Customer Reviews for FLX Auto Group LLC
(Concessionnaire U-Haul dans le voisinage)

320 évaluations

3452 SR 247   Canandaigua, NY 14424

(585) 394-9498

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 8h am à 6h pm
  • Sam : 8h am à 11h30 am
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/26/2021 - 11/27/2021: Fermé
  • 12/23/2021: 8h00 am à 11h00 am
  • 12/24/2021 - 1/3/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(585) 394-9498

3452 SR 247
Canandaigua, NY 14424

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 8h am à 6h pm
  • Sam : 8h am à 11h30 am
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/26/2021 - 11/27/2021: Fermé
  • 12/23/2021: 8h00 am à 11h00 am
  • 12/24/2021 - 1/3/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Friendly and quick service .. one day rental, worked out perfectly for us ... and they're local! Huge Thx!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel C. 
Évaluation :
5

This is my favorite dealer. He always has good equipment and he is close to the house. I enjoy my conversations and everybody is super friendly. He has great dogs at the shop as well!

Adam F. 
Évaluation :
4

Respond back with confirmation when rental date comes near.

Barbara G. 
Évaluation :
5

Everything went smoothly

Randall N. 
Évaluation :
3

I got charged for a furniture dolly and furniture pads despite not having the dolly and not using the pads (I'm actually not sure if they were in there or not). I wrote this prior to being charged and still got charged. Super frustrating.

David A. 
Évaluation :
1

I will never rent a U-Haul again it would of been cheaper to just rent a car without the ridiculous fees

Breanna B. 
Évaluation :
5

We use this anytime we need a big truck. Great folks!!

Victoria N. 
Évaluation :
5

Dave, the owner, was very friendly, accommodating, and professional. He helped me through the process and explained everything thoroughly. I wouldn't hesitate to return to this location.

Perry P. 
Évaluation :
5

Of course I don't recall his name at this moment. But I had a chance to sit and speak with the owner. Very nice conversation. We are in the same line of work. I definitely recommend this location to rent your U-Haul equipment or RV service. He is one of the best dealers I have come across so far.

Adam F. 
Évaluation :
3

Wi fi connect did not allow me to sign in for pick up.

williard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

everything was wonderful.....thank you.

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

Love the location, LOVE THE STAFF!!

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Q. 
Évaluation :
4

The regional office can interfere less in the process. Local office was very responsive.

Mike J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

great customer service and very helpful.

Damion W. 
Évaluation :
5

Great service and the entire process was simple

Robin D. 
Évaluation :
5

Great Service !!

Jeff O. 
Évaluation :
4

Let customers know they have 90 minutes from time uhaul item is available to pick it up.

CRAIG M. 
Évaluation :
5

Seems like cup holders are always grimy with uhaul rentals. Emphasis on giving attention to that area would really help. I also had to drive 2 hours round trip for my truck and could only get it after 10:30, so I had half a day to pack a 26' truck. No compensation offered.

Andrew L. 
Évaluation :
5

Price was fair. Good service. The person that helped us was very professional in every way. I would use them again.

Bruce W. 
Évaluation :
4

I would have appreciated more notice that my trailer wasn't available anywhere near where I had reserved it. I had to drive 20 miles away to a location that opened an hour later. It really altered my schedule. The trailer I got was damaged when I picked up, so I hope there's no issues with U-Haul claiming it was me. The clerk told me that it was the person before me but due to lack of other trailers she out it back into service for me.

Rory D. 
Évaluation :
5

This location makes placing an order easy - Other locations in the area are terrible - It shouldn't be complicated- This location is wonderful- I've used them more than once

MARYMARGARET D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON C. 
Évaluation :
4

Need more help

Keith J. 
Évaluation :
3

Open on Sunday

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
3

1) Returning the rental after hours requires you to login to uhaul from your phone while you are at the return location so that your phones GPS location confirms that you have returned it to the correct location. You cannot complete the online return if you do not do this while still at the return location. This results in additional charges and in my case an hour and half call with uhaul customer service. Uhaul is fixing the issue but the hour and a half of on hold time negatively impacted my schedule. Please let your customers know that they need to go through the online return process before leaving the return location. 2) There is a 20 $charge for returns made after hours. It is clearly listed at the end of the contract however I missed it and no one told me. Hours vary by location and as I found out can change based on individual holiday preferences and do not follow a consistent standard. Check the specific locations operating hours for your timeframe. 3) My reservation was made weeks in advance for a Friday pickup however I received a phone call on Thursday afternoon telling me that my pickup location changed to a location 30 miles from where I reserved to rental and that the new location would be open for only one hour on the Friday scheduled pickup day. I had to leave work on Thursday and adjust my entire schedule to pickup the rental a day early which is another factor to being charged extra which resulted in having to contact uhaul customer support which contributed to the hour and half call. 4) other than the messy logistics the equipment portion of the rental experience was great, the equipment worked perfectly and the people at the rental location were great, and uhaul said they have initiated a refund for the incorrect overcharges, hopefully this happens.

Scott R. 
Évaluation :
3

This location was fine and it served the purpose of picking up a truck. The self sign-in process was easy and straight forward. We had paid for some equipment but it was not in the truck when we picked it up and we did not get the equipment because we picked the truck up before business hours.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shante-ann L. 
Évaluation :
3

I was suppose to do pick up truck on line with my phone. I spent over an hour trying to figure out the links which kept me going in a circle. i almost canceled but when i called the office the man said they would be in the office so i was able to do pickup person-to-person. The man agreed that they had trouble w the links before. So They need to fix their links or not make phone pickup an option.

JACQUELINE P. 
Évaluation :
5

But this survey is not asking how UHaul big office in regards to scheduling and app. We made our reservation with FLX Auto Group. But UHaul would call and schedule out rental at other locations for pick up. Second with the app and checking in the process took 30mins. We were told by UHaul we would receive the pass code box for the keys and be on our way. I will not be using Uhaul again but FLX Auto Group were awesome and patient with this very difficult process created by UHaul. I will rent from Penske from now on.

jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISJ M. 
Évaluation :
5

I returned the truck with a full tank of gas. I picked it up with 7/8 of a tank.

eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Very friendly and helpful employee!

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Rental pickup and drop off was quick and easy, truck was clean and ready to go. Will definitely use this location again!

Judy G. 
Évaluation :
5

Copy them for all your locations

GREGORYCHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
5

Very nice 👍 and no problem going right in and picking it up same day.

Sara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory N. 
Évaluation :
5

Great! Thx

david W. 
Évaluation :
5

Clean the truck out. When I got in there was spilled coffee or something all over the visor and ceiling. Other then that there was nothing wrong. Just strongly suggest ya give the trucks a good wipe down.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bristol U. 
Évaluation :
1

Parking lot held so much water... mud holes every where.. Our luck to move on a day with significant rain. The facility is run down outside and made it an awful experience... to get keys, etc.. while being soaked.

Suzonne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall N. 
Évaluation :
5

Not sure about the next customer, but I should be reimbursed for my overdraft fees

Julie H. 
Évaluation :
5

Great service

JEFFREYF W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICX M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMHARRISON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINEBARNUM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sky F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob M. 
Évaluation :
1

I hope it was a mistake but I was charged an extra 117 dollars that I did not sign for in my contract. If this error isn't corrected with 24 hours I will be suing you for lost work wages plus the 117$. That was literally my gas money. Now I can't make it to work. Thanks I will never do business with you con artist again. I will see you in court.

Andy O. 
Évaluation :
5

Great staff! Knowledgeable and accommodating!

david W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley K. 
Évaluation :
5

Nothing....excellent and friendly pick up experience!

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon N. 
Évaluation :
5

keep up the good service!

david W. 
Évaluation :
5

Excellent service à la clientèle. They were polite and respectful. Very bright and cheerful

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILAJEANNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINLEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

The lady that helped us was pleasant and she has a sweet dog as co-worker.

Gabriel M. 
Évaluation :
5

Everything was ready and in the truck when I pulled up. Woman at the front desk was very polite and courteous.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINLEE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARKALLEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
3

Would have been nice if we got the size truck we made the reservation for. This cost us extra time and money. You could send us text or email advising us that requested truck was not available instead of us finding out that out when we arrived.

MICHAELSTEPHEN J. 
Évaluation :
4

I rented a truck for Habitat for Humanity of Ontario County and when we returned the truck no one was able to process our payment without sales tax even though we had a tax exempt form. We were told we had to do this through a corporate account. We do not have to rent a truck often enough to set up a corporate account so it was disappointing that you couldn't accommodate our request at the counter.

John H. 
Évaluation :
5

Only would recommend for daytime. Parking lot was very dark

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

The floor of the loading bed had dried mud on it.

THEODORE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelia J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn O. 
Évaluation :
3

Mostly not happy with U-haul as I had to drive an extra 25 miles to pick up truck from Purceville location.. was told gas was 5/8 tank and then was charged 7,50 $ for gas at this return place even though I drove extra 25 miles to bring truck to my house originally and still returned with 5/8 tank. ... should have given me a rebate!!!

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANJILA G. 
Évaluation :
1

when i spoke with the female representative on the phone that works there she was very rude. I would never send anyone there to rent anything.

Patricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINAMARIE K. 
Évaluation :
4

It was a pain taking pictures and having my location on my phone I never use it and I don't like my picture or my driver license put out there. Who knows who is getting it and might try to use it.

Rosemary S. 
Évaluation :
3

I had issues using the iPhone app due to slow data rates on my phone. I had to use a relatives phone to complete the pickup and drop-off.

James R. 
Évaluation :
1

n/a

FRANKFELIX R. 
Non les évaluations ont été soumises pour cet établissement.

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