Évaluations des clients FLX Auto Group LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de FLX Auto Group LLC

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antoniette C. le

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Le client n'a pas laissé de commentaire.

Mary Jane E. le

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Le client n'a pas laissé de commentaire.

Frank M. le

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Le client n'a pas laissé de commentaire.

ED J. le

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Le client n'a pas laissé de commentaire.

JOSEPH H O. le

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Original pick up location called and switched us due to cracked windshield. New location gave us a truck with a cracked windshield. All personnel were very nice. Forced me to use app.

Dianne S. le

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They were closed when I dropped it off.

Jeannette B. le

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The only thing that could have been better is I did not no you had to take pictures and the did not tell me what to expect. Other than that everything else was great!

Daniel N. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Dave and Mike reached out to check on my status while renting the truck. Both were personable and helpful.

William B. le

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Bring equipment out and put on my truck. Not give it to me and make me do it myself. At least help. And computer problems took too long to enter my license and credit card had to do it 3 times. Plus rented before at a nearby location and was not in the computer at all at this just used location in Canandaigua Ny location First rented before in Victor Ny.

John C. le

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Doesn't matter. My opinion doesn't matter. You will not do anything

kimberly R. le

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Le client n'a pas laissé de commentaire.

Ronald N. le

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The instructions for picking up the truck said to logon to their web site and sign in. Their web site did not have a sign in feature. I finally called u-haul directly and after a 10-minute hold was able to receive instructions to pick up the truck. Otherwise we would have been unable to perform our move.

Cynthia N. le

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Very professional and took the time to review everything will me. Equipment was ready with little wait

Eric R. le

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Everything was good. The unit I rented has an issue with the heater it will not go to defrost but other than that it worked out very good. Thanks

Brad L. le

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Great customer service! A+A+A+

Miquela C. le

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Dolly I ordered left off truck

Kimberly H. le

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Le client n'a pas laissé de commentaire.

William P. le

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Le client n'a pas laissé de commentaire.

Chhap L. le

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good man take care all you need.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Helen K. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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I received prompt service when the truck would not start at a gas station after refilling for return. The steering wheel had positioned itself to prevent the key from turning.

Jaime S. le

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Le client n'a pas laissé de commentaire.

Daniel K. le

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Le client n'a pas laissé de commentaire.

Nichole M. le

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Le client n'a pas laissé de commentaire.

Maurice A. le

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It was all good....nothing to suggest. MAGA

Kimberly W. le

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Le client n'a pas laissé de commentaire.

JAMES G. le

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Nothing. The truck was just what we needed and we had no problems. The check out process eas pleasant and efficient.

Paul D. le

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Very accommodating site - friendly and helpful The manager would have met me after hours if needed. Was given his mobile number to contact him if needed I appreciate that very much

Keith O. le

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Le client n'a pas laissé de commentaire.

DaShawn K. le

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I live in Syracuse had to travel from Syracuse to Canandaigua to pick up truck and trailer when I made reservation for pick up at Erie Blvd location over a month in advance to be called 24 hrs before pick up date that’s there was not a 20 feet truck and trailer not available basically take it or leave it type of attitude I was given from your representative which made it a inconvenience for me and my family on my moving date that type of service is unacceptable. I had no choice. That was not right and I did not get a discount once I reached my destination i was inconvenience again had to return the truck at a further distance from my new home when there was a uhaul store around the corner from my house changing more money for mileage very poor service and unprofessional for a large nation wide service. Not happy with your service.

Velma C. le

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No recommendations. We were advised of the damage to the truck before we drove it off the lot. The representative was very nice.

Linda S. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Put a crank down jack on your trailers! It is totally ridiculous that this poor guy had to physically pick up the tongue of the trailer and then hold it while I back up and get under it, which luckily I got in the right position on the first try. There has to be a better way. They must make a crank jack that is strong enough to hold up to the rigors of your rentals. Plus, the worst part is that I dropped the trailer off at a different establishment after they closed, around 5:30, which is fine in terms of self checking out the trailer using my phone, but the complaint I have is that I had no choice but to pick that trailer tongue up my self, which is the heaviest thing I've lifted in years, and I build houses and lift things for a living. Please put crank jacks on your bigger trailers, at least. Lifting over 100 pounds should not be part of the Uhaul experience!

Lisa C. le

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Le client n'a pas laissé de commentaire.

MORRIE S. le

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Excellent people and service.

James B. le

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Le client n'a pas laissé de commentaire.

Arthur B. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Le client n'a pas laissé de commentaire.

William B. le

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Nothing - really easy - 24/7 check in worked great! Allowed me to get a head start on the day!

Kasey E. le

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When we arrived to pick up the truck, the staff were friendly and helpful. The problem was that the equipment we reserved (appliance dolly) was not there. Because of this we had to drive 30 minutes to a different location to pick the equipment up and then drive back to pick up the truck. Staff at uhaul (that we had to get the dolly from) were not helpful in this matter and it was a huge inconvenience. It should be verified that equipment is available at a specific location and ready at the time of pick up. This should not be the customer's responsibility to go and pick something up that should have been with the truck in the first place.

Greg B. le

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Le client n'a pas laissé de commentaire.

gabe D. le

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Thank you for helping me get what I wanted when I needed it!

Margaret C. le

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Le client n'a pas laissé de commentaire.

jerald C. le

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Le client n'a pas laissé de commentaire.

Cindy W. le

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Dropped off after hours

Sherita H. le

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Le client n'a pas laissé de commentaire.

Wendy K. le

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This location is terrible. I made the reservation online and then called them and discussed my needs with a man who works there. They knew I needed the vehicle on a Sunday and they never informed me that my reservation was sent to the corporate when I was speaking to them on the phone. A simple phone call to me to let me know would have shown that they valued their customers and that was not done. When I got to the location on Sunday to pick up my vehicle, I hadn't received an email and when I called customer service, which I was on the phone with for about an hour, there was no key waiting in the lock box for me. The district manager had to come to help me because this location was not organized enough to complete this rental. The uhaul was great, but if your company prides itself on good customer service, I would recommend you find a different business to work with in Canandaigua. When I called them yesterday to express my dissatisfaction, the woman I spoke to did not take any responsibility for the mistake that was made and blamed corporate for the issue. She didn't even apologize for not reaching out to me. I would like to request some sort of credit on my credit card for this ordeal. Because of this mistake, we lost out on an hour in the evening to move, which means we didn't get everything done we hoped. I am not asking for a full refund, but I think we deserve some sort of credit for the added stress this caused at an already stressful time in my life.

LARRY L. le

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A++

Howard H. le

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Canandaigua location was very helpful!!!!

Steve T. le

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Le client n'a pas laissé de commentaire.

William G. le

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The truck was not cleaned out. The back had dirt and leaves in it and the cab had a dirty ashtray (ashes) and thee were sunflower seeds all over the floor and in the drink holders. Other than that, the truck was good.

Richard S. le

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Le client n'a pas laissé de commentaire.

Ruth O. le

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Le client n'a pas laissé de commentaire.

DeeAnna B. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Everything went great.

Robert L. le

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Le client n'a pas laissé de commentaire.

Lauren T. le

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Le client n'a pas laissé de commentaire.

Vance P. le

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I made arrangements 5 days ahead for the rental of a 26' truck. Was told "ok no problem ". The day before scheduled rental day UHAUL called to confirm rental was still needed, which I said yes it was. I was then told that the 26' wouldn't be available at the location I had prearranged for and that if I wanted a 26' truck I'd have to travel an additional 20 miles to pick it up and drop off (which would cost me an additional $40-50 in mileage fees and probably another $15 in fuel costs). The representative from UHAUL seemed unfazed by the situation and didn't bother to apologise and even said I should have known that the rental availabilty was never guaranteed. I was not told there was no guarantee for availability. Resulted in my having to use a smaller truck (but for same cost) and then begging a family member to please make three trips with their pickup truck. This is the last time UHAUL will ever get any of my business.

Rodney D. le

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Friendly.

gregory M. le

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Le client n'a pas laissé de commentaire.

Mary B. le

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Nothing, it was fast, friendly and exactly what I needed.

Bill K. le

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Not much. The staff was totally professional, helpful and thorough. The equipment was clean and in great shape. They helped with a pre-check of my hitch and electrical before I picked up the trailer. Inspired confidence!

David A. le

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Le client n'a pas laissé de commentaire.

mitchell C. le

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Le client n'a pas laissé de commentaire.

Clayton C. le

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Cruise control in the trucks and more power.

Laura D. le

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For first time u haulers, I would have appreciated going over the vehicle a little. I would have felt more comfortable driving a large vehicle. But everything else was superb!

arlene U. le

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Le client n'a pas laissé de commentaire.

Douglas M. le

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From the moment we arrived everything went smoothly. The young lady there was efficient and friendly and had everything ready to go. In past experiences with “other” Uhaul distributors we NEVER had such an easy experience. The truck was there “on time “, fueled and instructions were prepared and explained efficiently. The facility was pleasant and clean. I would HIGHLY recommend this Uhaul facility

Elizabeth M W. le

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The young man that helped us, went out of his way to help hook up and get snow & ice off of the auto haul. He was fantastic!!!! Thank you.

David S. le

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Very friendly and accommodating..

Thomas D. le

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Need to have trailer jacks for the tongues on these trailers

George W. le

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Smooth transaction and nice people

James B. le

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Experience was good, but area full of mud and puddles, not recommended for shoes that are not waterproof.

james D. le

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Le client n'a pas laissé de commentaire.

Susan B. le

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The battery died half way through my time renting it, after I had fully loaded it, I had to jump start it. It worked fine after I jump started it but I had to leave it running because I was nervous that it wouldnt start again after I I turned it off, which made me waste gas. On top of all that the back door was almost impossible to open and close. Uhaul needs to seriously upgrade their trucks.

Roshelle B. le

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N/A

Mark J. le

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Great people and always very helpful.

Doug N. le

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Le client n'a pas laissé de commentaire.

Greggory S. le

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Le client n'a pas laissé de commentaire.

CECIL K. le

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Le client n'a pas laissé de commentaire.

Ronald F. le

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Friendly service, even got a credit for bringing the truck back with extra gas in it!

deborah S. le

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Le client n'a pas laissé de commentaire.

MORRIE S. le

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Nice people. Nice operation!

melvin H. le

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Le client n'a pas laissé de commentaire.

orlando P. le

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the sliding rear door got stuck plenty of times but besides that it was an overall good experience .

Roger C. le

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I reserved the trailer for pickup at 12:00 10/10. I went to the location given ( Lakeville, NY.) They did not have the trailer. They call in and said the trailer was being located and someone would call. No one called. I called them at 1:45. They I was supposed to have picked it up. told me the trailer was in another location. I had ask twice where it was because they did not tell me. Finally they told me and I had to drive an additional 30 miles. That is not so much the issue as the fact that I was not told where it was and had to ask multiple times to get the address.

timothy F. le

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Le client n'a pas laissé de commentaire.

John L. le

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The people were very friendly and had me in and out the door in a matter of minutes.

Annette G. le

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Le client n'a pas laissé de commentaire.

debbie R. le

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Le client n'a pas laissé de commentaire.

colin B. le

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Le client n'a pas laissé de commentaire.

Elizabeth R. le

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We dropped off the truck at this location after hours, we do not have much of an experience to give feedback on, except for the horrible waste of time and money and emotion from the pickup location and overall experience.

Derek L. le

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Le client n'a pas laissé de commentaire.

Thomas W. le

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Le client n'a pas laissé de commentaire.

Judy L. le

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Everything was great, including the very personable staff!

JONAS M. le

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Le client n'a pas laissé de commentaire.

Gary M H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.