it was addressed and the file was noted that it was returns to the same location 3 hours after receiving it. If I didn't pay attention to it I most likely would of got charged for 3 days instead of 3 hours. Also look at the gps and see that it's parked at the destination before asking where it's at.Nick S.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.DAVID L.
Dirty truck inside.... tried to charge me for fuel when I brought it back the way I got itTyler E.
I was greeted quickly in the office by the friendly staff. Literally answered a few questions and I was out the door.michael D.
The parking lot itself is full of debris, nails, screws and small trash. They could fix many issues with a good landscaper. The drop off box for the key is not secure and does not look like the drop box depicted on the uhaul website.MARIA E.
Smooth process. Truck was parked up front and ready. All smoothJames T.
If you want to get the benefits of a U-Haul dealership, it would really make sense (I am sure only to me and people who think like that) that you at least pretend to act like you care about my $189 rental of a trailer.John D.
Le client n'a pas laissé de commentaire.RICHARD A.
Le client n'a pas laissé de commentaire.RONALD R.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Austin B.
Le client n'a pas laissé de commentaire.Edwin R.
Had to drive 30+ minutes to this location because Customer Service said they would charge me 3x what I paid for the rental if I dropped the trailer anywhere else. There was another location less than a mile from my house that would have been much more convenient. When scheduling online, I did not have an exact address where I was going so I did not know where the closest drop-off location would be. Online when you schedule it says the drop off location can be changed and the customer service rep when I picked up the trailer told me to just google the closest location for drop off. Apparently none of that is correct unless you want a huge charge. Super inconvenient.Mariah S.
1. Refund my $7 + tax for a dolly I never accepted (nor ordered?) 2. The windshield wipers were in desperate need of replacement 3. The ABS Traction Control system check activated at beginning of my return trip - the entire trip was during a torrential rainstorm. 4. The truck wasn't dirty, but there was trash in the cab from previous renter - my bf would have hated that!KATHY LEIGH J.
Fix the doorJoe D.
Le client n'a pas laissé de commentaire.ROBERT W.
Had to extend my drop off date. Was on hold at uhaul for 1,5 hours! Went online as recorded message suggests to extend my drop off date. Online said there was a family needing my trailer. So I drove all the way across town to drop off location and he had several other trailers and said just keep it no problem. You customer service line in bad and you online service is also bad.KENNETH W.
I rented a 26' truck to move my belongings from New Braunfels, TX to San Leon, TX. I tried to reserve the truck online and was very disappointed at the number of add ons the web site kept trying to add, i.e. I did not need any dollies and when I arrived to pick up the truck I was told that there were 3 dollies added. I informed the owner to please remove them and to add 24 pads. I got the truck and 24 pads and the safe move and clarified it was a one way trip. On May 17 I was able to access and print my email and I was not pleased to see I had been charged for dolly rental and $200 for Missing charge! I called the merchant in Dickinson for assistance on the missing equipment charges and it appears I was double charged on the rental. She was very curt and said I needed to call 1-800 GO UHAUL. I tried to explain the purpose of the call and she repeated call 1-800 and then hung up on me. Next I called the merchant in New Braunfels and he was more polite and said he could not help and to call 1-800 go uhaul. I called the 1-800 number and was on hold for 30 minutes to speak to a representative and explained the situation and gave the rep the contract number and then I was placed back in the queue and on hold for over 20 minutes again. At that point I had work to do. To say I am disappointed is an understatement. I am requesting that a Customer Service Rep call me and if I do not answer please leave a direct call in number by 5/20/2021. I have rented from Uhaul many times in the past and have had no issues that were not resolved by the store operator. Provide customer service.William H.
Le client n'a pas laissé de commentaire.Bradley B.
Le client n'a pas laissé de commentaire.LOIS J.
Super helpful attendant taking the trailer off my truck. Very much appreciated.Robert D.
Le client n'a pas laissé de commentaire.Amanda L.